CB Hotels and Accommodations Radisson Hotels I had 3 reservations that were made via agoda for radisson

Radisson Hotels review: I had 3 reservations that were made via agoda for radisson

Sita001 of GB

Aug 01, 2024 7:07 am EDT

Verified customer

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I had 3 reservations that were made via Agoda for Radisson RED London Gatwick Airport Hotel:

28th to 31st July - [protected] (£244.68)

5th to 9th Aug – [protected] (£323.88)

12th to 16th Aug - [protected] (£307.51)

I checked in 28th July ([protected]). My hotel room lock was working fine. The next day, upon return to the room in the afternoon i found the door lock was broken and my suitcase bag was open. I also found later in the evening the AC was frequently making roaring sounds for no reason and i could not sleep. The room was also not cleaned. I called reception from my room and no one answered. I then called the hotel on [protected] and no one picked up. I contacted Agoda who i made the booking with and they also said they could not get through to the hotel. I then sent email to hotel and Agoda to help resolve the issue and it was difficult to get it resolved. I spoke to Mr Saurabh Mehta (front desk manager) during my stay who was being difficult and pointing blame at me for not telling him sooner. Mr Jidesh (FD night shift manager) was also not being helpful. I honestly didn’t know how to resolve the situation and was constantly blamed.

I explained i had tried to but he was dismissing me and said he cant do anything for me because they didn’t know sooner. When I checked out he said to send him the email i sent originally to the hotel as he claimed they did not receive it. I sent him the email and he said he would see what he can do. I did not hear back from him when he said he would reply. I am so upset by the whole experience, im worried about my future bookings as i do not want to stay in the same hotel again after the terrible experience i had and need help to get my refund so i can book another hotel. I would like to also request compensation for my terrible stay i did have. I got awful sleep and headaches because of it and im left very stressed out and trying to resolve the issue.

I would therefore like to request full compensation of £244.68 for the terrible experience and stay i had and to cancel my 2 non-refundable future bookings ([protected] and [protected]).

Claimed loss: £244.68

Desired outcome: £244.68 full compensation for the stay i had

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