Re/Max
Reviews and Complaints

Agent Allison West with Remax Advantage in Redlands CA and her recommended loan agent Virgil Kyle (now dba Virgil Kyle LLC in Aliso Viejo)guided me into a very bad real estate experience, I trusted her in selling my home and with the $80, 000 equity she recommended a condo and arranged a home inspection, that clearly was designed to mislead an inexperienced buyer. The condo ended up with a leaky roof and a leaky dishwasher that caused a horrific mold problem that cost me thousands of dollars to clean up, because the home warranty was also shady. Virgil Kyle's loan was indeed a very bad loan (an option ARM) that eventually ended up in a foreclosure. It was a very dark chapter in my life, but I doubt, that Allison and Kyle see it that way, I trusted them to look out for my best interest. I am still in disbelief, that everything turned out so devastating. Allison and Virgil ensured me that I had a Home warranty insurance, but when I called, it was a wrong company and business. It took me several phone calls just to find out who the company actually was.

And of course, once I located them, they came out, and of course the claim was denied, because mold is not covered under the policy.

Was I a victim of some unfortunate circumstances, or was I deliberately misinformed and taken advantage of?

I feel it was the latter and I am very disappointed in the the service I received from people that I entrusted with one of the most important decisions in my life when I needed expert help the most. I think the $20, 000 in real estate commission was not well earned.

I hire this realtor to manage my property, soon he took over he broke the contract, refused to answer my calls, charge me repairs unecessary, and always send me rent payment late and less money every month with not explaination, he is making treat that he is going to take my house if i keep filling complaint against him, i am trying to terminate contract with the realtor and he refuses. Please to anybody do not used this company or the Realtor they are crooks..

My property manager recently placed a "For Rent" sign outside a house that I own on the west side of Los Angeles. The sign was replaced while my manager was on vacation for a few days with a "For SALE" sign from REMAX, listing The Williamson Team as the real estate agents. I called them and they denied knowledge of this, but said that they had lost a sign. REMAX has cost me income from this misplaced sign, plus the cost of having to replace the "For Rent" sign that was taken.

Some friends and I rented home from Remax of the Poconos at Timber Trails/Lake Naomi, and they were a little unethical when it came to the deposit return.

They gave us a an instruction packet with the incorrect checkout time (NOON), which resulted in their cleaning service coming before we were gone. Because of this, they deducted a cleaning penalty from our deposit. The reason I was given was because our contract said 10am. While this may be true, the fact remains that they gave us the wrong information, and none of us thought to cross-reference the contract during our stay, because we were told that their info packet would have everything we needed.

We did contact them, but it let only to unprofessional/very not nice replies - the highlights of which included non-responses at first, then them admitting that they messed up but said that they're shouldn't be accountable; and finally them implying that we shouldn't be upset, because they only took a small amount from us. In the end we were penalized $35, which is not a big amount, but as with most things it's the principle. No amount of money is acceptable to wrongly take from people.

As renters, we leave ourselves pretty vulnerable with regards to paying everything upfront, and we can only trust that the realty agents will be honorable about it. This was definitely not the case with Re/Max of the Poconos. It was only $35 for us, but I'm sure there are many other clerical errors that they can make that could result in higher fines. I would highly caution against doing business with these folks.

This is a women that has abosolutely no regard for any other human being, and only cares about her commission. We have a land lord who was aboslutely incredible, but I don't think she realized who she was doing business with. The realitor our land lord chose, Cindy King, is a pitbull at best...There was no written notification for intent to sale, or 24 hour written notice of showing the home. She accused us of being unwilling to work with them on showing the house. When in fact my wife stayed home from work one day to be available to show the home, and the people didn't show up. Because we wanted to help our land lord, we allowed them to reschedule for the next morning, so then I had to miss work to be home for this. Cindy's problem is she looks at tenants as not important. I understand that this house is owned by someone else and they have the right to sale it. However this is and has been my families home for 2 years. Our son took his first steps here, and we brought our daughter home from the hospital to this house. To come in, on 3 days notice and demand full reign of how things were going to work was off putting and completely disrespectful of the situation at hand. Especially when we had already paid February's rent when we were notified this was all happening. There needs to be some sort of laws giving tenants the opportunity to move before they are put in the position to have strangers walk through there home consistantly. Realitors also need to realize that these homes they are trying to sale having people living there, that have feelings and memories that are precious. Handling things delicately would have gotten her a lot further with us.

On February 4, 2009, the original listing agreement for my house included a hot tub, valued at $8, 000.00.
On or about February 27, 2009, I discovered that the MLS property listing (R132568A) shown on the RE/MAX website did not show the hot tub or indicate the hot tub as part of the listing. At this time, I called RE/MAX and notified them that the hot tub was not shown as part of the listing. I spoke to RE/MAX agent TINA COVEY and she assured me that the hot tub was part of the property listing.
On February 27, 2009, I received an Email from RE/MAX (via TINA COVEY’s Email) that indicated “I added hot tub under exterior features. It was already noted in agent remarks with above ground pool.”
On January 8, 2010, I received an Email from TINA COVEY listing questions from a potential buyer. One of the questions asked was whether the hot tub was to remain with the property. I responded to TINA COVEY that the hot tub was part of the original listing.
On January 10, 2010, at 11:44 am, I received a telephone call from TINA COVEY. She stated that somebody asked her to take the hot tub off the listing. She admitted that she deceived me by removing the hot tub from the listing without my knowledge. She further stated that if I could not trust her then I should fire her.
On January 10, 2010, I received an Email from TINA COVEY with a new listing which includes the hot tub. However, the current listing on the RE/MAX website still showed no hot tub and no indication of a hot tub as part of the listing. It was not even listed in the exterior features at this point.
It is clear that the RE/MAX agent intentionally was trying to avoid listing the hot tub so that it could be deceptively removed from the property and not be part of the original sale.

My wife and I found a lovely home that we were really excited about. We went through the all the necessary paperwork with offer and counteroffers. We came to agreement with seller and went as far as having a formal inspection. My wife and were very excited about the premise of actually being able to move into this home. So we were in negotiations with seller just waiting on his end of the paper work. Unbeknown to us an associate of the seller was coming to look at the property. So in the time we were waiting for seller to return our paper work (which we were in negotiations with) sold the home out from under us with no warning what so ever. Not sure if that is legal and even if it is, it seems very shady. I am very angry and miffed and the idea that this can happen. Re-Max what a joke. Your realtor has tarnished your reputation with me and anyone with whom I associate with. I will not be using any of your services realtors basically anything having to do with Re-Max in the future. So thank you Re-Max for using discretion with hire and keeping upstanding employees.(this is sarcasm of course).

Mark stevenson owner/broker of townsville real estate trading as remax excellence was an unlicensed financil adviser for storm financial which went bankrupt the losses total $3 billion mark stevenson conned his elderly clients some suffering from dementia into using equity in their homes to invest in the share market mark would have his elderly clients sign loan applications he would later falsify clients income details to obtain margin loans to purchase shares

mark stevenson owner of remax excellence was an unlicensed financial adviser with storm financial which went bankrupt with losses of $3 billion mark stevenson conned his many elderly clients some suffering from dementia in to using the equity in their homes to invest in the share market mark would have his elderly clients sign loan applications and he would later falsify clients income details to obtain margin loans to purchase shares

mark stevenson principle of remax townsville was an unlicensed financial adviser for storm financial storm went bust with losses set to top more than $3 billion mark conned investors many of them were elderly in to using the equity in their homes to obtain equity loans to buy shares mark falsified the income details to obtain loans many elderly investors were on pensions and had no way of obtaining equity loans had their true incomes been known to the banks

I rented from Re/Max in Wilmington, NC through an Agent named Karen and when we moved into the house it was disgusting. Nothing was cleaned like we were advised it would be. lights were blown and not all lighting fixtures had bulbs. So I took pictures of the place just in case. After a few months of dealing with there problems and not getting the help we needed for things to be taken care of we (roommate) decided to leave and move to a better place. Our deposit was taken away for a water bill that was so called not paid (we have proof of payment) and they power washed the house and redid the paint job all on our deposit. We asked for a paint job prior to moving in and the outside of the house was nasty. VERY crooked if you ask me.. Going through a legal battle now.. BE AWARE!

I am a Realtor with RE/MAX Coastal properties in Wilmnington NC, . I did a referral with Kenneth Faustin in Aruba. My clients went down there and bought a condo from his office. Closed the deal aug. 2008 and to date I have not recieved my commission check. My Broker sent emials to him and he kept saying he was sending the money per wiring instructions we sent.. Never came ...Now he is gone from Remax and the buyers agent he gave my buyers too has RE/MAX and she got paid on the deal. She will not pay me the referral either. This is Bad practice in Aruba.. Please note that I called the international RE/MAX and because it is out of the States they could not do anything about this issue... Janice Hanna RE/MAX Coastal Properties

Mr. Ballagh has a sour method to practicing real estate. After a contract was placed and agreed upon on a house he was selling, he pulled out to take a better offer. It put a single mom and 3 kids out of a home and placed a few more dollars in HIS pocket. He has no regard for morals.

The experience started well : All smiles and courtesy was handed to us until we paid $ 8000.00 in advance and signed the contracts. After that, rudeness and arrogance replaced smiles and professional mannerisms.
As the following points required for us to visit Remax, it suddenly felt like we had brought with us a massive task for them to tend to. Rolling eyes and deep sighs was our most common welcome !
1- No keys to the letter box, (greatly needed to receive important documents from France)
2- Mold and dust on walls and doors (it was promised upon inspection that this would be taken care of!)- Cleaner did not ever come back
3- Dryer not working (5 weeks to get someone to come out and fix!)
4- Stains on carpets not mentioned on inspection report

*These are just the main problems encountered in the 1st 2 weeks
In the matter of the letter box keys, i went Remax every second day and kept getting the same answer :” We are still trying to reach the owner...you should show some patience”
Having reached my wit’s end, i contacted a friend who’s been in Australia for over 20 years and asked him to come in to their office and help me talk to them.
As we once more asked what progress have been made, he sat there quietly until he heard our property manager simply tell us that things like this” just happen this way in Australia”. The moment he started to talk in Australian, and not in a struggling “Frenglish”, demanding that a locksmith be called in straightaway etc, she changed her behaviour very quickly and started asking exactly who he was etc...
Magically, within the next 5 minutes, she had managed to finally contact the owner, got permission to send in a locksmith the next day! The next day, they, once more magically, found the original keys?!?!?!?!?
In mid January, we decided to extend our stay in beautiful Noosa and went in to Remax, asked to talk to the property manager to extend but she wasn’t available. I left my details with the receptionist. No one returned my call so i called a few days later, was transferred to our managers answering service and left a message...Still no response until a week later, on Friday 30th January.

I called her back on the following day, Saturday 31st. She made it clear that she was not happy to be disturbed on a Saturday but did tell me that she would contact the owner on the Monday and would call me back...I am still waiting for that call today!
In the meantime, I started to look for another place to rent for our last 6 weeks in Noosa, as my lease with Remax was almost over ( 3rd March) and found something close by with another agency(starting on the 5th March).
On the 25th of February I went in to Remax to see what i needed to do to finalise the unit and get the bond back, as the process is very different back home.

This is when she told me that i would have to pay rent until the 10th of March, making up a 14 day notice. Hmmmm, interesting but nevertheless written on our agreement.
So i contacted my friend again as the language barrier was too great once more. (Everybody i have met in Noosa is nice, patient, understanding and make efforts to speak a little slower so I can understand better; all except Remax staff who just seem to get so very irritated when they speak no slower and have to repeat themselves.)
The property manager came out and when my friend asked firstly why my messages had not been returned, all she could repeat (3 times!) was that the receptionists at Remax were not trained as property managers so what happened between the front desk and the property managers, she had no control over!?!?!? Sorry, even today i still cannot see the connection between her not calling me back over the period of 6 weeks and the receptionist not having any training for property management!
Anyway, i told her that my experience with Remax had been terrible from the start and she simply replied : Well, I can’t talk about previous events or the property manager who gave you the rental contract back in November because she is no longer working for us.(Mind you, my friend and did see the previous manager walk past twice in the corridor, wearing her Remax shirt) Another amazing Remax unsolved mystery
All in all. She didn’t have very much to say through this meeting, other than, in a very serious, suddenly informative yet quite threatening voice, she said that if I chose to contact the RTA or go as far as the tribunal to argue this extra 7 day payment, that I would quite certainly not see a cent from my bond for weeks if not months!
Well, we are certainly not desperate for this money at all but, out of principle, refuse to pay.
Had we been treated with professional mannerism and a little respect at any point through our dealings with Remax, instead of having to endure rudeness, arrogance, insults, incompetent service, endless sighs and eye rolling when we had to physically come in and attempt to get results for ourselves, we would certainly not be in this situation today...
Do the owners have any idea how their properties are being managed? I wonder!
My friend’s work involves working with real estates and he says that it is by far the worst service he has come across in the 15 years of being in business.

he man is the wost person in all the real estate that I know of. What he is a broker then he turns around and collect by being the landlord also. Because the houses is in his name. He also sleep with women who have money so he can use some of their money for his purposes. sunil makes shady deals with people to get them approve for home loans so they can buy houses. The clients don't know until it's to late. basicly it's this he get someone to approve on a loan for a home, make a deal with the loan applicate to get a piece of the loan. then turn around money off of property that he sold because he 's the broker. If the home ends up back on the market he do the same process all over again. Now with his own property he get one of his buddies in his office to do the paper work for him. He puts the house on the market pull the equadity out still collect the attends rent make money off the sell as the home owner plus get a cut from the buddy that did the sale. This did'nt sound right to me the first time I heard it but to many people that delt with him that I came across says the same thing that SUNIL SIGNH can't be trusted.

My husband and I were looking to purchase a home and we worked with FRED DIPRENDA owner/agent at Remax in Caldwell. We asked to view some specific properties and we refused. He said we were not right for the area and it or we werent suitable. At first we didnt say anything. But after time passed we became more and more enraged in this day and age he would do such a thing. He is unprofessional and deserves to be cited and fined for his behavior. We are now consulting with out lawyer and will be filing a formal grieveance.