Renault
Reviews and Complaints

I would like to express my disappointment with the service provided by Renault Egypt, which is inconsistent with Renault's name ...
I bought "Sandero Stepway 2019 "on June 20th and paid the full value of the car and the car has not yet been delivered even though it has been around 5 months. .
As well as the lack of respect for the client and not to inform me of delay or even apologize for it . It went beyond to ignore my complaint filed on the company's website or even on their Facebook page, although they told me that they will communicate within 48 hours which is never happening. . Both the Sales Officer and the Regional Sales Manager ignored the complaint and did not even bother to respond to the mobile or the WhatsApp.
It has finally become known that Renault Egypt will delay delivery until the customs reduction begins at the beginning of next year.
Accordingly, I decided to launch a campaign against Renault Egypt and to mobilize all those affected and to claim compensation for the opportunity cost of the unemployed capital since the time of the contract.
I do not know whether I made a mistake by choosing this car or what ?

Hello, I am Hossein servatmand from Iran and I have a complaint.
I bought a Renault L90 in novamber 2017.
After 16, 000 km of working it got a technical problem there for I met warranty's dealership. After several days they informed me that the problem was from its engines ( as you can see in the attached files) and I've been told that they can't afford for its replacement.
Now after 20 days passes my car is still in the dealership garage. Considering that one year of my car's warranty remained I still haven't got any acceptable respond from them.
With respect to your brand  it's not acceptable for me to get such a respond like that from the dealership. Considering this that we live in IRAN what should i do about my car?

We bought a Renault duster 1.5 Automatic in June 2018. In August 2018 a warning light started to appear and we took the Vehicle to the dealership in Rustenburg. After an inspection it was determined that the O2 sensor is faulty.

2 and a half weeks later and numerous phone calls the part arrived in Rustenburg. A week after the parts arrived we could get a booking for the repair. We took the Duster back and according to the Workshop manager the car was fixed. We took the vehicle and the the next day the problem was back. At this point we were advised that the query had to go to Renault France and we would have an answer by the end of last week.
That was the 16th October. They told us the part will be here by the 2nd November. Today they said another 3-4 weeks for the part to be dispatched from Harbour. I paid a [censored] load of money for a brand new broken car!

Dear Sir,
I have purchased Renault Scala 2015 RXZ model in July 2015 with chasis no.MEEAHBA41F5013085 Engine no. E045774. I am surprised to see quality of product that rat has entered through Ac duct and damaged my AC which has resulted a huge maintenance cost that is ₹27, 354/- as reported by your authorized service center at nagpur M/s Unnati motors Pvt ltd. I had a impression that you are producing an international standard car, how is it possible that a rat could reach the ac duct and damage the parts if it happens so how you people have not taken care of packing of openings left in the body of the car or you could have designed the vehicle in such a way that no rats or any other creature shouldn't have entered the vehicle, now please take it as a feedback and do the necessary improvements in the design and refund expenditure of an amount of Rs. 27354/- to the undersigned as this has happened due to the vehicle's poor design quality, why am I supposed to bear such a huge repairing cost?. As you are a leading manufacturer of high quality vehicles this thing should be taken in high spirit and do the needful at the earliest to keep customer trust on your brand.
Regards,
S.Telang
(Owner Renault Scala)

Renault Sandero was bought for cash at Imperial Nissan and Renault at Rossburgh in Durban South Africa. Registration Number is ND 840 291 and Vin Numbber VF15SRLA57922202.

The car went in for the 30000 KMS service and was returned with a noisy engine that kept swithching off while in motion and Idle too high . To date the service dealer has not been able to rectify it and they are doing it by trial and error method . The car has been with them since @7 August 2018 and has been with them since. They now state that are awiting parts from France. Please investigate this unsatisfactory stae of affairs and please advise why you sell cars in South African when the parts are not easily available.

I camplained to your customer care department South Africa but your Lady Innocentia Mogami is arrogant and unhelpful and believes that she is doing me a favor. When my car is returned i Intend trading it and will never buy a Renault again given the poor Quality of the car and serviceunless you can convince me otherwise but i have no doubt that you do not need a small fish like me and will simply ignore this complaint because you think i cannot do anything about . You will be mistaken.

New Renault Megane GT Sport Automatic EDC is 4 months old. Had issues since day 1 - Sunvisor damaged, Infotainment would shutdown on its own and not reactivate manually until it did itself, RS button did not activate race mode always (intermitent functionality), PDC slow to activate and respond, both keys flat within first month - (I was informed to buy batteries for the keys to which I refused so they replaced the batteries which were flat as well), driver side air vent not turning or elevating. Some issues were rectified, while others persisted. 1 September dual clutch was making a noise, took it in again and the dual clutch was faulty and replaced (this was at 4500km) - this took close on 2 weeks where I was provided a not same value vehicle as a courtesy car - Renault Kwid. 2 weeks later the vehicle got stuck in 2nd gear and would not engage reverse either (5000km on the odometer). Took it in again and received feedback stating that issue is unknown and may be car computer, gearbox or gearbox computer. Had numerous tecnicians investigating the vehicle. Part ordered is gearbox computer and it is believed this will fix the vehicle. This has now taken 3 weeks and counting. I was again provided a not the same value vehicle as a courtesy car - Manual Renault Duster Diesel. Vehicle's been in a Renault workshop for a total of almost 1 month and 2 weeks during 4 months of ownership. Vehicle has had some type of issue since inception.
I have mentioned that the repair of the vehicle is no longer an option and I expect them to repay me my monies spent. I have no faith in the vehicle or brand.

i am purshased the car renult kwid and i have first day the many problem face in
my car and i am many complaint the renult head office but he dont't revert me and
dont't solution in my complaint and a very big frod to renault to me my car chasis number is diffrent to my registration card i am going the renult service center to say the my
problem but company worker are very rud and very mis behevior me and told me
service center and company are not responsible to your problem so i am very
disturb to my car problem so i am request to you please solve my problem and
exchnage my car.

Ssue description :

Greetings, recently I attended regents renault regarding a failure of the dash board material. Back in 2015 the wiring harness was replaced which required the removal of the dashboard. The dashboard since then has deteriorated with the material seperating. Regents sent photos to renault australia who replied that there was no claim. I have to disagree with this. Point being if the dashboard was never removed would this had happened? Is this a common issues with the latitude model. Also, one of the plugs on the dash was not replaced properly at the time. When I enquired about this 2 services ago I was informed it could not be rectified as it would require the removal of the windscreen. A panel on the drivers side near the seat belt has not been fitted properly. I do have photos of the above issue that I can forward. Rncould you please contact me regarding this issue as I am not satisfied with what has occurred. The dashboard prior to the removal was faultless.
Regards john wrightson

Response:
Good morning,

Thank you for your enquiry.

I have been advised that the claim has been denied as the dash has distorted due to environmental conditions and uv exposure.

Client name client code address phone category

John wrightson x27286400

Address : 37 greystone tce, helena valley wa 6056

Phone : [protected]

Kind regards,

Sarah mcbride - customer service

Renault australia

Locked bag 2001

Brandon park vic 3150

Freecall : [protected]

www.renault.com.au

Lied to by Renault dealership in Bryanston about facts of the motor vehicle so that they could make a sale. When I learnt the truth, the dealer principle committed to sorting the problem and replacing the motor vehicle. Problem still unresolved. Complained the consumer department at Renault head office, who ignores my emails and refuses to provide me with the details of the executive team at Renault head office. Please assist before I have no option but to go to the media and consider legal remedies.

From Egypt, we have reserved a logan car since 20/07/2018, and have paid all the money, the contract includeed a maximum reservation time of 3 months, till now we did not recieve the car (almost 3 months), the last time we contacted the agency they said that the problem is from the main factory in france and we will have to wait another 1 or 2 months more?! Really 4 or 5 months to recieve a car that i paid all in cash wow... I really disappointed from your respectable comapny and its my first time to deal with you and i was going to buy a new kadjar but after what happened i will never by renault

I bought my Clio in 2014 brand new and was excited to drive a brand new car. In 2016 I was told that my brake pads and brake discs needed to be replaced. This was when my car had 22000 kilo's on the clock. I replaced the pads and discs. This year I took my car for its 4th service and was again told that my cars brake pads and discs needs to replaced again. Now I do not understand how in the world both pads and discs can run down at the same time. If this is the problem with the Clio brand then this car is seriously becoming a very expensive car. This would mean that I would have to replace pads and discs every 2 years going forward. Replacement of the pads and discs is almost R6000. I contacted Renault regarding this problem and I was told that it is the way that I am driving. I owned may cars before the Renault and never have I ever replace discs on those cars. I hope someone can help me with this problem as I am loosing all faith in the Renault brand.

Sir

Sub: Repeated Multiple Complaints of Renault Koleos 2014

I have Renault Koleos 2014 Model, purchased in 2017 from the showroom in Qatar. From day one I noticed that there is a scary loud bang sound coming from the sound system and getting reset all the memory except Clock. I made complaint multiple times and 5 times visited Renault Service Centre to rectify this, but your technical team could not resolve such a small complaint. Every time I visit I was getting the reply that the problem is resolved and it won't come again. But still, the problem is existing. Last it was attended 3 weeks ago and yesterday it happened again and now the memory is empty. Always I am complaining that there is a loud noise heard from the sound system and the system starts after that only but your team is least bothered about that and never checked for the reason for that. The sound is not always coming but now it comes frequently. There are more complaints in the car like
1. Driver window is returning halfway when trying to close it.
2. A whistling sound is heard from the brake pad area when applying the brake.
3. Sunroof is moving very slow. Sometimes stuck in between.
4. Taking too long (almost 10 seconds) to start the Engine. Only the starter motor is kept on running. This problem started only after it came back from the Service Centre last time.
Most of the complaints are repeated ones. This is a clear evidence that your technical team is not capable to resolve any complaints of Renault Cars permanently even if the complaint is very small.
These Complaints were registered within the warranty period and Now the warranty is over. (Refer to some of the receipts attached. Repeated visits were not recorded)
It is a bitter experience for me to use a Renault vehicle. I never experienced such issues when I was using various other Brands and Models Like Mercedes, BMW, Ford, Nissan, Dodge etc..

I will be forced to forward this complaint to the legal department for justice.

Thanks & Regards

Easo Thomas
+[protected]
easo.[protected]@outlook.com

VIN number VF1LBNMS544938975 my carI have renault symbol 1.5 dc my car model 2011 and my car paint damage I call renault customer service turkey they are check my car and they are said me its bird droppings I am not accepts like that reply lots of people car stay wait out side very very old time and be nothing their car paint, this is just show your quality very bad and customer turkey service bad too please help sourt out my problem I hate turkey custemer service they are give all people same reply

Good day

Myself and my son was in an accident on Friday the 31st of August at 14:45 (in South Africa - Hermanus).

I was hit on the front of my car and my Airbag did not deploy.

I am very disappointing in the Clio 4 2015 model I was driving.

I was waiting for years to be able to get the correct Clio for me and this is the poor safety it offered?

Please see the photos and videon attached.

I want to take this matter further as it could have been fatal and I'm not happy with the outcome of Renault SA. According to their findings at 50 - 60km's per our the deployment of the airbags would not have helped anyway. What if I was hit differently?

I would like a refund on the Renault Clio 4 as I trusted this vehicle to be good enough to protect my family.

Regards
Anne-Marie Geldenhuys
+[protected]

I have been struggling with Eastvaal Renault in Witbank since may 2017 to do a warrant claim on the fog lights. yesterday (08/10/2018) I get told, when taking in my car for service, that they need the globes.

Firstly, it takes them more than a year to tell me that they need the globes for warranty
Secondly, who keeps broken stuff just laying somewhere for more than a year.

This is ridiculous and unacceptable service.
I was in the proses of buying 2 new dusters but due to this terrible service I will not be buying them anymore and I will not recommend anyone to do business with them either.

very dissatisfied client

From Egypt, we have reserved a sandearo stepway car since 4/5/2018, and have paid all the money plus the insurance fees, the contract includeed a maximum reservation time of 3 months, till now we did not recieve the car (almost 5 months), the last time we contacted the agency they said that the problem is from the main factory in france, we have made about 3 complaints to renault egyp but with no reply.

I am so upset. There are advertisements everywhere about the Renault Megane RS coming to dealers in South Africa on the 1st of October 2018. I test drove the car in the yellow a month ago and absolutely loved it. Filled paper work and waited for the car in the yellow but to my astonishment not a single one Renault dealer has the car in yellow on launch day. I am being told to wait 2 to 4 weeks for the color I want and there aren't even any guarantees that the one I one with optional extras like the sunroof will arrive. Why advertise something and omit to a certain date then bring strange colors? I am a paying client so why can't I get what I pay for? Why am I being asked to wait another 2 to 4 weeks? By the way I waited 3 day to get the optional extra I wanted on my VW...waited 3 days for optional exras on my BMW. Renault is really depressing it seems like service to clients gets put at the backend

My car key got stucked, so I seeked for a vellore renault service showroom. They said that there is a fault in the key and they will arrange new one from france within a week, after 15 days they said that they will arrange for a local spare key. I left my car for service by 16th aug but still now (25th sept) I didn't get any key and i'm not getting any proper response from port and vellore service manager (worst person pandian). I'm in need of car now but for past one month they are not responding properly. To take this issue to next level (senior service manager) is not at all coming to showroom. By last thursday (20th sept) they said that they will deliver the car but they didnt. Today (25th sept) they are saying spare is not available they going to take the car to poonthamalli, chennai for alignment and still it will take 10 to 15 days. For this two month I didnt use my car but still I need to pay the due amount.? Without having proper spare then why are you selling this type of car in india. There is no problem in car I like it very much very comfortable but the service is very very worst. I need my issue to be resolve soon take immediate action and kindly take action against vellore service people for their irresponsible service and to spoil fame of a good brand, they are responding very lethargically. This creating more tension. Be serious and take action soon.

Good day,
My car was in accident on the 19th june 2018. I was informed around about the 27.08.2018 that the power box for the power steering is damaged and needs to be replaced. I was told that it would take 21 days to get one as there was no stock in rsa and it will be brought in from france.
I enquired yesterday as I expected to get my car back at the end of this month but only to be told after I had to call again today to get an answer that france cannot give an eta.
Is this service?
I was warned not to buy a renault product but I thought that renault has made a big improvement in service and having parts available.

I need someone, anyone to get back to me...

Details given, wip 35045 and eta log 019547

Good day

I hope that someone receives this message and responds to me as soon as possible. I'm a customer of renault and drive a Kadjar 2017. I took it for its second scheduled service today to Renault Tableview dealership, cape town, south africa. They called me around 1pm to state that there was a problem with a belt on my car and they would have to order a part under warranty. This meant that I may be without a car for three days. The lady I spoke to was Imarie. I asked them for a courtesy vehicle to assist me during this time and for reasons that this would happen to a new car with 30000km that I spent so much money on. It makes me question the quality of the brand.
Anyway up to now at 7pm, I am yet to receive a call to tell me what's happening or a reply on the courtesy vehicle. I find myself now stranded without a vehicle. I called the dealership about 5 times requesting feedback and nobody returned my calls. These calls were made between 4.30pm and 6pm. Surely somebody at the place noticed that there was still a vehicle in their bay that was not returned to the customer?
This is absolutely unacceptable service and I'm 100% sure that I would not get near the same service like this from BMW, Mercedes, Audi or Toyota.
There is a serious lack of passion and empathy exercised from their service. I have all the callers made on my call log for evidence.
I want to know what is renault going to do about my experience and how do they plan to ensure that this doesn't happen again to another loyal client?

Regards
Marvin Shaw
+27 [protected]