Renault
Reviews and Complaints

Good day

I am having no joy with sorting out the paintwork on my vehicle
About a month ago, I discovered the paint was peeling off in sections.

My car is brand new and only has 10 000km

My dealership want to have it re-sprayed, I cannot accept this as it is a paint defect and I am being stripped of the pleasure of driving a new car that is not in its original state.

The only thing that would make me happy is if Renault gave me a new car, the same car

Please help as I am not having any luck with Renault fourways and Renault Sa they are very difficult to deal with

Let me ask you a question, is not against the law to release a car with a part that can fail easy and leave a Family in the middle of nowhere?
I think it is, I would like to ask Interpol what they think about a Renault MPV that any time the driver have to stop the MPV for a emergency (Blow up tyre) steering wheel all to the left against a storm drain on a downhill, he stop quickly top the car activating the automatic hand brake now the front wheel is under so much pressure that as soon he put the ignition card in the steering lock brakes trying to unlock a steering wheel lock like a vice grip and the dashboard shows Steering Locked, now the family that survive the blow out can’t go nowhere because a steering lock telling the car computer “don’t start steering is lock” but it wasn’t I could move the wheels no problem. Interpol will love to know how dangerous are the Scenic’s in reality, the technicians know it can happen just ask them if the steering lock from a 2004 Scenic could not fail under preassure.
I am in South Africa no like you people in Europe where there is cell signal all over, in South Africa there are thousands of square kilometres without cell signal and you never know how friendly will be the black people surrounding a Scenic full of white people stuck in the bush, racist no, real yes; Did you know the black parents tell the children that is ok to steal from white people because they steal South Africa from us.
So I suggest a recall of al the Scenic’s that still running from 2010 downwards and attach them a switch that will override the information of the steering lock and will let the motor start an save the family from a horrible death, they could been kill, die of thirst and hunger depends how much in the bush the scenic got stuck.
The blood of the first family that die because of this will be in your hands “Renault Group”.
You have the technology to prevent this worst case scenario from happening!

Regards: Diego Singer

I own Renault fluence 2011, I got a message " check auto gear box" I went to certified workshop in cairo (Arab mechanics) in order to check and fix whatever problem, unfortunately the service manager refused to receive my car and told me that Renault agent asked them not to receive any car don't make the regular maintenance at their side! So my inquiry is this Renault policy?! Am waiting for your kind reply
Thanks

I’m coming on the N3 south at 120km/h without knowing a puncture is busy deflating my back tyre, in a moment I hear so much noise on the side of the Scenic sound like the manifold exhaust got loose, then I make an emergency stop, end up with the left tyre pushing against the wall of the drain of the highway; Without thinking twice I switch off the motor and you know in the Scenic as soon you stop the motor the hand brake comes on so I left the scenic with the front when pushing against the side wall and the hand break holding the wheel under pressure almost like a vase grip, no strange later the steering got damage, then jump to see what happen, the back tyre on the left got destroy, I was running on the rims, I did not overturn that Scenic because god is everywhere; Change the tyre in 15min, then was time to go, put the card inside press start and for my surprise I hear some click noise inside the dashboard and then the message “Steering Locked “ I move the steering without problem but I keep on getting that message, the car is perfect the steering is not locked, all the electronic works but because of the bloody link in between the steering lock and the CPU of the scenic it made believe to the CPU that the wheels are locked and the CPU don’t allowed the motor to start. I wait 3hours in the border of one of the busiest highways in South Africa waiting for the AA in middle afternoon approaching peak hour.There are so many brilliant people in Renault how no one think that how much more dangerous is for the occupants of any car with that stupid
"steering lock"? be stranded in the middle of nowhere in South Africa, not Europe, than let the driver flip a switch that will override the link in between the CPU and the steering lock allowing the family to reach their destination?;

I bought a renault flounce e4 from neginkhodro the renault agent in iran
Unfortunately the car have totally no brushur or any userguide.
I contact with renault company in iran but unfortunately there is no one to answer me.
Your following the problem is highly appreciated

Maude abide
Email: [protected]@gmail.com
Email: [protected]@yahoo.com
Phone no: [protected]

Dear Renault Team,

With reference to the Regular Service of Reg. No. HP33D 5070 done at M/s PMG Automobiles, Chandigarh on 17 November 2016, I reported the Vehicle with Air Coming in from beneath the Driver Side Door. This issue was been clearly reported to the Service advisor of that Dealership and the Service Advisor had assured me for fixing this problem but anyhow this problem was not resolved properly. After I intimated this concern, the Dealer’s service advisor assisted me to bring this vehicle next day i.e. 18 November 2016.

As per their promise, I visited at the Dealership on 18 November 2016 for the same issue but the result was same and the problem could not be resolved. Once again they requested me to bring the Vehicle on 19th November 2016. It was the third consecutive day that I was bringing my Vehicle into the Dealer’s Workshop for the minute issue i.e. Air Coming in from beneath the Driver Side Door.

Now on 19th November, the Service Advisor of the Dealership further suggested me to keep the Vehicle into the Dealer’s Premises for another 3-4 days to get the problem sorted out properly. I refused to listen their suggestion for keeping the Vehicle for 3-4 days thereby observing that the Dealer is not equipped with the Skilled Manpower and tools.

Now I would like to share the outcomes of the Service done on 17th November 2016. The results were as:-

• My Vehicle reported with the increased Engine Noise.
• My Vehicle had continuously given low pickup after the last Service.
• No Executive from that Dealership had called me over the phone for the Customer Satisfaction Feedback. Since I was waiting for the Feedback call to share and rate the Service attempt done on 17th, 18th and 19th November 2016 with poorest or negative remarks as a feedback.
After a long wait of approx 25 days, I had taken up the matter to Ms. Shruti (Customer Relationship Manager) on 14th December 2016 and had shared the entire remarks related to my Vehicle. Ms. Shruti had once again taken up the matter with the Service Advisor and the Service Advisor had conversant me on 15th December 2016 to kindly bear a little patience by assuring me that he will share this matter with his Service Manager. As of now I’m not getting any update from there.

Our car went in for a service on 25 November 2016, when collecting the car the sensor lights were on and had no parking assistance. The car has been back on the 30th November 2016 then they indicated that the bumper needs to come off and they will not be able to do it that day as other cars were booked already which was understandable. We then booked the car for 13 December 2016 the car was kept and today (14 December) the issue is still not resolved. For the last 3 occassions they have been informing us its a rewiring that needs to be done and now they indicated they need more time to do it. We dont have another vehicle and this is seriously Inconveniencing us as we both use the car for work purposes as well.
I am frustrated about this because nothing was wrong with the car before it went in for a service and how long will this issue carry on before its resolved?
The Service Centre is Renault Paarden Eiland
ROLANDA LE ROUX
SERVICE ADVISOR
CAPE TOWN MULTIFRANCHISE
TEL: [protected]
FAX: [protected]
EMAIL: [protected]@multifranchise.co.za

I would like to have this resolved ASAP or give me a courtesy car that would keep me mobile to do my daily job as well.

Brian & Chevon Papier
[protected] / [protected]

So my clio went in for service 26Aug 2016 for service. Got it back from service and drove 800m with it and returned it with a noice on the motor. Its now December and my car has been in and out about 8 times. They cant get it fixed and are lying about everything as far as they go. Workshop and managers tell diffrent stories and i must say legal seams to be the way now to go.

From jobcards to the job it self is a disgrace Renault SA are even a disgrace.

I want to trade my current Renault vehicle for another newer Renault, therefore I went to get my car evaluated at both Renault Northcliffe and Renault Menlyn, both salesmen told me they would get back to me by Monday, but haven't heard anything from them.
Why should I as an existing Renault customer be running around to try buy a vehicle from Renault when I can go to any other brand and get better service from them.

Regards
Byron

Good day
I've experienced probkems with my key cards and reported it 8 months ago with my 30 000km service. I was told they can't do anything about it now.
2 days ago, my boot clip started guving me problems..resulting that I couldn't lock my doors. I took my car in and they said it was a faulty key card. The one they had to replace and the other one they changed the battery. ..my car is 2015 model.
When i wanted to collect my vehicle..the boot clip didn't work and the result was that they will order a part.
Today they phoned me to say the part can only be here by next Monday and they don't have a curtsey car for me to drive with.
I suggested they overnight the part from Johannesburg and if they don't want to pay it...I will pay for the postage.
That is what they will do. They will overnight the part, but I must pay for it.

That is the service we get in South Africa.

Scenic – Megan Deadly Defect...a Time Bomb - Be Ware!
I’m coming on the N3 south at 120km/h without knowing a puncture is busy deflating my back tyre, in a moment I hear so much noise on the side of the Scenic sound like the manifold exhaust got loose, then I make an emergency stop, end up with the left tyre pushing against the wall of the drain of the highway; Without thinking twice I switch off the motor and you know in the Scenic as soon you stop the motor the hand brake comes on so I left the scenic with the front when pushing against the side wall and the hand break holding the wheel under pressure almost like a vase grip, no strange later the steering got damage, then jump to see what happen, the back tyre on the left got destroy, I was running on the rims, I did not overturn that Scenic because god is everywhere; Change the tyre in 15min, then was time to go, put the card inside press start and for my surprise I hear some click noise inside the dashboard and then the message “Steering Locked “ I move the steering without problem but I keep on getting that message, the car is perfect the steering is not locked, all the electronic works but because of the bloody link in between the steering lock and the CPU of the scenic it made believe to the CPU that the wheels are locked and the CPU don’t allowed the motor to start. I wait 3hours in the border of one of the busiest highways in South Africa waiting for the AA in middle afternoon approaching peak hour.There are so many brilliant people in Renault how no one think that how much more dangerous is for the occupants of any car with that stupid
"steering lock"? be stranded in the middle of nowhere in South Africa, not Europe, than let the driver flip a switch that will override the link in between the CPU and the steering lock allowing the family to reach their destination?;
Imagine if it was my wife driving to a shopping in the other side of town with my baby off 4 months and my Boy of 4 years, halfway there she stops the Scenic for my biggest son to wee without noticing she stops the motor without noticing the left the tyre is pushing against the paving then she try to start and get the message ‘Steering Locked’ and the Scenic won’t start, both children start crying and the place she stop have no street lights and in a dangerous place all SOWETO where criminals could take advantage of white stranded women, many times happen before women alone on the road became molest it and rape and their children kid nap and only return after pay a huge ransom. If that ever happen to my family the designer of that stupid steering lock should go into hiding because if I find him he will pay for putting so many precious lives at risk every day all over the world; I don't blame the criminals, it will be the same to blame a shark to try to bite someone in his territory that Scenic, Megan u other Renault vehicle with that staring lock should not be stuck on the road when it fails it should be equipped with a failsafe switch so if the steering is free, not lock like it happen to me I could start the Scenic and get home safe and not be in the border of the high way for 3 hours risking my life in many ways, kind of I born again that's why I write this Blog I don't expect other people be as lucky like me.
This worst case scenario could happen any time to your mother, wife. Girlfriend sister as entire Megan’s & Scenic’s o other Renault vehicles no matter the year have that as Renault call it safety feature. Safety feature my ###, people driving Scenic’s& Megan’s in South Africa are sitting Ducks on a time bomb because is not a matter or if is going to happen is a matter of when is going to happen. First Renault must send an advice to all Renault car owners, Suv’s, Mpv’s that have that stupid electronic steering lock that must be sure the wheels are not stuck to anything before switching off the motor. Then and more important the brilliant people that design that electronic lock must come up with an override switch that will make the CPU think the steering is unlock properly & all is fine and will let the motor start, don’t need to cause panic but give the instructions to all Renault dealers in South Africa every time a car come for any service they must offer the installation of the override switch and explain why.
Like in my case the car was perfect ready to go, I could move the steering side to side but I was stuck next to the highway, anything could happen to me the trucks where passing so close; I went to Renault SA and they say the Steering lock will cost 555Euros, so after I survive a glitch from Renault I have to pay a fortune for an idiotic steering lock or the car won’t start and that’s not fair, many people don’t have that kind of money available in South Africa that’s why the override switch will let the driver keep using the car to go to work and as soon it save the money he will put a new steering lock; Renault can put the yellow triangle of service blinking all the time and a warning you are riding at your own risk, please replace ASAP the steering lock after the override is activated. As I say before there was not warning in the manual about the steering lock not letting the motor to start and that you have to be so careful of be sure the front wheels are not stuck. I believe Renault owes me and other people that suffer like me because a steering failure; The steering lock should be blank so it can be program to the CPU of my scenic and I would like to have updates of how long is going to take for the override for the steering lock will be available in South Africa.
Regards:
Diego
PS:PS: other examples of Renault Steering lock failure:
See below how dangerous are the Renault without the bi pass switch!
Hi Guys,

This has happened to me three times this year so far. The last one being last night!

Twice my car has failed to start and the steering wheel had locked. Last night this actually happened when the car was moving, luckily I had just come off the motorway and was on a dual carriageway. Suddenly the wheel locked and the engine died, as I attempted to pull over to the side (difficult without any steering) I was shaking at the wheel, within a couple of seconds the wheel freed itself and the engine started up again. Very un-nerving especially as I had the kids in the back!

Only had the Scenic (05 plate) three years and already had issues with the dash two years ago, then there was a recall last year, now this!

The car is now out of warranty but is there anything help I can get from Renault CS considering its a known fault (having read this thread and seen others with the same issue)?

Thanks
Matt

My friend bought a car from assem auto pty ltd karnal (haryana) india
Ph no [protected] email service. [protected]@renault-india.com
Car details renault rxt 800cc complaint no 4-[protected]
he had event on 25/11/2016 at 9:30 pm in india, he send the car to the renault company as I mention before they refuse to recover in warranty and in insurance we just want to know why they not recover any thing

J'ai acheté un Renault Logan 2016 En octobre de l'année dernière.
J'ai un petit accident dans la porte arrière. J'ai allé à l"agence Renault Egypte ( Abou Rawash ) ils m'ont conseillé qu'il doit être remplacé et ne peut pas être réparé.
J’ai entré la voiture le 19 septembre.
Ils me conseillent il faudra 3 mois pour être réparé ! .
S'il vous plaît cesser de vendre une voiture neuve et soiyer préparé avant avec votre agence.
Vous n'êtes PAS ORGANISÉ et vous n’ avez pas un PLAN FUTURE .
N’ acheter pas (( Renault )) jusqu’a l'année prochaine, lorsque la société soit prête

I have bought a Renault Logan 2016 In October last year .
I have a small accident in the back door ..I went to Renault Egypt they advised that it must be replaced and can't be repaired .
I have entered the car in September 19th .
They advise me it will take 3 months to be repaired ! .
Please stop selling any NEW car and be prepared with your agency first .
You are not ORGANIZED or have a FUTURE PLAN

للأسف الشديد أشتريت سيارة رينو فى أكتوبر الماضى . و للأسف الأشد كان مفروض أشيلها فى البيت لأنها أتخبطت فى الباب الخلفى . و فى التوكيل ( ابو رواش ) قالوا لى لازم الباب يتغير . تتصلح بعد أد ايه ؟ ... 3 شهور . السيارة دخلت يوم 19 سبتمبر و لسة حتى لم ترش دوكو . ميعادى بعد 3 شهور . هل يعقل ان شركة كبيرة تبيع كل هذا الكم من السيارات بدون ان تكون جاهزة لأصلاحها .. لا تشتروا رينو غير العام القادم عندما تكون الشركة جاهزة

Am in Egypt, I bought a Renault step away 2016 in December 2015. Since I bought it the indicators lamps of battery and electricity are always on. I went to the maintenance centers about 7 times and every time I take the car with the same complain although they claim solving the problem . I have been in this issue for almost one year now with a very careless attitude from the maintenance providers. As far as I know, any problems in the battery or electricity of the car should be considered as fatal problems.

I had an accident on 13th October 2016 with my Step way 2016.. it only covered 2200 kilos consequently it is a totally new car. I bought the car From Renault Egypt itself not a distributor. I was going home on a high way Called "Mehwer" with the average allowed speed 90 Km/h .. I decided to take the fence lane so i was step by step moving to the other side then two seconds after already i entered my lane I totally lost control on the car, , it started to swing left and right, the wheel got so powerful that controlling it was almost impossible, then it suddenly made a huge vibration then it was lowered from my part finally it was about to turn in a circular motion but it hit the fence so it stopped and the Air bag exploded ! I went to Renault to have an explanation yet there was nothing and they asked for 100 thousands to repair it which is half the price of the car in Egypt! & what is worse is that I received different Estimations from Renault Engineers for the repair of my car! then i upgraded the compliant to France yet all the movements here were disappointing ! they said the Wheels and the Rim were fine where the scratch in the wheel is a result of the accident not a cause for it and that the car is perfect ! putting the blame on me which is so Shame ! At the end i decided to send to Customer Protection agency in Egypt and I will unfortunately have to warn People From Renault. at the current moment Renault Egypt is opening the Car to give me Analysis of the incident which I can Expect from Now ! Nevertheless, The "merchant" way of acting of Renault here makes them unprofessional and not trustworthy at all ! Therefore, I urge The International Group of Renault at least to give some care to its customers in the Third World Countries ! We are still Human beings ! we are still afraid of losing our lives ! Even If Renault won't interfere in its repair or fund.. contact us by minimum! .. Just at Least I need Experts trustworthy to check and Fix My Car ! Is it so hard?! I need a supervision Authority above those working in Egypt ! Save me and Save your Reputation Please!
On a Side note: 27th of September (two weeks before the incident) I was doing my 1000 kilos maintenance ! attached a photo of the document.
My Mobile Number: +[protected]

So, i bought a renault clio iv from renault in roodepoort 3 years ago. Last week my battery was disconnected resulting in my radio requesting a code. I phoned and was told that it was in my service book which it is not. Now i am told to go in to renault for assistance. This code should have been given to me when i purchased the vehicle. I don't know how renault just expects me to pop on over. I have a full time job. I am a part time student (Evenings and saturdays) and on-top of that i am pregnant, so i try to keep driving around to a minimum. I logged a query online last week, wrote all of this down on the message part, only to have a consultant phone me yesterday (Hi mam, the query you logged, was it for a service or a new car?) i mean wth? Why have the option to explain your query if no-one will bother to read it. Bottom line, your after sales service is crappy. I don't understand why it now becomes my problem to make sure i get to you to get a code that should have been given to me on the day i purchased this vehicle. Before my renault i had a ford, which also required a code for the radio if the battery was disconnected. They put it in my service book with a big fat sticker! I would like someone to find my code and give it to me.

Hello
today on 09 of Nov 2016, at Egypt, El Giza Elsheikh zayed branch
My Wife went to the branch to get the papers of our new car and she was asking about the guarantee and she met there a sales representative called Ahmed farouk atolba, she asked him about the guarantee and he told her that its is online so she asked him about the link or the website, he told her i will send it to you via email then he send a photo of a status on the facebook that have the link and not full link for sure and when she asked him to give her a correct link he shout and talked in a very rude and un professional way
i really cant describe his bad actions and words and at the end he told her search the internet it is not my job to help you
Its is the first time to have a Renault car but my father and my brother have Renault, we are a family that love Renault cars, but if this is the service that we will get from Renault, i will not buy any renault cars and i will not even recommend it to any one, if you are hiring people with this bad attitude
I am really sorry to say that but i am really shocked with this way of treating a customer and his unprofessional way of talking and shouting

Hello sir, i'm Mrs/ Neveen from Egypt
2 weeks ago the heat lamp of my car ( logan 2016 ) suddenly light on so, i stoped immediatly to check it and i found there is no water in the water container of the car, i add the water then the next day ( the same scinario ) again. I went to Renault customer service here in Egypt ( Katammia branch ) and i met the mechanical engineer there who told me that the problem in a specific spare part ( related to the cooling system ) that we don have now and maybe will get it within 10 days. Till now no one called me about that and when i tried to call them back no answer. They ignoring my calls i don know why! Plzzzzzzzzzz feed me back about that as soon as possible coz i need my car back as soooooon as possible. Thx in advance( i'll be waiting foe your reply )
mohamed.[protected]@gmail.com

I purchased Renault stepway 2017 since two months and I got the 1000km maintenance and last Wednesday while I am trying not to hit something, I pushed on the brakes but actually the car slipped and went right and left in an uncomfortable way, then finally I hit hard, how could that happen if the ABS was working. I need your assistance to know the truth. My car is at Renault main service centre in Egypt since last Wednesday 26 October 2016. My name is Dina Adel, email: dina.[protected]@hotmail.com

Appreciate your assistance

Hello, this is madhav saraf. I have purchase a vehicle from renault (pashankar creations pvt. ltd... ).. which is now closed down... why not it should be closed down... as it has a pathetic service... i had a very bad experience with renault... and the team of customer care... my matter is about the payment done to you... I have made the payment and dont have the full receipts against the same... which I should get as a customer rights... more than rs. 30000 difference is there... and the very helpful and efficient customer care executive of reno told me very efficiently that this payment matter is between you and the showroom from which I have purchased the vehicle... which dose not exists... is this the way reno serve to the india... I have been cheated by reno... what is use of the international brand... I was a very happy customer of suzuki... and must say they are number one because of there service... I think I have made a mistake... I hope this post will help me to resolve my issue...