Renault
Reviews and Complaints

I have a Captur. 7 months ago cause of over oil burning I went to service in Turkey. They got my car for a month and had checked and they said it has manufactured problem that's why we are going to fix it by your quarantee. They had changed most of the engine parts. Then they gave you car back to me but problem hasn't solved yet. Than I went again to service they said this time we are going to upload your car's computer than problem will be fixed, result again car had the same problem. From 7 months every month I am going to service cause of same problem. Last time they said this car has turbo (seems that single car in the world which has turbo) that's why it is normal that over oil burning. As I understand they started to say ###. I have complained then in every area email, web site, twitter but still none of them has respond me now a days I am going to sue them and will write letter to all newspaper in Turkey.

Right now I m seating in sitapura service centre of renault in jaipur, Rajasthan, India,
There r a service centre without a power generator, no other sources of electricity apart from govt. supply. Many Coustmers are seating here from last 2-3 hours because of electricity, they said we can't do any work without electricity, no one is here want to take responsibility of work, very bad service, Coustmer said that they choose wrong brand for buying their car. Here I m also not going to recommend others to buying renault cars, very very bad service really,

Nitin MISHRA
[protected]

A month ago, We had a car accident hit by an offence car then Renault service conducted for replacing a bumper. However since their service completed, Renault delivered and hand-over the car. while driving 80km/h suddenly engine hood opened and it was very dangerous situation breaking front glass and damaging engine hood. Renault service team responded that during delivery driving there were no problem means it's customer fault. However the incident happened right after the hand-over and driving speed is different.
I think it’s very basic thing for fixing car and safety, they should have close and check engine hood.

SM520V, #vehicle (Gu)1165
Please contact [protected]@hanmail.net.
Kevin.

Dear sir

I purchase a new Renault Kwid on 14.1.2016.
Unfortunately my Kwid got accident on 9.1.2017.I go to insurance company and they are ask to go to Renault dealer (Padam motors Ludhiana city)when I go to your dealer padam motors they refused to accept my car because there is some management issues..from 9.1.2017 to 10.4.2017.but my car was covered under insurance till 13.1.2017
Now my car at Benchmark motors at jalander city
Now your company refuse to repair..
I call to customer care [protected] so many times but they was not give me any help.
My complaint no...-4-[protected].

I just want to know that if company's dealer Padam Motor is closed and customer where to park his car for repair.it is company mismanagement then why customer pay for it..

Waiting for reply from Renault
Regards
Satnam Singh
[protected]
City Ludhiana
State Punjab
Country INDIA..
Satnam.[protected]@gmail.com

I bought sandero stepway 2016 from renault's branch in egypt via a car dealer.
in less than 25000 KM the car showed problems in the spare parts more than the problems that should exist in a 25 years old car.
I had a problem with the wheel stud, air hood, car's balance and exhaust box.
I tried to contact the service center to solve these problems, and the car was checked more than once but nothing were repaired. I contacted the customer service center but they didnt help me at all to solve my problem.
I've been complaining for 3 months now with no real results at all.

I want to solve my problems asap and change the damaged parts immediately, or at least I should get a refund for the total price of the car and hand it back as it's not fair buying a new car only to face problems and be afraid when using it because some of the problems might risk my life .

Dear sir,
I have purchase duster car 110ps in India city Bilaspur state Chhattisgarh pin 495001 . My car in fulley warranty period suddenly my car's ECO part is stop working .
But dealer is pressurised me to pay 1/2 cost of ECO part & its behaviour is very rude n rough .
I have also complain India dealer but there is no positive result .
So we are please to request you to take quick action in this matter.

Regards
Rakesh Rai
Mob: [protected]
email id - [protected]@gmail.com
Car Model no. Duster 110PS
Car no. CG10 P9294

Am one of home pleased & satisfied with my Duster Since Sep. 2014.
My data ( [protected] / 13643 ).
Also had been advisor for some of my relations / friends to have Duster since,
At least I have 7 did & accordingly.
By the last Jan. 2017 & Suddenly the radio stopped working but it had power with no voice or response manual or touch screen !
Tried to have a reservation on Service centre ( Al- Opour ) it was after 11 days.
On my appointment The responsible Eng. after a quick check told me ( Sorry your radio must Change, not to be fixed ).
Asked him what about warranty? He answered that am passed over 100000 KM, my current is ( 103000 KM ) so am out of.
When am asked for buy one he answered ( 20000 ) EGP.
Also, He feed me thats they several cases are similar!

PLZ, I think thats really made me disappointed !

Right now am not using my Duster cause of that issue.
Your feedback will be appreciated,

 

Please refer to the attached mail to get a brief about the whole issue that we are facing. We purchased the Duster keeping in mind the superior performance and service that is provided by Renault (a French-European brand). But I am extremely sorry to say that your dealing of my issue puts Renault and your organization in very bad light.

 

The brief reply by Renault Customer service team makes it amply clear that there is no intent from your end to try and realize that the whole issue happened due to a technical glitch in the car. There was never a warning light as has been emphasized by me time and again. A vehicle in the price variant of duster needs to show the warning light to show that there is some issue with the engine on other Parts. Also as stated by me, it was clearly told to the Service Centre representative to service the car when it had gone for accidental repairs. Then why has it not been done? What is the use of getting Systematic SMS when my request for servicing was not honored? I would also point out that the service center has given a response that the second service wasn't carried out on time & this resulted in the engine failure. Your garage was closed for three months due to an issue with the port trust where in the service center shifted from the Port Trust Area due to some eviction issues and we were repeatedly told that the issue will get solved in 2 months and it took close to 3 months to get sorted out. How can we be blamed for the break down when;

(a)        The delay in the second service was caused on the service center's part where in they closed down for three months as has been explained.      

(b)        When the Car had gone for repairs, why was it not Serviced? We had explicitly asked for it(All your calls are recorded, kindly check the proof).

 

(b)        Major Issue: Why was there no warning light? Cheaper variants and vehicles have it.

 

(c)        If your service center is evicted by the Port Trust, then how is it my fault that my vehicle did not get serviced?

 

Please provide a reply soon. My car was sent to your garage on 10 Feb 2017 and till date almost 42 days have passed, you have not returned the repaired vehicle. You must realise that keeping the car in your garage for such a long period should incur penalties on the garage people for not carrying our repairs in time as it can cost approx. Rs. 200, 000/- for hiring a car to carry out routine duties by the Car owner.

 

Your demand for 50% advance is also totally outrageous as we have never paid you in advance before this incident. We have been owning cars for past many years and have never encountered garages which take advance money for work. We are a repeat customer and not a new customer. In Europe, this faulty car would have been replaced without questions, since you & the Renault team already know that it is the service center's fault. I would request you to not defraud me.

My story is as follows:
I am a proud owner of a 2014 renault clio. Its fully kitted with all the bells and whistles. I love the car but i do not love the negligent dealership which i bought my car from.
In 2015 i received a letter from renault notifying me that my car has a latent defect. It relates to the fender and the breaks. I went in to query this as i could feel the defect and hear the squeaking. I was told that the defect was rectified when my car went in for service. I took their word for this.
At around 160000kms my vehicles breaks were toasted and i had to pay a good sum of money to replace them at the dealership. I was concern that they were dishonest regarding the defect since breaks don't usually need changing at 16000kms. I queried regarding the defect and they assured me that it was all ok.

Today at 25000kms as i was driving front left tyre burst. This caused my 17inch mags to warp. I also avoided an accident but my front left door was scraped. On inspection, the tyre burst from the inside. The front left fender is shredding the tyre badly. I also need new breaks again as they are completely worn away.
I believe its not fair to be treated the way i'm being treated at the dealership. My life and my families lives were all at risk due to the negligence and lies of the dealership. There's something wrong with my vehicle and it needs to be attended to urgently.

I beg you to assist me with this issue. I have no choice but to trade the car in and seek legal advice to resolve this matter if its not resolved.

i am not threatening you guys, put yourselves in my shoes and imagine what options you have.

My kindest regards to you all

Hi there, I bought by Captur as a Demo model and since then the service I've received from Imperial Cars (Renault South Africa) have been atrocious.

First I bought the car with 1900 km when I collected the car it had 3200 km on the clock. Then I had to find out the wipers were done and the back Tyre already had 2 punctures fixed. Therefore borderline unsafe to drive with.

Then I took the car in for a service today to be treated like dirt by the staff of Imperial Paarden-Island. They took 45 mins to book me in and although I asked for a shuttle service when I phoned to book the car in, they said I had to wait for 45 min on top of the time spent there already.

I was not the only unhappy customer.

I regret ever buying a Renault and will try and sell it as soon as possible.

I bought a Renault kwid last year December(31-12-2016) and on the 30-01-2017 I was involved in an accident, however my car was collected from me beginning of February and even today it is still not fixed.Every time I speak to the repairer im told that the parts are in back order always.I mean really how long does it take to get parts for a brand new car"2016" model, honestly the service im getting from Renault is just pathetic and annoying.

When driving on a road that goes uphill my new Renault kwid ROLLS back no matter what gear I go up with and it was so bad that yesterday the car did not go up at all on.a road to Campsbay I also noticed on the N2 no matter how I step on the accelerator the speed remains at 60 or less in till I'm up on a straight road. This is strange that.a.brand new car has this problem I get that the vehicle is a 1l but surely I should be able.to drive uphill. Please assist

Dear Sir / Madam. Date: 16/03/2017
After complements. I want to inform you that:
1. I booked my car 95938H VIN: VFILZL5T5BC240085, for service on date 13/02/2017, 9.00 AM
2. I handed over the car to the showroom, workshop for service on 12/02/2017. with a complain noted as 10, 000kM service & coil lamp in cluster meter is showing sometimes.
3. The service adviser advised me the car needs injector, throttle and body cleaning which will cost me OMR75.
4. I handed over the car on 12/02/2017, 16:15 PM to Mr. Shivraj, the service adviser; the car in good working condition, which I drove from Shinas College of Technology to Sohar with good acceleration and peak up and with absolute no problem with the gears. (it is rightly mentioned in the service notification handed over to me and attached here with for your kind references)
5. I got a call from the work shop the cost of repair because of some additional problems would range OMR 369 which includes some robber parts are to be changed.
6. I asked them to repair the item only for my complaints and nothing else because the mounting was not noisy so it was not required to be changed urgently. The quotation is attached herewith for your kind references; note that, they did not mention any thing regarding the CVT gear box.
7. They took a test drive and handed over me the car after receiving the money OMR70, 13/02/2017 at 17:35 PM
8. While driving back to home, I found the coil and spanner lamp again in the cluster meter, which was my original complain in addition to this there was lack of power while driving. I could not maneuver the car to home and returned to the showroom workshop immediately.
9. The service adviser sent the car again for the test drive with the driver driving with me. The driver also detected the same problem.
10. I handed over the car to the showroom again on 13/02/2017 at 18:35PM.
11. Since then my car is in the show room and yesterday (15/03/2017) they have informed me that, the CVT is not working. The amount coated is OMR2110 after 65% discount on parts and 50% discount on labor (I have asked for a quotation and a technical report which I have not received till date.)
12. Finally out of disgust, I brought back the car for that also the workshop charged OMR25.
13. My point is:
i. I have handed over my car in good working condition. How can I accept a car which is not running and pay for it, which is more than the cost of the car?
ii. I fail to understand how there can be a CVT failure suddenly. As an engineer, I know that, this can happen only when there is negligence in the service of the CVT or it has been done intentionally. All the services and additional repairs have been done from the day one of the purchase of the car at the same show room workshop (SUHAIL BAHWAN AUTOMOBILE LLC, SOHAR BRANCH).
iii. I have asked for a technical report on the failure of the gearbox and a quotation for the replacement of the item. I am informed that, the legal Department is preparing the report. If lawyers can write the technical failure report, there is no need of managers with engineering qualification and technician is not necessary at all for any problem.
Finally my car is parked in the parking of my apartment, demonstrating the skills of the NISSAN work shop of SOHAR, OMAN & how the passion of life Renault is …….. 

Dear Sir,
I have received my Duster 2016 wirh chassis No.: 545127 Two weeks ago in Iran. I am a veterinary doctor and a scientific board member of Uni-Tehran, graduated from Germany.

I decided to choose my car from Renault company this time (instead of a German brand) in order to feel more comfortable with my family in trips... But unfortuately there are a few options lacking in my car, and nobody feels responsible here in Iran. They received the whole price, but there are some basic necessary options like "Cruise control", " monitor sensor", and a few more are unavailable. There is a telephon number for these cases, but nobody answers... ( This is the number: [protected])
Unfortunately, I should honesly say that I am so regretful for choosing Renault this time as my family car.

My email for furthur datails if you feel responsible in this regard: "[protected]@ut.ac.ir"
Cell phone: 0098-[protected]

Regards,
M. Kazem koohi ( DVM)(Phd)

My Megane is bought in Zagreb, Croatia, 3 years ago, chassis no. VF1KZ1GD249928013. Everything was OK first 18 months. In September 2015, driving on highway from Zagreb to Sisak, suddenly red alert sign poped-up on the dashboard: STOP-Engine Failure Hazard. I stopped the engine, called Renault Assistance, being towed to Sisak, got spare car and continue my journey. Everything was smooth and free of charge (except loosing few hours) as the car was still under warranty.
My Megane was repaired in 5 days, I went back to Sisak and got back my car. They told me that there were problems with FAP/DPF filter and that it should be OK in the future.
After that, within next 4-5 months, the same alert sign and tone was activated and the same problem happened! Each time I got excellent service, the car was repaired properly, but, as my car's warranty period was about to expire, and after the same defect appeared sixth time, I refused to take the car from the service before Renault Croatia will guarantee that such defect will not appear in the future (at least one year). Renault Croatia was not able to give such warranty, so they prolonged car warranty for another 3 years.
After that, and it was in January 2016, the same defect with the same STOP alert happened 11 or 12 times! Each time I was forced to stop the car, wait for the tow, loosing precious hours of my working day, loosing money and loosing confidence in that car.
I have been informing Renault Croatia directly and indirectly about each defect, beg them to give me at least another (not neccessarly new) car, but they ignored me.
They left me driving such car, under STOP alert for almost a month (from Dec 23 2016 till Jan 12 2017) and than took it to the service. Renault Croatia even engaged a specialist to check the car after it was repaired, that person even drove the car for a 1000 km and concluded that the car is properly fixed! Which I have never argued about! Renault Croatia even sent me a letter where they are stating that I can not get another/new car as the defect/fault with DPF filter is happening due to "way of exploitation of the car", in other words, I do not know how to drive that car! But, after that, the same fault happened on Feb 20. The car was only 1 day at service and, while waiting it to be repaired, I saw a poster at the dealer's lobby saying that "Renault is a brand totally devoted to people!"-what an irony! You have it enclosed, but it's in Croatian ) and it happened today again!
In the meantime I was on National TV with my problem, thinking that sharing my problem with wide audience will make Renault Croatia react, but nothing happened. I will try to enclose video of that TV show.
I am really desperate, I don't know what to do any more. I am even afraid that, if I would sell that car, I would have problems with the new owner because of that failure.
This complaint/scream for help goes to Renault France, I was driving Laguna for years before and my wife has Clio 12 years old, we would really want to stay with Renault. Please help!
Ante Krznarić
Xagent Ltd.
GSM: [protected]

Good Day Sir/Madam
I am a Renault owner and am sorry to say that the experience has now turned into a nightmare.
I have had my Renault for many years now and had to replace the battery. Doing so has led to the original Renault radio now requesting a code. As I do not have the owners manual anymore, I gave Renault Dealer is 2 major towns near Cape Town South – Africa a call to obtain the code. 1st of all they both referred me to a non Renault dealer who could not assist me. 2nd of all I was told that I need to pay a fee of R150.00 South African Rands to also book the car in and they will then give me the code.
Honestly my Renault is a pure joy to drive but not anymore as I need to drive without any radio. I would like to know what the experience is like for other fellow Renault owners all over the world. And is starting my enquiry as to Renault after care experience by asking you, followed by facebook and then also local newspapers.
Please advise if this is normal Renault culture.
Kind Regards
Calvin Claassen
Calvin.[protected]@gmail.co.za

On the 4 February 2016, I took my vehicle for a 10 000km service at Renault Gateway Umhlanga. The vehicle was handed in at a mileage of 10206km.
After the service, I collected the vehicle and immediately noticed that the mileage was 15 000km. An increase of 5000km which was unnoticed by the technician. An increase in mileage...This is extremely shocking and disturbing.
It was brought to the attention of the technician Ralph. He looked at the vehicle again and his reply was "Never in the history of Renault did we experience this"
He advised that he will get head office to look into this. My wife had taken a picture of the mileage when the vehicle was handed in...this corresponds to their job card.
I hand plans to buy my wife another vehicle. I wanted to trade in the Clio and upgrade to a Captur but this is such an inconvenience as the mileage increased by 5000km during service ...a huge loss to me
I'm wondering whether the vehicle I purchased was really brand new or the clock has been tampered with and reset to zero at the time of purchase.
I can clearly remember that I wanted a red Clio and was forced to take this mercury silver Clio at the last second for a Valentine's day gift last year 2016. Maybe it was not brand new because on the day of purchase even the aircon wasn't working. We were advised to book the car in the service department. I also experienced problems and delays with the part ordered...Recalling that the service from date of purchase was POOR.
My wife emails Nadia w.r.t. booking the service/faults ... A few days later she calls Nadia because there is no reply. Nadia says" Mrs Lazarus I just looked had your email now"
She was advised by Nadia to book for a service only on a Saturday and book mon-fri day for faults. This is really an inconvenience. My wife uses the vehicle mon-fri and it's only available on a Saturday to sort service/faults.
Tanya Hardy, customer relations has claimed ownership to this complaint on 9 February via email and to date there is no concrete reply from her. I called for the manager Komlin...he's not at work or not available and was told that the technician Ralph cannot receives calls... So I assume that there no-one to resolve thi
issue.

This is my car and I have the right to know why the mileage has increased by 5000km. In monetary value... This is a huge loss, an inconvenience and unacceptable and in my opinion a very negative recommendation for Renault.

I have a manufacturing defect in my car logan for the second time and service provider admit it.. Corrosion under the paint they want to charge me 90 thousand egyptain pound to change.. Anyway I will sell my car buy any brand except renault but at least talk to them coz I lived 8 months in france and I had renault clio and the service after sale was very good not like the way in egypt this is not acceptable and it doesn't may any sense u r losing customers... My phone num +[protected]... I wish u give attention to this and remember this is my second car with the same manufacturing defect

please see below emails:

Dear Sir,

I follow up with you from 20 Nov 2016 without response and this not way dealing your customers, this enough if you saying you can’t do anything for I can see what I will do but the bad way to ignore your customers.
I did not expect this from a big company like Renault.

Thank a lot for your great support..
Emad Rashwan
Tel: [protected]

From: Emad Rashwan
Sent: Monday, December 26, 2016 8:20 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Please follow up 

Thanks a lot

From: Emad Rashwan
Sent: Wednesday, December 21, 2016 9:42 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Please follow up !

Thanks a lot

From: Emad Rashwan
Sent: Sunday, December 18, 2016 8:56 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Kindly can you let me know what the status, I sent you before one month ago and you don’t come back to me,
Please I wait your response ASAP.

Thanks a lot

The information in this Internet E-mail is company confidential. It is intended solely for the addressee(s). Access to this Internet E-mail by anyone else is unauthorized. If you are not the intended recipient, any
From: Emad Rashwan
Sent: Sunday, December 11, 2016 9:19 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Sir,

Kindly you have any update?

Thanks a lot

From: Emad Rashwan
Sent: Tuesday, December 06, 2016 8:05 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Sir,

Kindly you have any update

Thanks a lot

From: Renault Middle East Contact [mailto:contact.[protected]@renault.com]
Sent: Monday, November 28, 2016 3:24 PM
To: Emad Rashwan
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Emad

Thanks for contacting us

This is to confirm that we received your email, and we are currently investigating the case with our Local Dealer

We will update you as soon as possible

Regards

RENAULT MIDDLE EAST
P.O Box: 61111, Jebel Ali Free Zone
Dubai, United Arab Emirates
www.renault-me.com

From: Emad Rashwan [mailto:[protected]@rgtsgroup.com]
Sent: Monday, November 28, 2016 10:10 AM
To: Renault Middle East Contact
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Sir,

Please follow up.

Thanks

From: Emad Rashwan
Sent: Sunday, November 20, 2016 2:39 PM
To: 'contact.[protected]@renault.com'
Subject: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Kindly this is to inform you that I was bought my Renault car in Dec 2012 and in Oct or Nov 2013 and I did regular maintenance for 20, 000 KM and I changed the brake as per center advice and in Dec 2013 I was driving on speed between 40 to 50 KM/H and something unexpected happens in road and I press brake and the car not stopped and I stepped up the pavement and shocked the down side from the front and going to agency maintenance center to see what the problem and the engineer inform me that no problem in the brake and I need to change the tires because these are strong and no one inform previously that is needed to change and I ask him to remove all damage parts because this related to problem in brake but they refused to change anything and I was did regular maintenance for 80, 000 KM last week and after I received the car I found every day some water under the car and I check yesterday I don’t found any water in radiator tank and I went to agency maintenance center and he ask me to pay SR 7, 184.80 as attached quotation to fix the problem but this problem from over 3 years and no any one answer or support me.

Note:
The engineer test my car and saw the problem

Please I need your assistance to fix this issue.

Thanks a lot

Dear renault
Greetings my name is Mina Ibrahim I owe a Renault logan 2016 .on the 19th oh November I had an accident so I sent my car for Renault amerya branch for maintenance.they said that it will need to change the bumber and the shock absorber. It took them till the 25th of December to fix it as they didn't have a shock absorber and I had to wait all this long for them to bring it. And after they finished my car. I went and took my car but my bumber were not available (the bumber that was in the car when I brought it to them ) and when i asked them where is it they replied that they don't know and that it must have been thrown away as junk and they told to go and complain they won't get it for me 8n a way that shows that they don't care or fear the consequences of losing my property.On Tuesday the 17th of January I called Renault egypt and complained and I was told to wait for an answer tosay and till now no one called.
My car logan 2016
Liscence number 200446
Telephone number +[protected]
Waiting to hear from you
Best regards
Mina Ibrahim