Renault
Reviews and Complaints

I have a problems with my car Renault duster 2016 I did 29647 km and I have oil filteration get down from my motor without any reason moreover I did all the service in your officially service center which is Egyptian international motors, I went today at 10 o'clock morning to check but they told me it's not an emergency case and I should leave the till Sunday moreover I had a problem with my steering power system from the beginning of my using this car from zero km and they don't want to change it till now..so I need to know if anybody will help me or shall I do a case in the Egyptian courts about all this and your agent should help the customers not let the customers face the problem.i am looking for the customers satisfaction which I was expecting when I decide to purchase Renault

Remark:
Model :Renault duster
Year:2016
Motor:725
Chassis :[protected]

Thanks and willing for any help cause I got bored from the way that your agent treat your customers

Name:salah hafez
Tel:+[protected]
Email:m.[protected]@newalfamisr-eg.com

I am Rajesh Jagasia, based in Dubai, UAE. I bought Renault in 2014 being VIN no. VFIVYRCY2fc506696, registration plate no. O32450, Dubai.
I have always serviced the car at your service centre. It was brought to my notice that the front brake pads was changed twice at 50000kms and 70000kms which should not had happened. It is sheer negligence as the REAR brake pads were to be changed. This time on 24th June at the sheikh zayed service centre when I went to service i was told to change the rear brake pads of the car at which I was told to change the REAR brake pads and I was totally surprised at the DOUBLE charge on brake pads. YOURSELVES being a French company, I bought this car as it is FRENCH company. Before this I drove PEUGEOT.
ALSO another surprising happening was when I went to value the car at your sheikh zayed office to sell this car of mine - O32450 2015 model, the car was DEPRECIATED 80% in 2/3yrs time. When I bought the car I was told of the buy back scheme by the company. BUT to my surprise your guys depreciated 80% to offer me Dhs20000 for the car.
I await your reply to my email : rj.lc.[protected]@gmail.com to know whether really your company is genuine in sorting out both this matters
Regards/Rajesh
MOB : [protected]

suddenly the heat light lighted up so i went directly to the maintenance services in Rehab city - Cairo, Egypt
and they said that the radiateur has a hole! when i asked how come i havent experience any kind of accident as showed the car is brand new
they insist to make me pay to change it and tell me un-logic stories and when i asked to see the hole it was from down which make them remove a cover of the car and even the cover was not even scratched so please tell me what to do it is obvious that i was not responsible for this hole as they said it maybe caused by another thing that they did not know about or the radiateur was already deffected.

please help me as a consumer that cant find the right answer about her car

On Friday, june 30, 2017 my husband and I were in the car driving when I smelled something burning in the car. It was coming from the air conditioning vent (right side ). We pulled to the right and stopped the car. However, because it was an electrical fire the car had flames coming from the air vents. We escaped the car but the flames overtook the front of the car within minutes, and the car was completely burned. We tried to use the fire extinguisher but the flames were too high. 20 others or more stopped to help but the flames were overtaking the car. Finally, a water truck that was passing by, emptied its tank of water onto our car and doused the flames. Our car has only been serviced at your dealership in Jeddah, Saudi Arabia. It was just serviced and checked in May. The fire department has stated that this was an electrical fire caused by faulty wiring. I therefore am lead to believe this fire was due to an error by your service maintenance staff. Attached are photos. We thank God we were not phyically hurt but this mistake should never happen again and you should ensure that your maintenance staff are qualified to service cars correctly. We are applying for a replacement vehicle and are filing a claim with your company.

My name is mohamed atef phone number [protected] from i own 2016 renault logan 2016 which have a manufacture problem in the fuel pump i go to your maintance in egypt they fixed and i have the same problem after six month and they told me that this problem is fixed but the same problem after six month and the car completly stop i need the company to take an action with the branch in egypt as they are laying and know u have a very bad reputation in egypt as your cars have many problem which never get fixed

I am forced to make this complaint to you and am really disappointed with the pathetic state of affairs with regard to the after sales service by your authorized station
My Fluence car bearing registration No DL 8CX 4526 registered at Delhi was sent to your Service Station M/s Divine Autotech (P) Ltd on June 13, 2017 for regular servicing and the replacement of the Handle with sensor on the left side front door.

The surveyor from the insurance company visited them on June 14, 2016 and was informed that the replacement of the handle would require the whole left door to be replaced to which he agreed and the estimate was collected from them by us on June 15, 2017.

After waiting for 10 days, on June 25, 2017, I am being informed that the handle is out of stock and would require more time to be replaced.

I fail to understand that on the first point, why did you agree to replace it when the spare was out of stock. Further, you went ahead and got the car surveyed making the surveyor agreeing to allow the door to be changed when the actual spare required was not with you. What took you more than 10 days to figure out that the spare is not in stock and that too when we objected to this extraordinary delay in handing back the car.
The store manager did not have the basic courtesy and the ethics of the service to inform the customer if the spares are not with you and how many days would it take to get the spare replaced.

Such irresponsible and callous attitude was not expected from the company of your repute and stature

I have been facing hardships in the absence of the vehicle and the your staff is showing this careless attitude.

May I request you to intervene and get it sorted out failing which I will have no option but to move the appropriate court of law for relief

Ripan Wadhwa
For Adarsh Distributors
Delhi, India

Dear all,
Kindly find the below complaint
I have Renault Kadjar 2017 since April 2017
This car only made 1400 kilometers
I have a message " check injection " and car have a problem and can't respond to benzene accelerator and stop suddenly at my road
I went to two of Renault maintenance center 2 times and unfortunately they have no justification or rational for this message and this problem and tell me that " we don't know " for your kind actions

case ID 1-[protected]
Registration: hr26 bz 5031

I write this to you as I am not getting any support whatsoever regarding my duster in Gurgaon, India. They replaced my horn that lasted a month before it started giving problems again. They made me pay through my nose again for this and replace it again. And now, it's giving problems for the nth time. I took my car to the service center of Atul kataria chowk, Gurgaon India but of no help. They said they will call me and get it fixed next time. I've been calling every week, but to no avail. Not getting any support.

I'm not.sure how a company like Renault could tolerate such service levels where a customer has no where to go.

I.hope this forum will get me.some kind of support.

Looking forward to your support.

Puneet
+91 [protected]

Dear service head,
I am writing this email as a dissatisfied customer of first lot of customer who bought KWID with the registration number MH14FM7706- which has clocked 9000KM. I was forced to send it for free servicing before 10, 000. Though it’s nomenclature is “ 2nd Free Service” – your Chinchwad, Thermax Chowk, Pune- Renault Dealer, Niyathi Auto is asking for
1)Oil change – Acceptable
2) Air-filter – Acceptable
3) Any other part change –Acceptable

But, Mr. Sandeep is absolutely rude and not willing to listen also to a customer to explain the logic of charging for Wheel alignment.
I am willing to pay for any consumable or part. If it is a free service you are supposed to do the wheel adjustment without charging the customer.
I would be constrained to take it up with consumer court if this is not addressed. Please respond immediately.
With Warm Regards,

The above email is sent to your Renault India - Chinchwad, Pune, India. today.
With Warm Regards,
Dr. C.N.Narayana,
Sr. Professor & Director General, KIAMS, Pune. India
+[protected]
email: [protected]@kiams.ac.in or [protected]@gmail.com

Dear sir or madam,
I am writing to complain of awful renault customer service in iran. kindly, I have bought a brand new renault fluence on 2106 sep. from the very early days there was a weird tac-alike sound, coming from steering wheel. having gone to a local official dealer (dastranj azadi) in tabriz, I was asked to refer to them again and again up to 5 times in order to evaluate the defect, each time taking at least 4 hours! to bring to your king attention the staff working there was not trained and experienced to fix fluence, according to their declaration. finally, confirming the defect in steering wheel column, they contacted with main official dealer tehran (negin khodro group) to ask for sending relevant spare part to be changed.
After one month they asked me the take the car there again to record videos and take photos! (actually I did.)
After another one month they asked me to apply again from another local center (nakhjavani) I did the above mentioned process from the beginning again!
Now, after six months, despite frequent refers to local dealers and making repetitious contacts to negin khodro, not only has my car not been fixed yet, but they also have wasted my time and money (have to get leave to bepresent at service center several times), besides their irresponsible and non-polite behavior.
I was wondering if you resolve the mentioned issue end this in-explicit and boring process that I was confronted during six months after buying a brand new car.
Kindly, relevant video and photos are attached.
I am looking forward to getting your input on this issue.

Respectfully,
Shahin adeli
Owner of renault fluence chassis no: vf1lzl263fc287555
Mobile: +[protected]
Email: adeli. [protected]@gmail.com

Dear Renault Team

I would like to bring to your notice that I am extremely exhausted and dissatisfied with the kind of product and service we have got from RENAULT and a few team members so far. This is not the first time we are buying a new car, we have been buying the cars throughout our life, however we haven’t faced such challenges in BRAND NEW CAR ever. Although this is our first Renault in family and we were excited for the brand value and we really looked forward for great brand experience and product reliability. But unfortunately we were proved wrong in trusting on RENAULT.

I think since this is a new car in the market and have obvious defaults. Even when we were at the showroom looking at this car, there was another client who has purchased and was complaining about the problem of gear box etc etc.

As if now we are sending the car to work shop again and again since the day we have bought this. We have recorded proofs of its defaults. Default is as below:

1. Car suddenly slows and stops on the way and its AMT indicator(on dash board) keeps on going to N mode and D mode (N D N D), this slows the car immediately. After this it doesn’t run. Same time we have to switch off the car and restart. This can result in an accident or mis-happening too.
2. On complaining Renault service support team, they came and took a test and even they noticed the same issue. On this they changed the know of AMT gear. And assured this will not happen again.
3. However it happened again, so the problem is not with the knob, problem is in its mechanism.
4. While you drive car with open glass windows, there is a sound like if some gas leakage.
5. Car drives to left side, possibly its alignments are not correct.

When we purchased this car, its meter reading showed that it has already driven about 170-180 kms. We did ask the manager there that why has this done so many Kms, they didn’t had any answer. However now I understand may be it was sold to someone and they returned due to the gear system problem.

I have taken this car with lot of happiness, however its really sad that we have been cheated and given a product with faults in it.

I do not wish to keep this defaulted car with me anymore, why should I suffer even after buying a brand new car. Hope you understand and empathize with my situation.

Either your replace the car or refund. I could or will have taken this matter ahead legally. I would need an immediate solution to this issue.

Regards
Advocate Sapna Seth
Punjab & Haryana High Court
[protected]@yahoo.co.in
Mobile: [protected]

Dear Renault,

Greetings!

I have recently purchased my used 2008 model Renault Megane 1.6A (no modifaction was made to the car) under my fleet for a month and was very impressed with the car's safety and performance (speed, road handling and stability). This car passed LTA/VICOM inspection on 23rd May 2017.

I am also very impressed with it's sound system as an audiophile.

Somehow the car gave some problem like front passenger's window faulty even after a few repair the problem came back again. Air condition condenser faulty (I do understand the wear and tear) as I got it replaced.

The gearbox slightly faulty at times, jerk upon moving off or sometimes when reverse gear is being engaged.

The undercarriage becomes pipping hot once the vehicle is on high speed cruising especially on the North-south high way in Malaysia.

My complain against the car maker is that, having to cool the car overnight from 7pm (24th May 2017), mileage at about 152000 thousands, on the 25th of May 2017, leaving home at about 1015 hrs heading towards Changi Airport T2, from Sengkang, I suddenly lost control of the brakes and accelerator while travelling at 60 kmph. I was at the Airport Boulevard entrance of T3. Passing cars were shouting and alerting me by honking that there is something wrong with my car.

To my horror, I look into my right wing mirror and saw heavy black smoke and fire coming from the bottom rear of my car. At 1051 hrs, I panic and pull the hand brake and pull to the right (1st lane). Open my car door and left the car hurriedly and called 995 for SCDF. I saw the entire car burned up from back to front and I was fortunate to escape in time. at 1055 hrs, SCDF and the Police came to assist in putting out the fire.

I want to inform Wearnes (Renault Singapore) of this case and was traumatized from the situation. I have lost confidence in Renault Cars and it's really a shame that the mechanism is so poor.

The entire story line is also reported on The Straits Time Online and Stomp.

I hope that your Quality Control department will work on all the new cars being launch and also after market service,

This incident or rather freak accident has caused a huge embarrassment to Renault Cars. I am thankful that my family wasn't with me at the time of the fire incident especially my 2.5 year old son.

I am not sure how would Renault compensate me for this unfortunate incident. I really can't imagine the poor quality of the car and also cannot imagine myself and or loved ones being burnt in the car. I would hold Renault responsible for this case of poor durability and exceptionally poor quality.

Attached are some photos for your reference and case study! (These are the photos that the media do not have, and if they do Renault will be in a very difficult position and I am sure the sales of the new cars will be greatly affected.)

Do feel free to respond as my line of communication is open and expect and answer from Renault Singapore.

Thank You!

Mr. Aloysius Tan
+65 [protected]

Dear Renault South Africa

Firstly I would like to share with you my excitement in 2015 when I was to buy my very first car. Words cannot express my joy at the time and I couldn't think of a better car than the lovely Clio. I have since enjoyed every ride and have actually recommended it to a few people.

I must say I do not normally do this but this time I feel compelled to do so because of the unpleasant experience with Renault. So here it goes; on Sunday the 21st of May 2017 after the church service the car couldn’t start, I rushed home to get the spare key but the car gave the same error message "key-card not recognized". I then called the customer care center who promptly assisted me with the towing of the car (thank you for the prompt assistance). On Monday the 22nd of May I was pleased to get the confirmation from Renault Alberton that they have received my car and they are attending to my problem. I arranged for a temporary lift club to allow Renault sufficient time to attend to my problem, 4 days later they only diagnosed the problem and informed me that it was the keys and they would have to be ordered from France. I then inquired about an interim plan/ a courtesy car plan as I was told that this might take up to 10 days (excluding the Friday of the 26th and weekends ), the after sales assistant then advised that I contact Renault SA directly. I contacted Renault SA soon after that call and I explained my situation to the lady at the customer care center and she promised to call the dealership to get more information then get back to me and she never did! Friday 26th of May, (5 days into not having a car) I called the customer care center but I unfortunately couldn't go through as the lines were down for maintenance( as per note on website), I however sent an email to the email address that was provided but needless to say, I didn't get any response. Monday, 29 May (8 days into not having a car), I called the customer care center (again )using an alternative number (which by the way is not readily available on their website) and the guy promised to (also) call the dealership and get back to me, of which as I type the email hasn't called back.
To quickly highlight my main problems in this long email is that:
1. It took Renault 4 days to diagnose what the problem was with their own car.
2. I've had to call the company more than an average stalker as their communication skills are bad and they don't call back their valued customers as they promise.
3. I have been without a car for just over a week and by the look of things it seems the 10 days they were talking about will also come to pass and that making it 3 weeks without a car.
4. With the above mentioned, it is important to note that the financial institution financing my car will (not) pro-rate my car installments according to the days/ weeks that I didn't have my car. This then simply means I am contractually obliged to pay for a car that I am not able to drive at the moment.
5. The inconvenience and the financial implications that this situation has caused me are quite severe.

Can I request with the little Customer Service knowledge that I have that I be treated as a valued customer as promised by Renault. Can an alternative plan be made for me while I wait for your product to be fixed and delivered back to me. Can I request that prompt communication is exercised by the relevant people who need to assist me.

Your urgent response will be highly appreciated

Regards
AM Hlatshwayo
[protected]/[protected]

Dear Sir / Madam
Hello, I have booked Duster 4WD 2017 on 4.april .2017 by contract No. 22905 dated 4.april.2017 with your car dealer in Iran (NEGIN KHODRO ) please be informed that After 50 days I didn't get an single call from Renault agent (Negin Khodro ) about the booking status or car delivery .I have also contact with Renault Pars too but there is no result till now !
In my point of view, RENAULT PARS & NEGIN KHODRO BOTH COMPANIES, SEAT TOGETHER AND LAUGHING AT THE PEOPLE'S PROBLEMS.
BECAUSE BOTH THEM HAVE MANY COMMON INTERESTS WITH EACH OTHER.
AND IN THE MEANTIME WILL BE ONLY THOSE THAT ARE NOT IMPORTANT .THAT IS CUSTOMERS.
IT WAS VERY INTERESTING FOR ME. DESPITE SENDING THREE EMAILS TO RENAULT PARS, I DID NOT GET ANY FORMAL ANSWER.
AND THIS IS EXACTLY THE COMMON INTEREST OF THE BOTH COMPANIES TOGETHER. AND RESULTED IN THE NEGLECT OF ANY DEMANDS OF CUSTOMERS IN IRAN.
Finally, I think Negin Khodro /Renault is the worst of any dealer in Iran, specially them CRM management system, because no one check it what they normally do whenever such customer like me contact with them .
I think them customer support system are the most nonsense.
I will remain.
Best Regards
F.Khodabakhsh
Tehran-Iran
Cell phone +[protected]

I have driven a VW - Polo Vivo for 18 months and have never had to change brake pads once. I traded it in for a Renault Captur in April 2016, the car has gone for service twice and I've had to change brake pads on both occasions. Renault Bryanston technicians say that I need to learn to drive carefully as the brake pads are finished by being in traffic too often, and they will not be replacing my brake pads till another 20 000KMs are complete. Renault is expensive for nothing, less expensive cars like Polo Vivo have better quality and lasting parts. After so many complaints nationwide about thier poor quality brake pads they still fail to fix the problem and worse, they make it look like it is my fault that their brake pads do not last long.

Hi There,

I was totally frustrated with you service, Please go through the below mail for the reason.

My name is Sekhar and I purchased a Pulse vehicle on Dec-2015 with Registration Number TS-07-EV-2839 and Engine No:K9KA422E032485. After 1 year 3 Months of Purchase I got a problem with the Engine and the problem is All main parts of the engine was completely damaged (Just for 15 Months Engine Major Parts are damaged which is a worst thing).

When I asked for the reason "SRI SRI SRI RENAULT Hyderabd-India" said that the previous Service center people Didn't check the car properly when there was a issue with Engine Oil Sump.

Almost 8 Months before there is problem with engine oil sump I gave my car in "Renault Hitech City -Hyderabad" For replacing the sump. They took 40 Days to change it and delivered the car and said that every thing is fine now. After that I drove my car for 5000KM ( in 6 Months) I got Engine Damage Problem. SRI SRI SRI Renault is saying that Renault Hitech City people Not checked my car properly at the time of Oil Sump Change that's way I got the issue now.

It is been 75 days that My car is with SRI SRI SRI renault and from lat 3 weeks they are saying that they will delivered the car tomorrow when ever I called them. I heard same response for 5 to 6 Time in Last 3 weeks but no luck. Still my car is with them.

One Service Center don't know hot to check a problem and one service center don't know how to fix a problem. How you want me to trust you once again. How long you people will take time to Repair a car. With overall service experince with renault I deside to sell my car immediatly once it comes out from the service center and in my life I am not going for Renault once again.

Thanks,
Sekhar P

Respected Sir/Madam

I am writing this to share with you a very terrible experience I had from TVS Renault Service Centre, Neeramankara, Trivandrum, Kerala, India.

I own a Renault Duster RXZ 110PS from March 2014 on wards, from then on it has been a part of my life. Unfortunately I met with an accident in last week of january 2017 and as as a result I had to take my car to the above said servuce centre in last week of January 2017. The staff from the Servicve Centre informed me that I will get back my car after completion of all works on March 10, 2017. When I enquired in the service centre on March 10th, they told me that I will have to wait for an additional period of 15 days to get the work done because of the difficulty in getting parts of the vehicle. So they asked me to come on April 10, 2017 to take my vehicle. When i reached the Service Centre on April 10 they again asked me to wait for 15 more days and pleaded me that it will be the last excuse. I had no other way but to trust the staff. 

Accordingly i reached the Service Centre on April 25th, but on that day to my surprise they again came with an excuse alleging difficulty in getting parts of the vehicle. Then they informed me that they will need some more tIme so they will provide me with some other vehicle for that time being. They asked me to wait till 3:00 pm at their office and that the vehicle will reach there by that time. I waited patiently at their office. But nothing was done. So at 4:00pm I enquired to the staff about the same. They replied me that the vehicle is stuck in traffic and will reach here in about 10 minutes. Agian I trusted them and stood waiting for the vehicle in their premises. But the vehicle never came. Then at 5;30 pm I asked the staff about the same and they asked me to wait fro some more time.

I waited there till 6;30 and then enquired the same to Mr. Jitesh (Body Shop Manager), then he gave me a very casual reply that they couldn't start the vehicle and so they can't give me any vehicle. Then when I asked him why they lied to me for all these hours and made me wait in their premise for so long, he raised his voice and shouted at me in an abusive language.

Then again the staff asked me to give them a few more days and promised me to get my works done by May 10th, 2017. I had no other choice so agreed for the same. And then they again asked me for a few more days and promised me to get it done by 20th of May. But on 20th of May they again asked me to gaive them some more time due to some technical problems.

Thus I have been waiting for my vehicle for more than four months now. And your staff made me to wander for this cause for all these months. I had even visited the Service Center More than ten times. The treatment that your staff gives to customers is really hopeless. Kindly take notice of the same and initiate disciplinary proceedings against the defaulting staff. Because your vehicle Brand is a much popu;lar one across our country but this type of behavior from your staff will surely bring your popularity down. Additionally it has been four months since my vehicle was being  moved to the Serviec Centre, due to this I had to make alternate arrangements that that inquired me additional financial losses. Please take notice of the same and grant me adequate compensation.

Finally I regret to inform you that this mail is my last resort and if I do not get a satisfactory reply, I will be forced to institute a legal proceedings against the same. So please don't force me to do that and get me a reply as soon as possible.

sir

i have purchase renault kwid 1000 AMT on 09 December 2016.
Since beginning the car is making trouble. The car was delivered me without proper check.
on 10 December 2016 to till date this car is serviced by your mechanic but they can not slove the probleem.
Car auto gear box is not work properly
complete wiring was changed on payment by me at your showroom but this is not work properly.
Two time in last 3 months car shutdown on road and carried by torching one time on my expenses and second time by your staff
Brakes shoes making noise and not worked proper.
In the month of january your staff asked me that this brake problem will be sloved and we replace the brake system but there is no progress in this matter.

I think you delivered me a faulty car and there is no remedy about this.

I request your gooself to replace the car otherwise there is no remedy to go slove this problem by consumer court

Regards

Rajeev Bhardwaj
3 B 15 Talwandi kota
[protected]
car RJ20CE5361

Not happy renault! Not happy renault! Not happy renault!
Renault fails basic customer service
I am the proud owner of a renault scenic 2002 model. On thursday 20th april I went to a renault dealer in hobart (25 barrack st.) to get a duplicate key as both I and my wife drive the car. I was obliged to include central locking as the key by itself cannot lock the car. The cost of the key including the cost of of programming was $283. Today I was advised to bring the car in so that the new key could be programmed.
After a prolonged wait I was advised that the new key was programmed but that the old key could no longer activate the central locking system and hence the car could not be locked with that key, also the radio in the car stopped working. A prolonged argument ensued whereupon our car was disparaged for amongst other things having a loose gear stick (What that had to do with the now non-functioning original key is a mystery). Then I was advised inter alia that the key was damaged prior to today, that the car was old and the the computer system damaged.
The only offer from dealership was to further investigate the problem at our expense.
No responsibility for the now non-functioning was accepted, nor was any compensation offered.
I then went to my wife's office and advised her as to what has transpired. Her opinion was that the dealership was responsible for the now non-functioning original key. She asked me if the dealership had alerted me to the possibility that something may go wrong with the original key, prior to entering into a contract with them to obtain a duplicate key.
The answer was no, there was no hint that what transpired was even hinted at.
In the course of the conversation, which was on speaker phone that my wife had with the renault representative, he failed to take any responsibility for the damage caused and even said that the courts would not deal with such a matter.
The gravamen of our complaint is that despite paying $283 for a duplicate key we only still have one key and the renault dealership wants us to bring our car to determine the fault but the issue of costs is left up in the air.
We will take our car on friday to see if this can be resolved (We are taking all steps to mitigate damages) but if this remains unresolved we reserve our legal rights.
Not happy renault not happy renault not happy renault

In May 2015 I purchased a new Renault Sandero Turbo Exxpression from Renault South Africa.
The advertised audio system for this vehicle was the same as the audio system for the Dynamique Model (see attached brochure).
However the audio system in my vehicle did not have features that are present with the Dynamique model.
After repeated attempts to request Renault to make good on this, without any luck, I eventually escalated to Renault customer service in South Africa (see email below) who also totally ignored me, and to this day I have not received any response.
Please can you assist because I've decided that Renault should not be allowed to sweep this under the carpet.

From: Hallauer, Mike
Sent: 19 June 2015 08:19 AM
To: 'Pieter Badenhorst'; 'Rene G'; 'Walied Kahaar'
Cc: 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi Pieter,

Are you or someone else at Renault planning to get back to me on this or shall I proceed to plan B and escalate?

Thanks,
Mike Hallauer

From: Hallauer, Mike
Sent: 11 June 2015 01:46 PM
To: 'Pieter Badenhorst'; 'Rene G'; 'Walied Kahaar'
Cc: 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi,

I see Pieter Badenhorst is out of office until 15th June.
If I don’t get feedback on this by end of tomorrow I am taking my compliant to www.hellopeter.com and will also hunt down upper Renault management in South Africa.

Regards,
Mike Hallauer

From: Hallauer, Mike
Sent: 11 June 2015 01:38 PM
To: 'Pieter Badenhorst'; 'Rene G'; 'Walied Kahaar'
Cc: 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi,

Can I please have some feedback on this?

Thanks,
Mike

From: Hallauer, Mike
Sent: 09 June 2015 02:22 PM
To: 'Pieter Badenhorst'; 'Rene G'; 'Walied Kahaar'
Cc: 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi Pieter,

Took some pictures of the brochure I was given, using my phone and have attached them as you requested.

Regards,
Mike

From: Hallauer, Mike
Sent: 09 June 2015 01:22 PM
To: 'Pieter Badenhorst'; 'Rene G'; 'Walied Kahaar'
Cc: scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi Pieter,

Sorry, but I have just reached the point of becoming quite an upset customer after the run-around on this.
The brochure I was given by Tokai Renault just before purchasing the car at Paarden Eiland Renault has a print date of March 2014 on it.
This is the brochure we based our purchase decision on and it has this spec sheet in it (below).
Telling me that the spec sheet says nothing about a specific front-rear fade feature on the audio system is not acceptable.
The spec sheet is very clear that both models have the same standard audio system.
If there are any differences in audio features between the two models then attention must be clearly drawn to this on the brochure (e.g. via an asterisk in the Expression column, with a footnote at the bottom or preferably in the table itself saying that the audio system features are different).
This is pretty standard practice in the industry these days, especially when the manufacturer goes to great pains to highlight the differences between models.
It simply says that the audio system is standard and the same for both models.
If there is a difference it should state that there is a difference. Plain and simple.

Regards,
Mike

From: Pieter Badenhorst [mailto:[protected]@renault.co.za]
Sent: 09 June 2015 12:11 PM
To: Hallauer, Mike; 'Rene G'; 'Walied Kahaar'
Cc: scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Good day Mr Hallauer,

Its not about splitting hair, its about giving you answers to your questions.

You were specific in regards with the points pointed out and I wish to answer correctly.

Please can you assist with this.

Regards

Pieter Badenhorst
Customer Support Manager - Renault South Africa
12 Ernest Oppenheimer Drive, Bruma, 2026
P.O Box 472, Isando, 1600
Tel : [protected] - Mobile : - Fax : +[protected]
Web : www.renault.co.za
Please consider the environment before printing this e-mail.

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: Tuesday, June 09, 2015 11:45 AM
To: Pieter Badenhorst; 'Rene G'; 'Walied Kahaar'
Cc: scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Pieter, it is the brochure that Renault gave me when I walked in to look at the Expression model on the floor.
Let’s not split hairs here please.

From: Pieter Badenhorst [mailto:[protected]@renault.co.za]
Sent: 09 June 2015 11:42 AM
To: Hallauer, Mike; 'Rene G'; 'Walied Kahaar'
Cc: scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Good day Mr Hallauer,

Please confirm on the broacher what the print date and cover is that you have, can you also please make a copy of the front.

I just need to contact marketing with that information.

Pieter Badenhorst
Customer Support Manager - Renault South Africa
12 Ernest Oppenheimer Drive, Bruma, 2026
P.O Box 472, Isando, 1600
Tel : [protected] - Mobile : - Fax : +[protected]
Web : www.renault.co.za
Please consider the environment before printing this e-mail.

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: Tuesday, June 09, 2015 9:31 AM
To: Rene G; 'Walied Kahaar'
Cc: [protected]@renault.co.za; scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi Rene,

Your understanding is correct.

SecureFit have just phoned me now to say the audio system in my vehicle does not support a two-way split connection between front and rear speakers in order to support the front-rear fade function.
However, Walied confirmed last week that the Dynamique does support the front-rear fade option.
However the brochures I was given prior to my purchase (snippet below) indicate absolutely no difference between the Expression and Dynamique model when it comes to the 4 speaker audio system, and the audio manual that came with my car clearly shows the front-rear fade function.

Regards,
Mike

From: Rene G [mailto:[protected]@multifranchise.co.za]
Sent: 09 June 2015 09:25 AM
To: Hallauer, Mike; 'Walied Kahaar'
Cc: [protected]@renault.co.za; scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Morning Mike,
I just had a call from the fitment centre regarding the speakers. I was under the impression that you do not have speakers at the back, however the fitment centre confirms that you do have speakers at the back, the problem is that the radio cannot fade back to front only side to side .
Please confirm that I understand the problem correctly.
Thank you
Rene

From: Rene G [mailto:[protected]@multifranchise.co.za]
Sent: 08 June 2015 01:11 PM
To: 'Hallauer, Mike'; 'Walied Kahaar'
Cc: '[protected]@renault.co.za'; 'scott.[protected]@me.com'; '[protected]@gmail.com'
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Mike,
I will arrange for Tuesday, tomorrow 9 June around 11h00 to collect your vehicle, and have it fitted and return to you again.
Please advise if this will be okay, also send me your address to collect the vehicle at.
Regards
Rene

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 08 June 2015 12:41 PM
To: Walied Kahaar
Cc: Rene G; [protected]@renault.co.za; scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi Walied,

Then it will probably have to be next week some time.
I will have to come in with two cars and two drivers because I am not going to sit around waiting for 3-4 hours again.

Personally, I would hope that Renault would offer to come and collect the car and deliver it back to me to save me the inconvenience.
Also, this is Renault’s mistake.

Regards,
Mike

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 08 June 2015 12:29 PM
To: Hallauer, Mike
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi Mike
Unfortunately you will have to bring it in…
Secure fit, our service provider, is not in Tokai side.
Please advise on which day and time?

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,

Renault Paarden Eiland is look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 08 June 2015 12:11 PM
To: Rene G
Cc: [protected]@multifranchise.co.za; 'Thelma Opperman'; za.[protected]@renault.com; scott.[protected]@me.com; [protected]@gmail.com
Subject: RE: Renault Sandero Expression - audio system does not match advertised spec

Hi,

Please advise on how you will resolve this.
Must I bring the car in again, or will you send someone to me to install the 4 speakers correctly?

Thanks,
Mike Hallauer

From: Hallauer, Mike
Sent: 05 June 2015 12:58 PM
To: 'Rene G'
Cc: [protected]@multifranchise.co.za; 'Thelma Opperman'; 'za.[protected]@renault.com'; 'scott.[protected]@me.com'; '[protected]@gmail.com'
Subject: Renault Sandero Expression - audio system does not match advertised spec

Hi Rene,

Please show me a brochure or spec sheet which indicates any difference between Expression and Dynamique models when it comes to the audio system
If there is a difference then it should be clearly stated on the brochure or spec sheet.
Strongly suggest that Renault familiarize itself with your own spec sheets that are advertised to customers, and make sure that the models you sell are in compliance with the spec sheet advertised.

All brochures and spec sheets I have looked at show no difference between the models when it comes to audio, and even explicitly state that the Expression comes with the 4 speaker system below.
I must say as well that most of the brochures I have seen on the new Sandero Expression and Dynamique models also show no difference when it comes to the on-board computer as well.
Misleading advertising is a something that the advertising authority of south Africa www.asasa.org.za frown very heavily on, not to mention I the customer!

http://renaultmelrose.co.za/wp-content/uploads/2015/03/renault-sandero-brochure.pdf

Please also note that I brought the vehicle into your Paarden Eiland branch yesterday and waited for 3 hours while the extra speakers were installed.
When the vehicle came back I immediately noticed that the audio frontrear balance fade function was not working and it became immediately apparent that the speaker fitment guys had taken a shortcut and just connected the rear speakers to the front speakers instead of connecting them to the rear speaker connections on the audio console / radio.

Regards,
Mike

From: Rene G [mailto:[protected]@multifranchise.co.za]
Sent: 05 June 2015 12:36 PM
To: Hallauer, Mike
Subject: FW: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Mike,
Just to confirm that the Expression Sandero only comes with 2 speakers. However we as Renault Paarden Eiland will fit 2 additional speakers for you in the back, because we value you as a customer.
Planning to do this will still be on Monday. Our fitment centres are only open during the week, hence the push to get it done then.
Regards
Rene

From: Rene G [mailto:[protected]@multifranchise.co.za]
Sent: 05 June 2015 12:09 PM
To: 'Hallauer, Mike'
Cc: [protected]@multifranchise.co.za
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Mike,
I copy Walied on your mail, because at a show today, and should respond to you only on Monday, maybe we can get them to go to you during the week. We will plan and liaise with you
Have a good weekend.
Regards
René

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 05 June 2015 11:12 AM
To: Rene G
Cc: [protected]@multifranchise.co.za; 'Thelma Opperman'; scott.[protected]@me.com
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Rene, Walied,

Ok, thanks for that info Rene.
One thing is clear though….the audio system is the same on all models and there is no mention of only 2 speakers for Expression and 4 speakers for Dynamique.
Therefore Renault must make good and ensure that the 4 speaker audio system in my Expression functions properly as advertised, with rear – front fade audio option working as well as per audio manual that came with the car.
Walied, when can I bring the car in yet again to finish the fitment properly of the 4 speakers.
I want to know how long the job will take so that I can plan accordingly.
Would next Saturday (13th) be okay?

Thanks,
Mike

From: Rene G [mailto:[protected]@multifranchise.co.za]
Sent: 05 June 2015 10:59 AM
To: Hallauer, Mike
Cc: [protected]@multifranchise.co.za; 'Thelma Opperman'
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Michael,

The you bought the SANDERO EXPRESSION, attach a copy of the brochure with all the relevant information, equipment and options. Please have a look as the six function on board computer is not available on the model you bought.
The manual covers the full Sandero range, hence the reason I attach a copy of the brochure for your perusal.

Regards
René

From: Thelma Opperman [mailto:[protected]@multifranchise.co.za]
Sent: 05 June 2015 10:34 AM
To: 'Rene Gindra'
Subject: FW: Renault Sandero Expression - Proof of payment (Mike Hallauer)

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 05 June 2015 10:25 AM
To: [protected]@cic-sa.co.za
Cc: [protected]@multifranchise.co.za; Walied Kahaar; [protected]@multifranchise.co.za
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Renault Tokai,

Please can you assist with arranging an appointment with a technician to answer my question below regarding the onboard computer screens for the Renault Sandero Expression that I have just bought from Renault Paaarden Eiland.

The manual advertises 4 screens, but on the Expression we are only seeing 2 screens (clock and mileage screen). We don’t see the consumption, or remaining km for fuel screens.

Regards,
Mike Hallauer (tel: [protected])

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 04 June 2015 03:29 PM
To: Hallauer, Mike
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Mr Hallauer

Go to Tokai branch and explain to them, let them call me if necessary.
It is closer to you, but let a technician look at it, the screens that is..
I will liaise with the guys that fitted the speakers now and give feedback ASAP

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,

Renault Paarden Eiland is look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 04 June 2015 03:16 PM
To: Walied Kahaar
Cc: [protected]@multifranchise.co.za; scott.[protected]@me.com
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi again Walied,

Is there any chance you can find a place here in Tokai that I can take the car for connecting up the back speakers correctly to the radio?

Also, I checked again now and there is definitely only 2 computer screens: the time, and the mileage. There is definitely no fuel consumption screen, so please can you let me know if one of your tech specialists need to look at this. The fuel consumption screen is a very useful screen and if it is missing then it means the onboard computer is missing one of the vital advertised functions.

Thanks,
Mike

From: Hallauer, Mike
Sent: 02 June 2015 09:24 AM
To: 'Walied Kahaar'
Cc: '[protected]@multifranchise.co.za'; 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Walied,

Any more on the plates?
My son also has the following questions:
• The car computer function toggle on the steering control only shows 2 screens. Shouldn’t it also show the consumption and range screen?
• Exhaust warning light stays on after car ignition started …and only goes off after car in motion

Thanks,
Mike

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 01 June 2015 09:12 AM
To: Hallauer, Mike
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Mike

Are you well, and how was the weekend?

I anticipate getting the License back today..
As soon as I have it in my possession I will contact you to bring the vehicle in the following day..
Speakers are done down the road from us, but you could potentially sit and have some coffee while they do it..

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,

Renault Paarden Eiland is look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 01 June 2015 08:59 AM
To: Walied Kahaar
Cc: scott.[protected]@me.com; [protected]@multifranchise.co.za
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Walied,

Please let me know when you would like me to bring the vehicle in for the license plates and the rear speakers.
Also, please give me an idea whether the speakers can be done at your premises, and how long this will take.

Thanks,
Mike

From: Hallauer, Mike
Sent: 30 May 2015 11:05 AM
To: 'Walied Kahaar'
Cc: 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Thanks Walied. I’ll bring it in when you have the license plates ready so we can do both together?

By the way ….looking at that same brochure it doesn’t mention any difference between the Expression and Dynamique when it comes to audio features:

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 30 May 2015 11:01 AM
To: Hallauer, Mike
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi,
In that case, consider it Done…
When will you bring the vehicle in?


Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,

Renault Paarden Eiland is look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 30 May 2015 10:56 AM
To: Walied Kahaar
Cc: [protected]@multifranchise.co.za; scott.[protected]@me.com
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

As per the advertised brochure: http://renaultmelrose.co.za/wp-content/uploads/2015/03/renault-sandero-brochure.pdf

From: Hallauer, Mike
Sent: 30 May 2015 10:43 AM
To: 'Walied Kahaar'
Cc: '[protected]@multifranchise.co.za'; 'scott.[protected]@me.com'
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Walied,

It looks like the rear speakers are not installed?
Looked behind the rear speaker covers with a torch and can’t see any speaker cones?

Regards,
Mike

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 30 May 2015 09:16 AM
To: Hallauer, Mike
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Morning Mike

My sincere apologies for this inconvenience..
It’s most likely only a setting..
Mike please bring the car to me anytime..

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,

Renault Paarden Eiland is look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 30 May 2015 08:47 AM
To: Walied Kahaar
Cc: scott.[protected]@me.com; [protected]@multifranchise.co.za
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Walied,

Only noticed one problem with the car so far:
The speakers in the back don’t work.
(looking at the specs for this car it is definitely a 4 speaker sound system)

Otherwise all good so far.
Please advise whether we need to bring the car in to get the back speakers fixed.

Thanks,
Mike

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 26 May 2015 09:00 AM
To: Hallauer, Mike
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Mike..

I’m sending away this morning for License and Reg..
I should have it by tomorrow morning.

I the interim, for Insurance purposes:
1. Vin No…..VF15SRAA452042241
2. Eng No…..H4BA400U228949

Many Thanx, for the Proof of Payment.

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,
You are invited to attend a
Preview and launch of the New Renault Captur
at Renault Paarden Eiland on Wednesday 6th May. This is an all-day event and cut off time is 19h00. Refreshments will be available for the duration of the launch.
Renault Paarden Eiland look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 26 May 2015 08:43 AM
To: Walied Kahaar
Subject: RE: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi again Walied,

I also bank at Standard Bank so this payment should reflect immediately.

Please also send me car license details for insurance purposes.

Regards,
Mike Hallauer

From: Hallauer, Mike
Sent: 26 May 2015 08:41 AM
To: 'Walied Kahaar'
Subject: Renault Sandero Expression - Proof of payment (Mike Hallauer)

Hi Walied,

Attached please find proof of payment.
Please confirm receipt of payment and also delivery of vehicle on Thursday this week at 10am.

Regards,
Mike Hallauer

From: Hallauer, Mike
Sent: 26 May 2015 08:11 AM
To: 'Walied Kahaar'
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Hi Walied,

In fact can we make it at 10am on Thursday?

Thanks,
Mike

From: Hallauer, Mike
Sent: 26 May 2015 08:08 AM
To: 'Walied Kahaar'
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Hi Walied,

Can we rather make it Thursday at 11am? …because I have a whole bunch of meetings tomorrow.
I will transfer the funds today and send you proof of payment.

Regards,
Mike

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 26 May 2015 07:49 AM
To: Hallauer, Mike
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Morning Mike

Are you well, Sir?

I will be doing the Smash & Grabs today and final preparation for delivery..
Tomorrow, Wednesday, at 11am, would that suit you?

Lastly, possible you could send me a proof of payment, plz?
I will need to just make sure the funds reflect in our account..

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,
You are invited to attend a
Preview and launch of the New Renault Captur
at Renault Paarden Eiland on Wednesday 6th May. This is an all-day event and cut off time is 19h00. Refreshments will be available for the duration of the launch.
Renault Paarden Eiland look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 25 May 2015 06:21 PM
To: Walied Kahaar
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Hi Walied,

Can you give a rough guestimate when you think the vehicle will be ready?

Regards,
Mike Hallauer

From: Hallauer, Mike
Sent: 23 May 2015 10:53 AM
To: 'Walied Kahaar'
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Thanks Walied.

Please let me know when you think the vehicle will be ready.

Regards,
Mike

From: Walied Kahaar [mailto:[protected]@multifranchise.co.za]
Sent: 23 May 2015 08:27 AM
To: Hallauer, Mike
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Morning Mike

Ere you well, Sir!
Much appreciated for the all the documentation you sent.
I’ve been out of office for a couple of days due to training..
My manager received all your info and was also handed to our F&I..
Attached is our company banking details.

I will start getting your vehicle ready..
If you require any further assistance, do not hesitate to call or mail.

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,
You are invited to attend a
Preview and launch of the New Renault Captur
at Renault Paarden Eiland on Wednesday 6th May. This is an all-day event and cut off time is 19h00. Refreshments will be available for the duration of the launch.
Renault Paarden Eiland look forward to your visit.
Exciting! Exciting Exciting!

Available in Automatic and Manual

Have a SUPER day 
Walied Kahaar
Senior Sales Consultant
Work: [protected]
Cell: [protected]
Fax: [protected]

Cnr Section Street & Kings Road
Paarden Eiland

From: Hallauer, Mike [mailto:Michael.[protected]@aciworldwide.com]
Sent: 22 May 2015 11:34 AM
To: [protected]@multifranchise.co.za
Subject: RE: Re-Renault Sandero Expression Purchase Offer

Hi Walied,

Also noticed that you have my email address wrong on the offer to purchase.
It should be:
hallauer.[protected]@gmail.com

regards,
Mike

From: Hallauer, Mike
Sent: 22 May 2015 09:20 AM
To: '[protected]@multifranchise.co.za'
Cc: 'scott.[protected]@me.com'; '[protected]@gmail.com'
Subject: Re-Renault Sandero Expression Purchase Offer

Hi Walied,
Attached is the documentation you required for the offer to purchase.
Please confirm receipt of this purchase offer for R131 951.58 which includes:
• Renault Sandero Expression
• aircon
• Mercury silver metallic
• Service plan (2yrs / 30 000km)
• Mechanical Warranty, 5yrs/ 150 000kms
• Smash & Grab windows
• carpets
• On the road costs (registration + plates)

Please advise when the vehicle will be ready for delivery.

Regards,
Mike Hallauer
(Cell: [protected])
---------- Forwarded message ---------
From: Walied Kahaar
Date: Wed, May 20, 2015 at 12:46 PM
Subject: FW: Re-Renault
To: Michael Hallauer
Hi Mike

Sorry for the delay I just sold another car 

I got your back on this deal!

The quoted amounts as per the attached offer to purchase INCLUDES:
1. Carpets
2. Registration (license disk)
3. Number plates
4. Air con
5. Service plan, 2yrs/30 000kms
6. Mechanical Warranty, 5yrs/ 150 000kms
7. Smash & Grab windows
8. Metallic Paint
9. And continues, efficient and Friendly Service as well as after Sales Service with a Smile!

Any question do not hesitate to call or mail me at any time. Did you know Salesmen don’t sleep! 

Warm Regards
Walied Kahaar
Senior Sales Executive
Renault Paarden Eiland

Dear client,
You are invited to attend a
Preview and launch of the New Renault Captur
at Renault Paarden Eiland on Wednesday 6th May. This is an all-day event and cut off time is 19h00. Refreshments will be available for the duration of the launch.
Renault Paarden Eiland look forward to your visit.
Exciting! Exciting Exciting!
________________________________________

This email message and any attachments may contain confidential, proprietary or non-public information. The information is intended solely for the designated recipient(s). If an addressing or transmission error has misdirected this email, please notify the sender immediately and destroy this email. Any review, dissemination, use or reliance upon this information by unintended recipients is prohibited. Any opinions expressed in this email are those of the author personally.

Disclaimer and Confidentiality notice: http://www.amhgroup.net/Disclaimer/Disclaimer.html
________________________________________

This email message and any attachments may contain confidential, proprietary or non-public information. The information is intended solely for the designated recipient(s). If an addressing or transmission error has misdirected this email, please notify the sender immediately and destroy this email. Any review, dissemination, use or reliance upon this information by unintended recipients is prohibited. Any opinions expressed in this email are those of the author personally.

Disclaimer and Confidentiality notice: http://www.amhgroup.net/Disclaimer/Disclaimer.html
________________________________________

This email message and any attachments may contain confidential, proprietary or non-public information. The information is intended solely for the designated recipient(s). If an addressing or transmission error has misdirected this email, please notify the sender immediately and destroy this email. Any review, dissemination, use or reliance upon this information by unintended recipients is prohibited. Any opinions expressed in this email are those of the author personally.

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