Renault
Reviews and Complaints

I bought my car Renault Duster 2016 in September 2015,
- Renault Duster 2016
- Regularly follow check-up schedule in the maintenance center of Renault in my country - Egypt - Cairo
- on 1st of august 2017, the car engine can't be turned on and only turned on after connection with other car's battery
- I took the car to the maintenance center on 3rd of august and they told me it is just a battery problem and changed the battery
- After returned back home in same day, again the engine didn't turn of after 4 hours in the parking
- I called the maintenance and they told me they can't solve my problem before Sunday 6th august 2017 ( It was Thursday 3rd August 2017) and can't send anyone to check the car
- I resent the car again on Sunday and they told me that there was a problem in the fan doesn't stop working and they fixed the problem, again the problem wasn't solved and I went back on Monday 7th august 2017 and they insist that no problem as the fan stopped on arrival to the center and just when I return back to my work the fan again didn't stop and I returned back to the center in same day 6th august 2017
- Finally they told me that they changed some spares and it is suggested that the problem is now solved
- Iam still trying the car today 6th august 2017
- My complaint is, howis it possible for professional brand center like Renault center didn't follow root- cause analysis for such a problem from first or second visit to find-out the cause and take corrective action, instead they tried several time with superficial analysis of the problem ignoring my time and effort and the great name of your professional brand name
- I bought Renault car based on my knowledge about your quality and perfection and your brand is greatly recognised and appreciated in my country. I expect corrective action for this unaccepted attitude in your service center (Aborawash- Alex.road ) .
N.B. I sent similar message to the manager of the service center .
Thanks for your care

I purchase a Renault Clio 4 in 2013, after i took the 60 000 service the vehicle over heated up and when i took it in for diagnosis i was informed that the engine needed to replace my engine as it was damaged and also the other parts of the vehicle have been damaged that is directly settled out of my pocket

I have been quoted an amount that is over the value of the vehicle.
This is appalling as this vehicle is still fairly new.

Please advise how you can sell new vehicles that can break anytime.

Is it a strategy to make more money out of your clients.

Una Jamela

I bought the Koleos (Full Options Top Model) in March 2017 and even after taking it for the 1000 Km and 10000 km service and getting the maps and software updated I still do not get the Smartphone Integration button in my R Link 2 system settings in order to work with my Apple Carplay or Android Auto. According to the local dealer AWRostamani this is the only update their technical team has but that does not satisfy me as a customer as it clearly states on the Renault Website that the car will have the Smartphone Integration button and that I will get free map updates for the first year when the salesman sold me the car. The map update still is version 2015 instead of 2017.

I have got in touch with the local service station and they have done the best they can. Please let me know if you can help in directing me on how to get the Smartphone Integration button in my System Settings and how to get the latest 2017 map update.

I hope you can help me.

After many years of being a very happy Renault owner, I made the mistake of purchasing a brand new Kwid in March of this year. There is something very wrong with the brakes which make a terrible screeching noise. Although I am told it's 'just the compound' I don't think it's safe. I have repeatedly complained, and the car has been to the East Rand workshop twice but the problem persits. Now it seems that Renault East Rand is not responding to me anymore. I am very disappointed in what was supposed to be a pleasant experience. I wish I had never bought this vehicle. I feel unsafe and concerned about travelling in it, especially with my children. I would've returned it had I known that Renault did not intend to fix the problem.

As a result of bad actions from Garage Munoz, Renault Dealer in Le Buisson in France I would like to lodge a complaint with Renault France.
My Renault Scenic had repairs on 21 July 2017to a Velve recycling and a full service at a cost of E 595.
The garage took it upon themselves to clean the engine with a high pressure waterhose, which resulted in the generator fusing. the garage refuses to take responsibility for their error and now I am facing another repair of E500 plus labour costs, which I feel is unexceptable as I know the engine of a motorcar should never be cleaned with water, let alone a high pressure waterhose.
Please would you give me the correct channels to lodge a complaint with Renault and email address.
Many thanks

[protected]-43
Etabli le 28.01.17
Renault Retail Group -Site Luxembourg
rue Robert Stumper, 2
L-2557 Luxembourg

Vendeur: Mehdy Zineddine

We visited our local Renault garage from where we had ordered our new Renault Grand Scenic in January. As you will see below our car was already delayed by 2 months. We were told on Saturday (29.07.17) that the sales advisor could not access the information we required, only his secretary, and that they would get back to us today. Needless to say, they did not contact us, despite telling us on Saturday that our question of delivery date would be dealt with as a priority, my husband had to call them, again.

This leaves me concerned about the level of after care as we are highly unimpressed with the customer service thus far.

When we signed for the car in January we were told it would come in May. This was important as it would allow me some time to get used to driving it before our baby was born.

My husband then had to contact the garage, at the end of May, to find out when it would be delivered. Again, no one contacted us. It was only after those conversations that we received the registered mail informing us of the delay. We were minimally compensated for the 2 month delay and at the end of that time period have now STILL not been given a date and told that it could be “some time in August”. This information came with absolutely no offer of further compensation. This is unacceptable.

Considering the terms of the contract it is clear that Renault are able to compensate us with up to 15% of the value of the new car. So far we have been given EUR 700 which leaves a great deal of financial flexibility on Renault's part to further compensate us.

We have ordered a car of one of the highest specifications from Renault and are not being treated as respected customers.

I hope to hear back from you, or your colleague Zineddine Mehdy in Luxembourg, within the week with a date of delivery for the car and the date for collection, including it having been registered with the correct registration plate and having an English manual (as discussed in January prior to signing the purchase agreement). I would also expect this contact to include an offer of further compensation. With the impending birth of our child this timing is now most inconvenient.

Regards,

Jill McKillop

last month the air condition clima stopped working.I went to the place i bought the car where i had the guaranty. They diagnose that the compressor of the aircond must be replaced. But my guaranty was until 3 months ago.
the car was bought at march of 2014. Since me and my family are clients of renault since 1975, we had and have 8 renault cars. We use now 2 Megane 1 scenic 1twingo 1captur. from the experience I have I know that when a problem appears then other problems usually also appear. So the engineer told me that to change the compressor without the guaranty and because it is not my fault the Renault will make a 60% discount from 1500euros + what the company needs for fixing the problem. finally I shall pay about 650 euros for a new car which without doing something wrong it broke by itself.They cannot diagnose any other problems at the moment but they are not sure. I will attach you a video that you can see where is the problem and please guide me what is wiser to do since I am very disappointed.
thank you, my e-mail is [protected]@gmail.com

My Renault clio is a dud:

I’m very unhappy with my car – my panel in the middle with the GPS stopped working last year, Renault Polokwane replaced the panel, 5 months after the replacement the GPS voice stopped working again and one day it just started again, this is not supposed to happen with a brand new GPS Radio system!

I had a rattle on my car since the beginning – we consulted Renault but nothing was done – beginning of this year we move to Pretoria and we thought the service would be better, they established that the petrol tank is not where it is supposed to be, and since the beginning the petrol guys told me something is wrong because the petrol is coming out when they try to refill. Needless to say they ordered the petrol tank in Jan (or that was the last we heard from Renault) but we are in July and the dealer still did not inform me if the tank is here, they also said there is something wrong with the Tension pully and order this part as well – this is a safety issue to me as a driving woman and mother, I do not want this car anymore – this car also have other defaults since the start and what am I supposed to do?

What is the rule when you buy a car that is a default from the start? You struggle until you replace it, where is the consumer protection, this is not acceptable!

I will take further action if I do not get any results.
Thank you,
Mr & Mrs Nell
[protected]

I bought talisman from duabi march 2017 new car.
renault's negligence to customer regarding car sales and maintenence was really bad.
First maintenence service was after 1000km
Second sevice was after 10, 000km.
every time when I went to maintenece service I mentioned aircon problem. But after they checked they said there was no problem. Even they said they change eletric panel of aircon but now I think they didnt check properly either they they dont know how to fix.
Since I bought this car it is already 4 times aircon is not working at all when I am driving.
And today is four times and relly not happy about the renault car and service. Never ever buy renault car again and will tell all the people what did I experienced.
As you know in UAE aircon is essecial for living and do you know how much is the degree now in side the car I am sweating like a pig and now I suspect you guys sold me second hand or disabled car! Fix this problem as soon as possible not to harm my working and life or change to new car
I am looking for the laywer to sue this case
As a big car company take a proper action with responsibility.

Dear Sir or Madam,

My name is Istemihan Teleri has been living in Kusadası / Aydın – TURKEY ( Adress : Ege str. Terrace Ada Comlex B Block No: 4/ 11 Kusadası /Aydın). We have been driving Renault cars with my wife for 7 years, we did not have problem till to that time because our Renault car before was second hand but 2 years ago I got the brand new car for my wife who is Filiz Teleri from Renault Turkey / Aydın which was Megane Gt line serie. On July 17th, 2017, there was a problem occured on my car. I then asked for service and then road assistance, and on 18th July 2017 my car was taken from my house by tow truck of renault kuşadası /Aydın (TURKEY). After a long investigation, the authorized officers said that 4 injections of the car was broken and they asked 3500 TL for the change. They also said that Renault service would not comprise our car warranty in case of 4 injector failure. They said that the response which came from Reanult center in Turkey that we used bad fuel. .

I certainly do not agree. I am getting the fuel from the best gas stations of Turkey whcih are opet or the shell. My car has no accidents and it has not even reached 30, 000 km. I am really in bad situation because my wife, my 8 month old baby and my 3 year old son can not go out from our house because my car is in service. We do not have an extra car to use in an emergency. This is how a rationale and a service conception. I will also inform all my friends and the court in Turkey to complain your service quality. I have a wide circle, and I will maket he people hear your bad service and your unless request on every platform ...
I am looking forward to hearing from you soon because we do not have another car and we need our car urgently.
Sincerly
Istemihan Teleri

I purchase Renault Lodgy on 21st July 2017 and paid in cash in full, the vehicle on the following day had a problem with opening the tailgate (boot) which was fixed by you dealers in Rehab City, New Cairo, Egypt.

After only two days the vehicle began overheating, i took the car back to Renault dealer as was told that the vehicle needed to be transferred to another Branch for further inspection.

Up until this point i was patient and did not complain however the main call centre gave my contact number to a vehicle transport company whom was quoted me very expensive fees to transfer the vehicle.

I should be expected to buy a car with a reputable brand, visit your dealer three times in the first week of purchase and pay for costs of repair because your team are unable to identify the problem or whatever other reason.

I purchased a vehicle clearly not fit for the purpose that i purchased it for, the vehicle has multiple defects and your main service dealer does not wish to even take responsibility of inspecting the vehicle without me paying fees.

I have lost all faith in the car itself and now your company brand.

I would proceed to issue proceedings both legal and on social media and upload the pictures i have of the defects of this vehicle if this matter is not resolved immediately.

Please note i have a document record and both picture and video evidence of the numerous defects of this car.

My Name is: Mr Diaa Mohamed
Mobile number: +[protected]

CHASIS NUMBER VF1 JSRD9AHG647006

dear sir,
I had a problem from 16 july that the gear box of my car have a problem and the car still in the warranty I sent the the car to EIM renualt at al abour city at cairo, Egypt they told me that they will make a test on it and will call me back till now no one called me and when I called them no one answering and when I reached on of there engineers called Mostafa El Shaffiy his altitude was out of respect and he doesn't know what the problem in specific he only told me that the gear box had a problem and from 16 July he told me from 10 to 15 days to fix it till now he doesn't know the problem and he told me to wait 2 weeks from today date 24 July ! this is his no. in Egypt 02-[protected]
thanks for your help

4 renault megane convertibles - all overheated with engine damage.
There are certainly factory faults or defects on the renault engines. My family has owned 4 renaults and all 4 have overheated and caused engine failure.
My vehicle overheated and caused engine damage in may 2017, just 2 weeks after the service was done. Full service history in place as well.
I have contacted renault sa to do a proper investigation into the engines as this is not merely circumstantial.
They came back to me stating that there is no issues with that engine. How then do you justify 4 vehicles having the same issues. I want renault france to now investigate my concerns as I am positive that there are many more individuals that had the same issue with renault vehicles.
I now await feedback from renault sa.

1 flounce car 2011 to not enter warranty and servise in Egypt and it's a new car comes from saudi arabia
2 the salary and periodic inspections are very expensive so not much was able to follow
3 wrong diagnosis by engineers resulting in disabling the transmission in my logan
4 when I want to return to my dealer for servicing the stops and 100 km since 70 km he rejected my car payment 1200 Eg for accept it again
5 all I do is buy spare parts from your dealer and installed in Porsche and that delay in installation and raise the cost of the salary within the power of attorney.
Please contact me to resolve the issue and will advise all my friends not to buy any car renault ever again.

Hello,
I’ve bought my new, awesome, and amazing red Renault Kadjar on Feb. 2017, the car is simply amazing and driving it is a great joy.
By end June, there was a heat wave in Cairo, one day I’ve found out that my car’s windshield was cracked! Two big cracks with the same origin! I was really sad to see that that I’ve almost cried! As I take an excellent care of my care and I park in a private garage at both my home and work! I’ve been driving different car brands since 1990, and this had never happened before even in locally manufactured cars!
I went to the service centre of Obour City, actually, I haven’t reached any positive reaction, but I thought this should be covered by warrantee! Then I’ve reached Eng. Mohamed Omar who was really nice and tried to solve my problem, he advised that the windshield’s guarantee is 3 months or 1’000 Km! my car was 4 months old and 8’000km! Then I’ve asked about the price of the new one he said 14’000 Egyptian Pounds! Which is really unbelievable!
My car is new and I’m positive that the windshield got cracked because of the heat! I am attaching some photos but I hope they are clear!
It is easy to change it with a locally manufactured one, but since I’ve bought my Kadjar for the high safety standard, what would guarantee the safety of the new windshield?! Especially that I have 3 kids aged 8 and 7!
Please help me to solve my issue, and change it with an original one for free, if it wasn’t for the sake of the new car, may be for the sake of my family’s safety, my loyalty to Renault, and my love to my car!
Waiting for your feedback please,

Many thanks and Kind regards,
Faten Shoushaa
cell# +[protected]
email: [protected]@methanex.com

complaint about customer service at Renault show room, great south road, auckland.
Hi,

my name is Rohan and we currently using Audi e tron as electric car. We are now planning to get 100% electric car. Renualt Zoe is one of our choice. We visited Renault show room at great south road, Auckland. There was a lady staff called Patrica she showed us one zoe and ask if we want to take test drive. We then took 2 min test drive just on one of the no exist lane which is right side of their show room. We did some research after coming back home and find out that there are many other importers who are offering zoe with even less milage at very reasonable price. This morning when she called me to know my thoughts about the zoe. I mentioned that i am looking some other options as well because there are few options and offers available in other part of the NZ who offers at less price. With great surprised Patricia got upset and become so rude. She mentioned that " PEOPLE LIKE US COME HERE AND TAKE TEST DRIVE AND THEN BUY FROM SOMEWHERE ELSE. THIS IS NOT FAIR" I was bit upset and angry the way she spoke to me. I mentioned that all customer has right to know the options and they will shop around so save any hard earn money. She was just not stopping and allow me to speak. I have to ask her to stop and put me to the manager. Then I talked to David and explain this. David seems like a sensible person and he apologise on behalf of her. But I thought that as a company you must know that how your customer is been treated. Staff is not trained and dont know how to talk with customer. I have now decided not to visit that show room again and probably would even think about other manufacturer who at least have sense how to talk. Just sharing this as a feed back.

Thanks
Regards
Rohan

After the best part of my Saturday morning deciding to scrap my old car for a Renault Kajar.
We visited a Sutton Park Renault and decided to take advantage of the scrappage scheme Renault been advertising for months. It was for a new Kajar.
After speaking to sales women about all the possible questions one would and even deciding on the color. The decision was made and I signed on the dotted line. I even left a deposit to seal the order.
My next question was, ''what was delivery time for the car?''. The answer was '' I would call you on Monday with an answer''. Most of Monday I was waiting for this call from the dealer and around 5.30pm I got a call with an answer I did not expect.
The sales person said to me that the scheme was a listing of 500 hundred cars, and as a result could not find or allocate a car for my order. She proceeded to explain that Renault was trying to get rid of old stock. The Kajar is a brand new model?
She decided to offer me a year older for the same deal. ( I thought the deal was a new car).
She then offered me the a new Renault Capture for the same deal, but it would cost me more in monthly payment. She wanted me to make a decision there and then on a car I had no experience driving or considered.
In the end I could not go ahead with the deal, and as result lost absolute trust in Renault dealership.
Why sell something if you don't know whether it is on stock? It was an absolute waste of time and expectations.

Dear team,
kindly find attached Photo related to my car Renault 2015 /Auto and my below inputs :
1- In 13/6/2017 My car battery was exploded when I try to switch on my car.
2- After referring to call center they refused to bring a new one so i referred to higher level who help me and bring new one.
3- After one day I went to Renault service center in ( Abo Rawash) to find out the reason although I've just done my normal maintenance in the same service center in 16/5/2017.
4- Actually they weren't helpful at all, they let me wait average 8 Hours to check out the reason of what happened, and all what they want from me to pay the price of new battery although it is in the warranty period but no action was done from their side.
Surely, i'm very upset of what happened however i didn't find the root of this problem.
Mail : [protected]@yahoo.com
My number : [protected]
Date of incident : 13/6/2017

Very bad service here in egypt
Not professianal and can not predict and identify my car problem
The oil is decreasing everyday and they can not know the cause
They are very bad in treating the customer and some telling me the car is repaired others saying not in.the same service.agency in obour city, cairo, egypt
Kindly find me a solution to solve my case

I called Renault Roadside assist as I had 2 blown headlight globes. The guy arrived and told me there is an electrical problem and I need to take it to a service centre asap. I asked him to check the headlight globes and he told me they were fine

I took the car to Col Crawford in Brookvale and I had to leave the car there for 2 days as I told them there is an electrical problem with the car. Guess what? I had 2 blown headlight globes, just as I thought, and this cost me $115. If the Roadside assist guy did his job properly, it wouldn't have cost me anything, and I wouldn't have been without a car for 2 days.

I'm very happy with the guys at Col Crawford Brookvale, but I'm very disappointed with your Roadside assist. This is the 3rd time I had lazy service from Your Roadside assist people. You need to look into this as it deters me from getting another Renault in the future.