Renault
Reviews and Complaints

Dear Sir,
Hope this email finds you well.
I am writing to you to express my disappointment and forestation from RENAULT Company and RENAULT cars.
Twelve years ago I trusted RENAULT Company and I count on for my family safety based on its good reputation, and I decided to buy a Megan car -2005 model (motor no. 17095, body no.[protected]).
Through this period I was committed to do the periodical maintenance, as recommended at RENAULT Cairo service center, where I had never received any warning from the service team addressing any major fault in the car.
Early this month I took my family and traveled with the car to the north cost ( about 200 km trip) after doing all necessary chicks (water and oil levels), unfortunately the car suddenly stopped with no alarms at all!
After calling the emergency truck (which took more than two hours with my family on the high way at noon time), finally I managed to send the car to Alexandria service center for Renault cars, where the tragedy continued!.
The maintenance team confirmed that the reason is the Fuel Pump which I agree to replace it and paid the requested cost, then they asked me to pay additional cost to check the engine cylinder and I paid the requested cost, then they told me that the entire motor is totally melted!
I’m really shocked and still cannot comprehend how a motor for a car like Renault (recording only 100, 000 km) could be damaged entirely without getting any warnings from the car or the service center team during the periodical maintenance?
Me and my family really suffered from this horrible incident and it costed me a lot till now trying to fix the car, I regret to admit that I totally lost my credibility to RENAULT cars and company and I started to have big concern on the safety measures followed by the company? I would never recommend RENAUALT cars within my community and I believe that
I strongly request to receive your justification for this incident and waiting to get the appropriate compensation.
Waiting to receive your feedback.
Regards,
Ahmed Alaa ElDeen
10th of September, 2017

For your kind note at 1st September 17, I raise one complain regarding renaulat local agency unaccompanied of contract agreement of sails car. I am really disappointed because I expected some action from your side but even after 9 days I am not rcvd any replay from renaulat company or agency.
this practice is not good for one big company like renualt !
best regards
Bagher molazemi

Dear Sir / Madam,

Since my car was due for first service requested for branch to pick my car at 7.30 in the morning but nobody has turned inspite of thrice a follow up.

Finally i took car for showroom as found no registration inspite my call in the morning thrice a follow up.

This was explained to Sales manager Mr.Srinath at the branch mean time Pradeep pai head of the department intervened in it and explained the same.

As find he was not awaring of piking of car for service with in 5 km radius free of cost started diverting and both went outside not attending me.

Sitting in top position not able to give proper response to customer, guiding the team on their responsibilities, apart from all that found no co ordination among the Dpt,

Felt very disappointed with the service at this branch.

With their mistake they made me to wait till 6.30 in the evening.

As i had personal work with this worst service i have been suffered.

This is for your information and action if you want me to continue as loyal customer.

Regards,
Shrinivas. G

Dear Sirs,

I am truly disappointed by the service in Renault- Lebanon, and the product too. I have a renault clio 2013 model and ever since the beginning the keys have been problematic. It has been 1 week since i have my car parked with both keys not working and when i call Bassoul Honeine customer service and tell them my problem they simply tell me get a towing truck and bring the car to us! No sense of help or support! Not to even mention how expensive and rip offs they are. I have had nany other cars from the distributors in Lebanon such as a Mazda and Chevrolet and their service is impeccable. I am sure this is not Renault's customer orientation but your dealers here really have no sense of customer service. No assistance? No free towing service? No customer care? This will surely be my 1st and last investment in Renault.

Very very disappointed with your bad service and product!

Sevag Jamourian
+[protected]
[protected]@hotmail.com

I have been taking my renauld kwid car back for breaks and for engine sign that pops up, now I have a new problem as I was making a U-turn the car coudnt reverse at all, instad made a very funny sound and also this morning I couldn't reverse the car out of my parking, what nonsense is that for a 2017 car?... I wana return the car please. just cant deal

Hi, i bought a renault kwid in South Africa, Durban branch early this year, car was involved in an accident early this year, i claimed from the insurance and the claim was processed however, i had 2 wait 3 months for the car parts 2 arrive from overseas, even though i was waiting, the car was drivable and the panel beaters kept me updated but while i was driving the car i noticed a leakage underneath the car and i brought in to renault, Durban branch and that was four moths ago, every time when i call them to find out what the latest, im always told that they are waiting for the part and that there is no feedback, i really think that this is unfair and that someone is not doing their job in following this through, no one is taking the initiative of calling me and letting me know what the progress is, i always have to be the one calling them and all i get is nothing, im so frustrated because they told me that i cant drive the car and i have been without a car for 4 months now and i pay for this car every month, travelling to work without a car has been a nightmare, please guys help me, the people i have been dealing with have shown less interest in helping me, they are too relaxed. My car registration no is ND 603 261

In 2013 I bought a Renault Sandero Stepway from a dealership in South Africa, Multifranchise in Nelspruit Mpumalanga. However, upon recieving it two weeks later I realised it has defects: door rubbers were falling off, handbrake couldnt hold the car, carpets were peeling off, pedals were incorrectly aligned, doors were making terrible noise, boot tray had no rubbers, central lock system was not functional, there was a gap between the dashboard and windscreen on passangers' side front, crossbars were crooked.

March 1 2013 I took the car in for repairs hoping it would all be sorted, little did I know it was the beginning of my nightmares. Then nothing was done, no communication whatever.
April 19 2013 I took it back (driving almost 300km) again nothing was done. Instead they requested that I bring the car in for days.
June 05 2013 it had locked me out and only the driver's side would open. I took in until 29 June 2013. New door rubbers were fitted, new carpet as well. Nothing else was done. The back passenger window machines came back incorrectly fitted.
September 2013 I took the car back as all defects were persisting. The dealership called October 2013 for me to collect it. October 08 2013 I drove to collect it and only to find that nothing had been done. Charl Stevens who was the workshop manager did say the car was not a priority as it was drivable.
I left without the car.
December 20 2013 I decided to drive to the dealership as there was no communication whatever, when I got there I met for the firrst time Christopher who was the dealer principal. We inspected the car as he apologised and vowed he had never had of my case. Upon inspection he noticed the pedals and ordered that they be replaced with those of a Demo that was available and being used by one Raymond Nkosi. He then assured me that all defects would be addressed and that I should take the car home to be brought back after the festive season.
Just before driving off I discovered at 6pm that my car radio had been stripped. Reported it to the delear principal who requested that I bear with them.

No communication was made by the dealership until 24 January 2014 when I called to report that the car would not disengage the accelerator pedal and the car would speed off. They insisted I drive the car in that condition to the border post (Oshoek) for pick up. Which I did risking my life and that of other drivers.
They kepr the car with all other defects still persisting and neglected until 14 February 2014.
16 April 2014 I took then car back and theu said they had not ordered any of its parts. Had to drive back home with it.

Then they went silent again until the car repeated its accelerator problem in September 15 2014. Again they insisted on picking it up at the border post.
They kept the car until Nov 5 2014 where they said it was ready for collection. November 07 2014 went to pick the car. They had not attended to the pedals instead they changed the alternator, wheel caps were stolen and the then workshop manager Melissa Morgan was so rude such that the car had to be left behind.

2015 They then wrote an email after I opened a case with Consumer Courts saying that:
The accelerator cable was incorrectly aligned which is why it failed to disengage. Rubbers were wrongly fitted, handbrake adjusted, radio replaced.
However the case was hindere by the fact that Swazi laws were different from South African laws.
Then I involved my bank (financer)
20 May 2017 a bank representative and myself went to the dealership to collect a ready car. To our suprise, the car was nowhere near ready. We left and asked that it be fixed.
August 25 2017 we went again to collect the car, again it was not ready.

Now the dealership has tabled a E10 000.00 settlement and full fixing of the car. However the fixing part is still not happening. Let alone the broken trust through my experience.
The car has been parked in the dealership yard for 3 years. They produced a roadworthy certificate yet it still has it 2013 tires which I believe can never be roadworthy.

I have suffere so much prejudice I even thinking of leaving the car there and forget I bought one. I have never enjoyed my new car yet I fully pay for it. I regret the day I set my heart on a Renault. I even wrote to customer care South Africa and no one ever bothered about this customer.

I hope this last cry will be heard.

Dear sir / madam
good day;
It is bring to your kind note and prompt reply, I bought one renaulat new koleos care from renaulat local agency 140 day ago in Iran and according contract agreement agency grant us to delivered within 60 working day but still after passing of 140 day's and getting full price of subject car we are not get car also after plenty time pursuit from the local agency and center agency not received proper reply regarding of delivering time of subject car.it's highly appreciated to pursuit our problem to delivering of our car as soon as possible
bests regards
Bagher molazemi

Hi i have major issues with Renault and my KADJAR i bought from renault route Edenvale. My car has windnoise. Passanger door and window rattles. Radio changes radio stations by itself. Bluetooth keeps disconnecting when on a call. My car was in for 4 days and none of this was done and then they poked a hole in my cars interior. I have mailed the dealer principal and even he ignores me. Please this is not customer service and im really frusted by this.
I have submitted Facebook messages to Renault South Africa and they dont even respond. I need my car to be fixed. This is the worst service ever. I have never had such baf service as from Renault.

My car stepway sandero when i deliver them my care yesterday which was its 1st year check as scheduled in warrenty
My care is driven about 8000 kilometer in 1 year
They found that tge brake linning need to be changed
But the refused to change it on their cost
They need me to pay!
Is it logic that the brake linning has to be changed on my cost while the car is still in the warrenty!?
And the car is has not completed a 1000 KM.?
I need an urgent reply please
My number is +[protected]
Dr.SOHA AHMED HAMED

Whom we concern.
My name is Fabian Dauriaque, I am Uruguayan, and my contact data are:
Mobile phone: +[protected]
E-mail: [protected]@hotmail.com
Just you to know I bought a car model Kangoo model year 2016 here in Uruguay assembled in Argentine. I bought the vehicle in October 20 th of 2016.
I need to do a formal claim, because I did the claim for all the possible ways by Renault Argentine, and the official store in Uruguay Santa Rosa Automotores, and nobody can help me, or want to help me.
The utility vehicle that I bought got this data;
Invoice of the leasing:
chassis number: 8A1FC1315HL559889,
motor number K4MJ730Q184145.
Color: grey (star)
The formal claim is:
I bought the car 0 Km
I sent the van to the guarantee 15 times, for several problems, you can see it attached files, invoices and claim invoices.
The first problem that I had was huge problems with distribution area of the motor, other several problems with the fuel bomb, and other issues.
The first time that I need to left the van with all that issues were on December 7 th of 2016.
Until that date I do not have solution for al the problems of the van, I left the van 15 times to solve all the technical problems.
I claimed to change the unit, because in those months I cannot use the car as I wish, representing several problems in my actual Job.
I am writing to you because I do not have another way to do it.
The attention of the people in charge in Uruguay and Argentina was poor, with a horrible behaviour, the attitude was terrible, even the answers to try to solve the problem are not correct, both entities Argentina and Uruguay are passing throw the responsibility and no one solve this issue.
I ask to change the unit without succeed and now, I sent the van again for another claim.
Please I need help, because I do not want this unit any more, got many problems of Motor, electrical, benches, doors and so one.
I want at least an answer for your part that you are the head quarter of Renault to try to see the channel of the solution.
Please do not hesitate to do contact with me.
I will wait your comments.
Best regards

Renault,
The ordel continues, even after making the full payment, my permanent registration has not been done yet, I am not able to drive the car as it's not complaint as per the government of india motor vehicle act.
I never expected such a disastrous service from such a big brand, I need immediate resolution to my issue, and as well componsate me with the the travel expenses between my home and office, it's such a bad experience and on top of that a huge inconvenience, is this how you deal with your customer, was it my or your responsibility to give me all the documents post full payment by me.
Please understand my situation and resolve the issue at the earliest, I even paid more than the agreed amount for the documents but still I am at loss.

Very unhappy customer
Shishir joshi

Hello. I just purchased a Renualt Kedjar from Altarek in Cairo Egypt. After 10 days while driving the car on a high way a screwdriver appeared on the screen accompanied by the word Check vehicle. The ac stopped and the parking scencor. And even the start and stop button stopped working so i could not stop the car. I was near Renault sales center so they began trying to sop the car it took them like 15 mins to stop it and after they did they unplugged the battery, plugged it again and car worked normally. Day after i went renault service center, they put car on computer checked everything. They said sometimes this happened when its brand new with all kedjars systmes. And it wont happen again and the car is perfectly well. I did not make a fuss out of it took the car and left. One week later it does the same exact thing accompanied with that the parking brake came on while i was driving when the screwdriver appeared again and check vehicle. All systems shut too and parking brake was on while the car was working we could not stop it because the start stop did not work too. I called call center they sent me a truck and they took it . The car has been with them four days now. They say they cant find anything wrong with it. And don't know what's happening. This car i just got lesaa than three weeks. Please I need international interference in the car its not a cheap car at all. And this cant go silent. Its a Renalt kedjar the third category. Thanku

I purchased a top end Renault Kwid 1.0L RXL model for my wife on July 3rd, 2017 from Trident automotive who are dealers of the car maker. The first service was done at 2000km at their service center in 2months. It turned out that the coolant had leaked and there was a water pump problem. The car was kept at the service center for 3 working days and it was repaired and given back to us.
My wife uses the car to commute to office every day. Her office is almost 37km away from home and she does almost 75km a day. Within 2 weeks of the delivery of the car after the first service, we observed some sound from the gear train which is pronounced in the reverse gear. I took it to service center and they said that they suspect that its a gear box problem. They said that it would require them at least 12 working days to figure out the problem and rectify it.
Now, we bought a car for convenience and for managing time effectively. I requested them to offer an alternate car while this is being repaired, but they refused. They said they can foot a taxi bill with an upper limit of around 1000Rs per day until the car is fixed. Getting a taxi is a pain and she has to struggle every day to make it to the office. The taxi amount would also work out to be more than the money offered by Renault.
I would like to know how to deal with a situation like this. Its less than 3 months since we purchased the car and its in service center for almost 3 weeks. Ideally i want the car replaced and be given a new car which is defect free. Any suggestions on how to proceed on this is welcome

Regards

h have purchased a duster 4x4 full option at iran through neghin khodro company.
after delivery of car found that there is no navigation sys, lcd monitor, rare camera,
after several contact they informed me that all will be insttaled at home by their tech man.
the tech attended at home parking plae and a unknown brand(chinese)monitorand rare camera sensorand navigation sys installed.
it is very funny, that the usb port is installed inside forward dashboard.there is no jack for aux use.the original mirophone disconnected and a external mirophone installed forward of driving wheel.the rare sensor fixed on aft guard instead of fixing in original place for camera with several extra wiring.
the quality of fixed items are so cheap and unknown brand.ie it take about 3 minutes to read the dvd.
on purchasing and advertising site of negin khodro mentioned duster 4x4 full option including monitor/nav sys/camera. but in contray they delivered a' pe' model options instesd of'se' model.
no body answer properly.and after several contacts with negin khodro they informed me that these cheap quality insttaled items and installation method are approved bty renault itself.
i purchased this car based on good trust on renault quality and service but thecontract content of negin khorodo does not clrealy explain the condition of delivery car and options one by one.

this is the worst company i have ever come across and i think i have made the biggest mistake of my life buying a renault vehicle. initially i faced alot of problems dealing with the thane staff of your company. in the first week of buying the vehicle i faced alot of issues with the car. and the staff too was hopeless to talk to. and now for body shop too i have to sit and argue over the pick up of my car with the koparkhairane wokshop of renault genx. i have got alot more important work than this to do in my life. basic service like car pick up should be complimentary and if for such things if i have to waste my time and energy arguing with mr vinayak(branch head of renault koparkhairane) then sorry to say but it is the worst service ever. if my problem isnt paid heed to then i'll make sure that i do the worst mouth publicity of your company and will make sure to drop a post on facebook too. and also drop an official complaint on the consumer forum. so now its upto you whether you wish to solve my problem at the earliest or face the consequences.

Last week, after turning on the car check light, I went to Tehran's central Repair shop representative office. They not only could not fix the check lights of my Capture, but added problem of the service light on too, and in response, they said that are expecting a replacement for Renault's battery as soon as they receive. unfortunately, its almost a week that still my car has remained in the parking lot for replacing a battery .
Untrained staff, lack of conscience and honesty are among the reasons for the spoil and destroy of Renault's image in Iran society by by the non-professional and unrelated company of IranKhodro. Please leave Renault products to a professional, accountable and responsive company other than villainous IranKhodro company .

To whom it may concern:
Three weeks ago i went to my local Renault Dealer in Santiago, Chile, I became an owner of a brand new Renault Megan III RS 265. And I have to say that I am quite disappointed in how they have sorted my situation.
I was told during my negotiation that the car was missing an item, this item was not specified so I opted for trusting the dealer and simply adjusted myself to those conditions. They told me that the vehicle would be handed to me by the end of August. I have now come to find out through a friend who works at the importer (Derco Center), that my unit has been used for supplying other vehicles with accessories. (steering wheel, seat belts, roof lining, and who know what else.) In addition he tells me that this car in particular should not even have been offered to me since it was blocked by the company.
They tell me that there will be no more imports with this vehicle in particular. So now I am left with the uncertainty that the car will be handed to me in optimal conditions. I mean how do you people think this makes me feel, when I am buying a new car, i expect a new car. It's simply unbelievable.
I payed full premium for this car, I was not offered any sort of discount, when these people obviously knew that the car was not meant to be sold.
Can anyone really do anything at this point? I simply feel like my needs are not being met.
Please make sure that this gets to the right hands.

My car is being fixed in renault megane egypt abu rawash. When i first went in they told me the car would take 45 days or less to get fixed and i said ok. Now the 45 days are up, and they keep telling me the parts havent arrived. Whenever i ask them when the parts will arrive they say they dont know i just have to wait. I really need my car and theyre showing the worst service. Please take into consideration my complaint and help me. Thanks

I took my car for a service at Essendon Renault in Melbourne Australia. After receiving advice of the cost of a right hand drivers side door mirror cost I authorised them to go ahead for the the repair. I made it abundantly clear that the whole mirror needed to be fixed and on pick up of the car I was told by Marcus the service attendant that they had overlooked an item to be replaced and it would cost a further 100 dollars and need to bring the car in again. I was annoyed because they hadn't done the job I wanted and I felt I he was trying to fleece me further money. When he brought the car out I noticed a part hanging off the side mirror much to my dismay and informed him the whole reason I wanted the mirror fixed was for that particular item so therefore in my eyes Otho gave has been fixed. Further more letting me go out onto the road would be an unroadworthy issue and would also be an issue that the blinker assembly would be exposed to the weather conditions therefore putting the whole function of the mirror at risk due to corrosion as it was raining that day. I advised that the outcome was not acceptable and that it should be repaired at their cost considering they are the ones who have stuffed me around not doing the job right from the start and misinforming me. Also I had taken time off to get the car to them and without it for the day. Another day without the vehicle wasn't in my best interests.
As the car was not fixed of its initial intention and seeing I was back to square one I asked Marcus to remove the part and put back the old one as I refused to pay for incompetence at my expense. After much refusal from Marcus to do this eventually he decided to remove it and send me on my way. However, not after he advised me that I am not welcome back to Renault Essendon. I was taken back by that and questioned as to why I was being punished for his incompetence. He reiterated that I wasn't welcome back.
In the time he was replacing the old mirror I went around to the offices and asked for the dealer principle and was attended by part owner Peter. Peter was obliging and his apology was genuine.
I am of 51 years of age, and my culture in business ethics has always to resolve issues when they can be avoided. In this instance not only could this of been avoided but lessons learnt in the service department even if it cost them 100.
It is by far a poor outcome and my concerns have been voiced to many people in my business world who vowed that they wouldn't consider buying a Renault product in the future through m y experience and that of others as well in different circumstances. Needless to say that 2 months earlier I was in Essendon Renault getting an appraisal to trade in this one for a new one. I will now go to Porsche or Mercedes, as their service and support is far better.
As far as servicing goes with this car, I will be rid of this Renault car soon and ever consider another nor will they touch a wheel nut on it because I do. It trust them. This review has been sent within the journal and news factions so that others can know about this experience. My advice to others will be negative.
Marcus... BIG MISTAKE. Your job relies on customer service and satisfaction. Telling a customer to get lost has its ramifications.