Rite Aid
Reviews and Complaints

The quality control of whatever manufacturer you're currently getting Zolpidem Tartrate (generic Ambien) from stinks! I know for a fact that the source changed recently because the pharmacist explained why my 30-dose refill consisted of 29 from one company and one from another. Some of the ones in my last two refills have been complete duds. They did absolutely nothing. Others have seemed extra-strong.

When you start taking Ambien, you immediately become addicted, not because you would have withdrawal symptoms if it were unavailable, but because it's almost impossible to sleep without it. Lying awake at night, getting angrier and angrier because you can't sleep and need to be alert the following day is an awful thing. It's easy to think to yourself, "aw, that's too bad" and set the problem aside because it's not important to you. It's very important to others.

I would like to make a complaint regarding a Rite Aid online order on [protected] for a Ozeri Arm Blood Pressure Monitor. I called customer service at that time to request a return refund for this item . The arm cuff is too small for my arm so I requested a refund. It is still unused in brand new condition. It has been over 6 weeks now with no positive outcome. Please someone help with a resolution to this matter.

The Rite Aide on 2412 Pico Blvd, Santa Monica, CA 90405 is a disgrace. They are poorly stocked, unfriendly, and claim that they are always understaffed. A lot of products are locked under the glass shelves, and it takes more than 10-15 minutes to get anybody to come out and open the shelf. They simply ignore all requests to come out. It has happened not once but already more than three times, Literally, every time I need to get a locked product, it's an ordeal.

The pharmacy is also taking forever to fill prescriptions. Never did I come at the time when it was supposed to be ready for pick up and it was ready.

The look of the store inside is pretty sad even though it's located in a nice neighborhood - Sunset Park. Where does the management look at?

This is the 2nd month I renewed my prescription with Rite Aid and both months they are shorting me pills. After I called to question them, they said to come in and they will give me the pills they shorted me? They did not change the pill count on my bottle when picking up the prescriptions. HOW DOES THIS HAPPEN? So, if I don't re-check the count of my pills at each refill, I will be short for the month. LEADS TO THE QUESTIONS OF WHAT DO THEY DO WITH THE PILLS THEY ARE SHORTING ME? The pill count would have to be off of what they have.

This is why I left the first time, when they messed up my daughter's medicine when she was a baby.

Richard Prentice
706 1/2 Pleasant ST
Walla Walla Wa 99362
PH: [protected]
Rite Aid Store
2028 E Isaacs Ave
Walla Walla Wa 99362
ATTENTION: CORPORATE
RE: PHARMACY STAFF RUDE AND UNPROFESSIONAL

On 6/29/23 I phoned Rite Aid ahead of time to verify closing time. Due to my work schedule I had to take time off work to get there by closing. I have received several text messages indicating my prescriptions were ready for pick up until June 30th. As has happened multiple times before I encountered rude staff, the same ones as before. After a short wait I got to the counter at approx five minutes before 7 (close). To my chagrin only one was filled and ready. They are very much aware that I require a certain stomach medicine and they always seem to never have it ready. So I asked very kindly why it wasn’t ready when I have it on auto-refill and received a text confirmation that it was ready. The assistant says she doesn’t know but I will have to come back another day because they are closing soon. So I asked the pharmacist why and she replied “Rite Aide has decided not to due auto-refills on that”. So I asked why that was and if they could take a moment to refill it for me since it was not my mistake and that I have to take time off and go out of my way to pick up medicine that I have been notified is ready, and she replied “We know you’ve complained about us and if you aren't happy with our service you are free to go to another pharmacy”. And I asked again why I received the messages saying it was ready, and I was given no response so I said can you not just fill it now since there was a mistake made, nobody from Rite Aid contacted me to say it wouldn't be filled. At this point the assistant said “ It is not our job to contact you about that. Look, if you don’t like it why don’t you just go to another pharmacy instead?” I then asked the pharmacist if I could speak to the manager, and she said “I am the manager”. And I said I mean I would like to speak to the store manager, and instead of calling the manager on duty she said “I am the pharmacy manager and the store manager has no authority over me”. I then said very calmly I will be contacting the store manager and relay everything you said. She replies “We’ve already talked to him about you”. Also I need to point out that I had to once again spend over $20 of my money out of pocket to pay for over the counter medicine that my insurance is supposed to cover, that I had been told was ready, and I took my personal time to pick up before closing. Also I find it VERY hard to believe the store suddenly decided they have a policy against auto-refilling my stomach medicine. Based on their response I believe they are doing this as a reprisal for my previous complaint, which is inexcusable. I have never once arrived near closing expecting them to fill a medicine that I had not already been notified would be ready. Also, given the mistake was theirs it is my belief they could have and should have taken a few minutes to fill it. I know from past experience it only takes them about 5 or 6 minutes to fill it because it is just a factory enclosed container .

Lets go back to my previous complaint, just a few months ago. I had made half a dozen trips to pick up my stomach medicine and the assistant every time told me they didn’t have the prescription for my stomach medicine. Which I knew wasn’t true because I had been getting it auto-filled for several years. So I even made a special trip to Walla Walla Clinic and the nurse called to talk to them and right away they tell her they have it no problem. The same day I got there ten minutes to close and the first thing that happened was the assistant says “YOU HAVE TWO MINUTES”. No Hi, hello, how van I help you, just plain rudeness. Then she briefly looks at her computer and says they don’t have it. I explained the whole thing about the nurse calling etc, and she gets annoyed and says okay I’ll check again and taps real fast on her computer, like almost fake tapping. Then says its not ready and that I’d have to come back another day. I tried to explain to the pharmacist now, the circumstances and multiple trips and talking to the nurse and how they said it would be ready and the assistant ignores me like im not even there and slams they card reader on my hand (ostensibly to get it out of the way of the rolling cage door), but hurts my hand in the process, then she walks around and slams the rolling door down right while I’m trying to talk to the pharmacist. That is when I went to speak to the manager on duty and he said he was extremely sorry and that he saw the entire thing and would report it to the store manager. After speaking to the store manager (Scott Simkins) on the phone he said he would make sure it never happened again and was very apologetic. I explained that (at that time) I would not like to get anyone fired but that I felt strongly this was serious and unprofessional misconduct that needed to be addressed. The very next day though, they suddenly told me they were out of stock, and when I pointed out it was on the store shelf they said that I was trying to fill it too soon, which I double checked with my doctor AND my insurance and that turned out to be a lie, or just plain incompetence. Also, it turned out they DID have the prescription the whole time and just couldn’t find it on their computer. In addition the last time I was there to pick it up they tried telling me AGAIN they didn’t have it and tried to say the prescription was canceled by my doctor (which I knew was not true) but I was able to insist they take more time to figure it out, and low and behold they found the prescription, but I still had to wait for it to be filled when it was supposed to be ready, and I received no apology.

I have always been a good, loyal customer and I realize mistakes happen but nobody deserves to be treated this way. And it happens repeatedly and the response that no one is in charge of them and that I should just take my business elsewhere is COMPLETELY UNNACEPTABLE. At this point it is my extreme hope that in the future I do not have to endure such extreme misconduct from your pharmacy staff.

Sincerely,

Richard Prentice

The Rite aide store I’m complaining about is in Patchogue/ Medford area NY! Patchogue Medford road. A pharmacist you have working named Michelle has to be the most rudest person I have ever encountered! She was very nasty to the customers and has no public relation skills! I’m a retired nurse of nearly 30 years and this woman should find a new career path! How can rite aide have this type of person working as a pharmacist! From what I was told by co workers, nobody cared too much for her so I’m not alone on this!

The Lewiston pharmacy never answers the phones on the weekends. I've been trying since June 10th to call in a prescription it's now 24 hrs. Later June 11 and They still won't answer there phones. Im disabled and can't just jump in my vehicle and run up to pharmacy to order a refill. This is not the only time this has happened I've been a customer for 6 yrs and every 3 months they always make me wait 3 to 4 days die to no product. But if I call in 3/4 days early they can't fill my order. but everytime I need a refill of same meds they are always out even though I've been getting same meds for 6 years they can't keep enough of my meds so I don't have to go 3/4 days without medicine. Can you say withdrawl

I called rite aid in Standish, Michigan on Friday around 4:00p.m. asked to have my prescription on record refilled, they said they were a day behind and I'd have to wait to even get them until the next day. It is now Sunday and I still haven't gotten the text they are ready. So now I have to call in AGAIN and even see if they have refilled them. If you go through drive up to pick up a prescription it's not uncommon to wait 20 to 25 minutes to be taken care of. Either they need help (more hands) or training. VERY FRUSTRATING!

JUNE 4.2023 I received a text to refill my insulin. So I waited till the next June 6 23 called the pharmacy about my refill the pharmacist was rude to me that he will no longer fill my prescription and ! What I was just here Friday June 2 2023 and got my other prescription filled he said to me we have a slot of employees they shouldn’t have filled it , sir I need my insulin call my manger or human resource What I’m a diabetic I woke up with a high sugar of 190 the only way to get them is to take my insulin. No one will tell me how to get my prescription and no one will fill it. I just think this is an acceptable for Rite Aid to play with people heath now I have to be rushed to the hospital. I could have due because of this ignorant pharmacist