Rite Aid
Reviews and Complaints

my daughter had surgery today 11/21/12 and i took the prescription for pain killers to my local pharmacy. they told me they couldn't fill it because they saw no dosage, i in turn called the hospital back and they told me it was written very small and told me where to look. i sent my son to the pharmacy to show them and we were accused of tampering with the prescription and the meds not filled. my daughter has to suffer through the night without any type of pain meds . i am furious at the false accusation and also that she has to suffer in pain after surgery.. something must be done about this they never even tried to verify it telling me they cant.

Rite Aid Ripping off Customers/Giving out Incorrect Prescriptions/Rude To Customers: [protected] Wrightsboro Rd, Augusta, GA This is undoubtedly one of the worst pharmacy branches in Augusta, several cunsumer complaints have been filed; against Rite-Aid stating: bad customer service, verbally abusing or harassing black customers, ripping off customers on their drug prescriptions, overcharging, pharmacist refusing to answer questions about medications, and deliberately forgetting to discount prescriptions covered by customers' medical insurance & not honoring their own pharmacy discounts when asked to do so... Definately recommend not shopping at Rite-Aid (They are about as bad, if not worse when it comes to customer service than Wal-Mart!)..

I went to my local rite aid yesterday in Toledo Ohio on W. Sylvania Ave. to have a script filled i had just left the hospital after being there for 6 hours. I dropped my script off for Viado in and the filled it with an antibiotic for a urinary tract infection.

That totally explained why I was up all night in pain from my broken ribs. I am just astonished that this takes place. i returned it today and they corrected the problem but can you imagine if i would have been allergic or had a seizure do to this?

I’ve always wanted to own a pharmacy! I have been a customer for 35 years but no longer. Please be advised I missed A DAY OF WORK FOR THIS!

Rite Aid Age Discrimination - Employment Discrimination .. The Rite Aide Pharmacy Stores in Augusta, GA, Aiken SC, & across the country are being Accused Of Widespread Discrimination & Racism- Blackpages.com.. "Recommend NOT Doing business with this company!".. Racism.. Cheating customers on their money paid for prescriptions, wrongfully terminating/or refusing to hire black men (esp. for managerial positions), Rite Aid Stores purposely stealing/cheating patients on amounts of medications- supposed to be for the customers, "doctoring" the medications badly needed by patients, and lying/giving false pharmacy advice on prescription drugs to patients! Rite Aid Age Discrimination - Employment Discrimination ...
Case Against Rite Aid Corporation for Age and Sex Discrimination. Suit was filed against the Rite Aid Corporation (and its New Jersey subsidiary) in the Superior ...
chatarpaullaw.com/riteaid.html - Cached
Rite Aid : Diversity
At Rite Aid, we embrace our differences and strive to create an environment where ... unlawful retaliation against any person who reports harassment or discrimination.
www.riteaid.com/careers/diversity.jsf - Cached
Former Rite Aid Worker Sues Employer for Disability ...
In fact, Rite Aid finds itself in legal hot water on a number of fronts. Among other legal challenges is an unlawful discrimination claim filed this month alleging a ...
www.lawyersandsettlements.com/articles/​rite-aid-eckerd... - Cached
Rite Aid Age and Sex Discrimination - Employment ...
On behalf of our client, an employment discrimination case was filed against Rite Aid Corporation in the Bergen County Superior Court in New Jersey.
chatarpaullaw.com/elartvriteaid.html - Cached
Rite Aid sued by Muslim woman for discriminatory firing ...
“Defendant Rite Aid lacks an effective policy and/or practice to prevent and address religious discrimination, harassment and/or retaliation, ” the lawsuit states.
pennrecord.com/news/rite-aid-sued-by-​muslim-woman-for... - Cached
Burt Legal Files Lawsuit Against Rite Aid for Discrimination ...
The Law Office of Joshua A. Burt today filed suit against Rite Aid for constructive discharge, discrimination and harassment based on sex and national
burtlegal.com/firm-news/...rite-aid-for-​discrimination...

visited the Rite Ald Pharmacy, 1038 E. Colorado Blvd., Pasadena, CA ("Rite Aid Pasadena") to pick up a refill for test strips. I decided to purchase a new (generic) Rite Aid Trueresult (sic) testing monitor. I picked up this Trueresult monitor, went to the pharmacy counter to pick up my test strips and told the pharmacy tech to give me test strips for the Trueresult monitor. I have had the freedom to do this because my doctor allows me to do this, as long as he has no specific reason to give me a specific monitoring machine. He has NEVER required me to get a specific machine; in fact he always asks ME which one I am using. When I purchased both the machine and the test strips at the same time, I assumed I had been given the right one. I got home, set the machine up and discovered that the test strips were the wrong ones! Since it was a long trek ( I take a 45 minute bus ride, after a 10 block roll down bumpy streets in Monrovia), my son suggested I call the Rite Aid at 308 E. Huntington Drive, Monrovia, CA ("Rite Aid Monrovia"), to see if they could just transfer this prescription over and fill it, since then I would not have to endure the heat, a 10 block wheelchair roll, and then a 45 minute bus ride (both out and back), to and from Pasadena. I was told that they could do just that. I had already called Rite Aid Pasadena, and was told that I should do just that -- go to Monrovia, and I could get the right test strips without paying anything extra -- they would just do what needed to be done over the phone. When I got to Rite Aid Monrovia, imagine my surprise when the people told me that the Rite Aid Pasadena pharmacist had told them that I had come to Monrovia on my own -- in short he called me a liar! He was obsequious, and condescending as well. There is no way that I would have gone on my own, and put myself through riding 10 blocks in my wheelchair to a store that was not going to give me the right test strips. I was completely out of test strips, which I told both Rite Aids. After much protestations, Ms. Ng told me to please go to the side, and let her wait on the customers in the line behind me, and that she would get back to me. When she finished with the customers behind me, I looked up and the pharmacist and she had closed the cabinets, and rolled down the windows! They never had any intent to (a) tell me they were closing, nor to (b ) get back to me to find out what they could do to resolve my problem. I started raising my voice and demanding to be heard. They opened to cabinet long enough to tell me that I had to go back to Pasadena to get the strips. I kept on demanding, and finally they gave me a 50 count test strips, and told me that they would get the other 50 pack of test strips. I had to pay $15.87 for the test strips at Rite Aid Monrovia, and was told I had to take the opened wrong ones BACK to Pasadena and get $10.00 back from Pasadena. I am writing this complaint here, and will also be posting complaints on Facebook, the consumerist.com and Rite Aid's Board of Director -- why? because when I asked how I could contact the Regional Managers of both stores, I was told that "they had already talked to him and his boss." As to whether these "managers" would bother to contact me as the aggrieved customer, that was not clear. In short, Rite Aid set themselves up for this open complaint. I have severe osteoarthritis, bilateral carpel tunnel, diabetes, knee issues, etc. I do not find it funny to be running around on my own to and fro. I always make sure that I find out precisely what I have to do and where I have to go. The level of disrespect by both Rite Aid Pasadena and Monrovia staff was and is appalling! Rite Aid Pasadena's pharmacist and Rite Aid Monrovia could have handled this transaction far more easily than they did, and I am truly outrages that neither one of them respect their customers. Shame on them!

I purchased a Libman Freedom Spray Mop on 9/21/11 at 1303 Woodbury Ave. Portsmouth, NH 03803 with a mail-in rabate sticker on the mop for $5.00. After going online I was informed that the rebate expired on 7/31/11. I bought the mop thinking that I would get a rebate of $5.00. Unfortunately, Rite Aid did not remove the sticker on the mop and I went online to see that the rebate date expired. Posting on the mop that I would get a rebate if I mailled all the corrected information to Libman was not correct.

I would appreciate any response to this email. I have found that I really have to make sure every purchase I make with Rite Aid is as it is advertised.

Definitely the rudest, laziest, the most useless people of all! I NEVER EVER EVER got proper greeting while entering or exiting store on Anderson ave.in Cliffside Park, NJ. and for me, simple 'hello' and 'bye' would do just fine. I NEVER GOT A SIMPLE "THANK YOU"! Moreover, employees spend most of their time on phones having personal conversations instead of helping customers- they never helped me find what i was looking for...but what they did was to follow me around the store making me feel like a thief. also, more often that not, shelves are empty and/ or without properly displayed prices! today i made a decision that i will NEVER EVER visit this or any other RITE AID store again! I'M TAKING MY BUSINESS Elsewhere where i'm gong to be more appreciated!

Today my mom purchased 3 bottles of Coca Cola at Rite Aid in Union, NJ 07083.The two bad bottles had yellow caps (with Arabic writing on them) whereas the bottle with the red cap tasted fine.I opened the first bottle poured a cup for me and my brother and it was God Awful. So we then opened the next bottle with the yellow cap and it was again Disgusting... Then we tried the one with the red cap and it was fine. This has Never happened before.It really made me ill. Can someone Please let me know what is going on here?

The head manager for Hammond, LA Rite Aid is the ABSOLUTE rudest, most unfriendly manager in the entire area! I actually started shopping solely at Walgreens because of her! She is also a racist. Whoever hired her has really poor judgement!

First Incident : They lost my prescription and told me just go back to the doctor and get another one. No considreation for me tha patient that required the medication immediately ofr the fact that my doctor only sees patients once a week and that it would require my taking off another day of work to obtain this.
Second Incident: My husband had surgery so at the pre testing the doctor sadministered prescriptions for post surgery. We put them as instructed only to be topld 36 hours later that they were still not ready. When asked how much longer by the cashier she was told " dont put me on the spot i dont know when they will be ready"
Third incident One pf the post surgery prescriptions was not covered by my insurance as per the pharmacist, I contacted the doctor he called the pharmacy of which i hafe the date and time with a new prescription, when i called to see if it was ready I was consistently hung up on and or put on hold by just laying the phone down on the table. I know this because i could hear different transactions in the background. When i finally got a call through i was told that there was no prescription called in for me.

These incidents may seem minor to some but they are enraging me. Their lack on customer service is despicable to say the least.

I was at the Whitehouse Station, New Jersey store at around 12:15 pm on July 26, 2011. I brought with me two Video Values coupons from July: 1) $5 off Any Foster Grant Sunglasses, and 2) $5 off Any StyleScience Sunglasses. I was going to use these coupons on children’s sunglasses as there’s nowhere on the coupons that states “excludes children’s sunglasses.” The Children’s sunglasses I picked out are priced at $7.99 for StyleScience and $6.99 for Foster Grant.

At checkout, the shift supervisor said the coupons can’t be used on children’s sunglasses because it is “nonsense that such high value coupons would be given out for things priced at $6.99 or $7.99.” She went on lecturing me that the store does not make any money with those coupons. I told her first of all, the coupons do not state that I can’t use them with children’s sunglasses, and second, I know some of my friends have used these coupons with children’s sunglasses though not at the Whitehouse Station store. It was fairly busy at the store at that time, and she went on doing her thing without even a word of “sorry about the inconvenience” or something to the same effect. There wasn’t even a simple smile. I was left there feeling like I did something wrong. The manager came out and said he would take my coupons, but he still said that the coupons should not be used with children’s sunglasses. I showed him the coupons where it says “ANY, ” and then he said the children’s sunglasses I picked out are not StyleScience or Foster Grant. I was too annoyed to show him the words “StyleScience” and “Foster Grant” written on the sunglasses I picked out. I ended up not buying anything and left the store. Keep in mind, there was NO SIGN stating that I could not use my coupon (nor does the coupon state that I can not use it for the sunglasses I was going to purchase).

I was truly disappointed in the store associates’ attitude. I think I wasn’t a horrible customer to deal with as I didn’t yell at anyone, and I was just trying to explain that I was using the coupons the way they were intended to be used. I didn’t see any friendly smiles from any of the store associates. I think it is ironic that the following statement is posted on Rite Aid 's website because this just wasn’t the kind of treatment I received today.

“Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome… Our associates are trained to offer our customers friendly, helpful service in every area of the store.”

I have been in the store twice when the manager has yelled at one on the parttime employees.Not quietly or in the office.This employee has been there for at least two years.She is always pleasent and helpfull.This girl works a full time job.Besides this part time one.I don't know where he was trained, but I do'nt think it it right for him to be yelling in front of customers.I am right in the middle of three different Rite Aids, plus many other drug stores.If I see this again I am going else where.

I stopped by the rite aid on 42nd st and ave D today on my way home from church and encountered a very rude manager by the name of Arnold. I stopped in to get some christmas lights, and as it is customary to ask that the lights be tried before purchasing to ensure that they work, i did. First of all I turned around and saw this employee standing right behind me and I said excuse me please...He pretended not to hear me so I repeated my self about three times before he finally acknowledged my presence. I was not even asked if I needed help but instead was ignored when I tried to ask for help. So i said to Arnold (manager) "is it possible for these lights to be plugged in so that I could ensure they light before I get them?" He grunted "NO, if they don't work just bring them back." Then went back to opening his box. So I continued and said that I don't live in the area and it would not be convenient for me to bring them back before the holidays ended. He looked up again and grunted. "I SAID NO & that's that." I could not believ my ears. I am a Pharmacist who worked previously at rite aid as a supervising pharmacist and left to go back to medical school. I am now a doctor with colleages who work in the area and send many patients with rx's to rite aid to be filled. I was shocked at the disdain with which this individual spoke to and looked at me that I could not let this incident go. I think if this is his normal behavior and customer service skills, then he should not be in management where he is expected to deal with customers on a regular basis. I hope this manager is adequately disciplined so that no one has to be treated in this manner again over such a simple matter.

A few years ago I went into my local rite aid pharmacy. I gave them 2 prescriptions i've had filled before on my aetna insurance. A few weeks prior to this I got a new insurance. I had told them my old insurance(aetna) was ending and my new one would now be in effect. They said okay, took the new insurance info, after I paid for a med, all good. Now back to when I gave them the 2 prescriptions I needed to have filled a few weeks after I gave them my new insurance info. They rung up the prescriptions, it was 10$ like normal, I paid it and went on my way.

That next month I try to refill my prescriptions again and they tell me I owe them $480. I said "no no, you must have the wrong person". They assured me that I owed them 480$. I asked why, and they said that after I had paid for my 2 prescriptions last month, the insurance denied me, and so I have to pay the full price of the two medications.

After further investigating, they had billed my old Aetna insurance last time, and supposedly it went through, but was later denied? But they weren't even supposed to bill that insurance, they were supposed to bill the new one.

I look into things further and discover that the new insurance(that they never billed) isn't very good and will only pay a tiny tiny bit of the prescription. If I had known that my prescription would be $480, I would have called my Dr. and gone with an instant release version of the medications I was prescribed. I can take either the extended release or instant release, the Dr. is okay with either.

So I left Rite-aid pharmacy, and started using another pharmacy. Two years later now, I started filling at Rite-Aid again, and they harass me every time me or my wife go in to get a prescription. They even lied to my wife and told her that I said she was going to pay it off, she paid some of it, and then realized they had lied to her when she later talked to me about it.

I'm pretty furious. Now all the sudden my prescriptions are taking much longer to fill, and they told my wife when she went to pick up 2 prescriptions that they had been deleted. The lady then said "oh hold on" and came back a few minutes later saying that the dr. just hadn't responded, when my dr. is very very quick in responding, usually the same day.

So now they're starting to screw with us, and this just all seems wrong. If I had known that the pharmacy would mess up my 2 prescriptions and sell me them for 10$, then later tell me I actually owe them $480, I would have gone with the generic instant release of my medications and paid only 30$... but because I had already taken the 2 prescriptions when they sold them to me for $10, now I can't return the medications. Recently i've been paying on it and I have it down to $150, down from $480, but after they told my wife that I said she would pay it off, when I didn't... and after talking to some people, i'm starting to think that they should have paid for their own mistake. And maybe the money I've paid on that bill should be given back to me. At the VERY VERY VERY least, they should have given taken that $480 bill and reduced it to cost(how much they paid for the medicine, without their profit inflation).

Any advice anyone can give me would be great, thank you so much. I've never been screwed over at this dollar amount before and I'm pretty irritated.

Rite really can be a great place to work however it does have corruption and could use some changes in the way it operates.

There is a constant changing in programs to keep the customer coming back for more. But these programs have proven to have many holes in the ways of how they work and is creating more problems. The new Wellness Plus system is absolutely awful in the way that it works. I don't think Rite Aid see's it. It is so buggy, can be complicated and I won't even go into details how customers are robbing the company blind with all of these 'back doors' and 'loop holes' found. Also, you will find that many members of management or associates don't even know how all of these programs work either. Which all in itself creates a whole new slew of problems.

Upper management is an absolute mess. Pay rates are very low. Hours can be so scarce. Unexpected Lay-offs. Seniority means nothing. Positive communication does not exist (it's only mentioned if it doesn't need to be mentioned. when it is something that needs to be inforced/expressed/fixed... it's concidered a chore and it does not get accomplished).

You only receive yearly raises. Little or no training is offered when hired. It is hard to grow professionally due to favoritism and personal feelings of others. Excessive bouts of pessimism and criticism is not the key to a sucesseful company or work place. Not enough staff in some stores to maintain all quota's for the stores upkeep or proper customer service (which is why ratings are down for so many) thus creating tension and suffocating our best workers due to expectations held too high for them to uphold.

Also? I'm very certain that one half an hour break every 6 hours isn't exactly legal either (if you can even obtain the time to gain a break. but if you're caught with overtime, you get your head bitten off rather quickly and the system is very quick to point figners).

There isn't enough security for the stores. Theft/Scams are such a huge issue because it is not properly taken care of right off the bat. Polices really should be re-written and inforced, promptly as it should be.

You can give your all but don't expect anything in return.

When this company bought out Brooks Pharmacy in 2007 they began to fire associates all over the warehouse because they were older and could no longer select items as fast as younger workers. The terminated associate would then be replaced by a temp to hire worker instead. Some of these associates were employed with Broooks for 15+ years only to have their career distroyed by Rite Aid. Some associates however could violate policy after policy only to have the violations covered up by Human Resources. This included damaging company property, leaving the facility while clocked in, sleeping while on the clock, using the security cameras to spy on female employees in the facility next door, using racial slurs towards African Americans, and constant sexual harrasment towards myself. ALL of these complaints were overlooked, and YES, all these instances were committed by a single associate. Finally when I had enough of this individuals vulger language, I fought back and was terminated for "creating disharmony". All I can say is WATCH OUT for the Loss Prevention Dept. in this place, they are as crooked as one can get and if you point out that the ones who are suppose to enforce the rules, are the ones who are violating the rules, POOF, you will be fired.

So i statred working for Rite Aid almost 3 months ago and it was going fine. I called out sick once for the stomach flue about 2 weeks after they highered me. Then I called out for an extreme family emergency probably during the 2nd month of my workin there. The next week I had called out for the last time because I had a fever and a very bad cold. I called my shift supervisor and asked her for my week schedule and she said I had to call my manager because I wasnt on the schedule anymore. So when I called my manager 2 see what was up and before I cld say even three words she said "You called out three weeks in a row" and then she says "I knew you had issues ever sense you started here sense the day I highered you." Everytime I tryed to explain she wouldnt let me and kept saying no, no, no, no!" When she said I had issues I said oh well thanks a lot. She said we all have problems but we keep comin to work everyday. I even asked her if she wanted me to come in with a fever and she said no! So what was I supposed to do. I hardly got to say antything before she said thats all I have 2 say and hung up on me!
I chose to go in and get my paycheck the same day so I didnt have to worry bout goin back in there later. When I went in she and the other employe where saying no way did she rlly just come in here. I said can I please have my last paycheck and she said sure. Well as if she didnt make her message clear as it was she tried to really put it in my brain that I didnt understand and that I was the one who was rude to her on the phone and right as I was about to explain myself she said I need to ask you to leave. I didnt even say anything. I told her I did understand and that I was truley sick. She said I was unreliable and that I guess I shouldnt be working! She looked at the older friend who was with me and said "She doesnt understand" We chose 2 leave in that moment. I wasnt rude to her at all... I didnt deserve to be treated the way I did, it was unfair!