Replied
We purchased three leather loveseats from Rooms to go less than 15months ago and purchased the extended warranty because we were told it would cover discoloration and excessive wear and tear. Two of the loveseats are going to have to be replaced as have white paint/color worn off both where the foot rest rubs up against the couch when it extends and on the seat, where you sit and where the sunlight hits it.. It’ looks terrible and we have only had the couches for about 15 months. Well, they responded & it is not covered. This is unacceptable because rooms to go tells you it is covered when you buy the extended warranty & then fortegra says it’s not. I told the fortegra employee this and she said nothing. This is unacceptable and bad business.
Noble & Nancy Risner
Claimed loss: Two power loveseats valued by rooms to go at about 3000. In my opinion now they are garbage No value
Desired outcome: Fix the loveseats so they don’t look like they belong in the garbage. Train your enployees the value of telling the truth
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
