Rooms To Go review: Three piece leather living room set

I purchased a Cindy Crawford sofa , love seat and recliner at the Ft Myers location on Nov 28,2021.

It is just me and my husband (so the set is gently used). I noticed the back of all the seats are getting a sticky feeling. I tried using the leather cleaner that I received when purchased and it did not help. I have been buying leather my entire life. I have owned at least five sets. Some are 20 years old and none have ever had this issue. I asked the sales associate if these were genuine leather and she assured me they were not the cheap mixed leather or faux leather. I called the customer care (not very caring) and explained the problem and asked what I could do about it. She explained that the one year warranty was over and nothing could be done about it. I then asked for the manufacturer info and that I would take it up with them. She said she did not have that information to give me. That’s ridiculous. I am very upset because I have been buying furniture from RTG for 20 years and never expected to be brushed off like this. I know RTG claims this is genuine leather but from what I

researched, only leather mixed with plastics will do this sort of thing. I was told this was genuine leather and apparently it is not. False advertisement. This is not right. The year warranty is useless because it takes longer for the plastics to start breaking down. So, now I am stuck with a gorgeous, almost brand new set that is sticky and degrading? I paid over $4000. I won’t be taking my business to them anymore unless this is resolved.