Ross Dress for Less
Reviews and Complaints

I went to Ross store located at 8888 Waltham woods rd baltimore Maryland, it was Saturday July 14 at 8 pm. In the female fitting room there were two african American employees .one had green eyes.they were so rude at me.mocking me.laughing at me.
This is ridiculous .I reported to manager but she didn't do anything.I become depressed all day because of their misbehavior.I plan to file against the store if they will not be warned.
Please contact me if you need more information.

I love shopping at Ross. They have great prices and great customer service. However when I was shopping at the southwest 3rd street Ross, in Oklahoma City, I witnessed a manager being rude to her employees. The male associate was putting stuff up but apparently not moving fast enough. Suzy then called him useless and told him to get out of her store. There was no need for that kind of verbal abuse to an employee

This trip to Ross, like many others, was normal for my mom and I today being that we've been coming here for almost a decade if not longer (from what I remember). Anyway everything was fine up until it was time for us to pay. Let me break this part of the experience down detail by detail for you guys just so you all know what exactly happened. As my mom laid all the items on the counter for the cashier (Susan/ or Suzie) to scan, she also paid attention to the total because the cashier was on the phone at some point so my mom was silently making sure nothing was being scanned twice accidentally. At some point, my mom thought she scanned an item twice by accident but the cashier very quickly, and rudely said "I DIDNT" as if we were being an inconvenience to her. Anyway once she was finished scanning all items and we had already paid, she told my mom to push the cart aside and my mom replied to her with "thank you, thank you" as she walked away with the cart. I was left gathering our bags when I realized my mom had already been heading out the door so I yelled out for her realizing she forgot about the items, by this time the cashier was already helping the family behind us- that's when I hear her laugh and say to the family "Thats What she gets" in a smart tone while laughing at us. Through the whole interaction with her we didn't say nor do anything that could've disturbed her (anymore than she already seemed) and she treated us like a joke to other customers. That's RUDE and very POOR customer service. I told a manager about it though I don't think she seemed like she was going to handle it at all. I hope this reaches someone important and someone who cares about the stores future. Thank you for your time.

A few days ago i went to Ross located on 3333 Preston Rd in Frisco and i had the worst experience ever. i have been shopping at this particular store for the last 8 years and for the first time i will never go back. i was ahopping for perfumes and had like 5 perfumes but one of them missed a price. its normally 14.99 its beyonce heat so when i reached to the register the sales lady couldnt find a price and asked the "Manager. her NAME is Brigette if i remember well. she was the most disrespectful manager anyone could ever aproach. anyways i told her that i really wanted the perfume if she could do me a favor and look for the price she, picked another perfume that was way higher and she said she had no time to look it up so she wanted to ring it up with adufferent one i showed the price on line and she told me get off the line and go figure out the price on my own. i was very offended and she said " u either take it for the price iam giving you or you dont". i stepped away and when she saw that i was serious she looked for the actual price and found that i was right. no apology or any remorse she rang it up. i would like your coprporate to follow up with this lady for i will never be shopping at this ross any time soon. Christine.

kristy was really rude I wanted to return a blouse that i bought in another city the blouse didnt have a tag but I had the receipt. Kristy said the brand was not sold at any ross store that the blouse was not from Ross. She made it seem like I was bringing a random shirt to return. I browsed around and easily found a blouse with that same brand. She was super rude. Most people workin at this store are rude and not polite at all. No wonder theres never a lot of customers.

I worked at Ross for about 2 years. I don't want to say which one, because I know that the treatment of employees is the same across the board. I see a lot of customer complaints about Ross. Bad customer service, dirty stores, barely any employees. There's a reason for all of it. That's how Ross saves you money. I'll explain. The lack of respectful employees throughout the company (some stores are full of them, some stores have a few, some have none) is that Ross does not treat employees well. You're watched like a hawk because shrink is so high, and they will only look inward, meanwhile most of it is walking out the door with shoplifters. Upper management acts like you don't exist. I worked there in a management role, and the DM did not know my name, did not speak to me unless he absolutely had to, would avoid me when he came in the store. Same with the zone admin. (his boss) and anyone else higher up the ladder. The Ross hierarchy acts like they're celebrities. Like they should be catered to, and fawned over. I met 2 store managers that acted human. I've seen store managers refuse to run a register and actually say that they that don't have to do that kind of stuff anymore. They act like menial labor is beneath them. Cashiers are also timed. Before you even walk up. If they dip below a certain number for 3 weeks consecutively they're written up. 3 write ups for the same thing and they're fired. I've seen it happen. So sometimes if they don't seem talkative, they seem to be rushing, or they ball up your clothes and told them in the bags they may be trying to keep their jobs. The nicer people weren't cut out for Ross. They always seemed to figure out the flaws and get out fast. Not to say we didn't have nice people working as associates. We had many very respectful associates. Many that had been with the company for years, but younger associates seemed to rotate quicker. Leaving us with the less polite associates. Ross takes what it can get. There aren't a ton of people beating at the door for a job. Especially once they realize what they have to put up with.

The stores aren't always kept up because Ross purposely underhires and understaffs. On a typical Friday night in my store (we did about $45k to $50k on a Friday) I had a main cashier, backup cashier/sales floor associate, fitting room attendant, SPS (loss prevention) and myself. Because we had such a steady rotation the salesfloor associate wasn't aslways register trained. More often than not I was the backup. I'd cover the break for the cashier with no backup. Customers aren't happy on a Friday night with one cashier. Supervisors aren't happy with 3 associates. We had to hustle. The store would get trashed, 4 of us would clean what we could, and we had to be out within 30-45 minutes. 15 of that was me taking out tills, shutting down registers, nightly paperwork, checking sales, preparing to get yelled at by the SM the next day for not making sales, and not having the store in perfect condition. By understaffing Ross keeps their prices low. The savings are passed on to the customer, and the employees get to suffer.

Ross just doesn't care about their employees. I was threatened by a shoplifter. It took 15 minutes and the police to get him out. I had a near breakdown in the back when he was finally gone. I was overworked (we were short staffed as usual and I was working 10-12 hours straight without lunch breaks), I was exhausted, a line had formed while this man was threatening me, and the customers were complaining that I wasn't running a register. The lack of compassion, and humanity is palpable in the customers, in upper management. I walked into the back and broke down. The police told me if the man came back to call them. As soon as they left I was told to just go into the office if he comes back. Stay in the back until he leaves. The ALDP (Loss prevention manager) called the next day and asked why she was not notified. I went home as soon as the police left. Again, no compassion.

The only saving grace for me at Ross was the people I worked with up to the SM. I made great friends. Working at Ross is like working on a sinking ship in shark infested waters. No matter what happens you're screwed. You learn to laugh with the people there. Sometimes you commiserate. Sometimes you have to psych each other up. Sometimes you're their shoulderto cry on. Some of the customers are the sweetest people you'll ever meet, some are the worst. Sometimes you have to step in the back and scream. Sometimes you page someone to the back to tell them about the lady that comes in once a week, and complains about everything! She always says she's never coming back, but you know you'll see her on the next senior Tuesday.

I hope that whoever reads this thinks about this next time they go to Ross and see something out of place, or your cashier seems a bit frantic. Some people just shouldn't work in customer service jobs, but some people may be feeling the effects of Ross. If you get a cashier let them know. They probably don't hear it often.

Store number: 1674. Hialeah, fl. Transaction: 0819. Employee name is Natasha. Cashier threw my bags on the floor. I asked if they dont hand the customers the bags and she implied i had to pick it up from the floor. Also, i spend over $100 in which one of the items was medium size and i needed a bigger bag, cashier implied there was no bigger bad. Cashier was abusive, inattentive and deverses to be fired. The fact that my bags were thrown on the floor for me to pick up is unacceptable. She deserves to be punished or i will file a law suit against ross as this was all recorded on store camaras when i was with my little kids.

Bought a pair of women's Flojos Flip Flops on June 4th at the Ross located at River City Marketplace in Jax, Fl. A few weeks later, approx June 21 the right one came apart on the front. Had to glue it to be able to walk. Put them up...of course I did not keep receipt as I had my bank debit info on my bank app. Who would think a pair if Flip Flops would come apart. As I live 20+ miles from the nearest stor; brought them with me to the store in Yulee, Fl on Sun., 06/24. Could not exchange as I did not have a receipt. Once again you never expect Flip Flops, specially coming from Ross would last 17 days. Showing them my bank app where it shows my Ross purchase was not enough. I told them just to throw them away...and they do not need to sell low quality items. All in a very nice way. But honestly... I am never buying anything from Ross again. Tk.you.

Young lady has red hair came in on 6/23 made a purchase at 11:56 the young lady who was helping me kathlene stated that hee computer showed it didnt go through i informed her the pin pad showed approved so i had to swipe a second it printed a reciept before i left i checked my bank account which reflected a charge twice to my account the young lady with the red hair was walking back to the cash stand from helping a customer and i waived her down to show her i was charged twice she gave me the number for customer in told me ill have to call my bank to dispute it i was fine with that so i step aside of cash wrap to pick up my phone as i had a personal phone call and the young lady states to me you dont need to make the call here we cant do anything about it anyway and stated you can make the call from your car or the comfort of your own home i sending this to you guys as a customer i felt disrespected and felt that was rude for her to say when all she had to do was hand me the card and explain what the process was for me to get my money back this is not the first time ive shopped at this store in this same lady has given me and my grandmother attitude when we tried to exchange a suit case so im bringing it to your company attention i felt horrible because any business i was doing with my phone in that store is my business if i wanted to take or make a phone call i have every right to thank you ..

It seems like Ross cares more about their customers then their employees. They just went up to hiring at $11 an hour instead of $9 which sounds great for new people but I have been there for almost 2 1/2 years and went from $10 an hour to $11 an hour. So while people around me are getting a $2 raise I'm only getting a $1 raise. What a way to show you their appreciation. After 3 years you get a $.50 raise and then after 5 years you get a $1 raise. My 2 1/2 years gets me exactly what someone who is hired today gets. I work as hard as I can every day I'm at work at it gave me a sense of pride to know my hard work meant something. That is why I got a $1 raise after being there over a year. Now it feels like that's been taken from me. I'm not worth anymore than someone that's been here for one week. Also the store doesn't turn on the air conditioning until the store opens, we can manually turn it on but it turn back off after 20 minutes so we have to sweat until the store opens and customers come in.

Amy Broadway

Store 0444. Reg 08, trans 3262, date 6/19/18,
Time 10:32, Assoc 899911. Name Nelly. Sheridan Plaza, corner of 56 Ave and Sheridan St, Hollywood Fl. There we 2 people in line when I got there. The cashier was on her cell phone while cashing them out. She was still on her cell phone with what appeared to be a personal conversation. She was very involved in her conversation and not really paying full attion to what she was doing. I thought my total was incorrect. She quickly stated she gave me a senior citizen discount. I stated that I thought it was incorrect and she should get off the phone and xheck it. Nelly then went ballistic. Screaming, calling me names, harressing and intimidating me. I payed my bill Which she had over charged me 30 dollars. I went to security and asked them for the number of corporate. Security (who was a young woman) ignored me and pointed to a board which basically had no information on it. I left the store checked my receipt and was over charged $32.99. Nelly had charged me twice for a pair of shoes. When I went back in the store and presented the sales slip to the timid securiry guard who told her she over charged me. She was very snippy and insisted she didn't. When finally convinced there was no apology no nothing. She rudly asked for ID. I presented her with my drivers license. When asked for my credit card I stated I left it in the. car and asked for my drivers license back while I retrieved it. Nelly said she was keeping it while I retrieved my credit card. That made me a bit unconfortable as this lady who had just threatened me minutes ago now had my information. When I called the store at 11:05 regarding the matter. The lady who answered the phone told me Nelly was a manager and that there was nothing She could do about it. WOW. She was a bit snippy also and it was obvious she was covering for her. I was so distraught over the situation I didn't sleep all night. What kind of help do you have.? This is not how customer service is conducted. The cashier, the security guard and the woman answering the phone all acted in a very unprofessional manner. Needless to say I will not be shopping at Ross. The saying goes when you lose one customer you lose 10

The Ross store at Razor Ranch is the messiest store I have ever shopped in! There are clothes off the racks and in the floor. The isles are strewn with merchandise in the floor. Some isles you can't get down because of junk in the floor. Shelves are unkempt with merchandise from different departments just thrown on shelves. Men's clothing are hanging in women's department. Garden merchandise is broken and laying in the floor!
Always a long line at the checkout but only one cashier! Today I just left my items in the basket and left! A big waste of time shopping! Another customer did the same thing and walked out after seeing the long line to pay. I will start shopping elsewhere.

I had a very unpleasant experience with your store manager Alisia on your store on 7th Street in Fort Worth, TX. Near the Montgomery Plaza. I walked into your store at 10:57PM to see if you had a baby tub that I been looking for since I have a baby due any day now.

The doors were still open and they had customers paying. Not only was I chased after I walked in to tell me that the store was closed which was not yet if the doors were not closed but I wasn't even allowed to look at the product that I was looking for. I did not appreciate being escorted out of the store. Alisia, "the store manager" had no interest in giving good customer service much less allowing a customer to buy at your store.

Note: Also your store managers who are supposed represent your store should not be dressed in stained shirts and look like they just got out of the kitchen.

Should you want or need more information I can be reached on my email. [protected]@icloud.com

6:00 PM, Tuesday, June 12, 2018, I shopped at Ross in the Market Place, Tustin, California. My accumulated purchases were nearly $500.00. Usually on Tuesdays, Ross gives 10% discount to the seniors. Well, being a senior, I forgot that it was Tuesday. I was ready to pay AFTER the cashier had already rung the purchases... Suddenly, I remembered it was Tuesday. So, I asked for the discount. She had to call the supervisor to unlock the cash register to fix the error. The supervisor was irritated. He looked at me and said: "I won't fix it next time. You have to ask for the discount before the purchases were finalized." I said: "Gee, sorry, I didn't remember. Don't you ask when you see an older person?" He coldly replied: "No!" and walked away. Gee! He should watch his customer etiquette. I recommend that on Tuesdays, the cashiers should remind the seniors that it's Tuesday. We're aging. Our brain is also aging! The bossy supervisor should take the Customer Service 101 class or be fired! On the contrary, when I left this store and went to the one in Centre on Seventeenth, Santa Ana, the employees there were polite, smile, and reminded me that it was Tuesday. I felt good shopping there. Thank you for reading my pleasant and unpleasant experiences.

I worked as a Senior SPS in four different stores over a period of seven years and I can pretty much tell you that everything posted on this board is true. I was repeatedly harassed and threatened by thieving "customers", which is to be expected in a security-type job - but management did everything they could to brush these incidents under the rug to make sure their stores didn't make any waves. In a sick twist of irony, I was eventually terminated because one of the area supervisors felt "threatened" (read: embarrassed) by the fact that I didn't want to go out for drinks with her and made up a bunch of lies to HR. Or at least I think that's what happened - they refused to give me an official reason for the termination. In any case, Ross Dress for Less is a terrible company to work for and the sort of California corporatism they repeatedly display is anathema to any sort of real world subjective morality. I thought perhaps my experiences were unique to the locations I worked in due to the absentee leadership of district manager Ha Tran, district LP manager Brett Johnson, and store manager Tammy Cruz (the majority of whose working week was spent sitting in the office "working on the schedule") but from what I'm reading I now know that many others throughout the company have shared in its misdeeds. If I could give a review of zero stars, I would gladly do so.

I was shopping at the Ross located in Matthews, NC, and I witnessed what I later learned was the manager of the store yelling at a new employee training and as he was walking away called the trainee a "stupid [censored]" and I had to explain to my kids to never use that word. It honestly infuriated me to the point where I just got my family and left. I tried to look at his name tag and it looked like his name was Zanga or something similar. I will never shop at that store again and this kind of discrimination should not be tolerated within your employees.

On the evening of June 13th I was in your Ross store in Cypress Texas. There were so many customers standing in line and only two cashiers. Customers were obviously upset of the slowness and number of the cashiers working. Then one of the cashiers just walked away from her register and that left only one with a very long line. This is not good customer service. It appeared that none of the employees cared. This store is loosing money if they continue to treat their customers in this manner. Someone needs to go to this store and retrain these employees on good customer service. This store is in a great location to make money for your company but this will not happen if customers dread the wait time and would rather shop at another store. I felt you need to know about this location.
Sincerely, Anne Johansen

Well I went to ross dress for less to return some clothing I had purchased on monday june 11, 2018 and returned them the very next day on tuesday the 12th of june 2018 well I had my receipt in hand and the tags were in tact, I was very polite to this cashier right from the start she was very rude to me she was even getting smart and acting like she was not listening when I was explaining why I was returning the items so she could maybe not put them back on the racks for resale cause the shorts were damaged thats my reason for bringing back... Well sge was really rude all the way around made me wait while she investigated the tags to the clothes, and I asked her is something wrong with the computer is it not reading the barcode on the sunglasses? And she ignored me, so I felt really embarrased cause she was giving dirty looks at the clothes and really making a big seen in front of a line of people, so I respectfully said excuse me miss is there a problem I gave the reciept and I just bought them the day before and the tags are on them and she looked at me and said... Well I wasnt here yesterday! So I dint know... So I said in return excuse me what? And she gave me a blank stare and a disgusted look and took her ear phone out and got really smart and said... I said I wasnt talking j you I was talking to someone in my head piece... So then I said well I guess then and she was so rude and embarrased me as it is I was having a bad day so decided to get out and return some items to air my head out and I got treated like that... The cashier is named tammey shes a big lady with her s* dont stink attitude.. The store is on 2046 south mooney blvd
City, state: visalia, ca
Postal code: 93277

My husband and I went to the ross that is in regency last weekend. It is usually our favorite store to go to because everything is orderly & stocked and clean. When we went it was so shocking how messy the entire store was, nothing was organized and the employees were less than friendly. Except for the cashier that did the checkout, she gave my son stickers and was very nice. Won't be visiting again.

Walking into the St. John's towncenter today was one of the worst experiences I've ever had inside of a Ross. I am a usual customer of Ross across the nation and today I was disappointed to see merchandise everywhere. Customers leaving merchandise on the floor and nothing being organized. There were multiple isles that had piles of clothing, shoes, hats, belts, etc. After spending just 15 mins in the store I walked out feeling frustrated. I am hoping to see a change in the organization and cleanliness of the Ross stores.