Ross Dress for Less
Reviews and Complaints

I work at a Ross in Memphis my manager is the same way its no way to get around her because she is friends with the dm. At Ross managers believe they can treat you anyway they can because they hold your job in their hands. The best thing for you to do is contact hr and dept of labor.

Apparently the training part is what I agree with the most. I had to rely on other employees to help me train on some basic and advanced steps of being on the register. I don't think any Ross management staff members like their job and they don't do it, but that's why they get paid a lot more than we do.

Leaving was the best thing you could do. Try filing for discrimination if you think it'll do any good. Talk to a lawyer first of course.

you have to understand we are busy people. its not out fault! we get hundreds of customers a day. its hard to keep up. if you dont like the service then suck it up. go somewhere else. we try our best.

Sounds like you're over reacting. There is a waiting area for a reason. Stay there.
She also couldn't "waive" you over, /wave/ perhaps. Would you have prefered her to scream "YO! It's your turn!" ? It's SOP to motion for the next guest, you then approaching her with an attitude "Why are you so rude?" bs is indeed YOU being the rude one.
I'm guessing you were either having a bad day and thus taking it out on the poor cashier or you were having your male PMS time, either way, stop being a drama queen, breathe, carry on.

I went to Ross in Kingsport tennessee yesterday and when trying to check out the other cashier in the customer serv box was not doinh anything. She finally turned around and waived at a woman she knew and told her to come over there and she would get her. Well assuming on my part she was going to help assist the rest of us I went to Ms. Marshalls line only to be told "i will not check you out you can go back to the other line" Ok i tossed a shirt on the counter which was five feet from her. She then accused me of trying to hit her, lol. I advised her that was not so and If that were my intentions I was not that bad of a shot. She then told me we would take it outside. CAn you all believe this? I told her ok come on I was not gonna put up with her [censor]. She wouldnt come out from behind the counter. She threantened me! The manager heard her and came up front when she was yelling at me. After telling the manager she lied and said that she did not say that. Everyone in the store heard the woman and really got mad because she was lieing and the other cusotmers told her she was a liar. I called the Dist. Manager Tim White, well he is as big a joke as she was because he lied to me, said he reviewed the tapes and he had not he was out of town! Wow this must be the requirement for a job there you have to be a liar. As with anything not everyone wil agreee with anything. Mr white never called me back i had to call his sorry [censored] back. Then he takes up for the beligerent, uneducated, rude and obnoxious employee he has ! Wow I have to keep reminding my self and this is America, huh, right) I did not do anything to deserve this and am intending on filing a lawsuit this is ridiculous. I go to a store to shop and am threatened by a store employee? The worst part is that the district manager is just as sorry as she is! He had not even seen the tapes and he was out of town so how could he have seen them but he said he did. I adivsed him there was no way he had seen those tapes and to stop his lieing. he did not disagree with this. I will never ever spend a dime there again! not ever! I will tell everyone just what Ross is all about!

Everyone has either had good experiences with employees at Ross at all locations. However, just because someone has had a good experience doesn't mean that goes on at all of their stores.

I had a bad experience where I purchase 14kt gold earrings at Ross in Hilo, Hawaii and they broke. 14kt gold earrings shouldn't break no matter how many times they are put on - taken off (as I later found out when I called jewellery stores with much better reputations, but much higher prices--I wanted to know if 14kt gold earrings were that soft). So, I took the earrings back with receipt and tags only a couple of days after I purchased them. I was told that I had them longer than I did-I had the receipt!-and then I was told that I switched them. I have read several other complaints and positive reviews of Ross from around the country just to find out if I was just one who had a bad experience. Well, many people from different parts of the country seem to have had the same experience when returning items with all the tags and receipts (the ones who took time to write a complaint online).

I won't shop at any Ross Dress for Less no matter the convinence. Before that experience I was a frequent shopper. Now I'll save my money alot longer for better quality jewellery from a store that means customer service and satisfaction.

I work for RDL in So Calif. Same here. They are systematically getting rid of tenured and higher paid employees. Then when you go to unemployment hearings (they always deny claims) they have all the nit pikey evidence with no real merit and the EDD agrees, with them!. Yes they missed a highlight and 1 initial. The EDD is the 1% lapdog. The 99% is lost. Any Class Action Lawsuits out there post the on the WEB. Ross Dress for Less NEEDS A UNION! If there is any UNIONs out there, HELP!

Also understand that the "dressing room" associate is not just responsible for the fitting room itself. The associate was correct in saying that you could not take the bag back into the fitting room. However, keep in mind that fitting room associates are also responsible for maintaining intimate apparel, lingerie and infant apparel. On days that are slow, fitting room associates aren't always standing in the foyer and are usually found picking up after customers. On busy days, so many people come and go that we rarely have time to pay attention to one bag or cart. And if it was busy, we don't always remember who's bag belongs to who, and we can accidentally hand you the wrong one. Also, associates are not "out to get you" nor will they swap your merchandise just to "get back at you."

Keep in mind as well that there is technically nothing that anyone could do if your bag did get stolen. Once the bag is gone, there is no way to prove that it ever existed in the first place. Without proof or you having the bag there in front of us, company policy will not allow us to do anything. I'm honestly a little surprised you think that we would be able to compensate you for something without proof. I'm not saying you're lying, but again, corporations are paranoid and won't allow us to do anything without the items and receipt there in front of us.

I work at Ross. You have to understand that we are extreamly busy. You should check your bags instead of complaining. Suck it up lady.

Customer Service will gladly hold any return items you may have if you would like to look around. We have never had a return item lost at my Ross store for the entire time I've been there. And most employees are not "out to get you." Ross is not a department store, they are a discount store, and the reason prices are so cheap is because of the way they run things.

New Class Action Suite against Ross Dress for less File in ALameda County Courts Case #Rg09465853. This is for seven counts including Age Distrimination. They should be ashamed after I read this. Pass it on. Filed the 6th of October 2009.

Maybe theyre doing so well.. because theyre screwing their employees over so bad and making so many pay cuts? Yeah? Ever thought of that?
###.

Nice Engrish. It's lawsuit... not law suite.

"Pull you stocks"
"There stock are sinking" - really? There stock has gone up $20 since last year:
http://www.bing.com/finance/search?q=ROST&FORM=DTPFSA&qpvt=ROST+stock#

What a load of [censor]s

Hello. It would be most helpful if you would provide a website of the complaint or email of the attorney so managers that want to participate can do so confidentially. I know several managers that would welcome being a part of this class action lawsuit. Thanks.

One more person over forty is being Distriminated against in Loss Prevntion in California. How many does it take EEOC. VP'S tactics in Loss Prevention.

There stock are sinking, This is what fat cats at Corp. do! Get as much money they can from the Company then trash it.

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

People don't know how important Unions are for unfairness>

The percentage for what they call a PIP is 92%/ That means the they fire 92% of people on PIP. How can you call this a performance improvment plan. What a joke. This company will continue to get lawsuites in all areas, Age discrimination, labor violations, ETC. AS long as they keep the same people in Corp. They just promoted three exc, and one VP. They are making the Store Managers cut payroll and cut hours for employees and they do this. They are as bad as banks/AIG.

e-mail me at stopcorporatethuggery@gmail.com. I was fired under a PIP and was offered my job back.

The company's stock is not sinking and the "fat cats" do not get any money from the company other than what they earn or from the shares of stocks they own. If you had a problem with your manager, you should have taken the situation up with your district manager or HR specialist. It seems to me that you have more problems than your blue shirt. Take a moment a re read what you wrote. It is almost child like and without thought. It is also not the associate of the months fault that she won the award or that she has more hours. She is doing what she is told. It sounds to me like you may have a better chance if you did the same thing. Try bringing a doctors note next time so you have some documentation to fall back on.

File with the EEOC.

There stock are sinking, This is what fat cats at Corp. do! Get as much money they can from the Company then trash it.

Definitely sounds like Identity theft. Keep working with your financial institutions and if necessary get some legal advice.

sounds like someone stole your idenity or credit card information. all you can do is work with your bank and cancel your credit card, start over... i had lost a thousand dollars one time, i live in florida and someone in maine cashed a check against my account. all i could do is work with the bank to prove that something was wrong.
hope everything works out for you, but it is not the store's fault.

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

I hope they will lose big time. I gave all my best for 20 years of service for this company and during my 15 years in the management position i have meet all the numbers needed or shall we say all requirements needed for their huge bonuses yearly.
They hired a new Market Manager who got promoted as DM for only 6 months of the company just because he is a friend of the DM who got promoted to Zone DM for less than 1 1/2 year who's also friend of the VP. These DM's didn't like me so they used PIP to get rid of me. All the hard worked done for this company went to trash . HR was also new (4 months) and was not aware of my 20 years of service when he came for my last day.

The percentage for what they call a PIP is 92%/ That means the they fire 92% of people on PIP. How can you call this a performance improvment plan. What a joke. This company will continue to get lawsuites in all areas, Age discrimination, labor violations, ETC. AS long as they keep the same people in Corp. They just promoted three exc, and one VP. They are making the Store Managers cut payroll and cut hours for employees and they do this. They are as bad as banks/AIG.

What's going on with Ross, I liked Ross years ago when I worked there. I do not like what I am seeing all these complaints. Ross I know you can get through this. I think you hired some anal people like Steve Coburn. But Im sure you will clean house. You still have time.

Ross thinks that all they need is a morning crew to clean up the bathrooms then if the customers find it nasty, then I guess their attitude is "oh well". No, they need to have the same cleaning crew or different people of the same company come in sometime in the afternoon and clean. That is so embarrassing hearing customers complaints. I'm embarrassed to work at Ross.

The one thing at this point I would agree with is that the bathroom at the Ross location I work at smells really bad. It has a very strong pissy smell and it I can still smell it when I get home because it stays in my sinus'. All it needs is a bleach solution around the toilets where people pee on the floor. I was in a stall one day, and I heard a customer walk in and say "PU!" this place stinks! she started to gag. I would even be willing to get the mop and clean it if they'd allow me to. I've only worked there for 2 weeks so far, and I can already tell that although their system of organization is a well planned out one, they need at least 2 employees to do nothing on their shift but organize the mess on the shelves, pick up merchandise off the floor, and organize again so that it stays that way all day and evening up until closing! Its way too much for the employees to keep up with their assignments and work so hard and fast all day, and then stay over to do clean up an entire days worth of helter skelter! Its unreasonable, unfair, and immoral to put that on people that are loyal and comitted to their job and employer. There should be some balance, some give and take of respect and consideration. It would show more respect tward customers that would enjoy shoppping there more if they could see more eye candy, and less mess! I wnat to stay on, learn more, and care about my job there, but I already have negative feelings about the way they use up their employees and cut corners by not hiring enough workers for specific duties. Also, there should be one buddie & trainned employee to teach every area of work including the register to new employees. Not just rambel off a few words of do this & do that & this this way, and that way, and OMG! they walk away and its like GOOD LUCK! then they come back and tell you, "Oh that is not the way to do that, and so forth and so on. Good greif!

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

You all need to remember there are AMAZING employees out there.. you just have to look hard enough, all the people in my store are awesome. And there are TERRIBLE customers that make it hard to get through each day. If youve never worked retail you'll have no idea what I mean. And I'm sure none of them really care because theyre only getting paid 7.25 an hour. Youde be mad too.

My incident happen in the San Jose, California located on Curtner in Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Man I definitley know the Ross employees in the Bay Area are rude ### motha###as! They are ungreatful of their job & take it out on the innocent customers.

As much as I agree that Ross is understaffed ( I work at one, I should know), you can't generalize a single incident. Yes, it is very busy at times, especially when people are switching registers, right before holidays, etc. But there is an effort put forth to keep lines under 3 customers at all times. I can tell you from experience that being on your register if needed is your number one priority at all times. Nonetheless, people need to take breaks and not EVERY employee is assigned or trained on a register. Just because you see someone walking around, it doesn't mean they are purposefully ignoring the situation. It just may be that they are a stockroom associate, or someone on their break, or processing gobacks, etc.

always the race card

From what I understand, you didn't want to wait in line and tried to get in front of the other people that had been waiting? Get over it. It's common practice to take the next customer in line, who's been waiting, instead of the customer that just walks up.

dude WTF you can return, its clothes, you have a receipt, its just like any other clothing store, you return things, if there was a problem with the thing you bought, then return it, there shouldnt be any excuses, ive never heard of some ###, you cant return things without the price tag complete ###, the receipt is there to show proof of purchase and ###, they just dont want you to return it and expecting some mindless customer gonna take off the tag and expecting them to throw it, NOOO ### RETURN THE THING OR SUE THERE ###'S.

My incident happen in San Jose, Ca Curtner location of Willow Glen.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

i worked at the bossier store up until september. what did the associate look like that gave you a hard time?

I agree with the customer. You can return anything at Ross even if there wasn't any price tags on it. They usually say that whenever they get "suspicious" about the customers. Actually when I was working in the service desk, I accepted the old returns even though they bought the items years ago. They're usually markdown to a $0.49 price. Remember the customers are always right.

I work at Ross. We cannot return clothes without tags no matter where you bought it or when. Don't blame the employees call and complain often, because quite frankly I hate being yelled at when I can't return something for someone. So when you complain you help us out, if they listen to you. Now about the employee, I won't make excuses for her but, I have been in that position when after standing on my feet for 6 hours, I keep having customers who don't read the return policy trying to return stuff they bought six months ago, or stuff that they wore and are returning. I think you just were caught in that sixth our, when she is just tired. She's human and has emotions too.