Ross Dress for Less
Reviews and Complaints

There are two Ross stores near me. An older one is dirty and full of people who don't watch their children and do not care if their children are dropping things on the floor. We just went and in the shoe aisle at the back you couldn't even get through one end because the entire floor was covered in shoes. I truly feel sorry for the employees and I watched as a mother was going down an aisle and her baby was just grabbing shoes and tossing them on the floor! I am going to recommend to them that they put up signs asking people to please put things back on the shelf and other signs that let people know that their children need to remain in their presence and be attended by an adult. They let their kids run around the store and it is so ridiculous. As a child I would have never even thought to grab anything off the shelf without asking and if I did I know it would go right back where it came from or I would be in trouble. Apparently the way people are raising their kids is lacking in morals, common sense, respect, and manners. The nicer Ross had less stuff in it as the Christmas sale just passed so we wanted to go see if the other had some stuff we were looking for. Luckily they did or else it would have not been worth it just trying to brave the people, children, and piles of stuff on the ground that people rudely leave. I understand putting something back randomly on a shelf, I am sure people do that all the time, but leaving it on the floor is just completely disrespectful. Plus then the shoes and merchandise gets dirty and the next person doesn't want to buy dirty things. Anyway, people need to be more respectful of any store and we wouldn't have to refer to it as "the dirty Ross" if other people wouldn't make it dirty. I even saw one area where someone's child (I'm assuming it was a child) opened a bottle of lotion and squirted it all over the merchandise on the shelf and all over the floor and then threw the bottle on the ground. So ridiculous and if I knew my child did that they would be spanked and made to clean up that entire area and apologize to the employees one by one. I am positive those poor employees have to stay there at the end of the day cleaning until everything is put back in its place.

It is not the employees, it is the customers. I've worked in retail and no bosses would ever allow employees to leave a store in a trashed condition, it is the customers through the day. And the employees can't walk behind everyone all day and clean up after every single person.

People are truly pigs. If people would put there stuff back where it belongs half the stores wouldn't look the way they do. You can't expect a few employees to pick up and clean up after the hundreds of customers that flow through the store each and every day. Don't blame the employees, blame the customers.

I completely agree with you. I work there too and always see how customers throw away merchandise and misplace them. People shouldn't always blame Ross and its employess, they better think first maybe the customers have something to do with it too... If most of them would follow the simple rule - put it back where u got it from - Ross would be clean and nice like other more expensive stores... Trust me

I believe that is Ross' culture because I just resigned from Austell store in Georgia for basically the same reasons. After reading the complaints all the way back to 2008 and it's 2011 and nothing has changed. Kudos for standing up for yourself.

I was hired by Rosslast week. I just passed the backgrownd check, and filled out & signed a lot of paperwprk yesterday. I purchased 2 blue shirts of the color they request employees wear prior to leaving the store. Then I went to walmart and purchased a new pair of black Dr. Scholls black shoes. When I got home, I washed the new tops and black socks I bought.
I wasn't home for two hours, and I received a call from the mgr., asking me to come in the very next day because they were short of help. I read the entire handbook late last night
until I couldn't keep my eyes opened, just so I'd be more prepared. Then late this AM, the Mgr. called me and told me she didn't need me to come in after all today, but she would call me and let me know when to come in. I have read 100's of employee reviews this past week, and I am now re-thinking this entire issue of working for Ross. It does not feel or sound as though it will be a good decision to even consider working there now. The Mgr. seemed
nice at first, but as time went on, she sounded confused and a bit rude not to mention fickle about when I start, or scheduling, and a few more things I won't mention here. I guess I'll wait and see where this goes, but my instincts tell and the employee reviews sugest I would be better off if I move on. These companies, (not limited to Ross) now days, take terrible advantage of people and take them for granted! The Government allowed the economy and all the rich screw up, and now we hard workers are paying for it dearly by being brushed aside, overlooked, dis-respected, treated poorly, and put on hold, waiting to be hired or waiting to be scheduled for enough hours to make more peanuts, while they sit on their lazy smug [censor] twiddeling their thumbs, and there we are, needing and hoping for a crummy pay check so badly just to barely make ends meet! All these desperate boarder line poverty
people like us built this country on hard back breaking work and OUR efforts while the rich benefit and run to the bank with their bags of $$$. ITS ALL SO F----- UP! pRETTY SOON THE DAM CHEESE LINE. THAT IS, IF THEY DON'T EAT ALL THE CHEESE!

Their management does lack quality its as if they choose them just by how long they've been working but have no skill what so ever to manage. they abuse availability even on part time employs by spreading their hours for 3 to 4 hours a day so they can have them come in every day to close instead of a proper schedule, they over work employs so they dont have to use up payroll by hiring more employs worst job ever

This peron that wrote the last comment is one of Ross people. They are getting sued for age discremination in Alameda Ca. They are getting sued all over. This companies management sucks. The corp. People should be fired.

I think you really, REALLY need some help with the anger problem. Your life must be very boring if this is "extremely irritating" to you.

Anyone is allowed to advertise, it doesn't matter if they're selling 50 cent toys or $400 dresses. If you want originality in the ads, write them yourself and send them in. If you don't know Ross is a discount store already and need to be told in every single advertisement, then you're a little slow. Just because it's discount doesn't mean they don't have the brand names that you would probably consider worthy of your watching whilst sitting on your butt watching TV. Calvin Klein, Jones NY, Michael Kors, those aren't low-quality brands. If I were selling them at a price cheaper than everyone else of COURSE I'd advertise! It's awesome!

Either stop complaining about idiotic things or stop sitting around watching the TV that pisses you off so much.

Just because they are a discount store doesn't mean they can't advertise. I think you have an anger problem and just need to get over it. I'm sure they know that they aren't JC Penneys or Old Navy, they still want customers and a lot of people shop at Ross and like it a lot. I think you need to find more important things to complain about.

"It's Shoe Week At Ross"

I had a similar experience in the Alexandria Virginia Ross dress for less where the employee in charge of the changing rooms were so rude. I was wondering whether to buy more but that would have meant dealing more with that employee so just didnt bother. The handbag and wallet collection was good but I was highly disappointed just went to the store next door an bought all my clothes at Marshalls..Staff was way more helpful.

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

the complaint for: ross dress for less store in stafford virginia
is a customer service employee and the lady told me to leave the shop because my son was crying and had to be silent is never in any store and heard something similar mybe happened bcause we're hispanic

My incident occured in San Jose, Ca located on Curtner in the Willow Glen location.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

I hate when customers assume that they know store policy better than we associates do. It's not like we make up the rules, we are expects to follow them though. And no, just because you are a customer does not mean that we will bend rules just to make you happy.

I went way overboard shopping at Ross in Roosevelt Blvd 19149, Philadelphia. When I was packing my suitcases I realized this and return some of the goods about a week later. The items all had their tags and I had my receipt. the guard helped me courteously when I asked him the procedure for returns and the cashier was very nice and accommodating. I got back some cash and I had to swipe my debit card as I had made more than one purchases, some with the card and others with cash. I love Ross and will be going back there when I visit America again. Great job Ross.

Novato Ross hires the dumbest of the dumb and the slowest of the slow. The only way I can get through the line is to promise myself a treat at See's Candy next door. If Ross treats their employees so poorly, then maybe those employees should better themselves so they can go work for Target! Same goes for Rite-aid. In the end, I guess you get what you pay for. Waiting in Ross lines and watching their checkers move at a snails pace while managers look on and don't pitch in, makes me want to drop my would-be purchases and run screaming out of the doors!

I 100% AGREE! I will NEVER Shop at Ross again, for the EXACT reason. I had a return, with my receipt. I did not, however, have my debit card, which is how I paid for the item. They REFUSED to take the items back because I didn't have the card I paid with---even though the reciept had all the information they needed.
I live 25 miles from the closest Ross.

I complained to the manager, and she said, PLEASE call our district manager and tell her. WE have NO power here. WE have to work over time, and we can't even afford to shop here. SHe went on and on about how poorly the employees are treated, and about how powerless they are to give any kind of customer service.

On their ads, they show all these happy shoppers--I NEVER see that in their stores. It's almost like going to K-mart lately, in fact.
The clothes have gone WAY down hill.

I'm going to H & M from now on, or even Marshalls.

It's the employees' job to make sure the shoes are matching. The registers used to have the pop up alerts whenever they scan a pair of shoes. Nothing could be scan until the cashiers click on the alerts. If the shoes are mis-matched, then it's Ross' fault. Their employees failed to do their job whether it was the stockroom's or the service desk's fault.

If this is what they ar telling you its because its what they are being told to say. Call the corporate office and complain. Stop blaimng the small insignificant employees of a multi million dollar company.

You are ### about the store yet you didn't even notice you had two different size shoes? Thats pathetic.

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

If there is no law being violated - sex, age, religious, etc. then you can address it through channels such as filing an unprofessional or uncomfortable environment. If you want your complaint to be taken seriously then don't do it locally. Send it directly to the CEO Michael Balmuth. His phone is [protected] and his address is 1372 Broadway, New york, NY 10018.

Employers have every right to gossip amongst themselves as you do. If they are not effect the wage, nor in some way slandering this person to the point of direct emotional distress or effecting his/her job, then no you cannot do anything.

Is it tacky?
Yes.

But people gossiping is not something punishable by law.

Just made a purchase at Johnson City Tn, $246.12. For 40 minutes the cashier tried to run my debit card. Swipe it again it didnt take it. Then it was, you need to use another card that one was denied. Finally the card went threw and it printed a reciept. Got home and checked my account on line. My debit card was charged 4 times for the $246.12, also a credit card was charged $246.12. In total I was Charged aprox $1250.00 for the purchase. Contacted the store manager and in a very unconcerned mannner she informed me there was nothing she could do about it and gave me a 1-800 number to call. Stayed on hold until the office closed with noone answering the phone, I have to go to a lot of trouble to have these charges removed from my accounts. The store could care less if they have caused me to have to bother with this crap. Ross Dress For Less cost me one hell of a lot. Didnt save any money and it will cost me a lot of time for there screwup.

Wow I thought I was the only one who felt this way. Ross customers seem to be the worst. You won't trash Macy's or hell even Wal-Mart the way you trash ross. It seems like the same customers come in everyday and piss and poop on the bathroom floors, throw clothes, toys, and food all over the floor. Until customers can respect the store then I don't want to hear complaints

I work part time in a Ross Store, that recently opened in February, (Tulsa Hills Ross in Tulsa Oklahoma). Thus far the store is still in excellent condition, although we work hard to keep it that way! By now, it could easily look like other Ross stores in the area. Sometimes the calibur of your clientele and the attitude of the customer will and does determine how well your store will be kept up. This particular Ross is in a fairly new shopping center, and we are constantly complimented on the condition of the store. I always, always make it a point to thank them, and I also throw in a comment about the customer helping us keep this store in good shape. Now before we get the store in shape before the opening of the next day, we find merchandise all over the place. It would surprise you, or maybe not how disrespectful the customers can be to the merchandise and the store. I have all too many times seen shoppers drop their children off in the toy department while they shop, and the kids tear into the packages, and leave things all over the place! My mother taught me to put things back where you got them. It is the most simple rule to follow, and would go a loooong way towards helping the employees of Ross keep the stores looking nice. After all Ross isnt in the business of having a huge payroll, because as of late, management has been requiring us to be out of the store at night within a certain time period, and this makes it hard to keep the store up, when you have constant turn over and customers trashing the stores. It's not up to Ross employees alone to keep the stores nice, it is also helpful for the consumer to just simply put things back on the shelf or racks where they belong. Hopefully this new store dosent fall victim to the trashy store reputation that Ross has, because when it does, I will quit!

AMEN! Goes to prove that if your trash, your trash money or not. We spend 25% of payroll just on clean up. Belivev it or not we do not go in and trash a store before ungrateful customers come in, Oh heck, the one who do mess things up can, t speak let alone read english.

Agreed!

It really sounds bad in the bay area... am I glad I live Hawaii. Its not that great but then again it could be that much worse from what you guys are putting up on screen. My condolences, really.

Man I definitley know the Ross employees in the Bay Area are rude ### motha###as! They are ungreatful of their job & take it out on the innocent customers.

Don't shop and don't work for Ross store. Most of the employees that work there are very unhappy for their work duties, salary and not enough hours given to them. Imagine you come to work for just 3 hours and recover and clean 1 to 2 department?
Don't shop there because the merchandise you want to buy are not being treated with care. The fitting rooms are very nasty, because they have no restroom for customers, guess what becomes the restroom? Oh yes the fitting room becomes a restroom, imagine the janitor only works in the morning before the store open, there is no janitor during business day.
Don't work there because you will not get enough respect, they will make you work like a horse for just less than 3 hours and they will even cut your hours even more. Some of the employees that worked there were illegal, just here in the Bay area they have lost 35 employees after working for them for 2-3 years because they were found illegal workers. This seems to be happening yearly to the company, losing people because they were hiring illegal then 2 years later they lose employees.
Ross store is not a good place to shop and work for.

you shouldnt trip about us ross employees smoking, all custumers get mad and cry like stupid kids they always say there neever coming back but two days later ther back. custumers think there to good but reality there shopping @ a outlet store;

about the smoking you should trip if we die smoking because for every pack of cigerets i pay for your kids to have a better live, also pays for people in hospitals thats why theres a TAX on cigerets

well have a good day and ill see you @ ross tomorrow

You folks who have been so hell-bent for leather to get smoking out of the workplace will just have to understand what you created. Where there were once well ventilated and separated smoker friendly break rooms, there are none. Where once restaurants had well engineered and pricey smoking sections, there are none. Hold your breath for a few seconds while you approach the outside lounge YOU have created, and offer an ashtray, while you are at it. Most smokers prefer it to the ground.

It's coming. Your rights will be the next to be taken away for the benefit of some other group of people. Take a lesson here and learn to adapt as smokers have had to do.

I was a really good customer, and now I will shop somewhere else.

I was just at the Buena Park Ross, bought 5 items, came home. Noticed that I only had 4. Went back with my reciept. Was treated like a criminal!The manager, for some odd reason wanted to watch the survallance camera. What does that have to do with being shorted?Then balled all of my nice neatly folded clothes up and threw them back into the bag. He told me that he wasn't going to give me my money back for the stated on the reciept item, because, he could only see 4, even though the regist er and my wallet counted 5.Then I told him that I was going to have every known agency on his tail.And the money isn't coming out of his pocket, so what does he care?To be awnery, he sent me to another really long line to collect my money. I will never step foot, in another tacky Ross store again.And I was a very good customer. July 26th2009

she( asst. magr ) left our store at 100 oaks to come to your store...I think she is going to be your next store manager since the Manager is gone now...Im sorry.

My incident happen in the san jose, ca Curtner location of willow glen.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

look when they scan another item in place of yours they have to put a note on the receipt or give you a new tag. And yes people steal from ross everyday, underwear, toys, clothes, shoes, food you name it. Sorry that everyone has to pay for these thieves. But on your end you should only bring items to the register that has a tag on it to avoid these situations

That would have upset me enough to never shop there agian! on top of it all they did u this way they stole from u! did u contact the bbb?

Hi I am so sorry about your experience :( I work for a store in California and this should of never happened. When things like this happen you should obligate the manager to look at the cameras to prove to him or her that you purchased the item. Even if it is extreme it would teach them a lesson. I cannot believe this happened to you. When we scan one item for another we usually write in a brief description on the receipt, the camera records it and if a manager questioned it then they bring it to our attention but that rarely happens. By looking at the camera it gets resolved.