Safeway
Reviews and Complaints

6-21-2018
store 1733
customer : Becky Johnson 4420?
11: 42 am Jeana

poor product selection
stock missing from selves
cashier tossing products after scan
bagger careless, no double bags even after request.
attitude bad, hurried.
called customer service, got disconnected after 10 minute hold.

Considering the prices, very unhappy with this poor quality.

No one at customer service in this store for at least 30 mind. Me and another 2 customers were at the customer service for at 30 min. Other employee paged her at least 4 times. She ended up showing up with a cup of coffee. She actually walked by 3 times before but pretend she has nothing to do with it. This is not a isolated occasion, it happened at least 2 other times in this store

On 06/19/2018, 867 Island Dr, Alameda, CA 94502, around 5PM. Cashier lane #1.

when its my turn to check out, the cashier saw me and he was not smiling.

He tried to scan the item, there was no barcode, he just left. the whole time I was standing there.
He came back and was minding his own business. And he was talking to the person behind me. He then said do you need a bag while he was talking and facing the person behind me. Then he turned to me and said "do you need a bag?"
My reply was "huh?"
The safeway cashier turned to the person behind me and laughed.

I never felt so discriminated. 2018 in Bay Area California, Races still exits in Safeway.
Safeway is not a fair and friendly place to shop at.

and this was the receipt. it was crumbled.

I didn't say or do anything, I left.

On the morning of 18 June 2018 I visited my local Safeway hoping to get a breakfast burrito, instead what I got was attitude from the lady at the deli. As far as I know the deli opens at 0600. I was there at 0630. I observed two employees working in the deli at this time and neither one of them offered assistance. I had to ask twice if they were open yet before the lady responded "Be right there" and went back to cutting whatever she was cutting. I stood there for a good minute before I left. The lady never even looked up the whole time. Couldn't tell by the way she looked if she was hungover or just sad to be stuck in a dead end job. Either way all I can say is the service was terrible. If I could give the deli zero stars I would and that would be generous of me!

On June 15, 2018 I attempted to shop at the Safeway in Rodeo, California. I went to the express line where an employee named Ayeisha was at the register. I told Ayeisha I would be writing a check for my items, and that I would be writing over the amount for cash back. I then asked Ayeisha for two packs of American Spirit cigarettes. So Ayeisha had to leave the register to go to the service desk where the cigarettes were located. Because there was no employee at the service desk. Ayeisha then summoned me to the service desk to inform me there were no American Spirit cigarettes in stock at the store. And asked if I wanted another brand. I told her no and we returned to the checkout. There was an unusually large number of people in the store at the time. So I just grabbed a candy bar because people were getting agitated from my transaction. When I put the candy bar on the counter Ayeisha looked at me up and down. Then asked had I written a check there before. I told her I had. Just a few weeks ago. I then proceeded to write the check for twenty dollars cash over. Ayeisha put my check in the machine, turned to me and said it would not go through. I asked her why is that. She grunted, and then said "let me try it again ". She repeated the same process again. And this time pulled a small receipt from a small machine other than the cash register. Which had the number zero at the bottom of it. I asked her what that meant. She told me that it indicates how many checks I have written at their store. I then left the line and asked another employee who was the manager. The employee pointed at a woman named Jamilla. Who was on a register herself. I asked to speak to her about my problem. And then waited at the service desk for her. Fifteen to twenty minutes had passed. And I still was not able to speak to her. So I left the store, and called Safeway customer service. I was transferred by customer service to the department who deals with finance. They had a record of my cleared check. And told me Ayeisha should have called them for check approval, or disapproval which she did not do. I was told that is the company protocol for personal check writing. After learning this information I called the Rodeo store. I was able then to talk to Jamilla. And I explained to her what Safeway's financial services told me. She then shifted blame totally to Ayeisha. I then told her I would be filling a formal complaint against everyone involved. And I told her I was humiliated in front of all those other customers for no reason. I later found out that Ayeisha knows family members of mine. And that she had a problem with a family member of mine in the past. So that makes me believe her actions/inactions were personal in nature. At the expense of Safeway's reputation, and customer service. Which should be a fireable offense.

At the King City Safeway the price is $14.99 per pound.

At the Atascadero Vons the price is $10.99 per pound for the very same product.

No excuses - I won't buy the sliced beef where I live in the King City any more. I used to run a deli and know it's a gouge.

Also I'm a chef who knows how slow they move at this deli while customers are waiting very patiently. Yikes!

I was shopping at a store located at 31st & Noriega St San Francisco CA 94122. I was doing self Check out for the lobster tails. A employee Amy? Came over and stop me . She said "I catch you" and void my transaction. She ask me to stop there and start counting my purchase ! I really feeling they treat me like a criminal or a shop lifter . I asked what happened, she said the system had a error, and I was changed too cheap! And I am not allowed to have that price .
I asked why just stop me, there are others getting this price. She said just because she catch me.
I am not sure why she did this to me, but I feel discriminated cos she stop me at the public, and keep saying she catch me .
I don't think I did anything wrong, if they system was error, honor the price then, Safeway is a big corporation, why treat people like [censored].

I went into safeway just 20 mins ago. It was past 11:00 at night. This safeway is located at Cherry Chase Shopping Center. Got my groceries and headed to the cashier. There was no one in line but me. Cashier walk in and waited on me. As I was unloading my groceries on the conveyor belt, I explained to the cashier, his name is Kyle W. that some purchases were regular and some were WIC. As soon as he heard me saying WIC, he went on saying about how difficult it is to do transactions for WIC and so on. But he did not have difficulties charging my account for the other groceries I purchased that were not WIC. I explained to him that I separated the WIC groceries and only got what was WIC approved. He kept on going why I had to come in at this hour, this hour is really busy and all., and that I should not have done WIC purchase. Are you kidding me? He had the worst customer service I have ever encountered. Make no mistake, I will be reporting this incident to my case manager. Your cashier is verbally abusive towards customer. If he hates his job so much, he should get out and not take it on customers.

Hi I am complaining regarding your delivery drivers who have delivered before 9am in a residential area. I live opposite McColls on Charlton Rd, Brentry Bristol BS106JX. I was woken up by delivery at 5.30am Wednesday 13th & again this morning Thursday 14th at 7.50am. I have reported this & others to the Council. There are laws governing delivers in a built up residential area. I am a vulnerable person who doesn't sleep well & to be woken up by delivery is unacceptable.

I spend $250-300a week in groceries and additional hundreds in pharmacy costs. I have tons of Monoply certificates with considerable instant winner certificate. Before the deadline I went to redeem the certificates and Was told that they were extending the redemption until June 30. I went to my store today and was told by the manager that the redemption was for gravy packets only. I was not told this was the case when talk8ng with the manager a couple of weeks ago. She insisted that I was not told this. As I was discussing it with her she turned her back and walked away while I was still talk8ng with her. Ask yourself if that is the way you would like to be treated as a customer? Rude and dismissive managers will drive customers away faster than anything. They need to entertain the possibility that the customer was told a lie and then was dismissed by the person who could resolve the complaint. Is it worth it to your company to drive away a $300 a week plus hundreds more from the pharmacy for a bag of chips and a bottle of aspirin? Phoenix is filled with amazing groceries with managers who work to resolve issues and don't turn their backs on customers.. I guess it is time for me to get out of my comfort zone and shop elsewhere. 6/13/18.

I want to make clear that my experience to date with my Safeway Pharmacy has been exceptionally positive. However this past Monday, June 11, 2018, my Doctor submitted a prescription as must be done each month for my pain medication (Percocet 10mg./325mg.). The only thing different this month was that I went down from 75 pills to 60 for the month as I am working with my physician to reduce my consumption of this type of medication. However it remains necessary particularly to secure a night's sleep as I have Non-Hodgkin's Lymphoma, a right knee whose joint is essentially destroyed and must be replaced, chronic lower back/disc problems, very painful calcium deposits in both hands, 3 surgeries on my right foot in 2017 which resulted in the loss of a toe and part of the foot. The pharmacist informed me that she could not fill the prescription until the following Monday, June 18, 2018. She stated that she could not transfer the prescription to another pharmacy and that all I could do was check back on 18 June, 2018. This is really hard to believe and even harder to accept. I cannot believe that my medication which I have been on for years cannot be obtained in less than a weeks time. Any help or guidance I could be given would be appreciated.

I am offended that I was accosted by someone with an anti gun initiative that said that if I didn't want to sign that I wanted children to get shot. This was while sitting in front of the sign prohibiting this very thing. I find the lack of enforsement of the rules to be out of line and highly unprofessional. Please advise your manager to not allow this behavior any longer.

6/8/2018, I shopped at Safeway at the above address because my family wanted to have some chicken wings. When I saw that half of the BBQ chicken wings were heavily burnt yet I ran out of time to find another place to satisfy my family's needs, I told one salesclerk to please pack several wings that were not so heavily scorched. The salesclerk didn't get it the first time, so I had to get closer and let him know which wings I couldn't accept. Then suddenly, a man came very close to me and startled me by a "pushing" gesture. After that, he yelled "Step back! Step back!" and went away. I didn't know who he was and why he yelled, but his behavior was very rude. When I checked out at the food department, I met him again and he acted as a cashier now.
When he saw me, instead of having any intent to apologize for his improper behavior, he proudly claimed that he was the manager, Ramon Yu, and I should obey him. (What? Are you a policeman? Am I suppose to obey anyone who yelled at me at Safeway without knowing who he was and why I was yelled at?--- I didn't say these but his manner was very offensive and insulting, which made me even more unhappy.)

I patiently explained why I needed to get closer to the salesclerk. I explained I couldn't get my words across when I first said them. Ramon Yu simply said "then you should repeat and repeat." (When should a customer carry all the burden to get served?) I replied "then probably you may also consider to train your employees better." Ramon Yu harshly replied, "THEN YOU SHOULD NOT SHOP HERE. "

What? This is how a Safeway manager should reply to a customer's advice? If Ramon Yu was a qualified manager, he could have improved at least in three aspects: 1) train his employees not to burn food so badly----they are carcinogenic; 2) train his employees to be more attentive to clients' requests; and 3) if he doesn't want his clients to get closer to his salesclerks, tape a sign on the floor to alert people.(BTW, I am a 5'2" female. I was at least 40cm from the salesclerk and I spoke softly. I had no idea why this distance is inappropriate and Mr. Yu did not explain to me either.)

In sum, Mr. Ramon Yu is extremely rude and inexperienced. He didn't have the right personality to serve customers nor did he has the charisma to train his team. He brought shame to Safeway and is not qualified to be a manager.

Hello I was shopping at the Safeway on NE 24th in Redmond. I notice either restroom had NO locks on them. As I was using the restroom, two different people walked in on me. This is outrageous and ridiculous unsafe for the women's and girls have to use a restrooms with no locks for privacy. This store is putting women and children at risk of being sexually assault. I don't think you someone being raped in the restrooms just like the women who was raped almost a month ago in Seattle BMW car dealership by a homeless man. There are alot of homeless people just hang out the store. If no acting take place regarding this issues, I will be reporting the company to BBB. I attached the pictures to this message. You can contact me at evette.[protected]@outlook.com or cell [protected]

So there is a manager at the graham Safeway named Chelsea lent has a very bad attitude and constantly feels like she's harassing me when I come to shop but my boyfriend also works there and she said I have to tell her I'm there if I come in she gives me nasty looks and I'm tired of it everytime I come in she leaves what she's doing to follow me and I would like this resolved I feel threatened by her

When in line at the checkout, our cashier Linda was incredibly rude and entitled when attempting to use a manager's special coupon attached to some raw chicken. We peeled the coupons off to make it easier on her and she proceeded to question us and insist that it is her job to remove the coupons - as if we were in the wrong. No where did it suggest that we were supposed to leave the coupon attached; in fact, should we have opted for self checkout we would have been required to remove the coupons ourselves. After numerous unnecessary apologies, she didn't even acknowledge us. Not to mention, it was over $100 purchase. Absolutely terrible service from Linda at Dublin Safeway at Tassajara and Dublin Blvd!

I am 69 years old. I still use the Safeway pharmacy on occasion but no longer have a good reason to frequently shop in my nearby Safeway store. My Safeway club card # [protected]. I am writing to you out of concern for the recent degradation of what was a truly unique vanilla ice cream label and taste and texture among a broad number of competitors.
Not only did the label change to become ordinary but so did the taste and feel in the mouth. What a disappointment!
After not seeing the product on the shelf for awhile, I was pleased to find it. It was more difficult to find because it now has a very similar label to all of the other flavors.
I bought two containers to celebrate it's return to the shelves. After a month in the freezer, the second container remains untouched.
Your new recipe feels greasy and slick on the tongue and the vanilla flavor tastes like many others. When frozen solid, the scoop easily glides through the mixture now because of all the gum and fillers that were added to the recipe. When it melts in the dish, it no longer returns to a thin milky vanilla treat, it is more viscous and gooey like all of the other ice creams that use fillers.
Your research and development team and your bean counter managers came up with a product that has a wider profit margin but they really missed the mark on quality and appeal. They apparently haven't tasted good homemade ice cream, so they don't know how it feels when it is frozen in the container or how it feels and tastes on the tongue or how it looks and moves on a plate when it melts.
Your original recipe, taste and texture was much more appealing and true to the name and label you chose to call it "HOME STYLE". ie. almost homemade.
What a disappointment for me and I am sure many other Safeway shoppers that enjoyed your original home style ice cream.
Sincerely, Stan Shook

Two times in a row we got chicken the first time and then got the chinese food today.. Just awful.. The chicken in my chinese food was a cartilage. Couldn't even eat it.. Rest of the food was bland.. I threw it in the garbage.. The fried chicken was dry and nasty.. You should be ashamed that you are taking our money and serving this crap. I am not happy.

I bought a spicy fried chicken from the cold ready to eat area and when I took a bite after heating it in the microwave, the chicken was raw. I took pictures, it was disgusting. I am very unimpressed by the product and it is very unsafe to serve raw chicken. I hope that drastic measures will be taken to fix what happened and make sure this doesn't happen to a children or someone that wouldn't notice.

marked : Best Before Jul 03 18 S2345
POB CR 3B3 [protected]
We purchased this product as we have numerous time in the past at the Safeway 900 W Deuce of Clubs, Show Low, AZ 85901. I was shocked when I served it last evening for dinner. The soup was very watery plus it had no taste whatsoever. It didn't appear to have any cheddar in the soup and the color was very pale. I don't know if you have changed your supplier but something has changed. Even the label on the product is different. I am now on the fence as to whether or not we will every purchase this again.

Normally your "inhouse" products meet or exceed all competition but not this time around.
Roy Bovingdon - Show Low, AZ