Sears
Reviews and Complaints

My fridge began leaking water- under further investigation found the ice formation on the bottom of the fridge that were freezing and melting and freezing - the crisper drawers could not close.

Called it in - was told -10 days to have someone come out and service it. Indicated I could not wait that long was told that they could come tomorrow but I would have to be at home for 12 hours. Advised I would like to speak with the company or tech that was put up against it to get it to a 4 hour window . Put on hold then told now I was not able to be seen until the 27th or 10 days again.

I advised I would have food spoilage given that length of time, and asked for the process to claim same. Rep was polite but had no idea about the processes, then asked me for my email address so they could market to me. Could not believe the audacity - bought their plan - was not being serviced and now being asked for email address so they can sell me some more stuff.

UNBELIEVABLE

Hello Lowes:)

To: amanda kesterton at national recovery centre of phone
Number [protected] at p. O. Box 4570, station a. Toronto, ontario
M5w 4v1
As i do not hear well on the phones - i am a 70 year old widowed
Senior with a moderate to severe hearing loss and blind in the left eye as a result of a car accident with air bags hitting my eyes and face. It would be a good idea for your letterhead from sears financial of jp morgan chase bank, n. A. On behalf of sears financial where i owe the sears card monies of $433. 99 of account number [protected] to put your email address and your fax number on the letterhead as well as the toll free phone number so one can communicate with you by fax and email. My name is
Mrs. Carol elizabeth doyle. I sent you a $25. 00 payment recently towards this credit card payment and every month there after i will send it to sears financial to the card number i have by
On line banking from td canada trust bank here in calgary, alberta $25. 00 payments each month in the year 2014 until the balance is paid off. Please get back to me to email address of
Cindy. [protected]@yahoo.Com so that i know you got this message. I only
Got your letter dated may 21st, 2014 weekend of june 1st, 2014
As i have been under considerable stress because i have been a victim of a fraud action people took monies from me and this matter is before the police and i have been staying with a friend and receiving help from her during this stressful time for me.
Please get back to me as soon as possible. Thank you mrs. Carol elizabeth doyle of calgary, alberta, canada

Sears advertised in the local phone book that they clean carpets by moving furniture, which is not true! Their website claims they have a $99 Spring Carpet Cleaning, also not true! They will only move furniture under 50 lbs., and charge separately for each room, even if it is one combination room. When I called for a price quote, they wanted my email as confirmation, which I refuse to give, telling them I did not agree to hire them! This way of doing business is fraudulent, so they need to be held liable for their actions.

I called Sears about a month ago to have them fix (a minor problem) vinyl siding they had previously installed. This was the second separate problem with the siding. I could have paid someone about $20 to fix it (and void the warranty) but I decided to have Sears do it as it was their product and their warranty. They said they could get to it April 23rd. Now (April 15th) the problem has grown significantly to include additional siding, a gable vent, and possible damage to a window, not to mention the lack of sleep from the siding banging against the window in the bedroom. The previous "minor" repair resulted in Sears having to replace the siding on one entire side of the house. I'm fed up with the lack of customer service from Sears.

My gas grill is two years old. It has so much rust and decay, it is rediculous. The whole floor of the grill has rotted away and broken apart. The burners have rotted and broken apart from each other. I always keep my grill covered with a sears grill cover. I owned a Charmglow gas grill before this, and it lasted 30 years! What a waste of money for my sears grill. I called Sears after the first year to complain. They told me that I should have brought the grill inside after each use. Really/? Who has a space to do that .
I will buy a weber grill next week.

I bought a Nordic Track 7700 from Sears and he said it was the same exact model as Nordic Track sells and that I could buy it from Nordic Track. I know companies change the quality, motor, etc. when selling to lower quality stores (sears does not have quality merchandise for the most part). He assured me that it was the same exact machine as Nordic Track and that I could buy the 7700 directly from them. He said that the console would project to the TV screen (I'm short and can't see the console and want to do the google map routes and use the browser and be able to see it). He assured me that the browser and trail maps would all display on the TV screen so I could see them.He also told me that the ifit subscription was free with the machine I bought. I tried to pay for it and he said it was included with this machine.All of which was false. Nordic Track was very unhelpful and one person was rude and in so many words said it was my problem. If they are going to use Sears as an agent then it's their problem too.

My 3 year old Kenmore electric range oven overheated twice in the past 3 days. Set at 350 than 10 minutes later the kitchen is full of smoke and oven is beeping and flashing F10 error code. The oven temp was over the 600 scale on an oven thermometer It would NOT shut off! Had to flip the breaker. I see very similar models are under a recall but Sears customer service said I am not covered and also no warranty.. Cost of new EOC electronic oven control $300 + This is a stand alone smooth topped electric range very similar to the elite version that is recalled. So why not a recall on this model. A very dangerous situation.

Kenmore free standing electric range model #[protected] had a major oven overheating and would not shut off. An error message f10 indicated a runaway oven. The oven was set at 350 but in a few minutes the kitchen was filled with smoke and oven exremely hot. After shutting off the breaker the oven temperature on a oven thermometer showed over 500 off the scale of the thermometer.
No help from sears customer service centre as no longer under warranty (Bought in 2010) many many complaints about this dangerous problem and some recalls on very similar models but not this one! Rtd sensor (Temperature probe) checked out ok but the eoc electronic oven control has a large area of burned, blackened melted spots. Obviously needs to be replaced — parts not available for at least two weeks and $350. (Part only) this is ridiculously expensive for a dangerous faulty part the seems to causing serious problems for many consumer. I will be sending a complaint to the us cpsc and canada's health and safety commission. As well as email sears customer service centre. Hope it works and prevents a dangerous situation for other consumers.

I purchase all of my appliances from Sears and have never had a problem, before. I'm currently re-modeling my home and not too sure if I'll continue to purchase from here for the following reason. I recently bought a Sears Kenmore Elite Washer AND Dryer (a little over a year ago) and my washer is already rusting around the bleach dispenser. It's not due to bleach leaking/spilling over (I hardly ever even use bleach) and the top is always left open! This is ridiculous being that my previous washer was over 10 years old (from Sears) and never rusted. This Sears Kenmore Elite Washer was extremely expensive, top of the line; however, I'm not too sure about that. If this is already rusting, how long or short should I say, is this appliance going to last?
I've tried contacting Sears only to be offered to pay for a service plan?!?!?! I don't know anymore - I used to LOVE sears, but this is making me sick to my stomach of how much money is going to go down the drain.

These are copies of the email correspondence to sears. We have had no contact from sears and have no resolution,

I would like to make you
Aware of the poor followup service after the installation of our new heat pump
That was installed in november of 2013. We live in asheville, nc. When we were
Talking to your sales project consultant, eric brent garcia, he made us aware
That there was a $300.00 rebate from our power company duke energy. He said
That he and the contractor who installed the heat pump would handle the rebate
Process. The contractors name is patrick lutz. When mid-december came along and
We had not received the rebate from duke energy or heard anything from either
Mr. Lutz or mr. Garcia we tried to contact them both. We never heard back from
Mr. Lutz and mr garcia said he would check into it. If we did not hear back
Then everything was straightened out. We never heard back and we still have no
Rebate. We checked with duke and they were not aware of a rebate for us.in mid-january
We tried to contact them again and again we heard nothing from mr. Lutz and mr.
Garcia said he would check into it again and he would contact us either way. To
This day we have not heard from mr. Garcia, mr. Lutz and nothing from duke
Energy. The time period for the rebate is very nearly up and it looks as if
Your sales representative and your contractor has cost us $300.00 that we really
Needed to help pay down the heat pump. My wife and I are very disappointed with
The service we have received after the unit was installed and that it may have
Cost us $300.00. It may not be much to sears but it is a lot for us at this
Time.

I want to update you to
What has transpired in the last couple of days, since first emailed you.
On the 5th of february patrick lutz phoned my wife who was on her way home from
Her work. She could not answer the phone and he left a message for us to
Contact him and he would be sending an email to my wife's email as well. That
Evening we received his email asking which email address he could send a
"settlement form" (Why he did not go ahead and send this form I have
No idea). I responded to his email with the information he requested. The next
Day, checking my email, there was an email from him in my email requesting the
Same information, which I again responded too. That afternoon I then called
[protected] and the call went to his voicemail. I left the same information
For him in the voicemail. He has been given the information he requested 3
Times now. Yesterday I sent an email, with mr garcia added to the email, asking
When we might expect the form that he said he would send.in all this time we
Have not heard back from anyone. Since time is running out on this rebate i
Feel as if we are being given the run around till it expires.

I am writing to update the
Status of this complaint and to make you aware that this has not been resolved.
On february 11th we returned a signed form to mr. Lutz and were assured that we
Would be receiving a check from sears to cover the rebate that we were supposed
To have received from duke energy. To this date we have yet to receive the
Check that was promised. I emailed mr. Lutz last week to inquire as to when we
Might expect the check and have yet to get a response to that email as well. I
Have attached the signed form to this email for your records. We would like to
See this resolved as soon as possible because this has been going on far longer
Than necessary.

In November 2013, my parents purchased a bed from Sears at Burnaby's Brentwood Mall. They had bought the bed, which was found to have defects, plus it turned out it was not the actual bed they had paid for! They were told an exchange could be made.
Until now, March 8 2014, they still do not have their new, fully paid-for bed. It has been one thing after another, with many promises of phone calls that never happened and failed deliveries, that my mom has come to the point of tears, and my father, utter frustration. The details of what they have had to deal with would take several pages.
At this moment, they are waiting for yet another phone call, to have their bed delivered by what Sears is calling a " third party " delivery company.
It's so ridiculous. It's a mattress set. It should not be a traumatizing event!
! Report Spam

I bought a mattress from Sears Jan 2009. a king size. for $1400.
In 2012 had a representative for the warranty's department come to my home to evaluate the condition of it. It looked like a waves! The fellow representing SEARS agreed the mattress needed to be replaced and as such told the warranty dept and sent his report complete with photos. I asked this man (SEARS rep) if they wanted the old mattress back. He replied NO!
A week later I received a call from the warranty dept. they stated that I was entitled to a FULL refund. $1400. I asked if they would give me a credit on my account and I would purchase a mattress at a later date. They said they couldn't do that but would allow me 1 year to do so... I
I bought a new mattress ON LINE (the store didn't have a very good selection) and in the mean time I DONATED my old mattress to charity.
The new mattress cost me $1800. Bought with in the 1 year time frame and I waited to get my Credit for the old mattress. When it didn't appear on the first bill I contacted the warranty dept. and asked if they needed me to fax the statement to them.
Now they say to me that they can't credit my account until they receive my old mattress!
I explain to them that the fellow who came out to my home said that I didn't need to return the old mattress and that I had donated it.
They said TOO BAD!
During my 3 separate conversations with the actual warranty dept. The return of my old mattress was NEVER MENTIONED!
So rather than be stuck with this new mattress bill for $1800 +++tax and interest at 21% 10 days after I bought it I tried to return it!
NO WAYYYYYY they would not take the mattress back because I didn't buy a mattress cover at the time of the purchase. WHAT? This particular mattress comes complete with it's own mattress cover zippered on!
I have tried every avenue to resolve this issue to no avail.
SEARS is DEAD to me !
This has caused me so much stress I can't begin to tell you!
Thanks for listening and Good Luck to all who buy from this c****y retailer! They can't go under fast enough for me. I have cast my cares unto the LORD. No man shall prosper that comes against me.!

The Sears store in the Aiken mall is being closed. They have a huge "store closing sale" going on. There's usually two teenage guys out on the main street with signs that say, "Store Closing-30% off". In the first place this is way low for a store that's closing. There's other stores in the mall with signs all over that say 40-50% off, and they are not closing. Sears is trying to pull a fast one so be careful. I had my eye on a specific style shirt before Xmas that was on sale for $19.99. Usual price $30. I decided to wait thinking they would be reduced after Xmas, and sure enough I saw them in Jan. for $12.99. I had just heard they were closing soon so thought if I waited they would be marked down even less. I checked them yesterday and they had taken all the sales tags off and left the $30 original price tag on, with a 40% off sign over them. That makes them $12 off and the price $18 ! They must really think people are stupid(yeh, I know some are). I have never been a fan of Sears as their prices are usually too high, and this proves they use very deceptive retail practices. Be careful on their going out of business sales. Personally will not miss them.

I ordered a dewalt impact wrench with Li-Ion batteries ($395 for international orders). Since I was already paying for shipping, I ordered a torx bit set ($11.xx) and a broken Craftsman deep socket (14mm, $2.75) to complete my tool set. They cancelled the Dewalt because of the Hazmat regulation, which they should have already known, yet ship to Borderfree, the logistics company they work with to fulfill international orders. As soon as I received the e-mail, I replied it that if they are going to ship the rest, not to do so because I do not want to pay twenty something $ for items that cost $14. It would have cost much less locally. They replied back that They shipped some, they will ship the dewalt too. I again replied that I received an e-mail indicating the cancellation of it, and they should cancel the other items as well. They said they could not because it is an automated system. To add insult to injury, they suggested that I refuse the package but the shipping cost would not be reimbursed. International buyer beware! They have a dumb system they call "automated" which cannot understand the order is a whole and cannot be partially cancelled without the consent of the buyer. Then they expect you to pay for your their mistakes. The right of customers are limited within the borders of the USA too. They will just answer you with utter nonsense. To prevent copy/paste answers, I will give my order number but do not expect any resolution on their part. International Order # [protected].

I purchased a pair of glasses went back 2 days later to have adjusted and employee broke frames. The employee removed a sample pair of frames from wall and installed lenses, it has been 2 months and my glasses are still not correct. The employee refused to order new frames for which I paid $ 217.00 . Also Sears will not do anything about the issue because they don't own or operate Sears Optical space is operated by Luxottica. They should have this posted in the store so consumers are aware they are not dealing with Sears.

We signed up with Sears for a new roof for one reason, their promise to handle the entire project, including is fomething goes wrong. This was in October of 2013--
The roofers slammed shingles on our roof, knocking all kinds of ornaments off the shelves in my kids rooms, this ruined the furniture that was below the shelves, as well as destroyed the ornaments. They also destroyed our front yard flower beds because they were too lazy to put up a deflector (like they did in our back yard). The First guy Sears sent out and took some photos and said he would handle it. When I called a couple weeks later to inquire about it- I learned that he was fired. And I had to re-explain everything. I sent in photos of the damaged furniture, etc... and waited a few more weeks before calling them back- I got the run around, was sent to their 3rd party "administrator" whom I had to send the photos to- my claim sat for a month- then I called again and was told I needed to contact the installer. When I called them on their BS they sent me the number of the installers insurance company- I spoke to them today and surprise, they have no information or photos. I have to send in everything again and wait who knows how long... Sears will not back up anything they do/say, and will not handle anything the way they say they will

Sears appliance delivery gross incompetence is hard to imagine without experiencing it as i unfortunately had to go through. 8 failed delivery attempts for one kenmore dryer. Only one delivery mistake was triggered by the otherwise very supportive sears sales office giving mis - information to the sears warehouse. The other 7 delivery failures were caused by the sears warehouse mis - management and carelessness. The errors ranged from failure to keep appointments (4 times) to placing the dryer vent in the wrong location prior to delivery (3 times) . As some know, sears delivery protocols include notice of next day delivery time after 6pm the night before delivery. They then give themselves a 4 hour delivery window where someone (Me or my handyman) must be available to receive delivery. That equals 28 hours of our time, plus the time being there during the failed deliveries, plus the time to set up these failed deliveries with my renters.
The colorado sears warehouse is independent from sears stores. I appreciate the sears sales outlet for giving multiple price discounts to compensate for the incompetence of the sears warehouse.
Recommendation: if you buy a sears appliance, pick it up. Don’t depend on sears warehouse to do a competent delivery even if it is free, which it usually isn’t.

I will never use Sears Home Improvement again nor will I ever recommend them. Although the sub-contractor they used was excellent, the services provided by SEARS themselves was completely lousy. They advertise that they take over all the project management-wrong. I finally got so disgusted I took it over myself. They don't answer messages or emails in a timely manner. The sub-contractor informed the so called project manager that some of the carpet had to be ordered from the manufacturer and that would delay the start of the project. The so called "project manager" was supposed to notify me about that. He did not. When I complained and asked for consideration (in the form of a discount) for all the work I put into the project, I was told by the office sales manager that the district sales manager would review the file and contact me. I never heard from him. I filed a complaint through the Florida office and after the first contact I never heard from them again. Not responding to the customer seems to be the operational standard for Sears Home Improvement. To top that off, the project manager called when I wasn't home and my husband backed up the fact that I did so much of the work myself. What did the project manager do? He threatened my husband stating that he would send the bill out the following week and if we didn't pay he would send it to legal. NEVER ONCE did we ever say we weren't going to pay. SEARS-A name you can trust? Forget it.
DH california