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Sheetz
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1.0 1498 Complaints
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Sheetz Complaints 1498

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J
8:28 am EDT
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This morning I went to the sheetz in Wexford, like I do most mornings, to get breakfast. I ordered on the app and arrived about 5 minutes after to get my food, which was 2 hot dogs with extra boom boom and onions, and expected to wait a few minutes for the food. The employees left my food on top of their grill and made me wait for a food 15-20 minute...

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F
10:12 pm EDT
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So every day I use the Sheetz App and order a Stawberry Banana Smoothie! Sometimes I get 2 a day. Everytime I go in the Associates are complaining that they cant stand making them. They actually know when I order it who is receiving the smoothie know because of how many I get. I have gone in and they have actually tried to talk me out of ordering one. One...

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C
2:04 pm EDT
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While I am typically pleased with the way I am treated by manager Ray, I can report that after paying 5.99 for a bucket of totz I was only allowed to receive ketchup as a sauce unless paid for. With not 1 employee knowing how to ring up additional sauce I finally got a manager to help. After all this when I got to eat my totz they were cold! My stops at sheetz will become limited after this!

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K
10:30 am EDT
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I went out of my way to come to this sheetz for breakfast before work just to see that your made to order food service is unavailable... so i walked out with no food or drink because you didnt have any of the microwaved food already prepped. This would make a great addition to your amazing food and service for people trying to get in and out fast you should try doing that like rutters does so people do not just walk out.

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E
9:27 pm EDT
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I order food as always and a little girl, im asuming was family, came in and went behind the counter where they make the food. No gloves or anything. Dirty child behind where the employee was making food just talking. She didnt do anything wrong but I'd rather not have a child who doesnt work there nor had any clean clothes on behind a working counter...

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K
1:49 pm EDT
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Sheetz employee

Her name was Flonda and she was very rude and disrespectful. I asked for two things at the counter and she said I needed to wait because she couldn't do both things at once and kept exhaling loudly at me and she threw my stuff in a bag and pushed the bag at me. I always go to this sheets because I live right at it but nobody there has ever been this rude to me ever. Everyone always asks how I am and I always ask them and they ALWAYS have a smile on their face. She had a frown and said what do you need very rudely and acted like she wanted nothing to do with anyone which isn't how you should be acting with the job you have.

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M
11:00 am EDT
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I just went into sheetz to buy a bottle of water and cigarettes. Before I finished I asked if i could still scan my sheetz card. The kid was the only one on the register and it was pretty busy, but he was pretty rude and simply said no it's too late. I hadn't paid yet and had the card in my hand. Not the biggest real but I thought you should know what...

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C
8:15 pm EDT

Sheetz condition of gas station grounds

I was pumping gas on pump for in Tappahanock when I turned and jabbed my foot into a piece of metal that was sticking out. It did break the skin though not deeply. But it HURTS enough that I'm limping. I did speak to the manager and he said he would get maintenance on it. But honestly I think the place is due for a remodel outside since it was allowed to get to this condition. I have a scratch though I would not be surprised if it has a bruise. I would hate for someone to get hurt worse.

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T
3:16 pm EDT
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I get Diesel Truck fuel at this store ever other day because my company is part of Sheetz fleet cart program and they have the dual truck pumps. Unfortunately they never change their receipt paper and I must go inside to get the hard copy my company requires. I wouldn't mind, but its BS I have to wait in line to get something I should be able to get at the...

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J
9:59 pm EDT

Sheetz wait time and refusal to sell tobacco

I was in your ashtabula store tonight. We waited 10 minutes at the counter before the attendant helped us. After he rang us up I asked for a tobacco product and he refused to sell it to me because my girlfriend didn't have her ID with her, I presented him with my ID and he still refused to sell. Is this your store policy? I'm a 32 year old man if I walk in with my kids with me are you going to refuse to sell me chewing tobacco because they don't have IDs? Ridiculous along with completely unprofessional and rude!

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C
11:06 am EDT

Sheetz management integrity/ theft

Tiffany Miller casually steals money from registers (actually I think its when shes done counts because then she knows if the losses are minor enough to keep away consequences. Usually its 20 or 40 dollars. A few months ago, counts were off several thousand dollars, which led to to the twrminagiob of kelsi holmburg, but until tiffany was told by another manager that there was investigation, she was part of that loss. Give her enough time she will do it again, check her employment history. Also she is very open with how rude she is is to people of color, anyone with a foodstamps card, elferly ladies who need air in their tires, etc. Ive lived by the hospital the last 3years and have never been more personally disrespected by than I have by her, not to mention the common complaints in the office I hear about her all day. Sheetz is a big part of my daily living, but I dont go to this one anymore because of her

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M
1:14 am EDT
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It is not the first, second or third hell a fifth time that everytime i order a meal, my order looks disgusting, messy or is just COMPLETELY wrong! I am sick and tired of having to deal with this, or having to drive a extra 15 minutes to go to another location. There is one specific employee, that every they do my food, they ALWAYS find a way to mess it up!...

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J
8:20 pm EDT
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I feel like that its very unprofessional.. that employees talk about personal topics while working and not paying attention to customer needs that can be over heard out on store side where customers are.. as I was leaving after purchasing my beverages and snacks there was a young lady and man in uniform grope each other.. is this how sheetz managers and...

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D
4:53 pm EDT

Sheetz brandon turner

Employee name is Brandon Turner at the yadkinville location and he is harassing female customers asking some for "one night stands" he is making my fiancee and other women feel very uncomfortable and it's about to cause a problem for himself if he keeps it up! Because Im a guy who really doesn't care about making a screen and solving the problem myself

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K
3:36 pm EDT
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Sheetz made to order food

I ordered boneless wings on August 8, 2019 at the sheetz on curry hollow road in Pittsburgh, PA. The order was made on the made to order screen and as i was eating them when I got home i found a hair in them. I pulled it out and continued to eat and then found another. I would appreciate a refund for the hairs found in my food. HAIR IN FOOD HAIR IN FOOD

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M
10:03 pm EDT
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Sheetz the store is filthy

You just opened a new Sheetz in Daleville, VA. As a person that travels all over, it is the dirtiest store I have ever been to. Yes, it has been only opened for a few days, but their is absolutely no pride in keeping it clean! I have never seen the bathrooms so gross, food spilled all over the place and trash on the floor at a Sheetz. As a mother with two kids in travel ball, we search for your stores across the east coast. The Daleville store needs significant help ASAP.

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S
1:02 pm EDT

Sheetz the food!!!

I order from the online app almost EVERYDAY. Not only did the GREASE from the tater tots STAIN my pants, the sandwich I order was completely WRONG and disgusting looking. I order a ham, egg, and cheese with bacon.. they put ONE piece of bacon, disgusting, rubbery cheese, AND SAUSAGE. I couldn't even eat. I'm so unbelievably mad, I may never order again. I included picture of the greasy bag, the disgusting sandwich, and the sandwich in the damn trash where it should've been to begin with. Get your old staff back. I'm sick of these people that have no idea what they are doing.

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A
10:48 am EDT
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Sheetz cashier

I was there getting a caramel brownie milkshake which was about 5$, and 2 generic ice cream sandwiches. The cashier scanned each item 2 times and charged me 30$. I have never been so furious in my life it should have been 15-17$. When I told him of his mistake he yelled at me and told me and my friend he knows how to do his job even though I clearly saw him do it twice. I have never been so embarrassed in my life. I will not be returning to sheetz

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H
11:46 pm EDT
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a worker with curly hair was making our order. nachos had no chili like i asked for and the wraps had no mayo like i asked for. the bacon was longer than the wrap. the nachos were cold by the time i even got to the car. i waited about 15 minutes to get bad cold food. i said thank you for the food and got a "yup" back. the yup was said rudely and he had an attitude when saying it.

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A
6:00 pm EDT

Sheetz cashier

I go to Sheetz every day. Either before work or after. So it's especially disheartening when I get treated so rudely by an employee. Whoever was cashier around 5:30 (older and heavier set) should not work customer service. All I asked for is if there was anyone to change the coke fountain soda because it was out. It happens pretty often to me and normally someone just either asks me to wait a second politely or will give me a drink coupon for next time. This gentleman looked at me like I was stupid, proceeded to roll his eyes and then got all defensive for NO reason and yelled at me that there were only 3 people. Literally all he had to do was tell me that they were short staffed and that it would be a minute and I would have understood. Not treat the customer like [censored] for no reason. It's really disappointing when you work for 12 hours and had a bad day and then come in to get a soda only to have an employee treat you so rudely for no reason.

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About Sheetz

Screenshot Sheetz
Sheetz is a chain of convenience stores and coffee shops with a focus on offering quick food options and fuel services. They provide a variety of made-to-order sandwiches, salads, and snacks alongside their own brand of coffee. Sheetz locations often feature gas pumps and are open 24/7, catering to customers seeking convenience at any hour.
How to file a complaint about Sheetz?

Here is a guide on how to file a complaint or review about Sheetz on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sheetz in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sheetz. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Sheetz on ComplaintsBoard.com.

Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review MTO Food: Burrito was posted on Dec 5, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1498 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz Contacts

  2. Sheetz phone numbers
    +1 (800) 765-4686
    +1 (800) 765-4686
    Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
  3. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  4. Sheetz social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
  6. View all Sheetz contacts
Sheetz Category
Sheetz is ranked 104 among 124 companies in the Retail Stores category

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