ShoeDazzle’s earns a 4.5-star rating from 497 reviews, showing that the majority of fashion-forward shoppers are exceptionally satisfied with their stylish footwear selections.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I have been a member of shoe dazzle for a couple of years and it's the worst mistake i've ever made
I have been a member of Shoe Dazzle for a couple of years and it’s the WORST mistake I’ve ever made. First of all, I’ve had to return every pair I’ve ever purchased except for one. They were either cheaply made when I got them, didn’t fit right or weren’t as represented on the website. When I tried to cancel my membership by email, they never did and kept charging my credit card. When I finally called and got really upset with them, they finally cancelled them. However, after one month, they started charging me again! I didn’t even notice since I hadn’t been in my account for months and when i finally looked I had a $156 charge to my credit card. I’m now going through the Better Business Bureau to try and get my money back. I think they’re a total rip off and you can get way better shoes at local shoe stores for the same price. I can't belief they haven't been sued and shut down yet. If I don't get all my money back, I may be the first to take that action though!
charged me three times for items I did not order
Do not order anything from Shoedazzle.com. Consumers Beware!
This company is running a scam! In the fall of 2010, I ordered a pair of shoes from them on line. Since then they have charged my credit card 3 times in the amount of $39.95 each time.
I did not order anything further from them, yet they went ahead and charged my account. They claim when I ordered that one pair of shoes I agreed to a membership. ###!
They claim that they can charge me because I should have ordered more shoes
when they sent me emails. Because I signed up for a membership, they are entitled to charge my account weather I purchased anything or not! What?
I deleted their emails thinking it was just another add to buy more shoes
My credit card is checking into my dispute but Shoedazzle says what they did was perfectly legal. Who else can I complain to? Please help!
and then they tell you to check your spelling?
do not use this site. it is a total scam. cheap shoes and they will bill you forever.
a scam site is telling me to check my spelling?
what a scam. over $900.00 for two pairs of cheap sandels. do not subscribe. when they finally offer you the option of skipping a month you still get billed. cannot contact them on the internet and phone service is poor.
mine will be over $900.00 for a senior. this is a total scam. they make it very difficult to log in.
Same happened to me they have been charging my credit card since April 2016 total $958.80... I’m so mad I thought I have no balance on my credit card until now with late payments for some shoes I never ordered thanks to shoedazzle
I can't wait to speak with them and find out that they are so happy to have my money and I will never ever get to purchase anything from them.
This really hurts. Who has $3200 to burn like kindle? Who? No one. New cabinets? Nope. Downpay for a decent car? Nopw. The $ for my kid's braces? Nope. Thanks Shoedazzle for screwing this poor family to rack up the $$$ for nothing in return.
My wife went on in 2011 and joined. $39.95 a month for 82 months at 40 a month...umm, that's over $3k. No emails from them each month. I just went on their site and got credentials I never knew I had and found out that my 14, 259 points expired 3 months ago. [censor]! Rammed up the butt with a corn cob. The only thing that could have made it worse would be if the money went to a Kardassian...oh wait! Screwed by the scam.
Received a broken pair of shoes from them. The shoes were super glued together WHO DOES THAT?! One of the shoes was sewn properly the other had the chains super glued down. I tried to contact them about getting some form of compensation to get them professionally fixed on June 9th, today is June 23rd and I STILL haven't received any response. Avoid this company like the black plague.
DO NOT BUY FROM THIS COMPANY! ANY POSITIVE RESPONSE ON THIS SITE IS FROM THE COMPANY AND NOT PEOPLE WHO HAVE BEEN SCAMMED BY THEM. SHOEDAZZLE.COM IS A SUBSIDIARY OF TECHSTYLE.COM. CANCEL YOUR CREDIT CARD! IT'S THE ONLY WAY TO AVOID THE CHARGES!
ShoeDazzle Reviews 0
If you represent ShoeDazzle, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About ShoeDazzle
One of the key features of Shoedazzle is its personalized shopping experience. When customers sign up for the service, they are asked to complete a style quiz that helps the company's stylists understand their preferences and tastes. Based on this information, Shoedazzle creates a personalized showroom for each customer, featuring a curated selection of shoes and accessories that match their style.
Shoedazzle offers a wide range of footwear styles, from classic pumps and sandals to trendy sneakers and boots. The company works with a team of designers to create unique, on-trend styles that are exclusive to the Shoedazzle brand. In addition to shoes, Shoedazzle also offers a selection of handbags, jewelry, and other accessories to complete any outfit.
One of the things that sets Shoedazzle apart from other online retailers is its commitment to affordability. The company offers a VIP membership program that gives customers access to exclusive discounts and promotions. Members can also earn rewards points for every purchase they make, which can be redeemed for free products and other perks.
Overall, Shoedazzle is a great choice for anyone who loves fashion and wants to stay on top of the latest trends in footwear. With its personalized shopping experience, exclusive styles, and affordable prices, it's no wonder that Shoedazzle has become one of the most popular online retailers for women's shoes.
Here is a comprehensive guide on how to file a complaint or review about ShoeDazzle on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with ShoeDazzle in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with ShoeDazzle. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about ShoeDazzle on ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.
Ensure you follow each step carefully to effectively file your complaint or review on ComplaintsBoard.com regarding ShoeDazzle.
Overview of ShoeDazzle complaint handling
-
ShoeDazzle Contacts
-
ShoeDazzle phone numbers+1 (310) 683-0940+1 (310) 683-0940Click up if you have successfully reached ShoeDazzle by calling +1 (310) 683-0940 phone number 0 0 users reported that they have successfully reached ShoeDazzle by calling +1 (310) 683-0940 phone number Click down if you have unsuccessfully reached ShoeDazzle by calling +1 (310) 683-0940 phone number 0 0 users reported that they have UNsuccessfully reached ShoeDazzle by calling +1 (310) 683-0940 phone number+1 213 389 8889 ext:265+1 213 389 8889 ext:265Click up if you have successfully reached ShoeDazzle by calling +1 213 389 8889 ext:265 phone number 0 0 users reported that they have successfully reached ShoeDazzle by calling +1 213 389 8889 ext:265 phone number Click down if you have unsuccessfully reached ShoeDazzle by calling +1 213 389 8889 ext:265 phone number 0 0 users reported that they have UNsuccessfully reached ShoeDazzle by calling +1 213 389 8889 ext:265 phone numberFashion Stylist+1 (888) 508-1888+1 (888) 508-1888Click up if you have successfully reached ShoeDazzle by calling +1 (888) 508-1888 phone number 0 0 users reported that they have successfully reached ShoeDazzle by calling +1 (888) 508-1888 phone number Click down if you have unsuccessfully reached ShoeDazzle by calling +1 (888) 508-1888 phone number 0 0 users reported that they have UNsuccessfully reached ShoeDazzle by calling +1 (888) 508-1888 phone numberCustomer Service
-
ShoeDazzle emailsmemberexp@shoedazzle.com100%Confidence score: 100%Supportclientservices@shoedazzle.com82%Confidence score: 82%Communicationccparequest@shoedazzle.com78%Confidence score: 78%
-
ShoeDazzle address800 Apollo Street, El Segundo, California, 90245, United States
-
ShoeDazzle social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about ShoeDazzle company
I got completely screwed on restocking/shipping fees for nothing
Born Shoes / Born Footwear
38 reviews
Geox / The Level Group
15 reviews
The Rockport Company
6 reviews
Lugz
19 reviews
LaCrosse Footwear
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I ordered one time from Shoe dazzle and got dazzled by them the sum of $279.95. They started charging me $39.95 monthly. I called and requested to cancel my membership and asked for my money to be refunded. I was told I have to use my balanced or lose it. because they do not do refunds. I am 60 years old and I don't wear that style of shoes. I ordered for my daughter who is not with me now and I have no need for their products nor the website.
Don't buy from Shoedazzle. Its a scam. You buy something and they enroll you as a VIP member for $39.95 a month. You will keep getting charged $39.95 every month until you call them and cancel your account.
Well besides the awful quality, they delivered me wrong size, enough said.
Hi, Aizek!
I am so sorry to hear this. I am a customer service rep here at ShoeDazzle, and I would love to get in touch with you and make this right. Can you post your client ID for me? Or, you can send an email to MParton@ShoeDazzle.com and I will give you a call, asap! I look forward to speaking with you.
Thank you,
Mary
DO NOT, DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION! You will be sent and charged for shoes you do not order. They used my charge card fraudulently and basically said if you don't like it go join Just Fab!
Additionally, if you do actually place an order and they don't fit, you are only allowed to return or exchange a small handful of shoes, contrary to what they claim.
I'm shocked at your experience - I've been a member of ShoeDazzle for 2 years now and it's the BEST thing I've done for myself. In the beginning, when I didn't understand the membership, I called in when I forgot to skip, and they immediately refunded my money and explained how the membership worked. The shoes and bags I've bought from ShoeDazzle were not only amazing quality, they were also totally my style. I absolutely love this site and so do all of my friends and coworkers. If anyone has ever had to return for a different size or just didn't like the product, it was FREE and EASY with the world's best customer service. This site is absolutely phenomenal - every thing for $39.95 with FREE shipping both ways, FREE styling service and customized showrooms every month. Love, love, love.
Sounds like you had a very different experience than me. ShoeDazzle has exceeded my expectations in every way. Their client service representatives have always been incredibly attentive and helpful and the quality of their product astounds me, plus their free returns/shipping means that on the off chance i do have a problem it can be easily resolved. Plus nothing makes me happier then coming home to their beautifully packaged products sitting on my doorstep!