Simple Mobile
Reviews and Complaints

I was scammed out of $136.00 and they keep saying they don’t see it but my banks seen it just like me. When I made his payment they kept saying it wasn’t going through but they were taking money out They kept asking me to verify my son’s account I gave them the 4 digit passcode that’s on the account they kept sending a code to his phone every time I gave it to them they said one more part we need two phone numbers he’s called in the last 60 days I gave it to them they kept saying no that’s wrong. I asked to speak to a manager several times they just kept over talking me they would never let me speak to management….

On September 23, 2023 I paid for 15 GB of data on my hotspot but never turned my hotspot on because I needed the data for an event on Monday, September 25, 2023 yet on the company's end they keep saying that I used all the data. I never turned the hotspot on after paying for the 15 GB of data so there is no way that I have used the data. Every time I called in since September 24, 2023 when I finally turned the hotspot on, each of the 17 customer service representatives including being transferred to the

escalations department hangs up without resolving my issue. I have business to run and it cannot run without internet so the company not resolving my issue is not effective. I am very frustrated because I should not have to fight with a company or call a company over and over to give me the service that I paid for and I shouldn't have to be hung up on multiple times without resolving my issue and the representative never calls back when they hang up without completing resolving my issue. I want either my $40.00 back for service I never got to use or they give me a complementary 15 GB of data.

I've had too many issues with simple mobile to count, I've completely lost any trust with this company. My newest issue is about an email I received about an hour ago for the version sim card since they've left T-Mobile. When I entered my information at the last step, I kept encountering a "Generic error" that halted all progress and forced me to deal with the awful customer service simple mobile has. Basically no one from customer service could help & told me even though I received this email, and many others, they no longer offer the sim even though I get emails and every time I re-up my service I get the same message to switch. I've had enough with dealings with Simple Mobile and I will be searching for a new service plan ASAP.

I got a lemon! And no service, no Hotspot 60 $ unlimited card! Why?! 50$ for the phone! [censored]tyadvertizeing false information! I want to send the whole phone box back to your company! And refund my money to debit card asap!or I'm filing lclaim against you for shifty ser I've that don't work,fraudlent!

Simple Mobile wireless

Need it for emergency

!

In April I authorized a one time payment to you for a co-worker who was unable to pay her bill. In mid summer after thoroughly going over my bank statements found that I had been charged by Simple mobile for four consecutive months in the amount of 31.53. I contacted Simple mobile who in turn advised me to call my bank's fraud department. Upon doing so they closed and reissued a new card and applied a credit for a portion of the amount that I had been charged by Simple mobile. I thought that this issue had been resolved until yesterday upon checking my statement and noted another charge in the amount of 31.52 from Simple mobile. I am nor have I ever had an account with Simple mobile. How was my new debit card info obtained by you. Once again I have had to deactivate a debit card and wait for a new one to be issued. As far as I am concerned this activity borders on being illegal. Please contact me asap. I would like an explanation and assurance that this matter will resolved.

Mary and Johnny were the 2 awful customer service representatives I spoke to tonight. I also have recording of how awful the customer service was. Lol unfortunately can't upload on the reviews. I highly don't recommend simple mobile at all. They were very unprofessional! I never in all my 20 yrs in customer service would I speak to a customer like that. Simple mobile representatives are not about customer satisfaction. Simple mobile really need to pay attention to who they have working with the customers and how they speak to customer. Simple mobile customer service representatives definitely need some training. Worst service I ever received 😒

I have been on the phone two days trying to get a transport number I have a business with business cards, tshirts, door sign, building sign and many other things with my number on it. I cannot change my number and they had every excuse why I could not get the number. All of a sudden I cant get text or emails from them but if I needed more data or to pay my bill I would get a text so all of a sudden I can't...They doing this on purpose...

I having problems with my data and phone calls saying deactivated and I paid my bill on 9/03/2023 I got in contact with customer service they cut my phone service on then about 2 hours it cut off I don't know what the problem is and I have agreement with smart pay which I make payments on my phone and they take out monthly phone bill which I didn't know until chime let me know which I already made a payment to simply mobile. I paid 2 times this month $54.29+$50.29 they need to fix this problem

perdi mi tel. en mi pais llame a simple mobil a pedir mi numero y no me lo quieren dar dicen que me lo dan si resibo un numero de referencia ami tel que estupidos si lo perdi como va llegar disen que eso es sus poticas eso hay algo raro vi los reviews y mucha gente habla de eso no que quieren devolver los numeros que pasa con esto es una estafa o ke y me hablaron mal y me colgaron, debuelvamen mi numero lo tengo por mucho tiempo . mala compania

I like my phone it works just fine. I need help. Your techs can't help me. I give them my ph# and security pin. My problem is my fault. When i opened my registration account my email is misspelled. What I think takes place is when simple mobile techs try to email me with my proper email it goes to the default of my registration email and I don't' get the email. Same for your my account app. It says when you forget password to enter the email that you registered with. I don't get the email either. Your security is problematic. They ask for two phone #'s used in the last 60 days for varication. This is my first phone ever and it's only 6 days usage from the 10 Aug 23. They don't have numbers from my recents and that's not my fault. Maybe a better verification would be the ph ser#. They can't email me a code because it defaults to the email when I registered and I don't get the email. I'm in a catch 22. I know it's my fault the phone has small print and my stubby fingers.

7/22/2023- 8/4/2023- I have spoken to simple mobile numerous times daily during the time frame above regarding my son's phone service and data not working for the past 30 days. After further investigation it turns out it hasn't been working longer than that, but he didn't know that was the issue, he had assumed that he was out of data or that we were restricting his data, neither of which was the case. The account showed that data had not been used the past 2 months. They were unable to fix the problem and it still persists, even after changing the Sim card etc. Seeing as they continue to charge me for service that is unable to be used, I requested a refund. I continued to get passed around to supervisor after supervisor. The last person i spoke to said you will never get a refund from us. She stated point blank that it was fraud and she didn't care that she was not going to refund us and the charges would continue to come out of the account. I never even authorized for auto payments as I was careful to only pay one month at a time because we were looking to add our son onto our phone plan anyway. I'm not sure if he accidently enrolled in auto payment, but regardless if a customer asks for you to take the card info off the account as they are done with the situation, you should do it. I shouldn't have to call the bank and ask that they cancel my card. Simple Mobile should be ashamed of outsourcing to employees who don't care about providing proper customer service and in fact admit what they are doing is fraud. I hope you rot on the 35 bucks a month that you are fraudulently taking from a child in foster care.

On the morning of July 14, 2023 (between 10am to noon) I attempted to cancel my hotspot service on Simple Mobile. There is no help on the website. search for 'cancel' and there are no hits. Finally tried to cancel by speaking to customer service in India (I presume, since the three different representatives had Indian accents). Each asked me to answer on of the challenge questions on my profile. Well, the unique thing about my profile is that it does NOT contain my name, address, or challenge questions. But does contain my PIN. Each time they said they sent me an email with a verification code... but those emails didn't show up in my inbox until over 6 hours later (6:35, 6:36, & 6:36PM respectively). The Customer Service representatives and I got really tired of waiting.

They each asked me to change some information on my Profile on the website, but per the attached, I got the message "Your Account Information cannot be updated at this time. Please try again later." I still get this message today, August 4, 2023.

I have requested that my credit card company dispute the charge on July 14th. And I am now registering this complaint via this website.

I lost the cellphone, tried contacting customer service to change the service to a new phone. When, I first got the original cellphone, I was not properly set with a user name and password. I was finally able to access my account online. MY name was not set up, date of birth was wrong and I could not make any changes to it. I am not tech savvy in setting the account. The sales person did a poor job in properly setting up and explaining how to use my online account. I have been on contact by phone repeatedly to change the new phone with the old telephone number however we never got it to work. They were asking for security questions and code numbers which sales representatives failed to provide for me. Security questions were not set up and representatives kept insisting we answer. Answers were never acknowledged because they were never set up in the first place AND/OR the sales representatives never gave security questions or codes in the first place! I Repeatedly requested were made on the phone in April 2023 in May 2023 in June 2023. I want my phone number ported to my new cellphone and credited for the 3 months that I have set on auto pay. For the lost cell phone that I have been charged for, since March 2023. Also, I was told to buy a new sim card which I did and was treated like [censored].

Hello, my name is Erica and I wanted to file a complaint over my lack of service. I recently bought a new sim card after losing my old one through simple mobile and wanted to transfer my old phone number to the new sim card. After speaking with customer service during the process they assured me that once I bought the service plan my phone would be able to work. It has been a week and I still can't make calls. I have called customer service multiple times, but they are of no help. I would either like to get my phone number transferred or my money back.

i lose my phone 3 days ago this sunday just past i been trying to reach in to you guys but nobory havent have the care that i been with out phone for 3 day while i am paying for a service taking to you guys over 2 days i will call tomorrow two to see i want to recover my number i have a new phone and a new chip but i want the same number is [protected] name is under is marco barriga the problem is that sense its was a pre pay i never have to regritation or call about put in my name it never ocurme that i have to do that please i want somebory to help i can proof with my bankstament that i been paying to that account cellphone every month i can as my bank for if its necessary service will expire the 11 of june i will pay again to used please habve this matter taking care thank you my friends phone number is [protected] you guys call call me there

*LONG POST*

I've been without a phone for a month now due to the fact that I was told "even if your phone bill is paid, it will not work because you need our new sim card. Originally, I called for my payment history. No one could help reset my password on"my account". The second rep said that the first rep put in the wrong email address. Even then, the second rep couldn't help because I wasn't receiving the email at all. The first rep hung up on me. That day, I talked to 6 different people. I eventually got into it on my own. Then, no one could help me by processing the ordering of the sim card THEY SAID I NEEDED! FINALLY, again I went online and ordered this sim myself! Next, A week went by, and I still hadn't received this sim that was ordered! I contacted the customer service again, went through like three different people due to being hung up on AGAIN! The final lady told me that they had stopped the process and started it again, so I didn't have a tracking number yet and the give them 3 MORE days! I asked to be accommodated and was told no that day. TODAY I got the sim, went through 3 reps before one of activated it. They tried making me pay my bill before, but I was told not to pay my bill so I asked for my last plan to be extended so then I'd get the free month that came with the sim instead of paying for a month when I've been put through literal hell. This man did it and said everything should work within an hour. Ofc it didn't so I called back. YALL, I WENT THROGH 10 REPS TODAY telling me they'd do a call back because they needed to wait 15 mins to see if it'd work, all making me do the same things and it not working. Remind you, every time someone called me back, I then would have to tell this NEW REP the whole spill again and that we've tried everything. THEY WOULD STILL MAKE ME DO THE SAME STUFF. IM SCREAMING AND CRYING AT THIS POINT, I haven't had a phone in a month because of them, now I have everything they wanted me to have and STILL my phone is ONLY CALLING OUT AND RECIEVING CALLS. Then all that to end up being told they extended my plan WHICH WAS A 10$ TALK ONLY plan... I've never bought that plan my whole 3 yrs being with them! She tried arguing with me stating that that's the previous plan I always buy! I pulled up my transaction history, told her... She put me on hold for 15 mins and HUNG UP! Again, I'm crying... Every time I get A LITTLE INFO FINALLY, I GET HUNG UP ON then have to explain it all again and the next rep NEVER helps or knows what to do so it's always back to square one!

I called and spoke to a man, told him what she said, his response"i'm not sure why she told you that because you've never bought that plan and if that is the only problem, that's an easy fix."

HE LTTERLLY FIXED MY ISSUE WITHIN SECONDS! ALL DAY, no one thought to check my plan? I'm sure it was RIGHT THERE...

I'm so disappointed with this company... On top of everything, not one rep tried accommodating me at all and I know they can see in the records how many times I've called in the last 3 weeks... NOTHING except for my phone that I pay for, working again...

I used to be with straight talk but had to switch due to my phone but if I even had the very first issue, they would have made sure to make it right and accommodated me.

You all treat your customers like complete crap and the reps have no idea what they are doing besides bare minimum things, needs more training and better people all together.

This is the 3 time that I have been on this site and the more that I learn about this site I can see the people here truly care about people thank you so much my name is John earley I live in Greenville North Carolina here is my story again I have been with simple mobile for awhile now they started out great until I got this new paid for iPhone 11 that was unlocked and I could turn on services from any phone company until I got simple mobile and they put a lock on my phone where I could no longer pick and choose the phone company that I wanted service with and they started my bill at 30 dollars but last month and this month they have went crazy in charging me for anything they could because they know I can’t switch phone companies now the locked my phone and I didn’t even buy my phone from simple mobile I got my phone at a T-MOBLE store I had no idea that simple mobile was going to put a lock on my new iPhone I paid 650 dollars for my iPhone and can’t use it with any service that I want to anymore I am 62 years old and in a wheelchair plus live alone and the only way I have to get help if I need help is my phone and I can’t even text on my phone anymore plus the phone calls get dropped often now so I am stuck in a home with no way to call for help because I trusted simple mobile it sent me into a deep depression because of what simple mobile did to me and they will not fix my phone so I could text and have a good call that will not get dropped I have been on the phone with simple mobile for two whole days and nothing has been fixed with my phone and they refuse to take the lock off my phone so I could switch to another phone company and plus simple mobile sent me a new sims card when they joined Verizon and the sims card they sent me made my phone lose all programming so I had to take my phone to a simple mobile store and have my phone reprogrammed just to make it work again when they called me about the new sims card they said they checked my phones IMEI number and another ID number on my phone and told me the new sims card would work great with my iPhone but all it did the minute that I put the sims card in my phone and turn my phone on it made my phone lose all programming and would not work until I got to the simple mobile store and that was 190 dollars so now I am stuck with a almost 1000 dollar phone that I can no longer use and like a dummy I paid my phone bill early this month and I got so mad with simple mobile because the only thing they did to fix my phone was told me to go buy another sims card and I have gotten 3 sims cards since then because every time I get on the phone with simple mobile they just tell me to go buy another sims card and do nothing to try to fix my phone now I am afraid to live alone because if I fall being unable to walk I will be unable to call for help so like I said I am stuck with a 1000 dollars in this new iPhone and can’t use it to call for help and I have nowhere to turn for help and the only way I feel safe to live alone is to have a phone with me at all times but simple mobile and track phone both companies have the service together have took and took from me to where I almost have no money for food I only get a small check each month and simple mobile and track phone wireless are trying to take what little I do have left after paying my bills and plus have a lock on a phone I didn’t even buy from simple mobile my phone number is [protected] but if you can’t get me on this phone email me at John. [protected]@icloud.com I have no other phone and I don’t know anyone around me to ask to use the phone simple mobile has taken my life from me behind this phone that I am stuck with and refuse to unlock a phone I didn’t even buy from them and I paid my phone in full at T-MOBLE the day I got it but because of simple mobile I am no longer free to use my phone with any phone company that I choose to use it with so simple mobile and track phone wireless have taken my freedom and my peace of mind away and don’t care if I fall and get hurt and unable to call for help because of them I will sue simple mobile and track phone wireless not to get money or a new phone but just to make them take the lock off my phone and make my phone to where I can use my phone and feel safe again I beg you please help me I have no money to buy another phone and they got me stuck with simple mobile and track phone wireless who can I get to help me just to be able to use my phone again and regain my peace of mind and freedom again again if you can’t get ahold of me buy phone this is the only phone that I have please email me again my name is John earley and my number is [protected] but I don’t know the times that this phone will work or not work if you try to call me my email John. [protected]@icloud.com I have a MacBook Pro that I use to try to contact people with but it hurts to know that simple mobile cares no more about me or my safety than they do and I have told them I am in a wheelchair unable to walk and live alone but they just said oh well and pushed me off to another person in the phone company so back and forth they send me and after being on the phone with simple mobile and track phone wireless my phone still don’t work they tried to say it was because of my phone so I took it to a service technician to check out and he said my phone is fine it is new but they have put a lock on my phone I don’t want to throw this phone in the trash I have to much money in this phone now and plus I will never be able to afford a iPhone again in my lifetime this is my first new iPhone that I have ever had in my life I was so proud of my new iPhone but now because of simple mobile and track phone wireless I am afraid to even touch my phone much now because what will they come up next to charge me for all I ask is please help me to be able to use my iPhone again and regain my freedom please help me

Jan. 26, 2023

I was going to make a call and my service was canceled for some reason, I found out the someone that i don't know has changed my phone number without my premission. I don't know how they got into my account. Now, I am continuous calling try to correct the problem, customer service agent telling me that I have to wait until the next month cycle in Feb. and I paid for Jan. already. I want my service to be restored and they say they can't restore the service at this time.

I had one of the wors experience with their Philippines base customer service. The women I spoke to cut my call 3 times because I asked her to tell me my account number. First, she said it's the IMEI then she said oh no its actually the last 15 digits of the SIM card number. I confronted her and told her how I am supposed to believe her because she is changing her statement sounds very deceitful & dishonest. I got suspicious and asked to speak to a supervisor but that women were so disrespectful, manipulative, dodgy and told me "Oh we cannot transfer you to customer service, it's not in our policy" I told are you Ok? I am the customer and I have a problem which is escalating so that's exactly what managers/ supervisors are for. She never listened and just kept going denying me to get transferred to a manager or a different department.