Menu
For Business Write a review File a complaint
CB Mobile and Cell Phones Simple Mobile Unauthorized Charges to Credit Card
Simple Mobile

Simple Mobile review: Unauthorized Charges to Credit Card 15

P
Author of the review
8:40 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

$360 in unauthorized charges from this Company. I had never heard of them until they suddenly showed up on my statement. I called the telephone number listed on the statement only to be greated by an endless maze of automated selections which all lead ultimately to a disconnection. My bank is now handling the dispute.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

15 comments
Add a comment
F
F
Fraudulent Bill
Germantown, US
Feb 10, 2012 11:53 pm EST

There was a $60 charge on my credit card also. I never heard of this company and I have my own phone carrier. I am disputing it but the bank still having to argue the point that I didn't make the charges. I had called Simple Mobile and they stopped the account but wouldn't give any information about it except that the charges were made online. Sounds like some fraudulent company to me.

A
A
Amnesic
IT
Jan 09, 2020 5:20 pm EST

how did you get back your money ? they have removed more than 550€ from my bank account . What should I [censored]ing do

A
A
Amnesic
IT
Jan 09, 2020 7:06 pm EST

how did you get back your money ?

T
T
Tiffany Chapoton
US
Nov 06, 2018 5:19 pm EST

I'm pissed! This just happened to me! Stealing my effing money!

T
T
Theresa. Brooks
US
Feb 11, 2019 10:58 am EST

contact the better business bureau also

T
T
Theresa. Brooks
US
Feb 11, 2019 10:53 am EST

In January I tried to have service with simple mobile after they got all my info and charged my card they informed me they did not service my area, my mom has there service and it works on wifi. They charged my card I told them immediately to cancel and give me back my money. They made me wait 4 days but I got my money back, I also returned the phone and got my money back. NOW February comes and they took money again from my account and I do not have an account or phone. They are refusing to give back my money now. This is FRAUD. I have been calling for 11 days now and they have been rude, one pretty much called me a liar saying they did not charge me because I do not have an account, yet my statement shows 41.25 to Simple Mobile, another of there employees said it is only 41.25 contact your bank for refund. I did contact my bank and I have to wait for them in investigate. I am also filing with the Better Business Bureau but they have to investigate.

C
C
Capt Mo
US
Jul 25, 2019 7:41 am EDT

I just saw my statement today and simple mobile is taking $65 out of my account. I have Verizon and have never heard of simple mobile.

A
A
Amnesic
IT
Jan 09, 2020 5:25 pm EST

They have taken more than 500$ from my account . What should I do ? I am trying to contact em
tho

M
M
Melissa Cushing
US
May 20, 2020 9:03 pm EDT

This happened to me today. Getting help from my banking institution. No help from Simple Mobile. Same as never heard of them before the mystery charge on my statement. I believe they are part of an umbrella of companies including tracfone and seems like a security breach somewhere.

S
S
stacy james
US
Nov 29, 2020 5:49 am EST

I bought a phone online from simple mobile and they charged my card but are now claiming I did not make the purchase so I need to contact my bank... i'm so pissed because my bank wants to "disengage" my card and me wait to get a new one... omg all I want is the phone I paid for!

M
M
Mehmo
NY, US
Dec 08, 2021 10:48 am EST

They took off my money 200 for no God damn reason totally a scam.

M
M
Mehmo
NY, US
Dec 08, 2021 10:48 am EST

200 charges & for what? Totally a fking scam.

S
S
Samuel Wilson1
US
Sep 12, 2022 9:59 am EDT

$92 2 months in a row never heard of them before in my life need to call my bank as their support rep was actually special needs, complete fraud/scam

C
C
CMZ317
New Baltimore, US
Jan 19, 2023 10:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Just received a fraud alert from my bank regarding a fraudulent charge I did not make or authorize. Thank goodness for my banking institution.

C
C
CMZ317
New Baltimore, US
Jan 19, 2023 10:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Just received a fraud alert from my bank that this company was charging my card today. Thankfully they decided the charge and notified me right away.

  1. Simple Mobile Contacts

  2. Simple Mobile phone numbers
    +1 (877) 878-7908
    +1 (877) 878-7908
    Click up if you have successfully reached Simple Mobile by calling +1 (877) 878-7908 phone number 0 0 users reported that they have successfully reached Simple Mobile by calling +1 (877) 878-7908 phone number Click down if you have unsuccessfully reached Simple Mobile by calling +1 (877) 878-7908 phone number 0 0 users reported that they have UNsuccessfully reached Simple Mobile by calling +1 (877) 878-7908 phone number
  3. Simple Mobile emails
  4. Simple Mobile address
    9700 NW 112th Avenue, Miami, Florida, 33178, United States
  5. Simple Mobile social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Simple Mobile Category
Simple Mobile is ranked 98 among 139 companies in the Mobile and Cell Phones category