SkipTheDishes
Reviews and Complaints

Order # [protected]

Order was incorrect and the restaurant refuses to make it over again and deliver it to us.

Apparently if we want it replaced we are expected to drive to the restaurant and return the incorrect item before they will make a new one.

The reason I had the delivery by Skip The Dishes was because I can not go to the restaurant today.

This is totally unacceptable.

If you are smart you will remove that restaurant from your delivery service as they are not doing your firm any favours to your reputation.

Also, your driver did not have the items in a insulated bag so the sandwiches were cold.

This is not the performance I expected and paid for.

I went online (skip) to order Tim Hortons, options to add and subtract toppings are awful. I went over to the chat center to see if I could ask some questions. I was told that I had to make my ORDER first in order to add something and it was to be under $5.00, which again makes no sense. I was super confused and skeptical I did it because I was starving. I was then told that the order was updated, which wasn't a problem.

I got my food my coffee was not half and half French with original blend, my farmers wrap had no lettuce nor did it have lettuce. Every time I went to complain I was not given the answers I needed and one chat admin left mid conversation which is EXTREMELY RUDE! I was lied to about my order being updated and then told that its my responsibility to call Tim Horton's if that's the case I would have went myself. Rude behavior, I was only offered a refund for my coffee, and at that point I was grateful. I'm being abused about money I spent and didn't even get to enjoy.

IF I knew I had to call them myself OR my order wasn't actually updated then I would have just cancelled all together.

I'm looking for a full refund for my sandwich, which was dry btw (hence why I asked for lettuce and tomato) I'm allergic to milk products so I said no cheese and no chipotle. I just didn't like in which I was dealt with. I'm a paying customer with money in my pocket.

I placed an order [protected] for an item to be delivered to an address with a unit number (421) in the notes section (as the website instructed). I am not able to enter the unit number anywhere else.

I paid $27.08 in total including a delivery fee, tax, and tip (Tip is for a job well done). The item is completely missing.

The courier only texted at 2:23pm and made no call. I tried calling back at 2:32pm (9 minutes after the text) and the call can no longer be placed. I'm charged for wasting my time, spending time to correct this mistake.

Refund is only a Skip credit of $20.48 from the restaurant.

Rude behaviour of Jaspreet K and even getting response from previous customer service for my problem resolutions, I haven't get anything, just rude behaviour of representative

Caramel sauce all over burrito, missing milk, missing crustos, taco salad bowl was burnt, no caramel sauce left for churros. This was the worst meal ever. It all went into the compost - at least the items we did receive. Quite upset about this waste of $71.72. I AM NOT SURE IF I WILL EVER TRUST SKIP THE DISHES AGAIN. IMPOSSIBLE TO CONTACT WHEN THERE IS A REALLY BAD PROBLEM.

Just wanted a refund like originally offered.. everything needed for information should be in the photos that I have attached.

I ordered multiple items one eve, got a call stating one item not available and git skio credits for that item. Once received order, another item was missing. I was chatting with the app support online messaging and then was cut off. When tried to reconnect, it said no one available to chat. Tried again everyday since that day and I have yet to receive a response. Very unhappy with lack of response from this company. They used to be on top of things before, now they lack in that field.

I placed an order on Aug 27 2021 at 5:37pm for my family. Order number [protected]. My couriers name was Annika. Basically my food didn't arrive. I reached out to the Skip the Dishes team and they said we are sorry and gave me a refund. I told them I have a family with a child waiting for food and to call the driver. They said that the courier was ‘unavailable'. I asked twice and they said the same thing. They also said to reorder, which I though was rude since it would take an hour to get it.

What's upsetting is the lack of transparency. There are no repercussions for the courier at all. It's a poorly designed system and the Skip the Dishes reps must be able to get in contact with the couriers at all times.

I placed an order today and only received half the order. I called the restaurant and they said they had packed the full order and I needed to call skip the dishes.

I did, and when I finally got a hold of someone they said my account had been flagged due to high refund's……? So in the past, they have issued me refunds due to similar issues and now I am flagged and will not be reimbursed for missing items in my order? Oh, then the customer service rep hung up on me 👏🏻👏🏻👏🏻👏🏻

Great customer service @skip the dishes, criminals.

Hello,
I have contacted Skip the Dishes several times for a refund regarding my order. They have yet to respond to me. I requested a full refund for my order - it was late, mishandled, and bad service from courier who also did not adhere to public health guidelines for a mask.

My order number for that is [protected]. I am requesting a refund of $ 55.14. Please let me know if you require additional info.
Sabareena Chowdhury
[protected]@gmail.com

I am contacting you regarding the horrible customer service that we recieved today. I am a gold status member of skip the dishes but will not ever be ordering from you guys again. Your courrier accepted my trip and was supposed to be driving to the restaurant. Instead of going to the restaurant they sat in the same place for over twenty minutes. When I contacted support I was told "you can cancel and have no refund" the support team was very rude and unhelpful. I will tell everyone I know to never deal with skip the dishes after today. You lost a very faithful customer and gold status member. Hanoor was the name of the customer service person and the reason that we will never be back. I've added a snap shot of our convo

At about 8 pm on August 3 a lady driver delivering to 1144 Adamson Drive Edmonton Alberta drove through our community which Has one way in and out but she did not want to turn around so she drives across the grass of one of the homes around the Barriers to proceed into the next community of 1144 Élan and then parks in a Handicap parking stall I walked over to where she was parked and asked her if that looked like a road way where she drove and she could have easily broke the water shut off valve in the grass of that home. She yelled at me she was sorry but then continued to yell at me to get a life and a few other things, I walked back to my community and on her way out she stopped and yelled some more at me. This is not the first time drivers from skip the dishes have been in our community and been obnoxious one time a driver delivered to the same address 1144 and his passenger got out a urinated on a neighbours lawn this was 2am in the morning and when I confronted him he asked if I had nothing better to do than be up at this time of night. I told him my camera woke me when they drove in and I thought he was case out the neighbors but he was urinating on the grass

The driver of Honda Civic plate number CHZT 097 was inappropriate and asked personal information from my 15 yr old daughter who works at Kelsey's in Georgetown when he was picking up an order. This driver needs to be terminated! A few months ago while working at another job this person has he asked my daughter for her snap information, at that time she was 14. This man is dangerous and should not be around young women.

I just witnessed a driver being incredibly aggressive towards someone who simply told him to "have a nice day".

On top of telling the man to "mind his own business", he began walking aggressively towards the car as if he anticipated a physical altercation.

Having witnessed the WHOLE thing, I know for a FACT the man was nothing but kind towards the driver and was met with anger and unnecessary aggression.

Is this the type of driver you want representing your company? Imagine someone were actually RUDE to this man and provoked him? Behaviours like this are a liability.

Keep your customers safe.

This happened in Edmonton, Alberta.
The drivers license plate is: CJC 2462
*see attached photo

Hi,
Today I have placed a delivery order for my kids from Mcdonald in Leduc, Canada. After 20 mins wait time the status of my order was it is delivered. I went to check and there was nothing. Maybe the courier guy deliver my order somewhere else. My kids were hungry, I contacted skip the dish customer care. Though they gave me skip credit right away but it added some more time for next order to come to my place.

Customer care said they were trying to contact delivery person but they cant get hold of the person which I think was weired.

They must have a strict check with the courier people as they represents the company.

I placed an order which cost $60 and they said it was delivered. When i contacted their "customer support" they claimed it was delivered. When i proded some more, they tried to blame it on GPS and refused me a refund. They then proceeded to block me from further contacting their customer support chat.
This wasnt the first screwup they made, in fact this was the 2nd in just 3 days.

From: Natasha Brown
Date: Thu, Jun 24, 2021 at 3:19 PM
Subject: Re: Your order has been cancelled.
To: Skip Team

(09:13:45) GShah: Sure, we can cancel this order for you. Your refund will go back to your original method of payment, which may take 5 to 10 business days depending on your financial institution.
(09:13:53) Natasha Brown: ok ty
(09:14:17) GShah: Its cancelled now.

Can you advise why the email says it will not be refunded when I chatted to the skip rep see caht says will be refunded if that was the case I would not have cancelled the order

On Thu, Jun 24, 2021 at 2:19 PM Skip Team wrote:
SkipTheDishes logo
Order Cancelled
Your order from Booster Juice has been cancelled. This order will not be refunded because it was cancelled after the restaurant confirmed the order. Chat with us on the app if you have any questions.
VIEW DETAILED RECEIPT

Date: 06/24/2021
Order Number: [protected]

Order placed through Subway was not what was received. They put completely the wrong ingredients on the sandwich, one of which I am allergic to.

My biggest complaint though is that After I went through the whole system was told "you have had too many complaints and will not be refunded"

After going through your entire terms of service, there is NOTHING that I can see that states this rule. There is also nothing that shows the history of complaints. If you are going to be the main agent between the customer, and the restaurant, you need to be completely clear to the customer what you WILL and WILL NOT provide.

Tonight I ordered from the Spaghetti Factory through skip the dishes - the delivery guy called me and I told him he was in the wrong area and finally a neighbor of mine went to see if he could find him and found him a block away in another building area - my neighbor actually ended up delivering my dinner which was barely warm --- back in April or May I placed an order with skip for McDonald's - never did receive my order or my credit of $15.95 - I normally order thru skip the dishes every week or every other week - the last time I ordered the guy left my dinner on my bottom step? With all the issues I have had, I am seriously considering switching to Uber eats as this stuff with Skip is really starting to piss me off! I would at least like my credit for the McDonald's I never received !

Hello
I am writing in regards to an order that was placed tonight for pizza pizza.
It was placed by my daughter who has a disability. We use skip the dishes all the time atleast 2 times a week or more. Does anyone check orders before they are placed because first of all she did 2 orders to same address so does no one catch that.
98 dollars for 2 xlarge pizza is ridiculous.
We called pizza pizza who was willing to help until they found out we ordered through you
I AM HOPING YOU CAN HELP US WITH THIS ORDER IN SOME WAY
If you cant than we definately will be using uber or door dash in the future

I DONT THINK ANYONE ORDERS A PIZZA FOR 50 DOLLARS EACH
THANK YOU FOR YOUR TIME
order number [protected]

marisa Grande
[protected]@live.com