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CB Parcel Delivery Services Skynet Worldwide Express Undelivered product and service
Skynet Worldwide Express

Skynet Worldwide Express review: Undelivered product and service

J
Author of the review
3:54 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After expressing my frustrations to Skynet regarding the non-delivery of my expected parcel, I have just discovered that my complaint has resulted in a negative response. The tracking system now indicates that my parcel is marked as "SCAN TO RED BAY," with the waybill number [protected] has not been actioned since 18 Dec 2023.

I find it rather immature for such a sizable organization to stoop so low as to penalize a customer who simply sought prompt delivery and ethical business practices. While the punitive action holds little significance for me, given that I have already missed the opportunity to travel with the intended vehicle during the holiday period, my belief remains that customers have the right to voice their concerns.

The company's response demonstrates a lack of maturity in handling customer complaints, as evident in their hasty decision to penalize an innocent individual who anticipated a better level of service. This approach is unfortunate, bullish, and reflects a deficiency in leadership and accountability, especially considering the principles of upholding the Non-Conformance Reports (NCR) in terms quality management system.

Desired outcome: It is my desired that customers should be respected and the complains be addressed rather than be victimised, by a team of incompetent employees.

Confidential Information Hidden: This section contains confidential information visible to verified Skynet Worldwide Express representatives only. If you are affiliated with Skynet Worldwide Express, please claim your business to access these details.

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  1. Skynet Worldwide Express Contacts

  2. Skynet Worldwide Express phone numbers
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    39%
    Confidence score
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    33%
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    Mexico
    More phone numbers
  3. Skynet Worldwide Express emails
  4. Skynet Worldwide Express address
    SkyNet House, 18 -21 Pulborough Way, Hounslow, TW46DE, United Kingdom
  5. Skynet Worldwide Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Skynet Worldwide Express Category
Skynet Worldwide Express is ranked 38 among 104 companies in the Parcel Delivery Services category
#36 ParcelHero ParcelHero #37 Skyking Courier Skyking Courier #38 Skynet Worldwide Express Skynet Worldwide Express #39 SendMyBag SendMyBag #40 PostNet PostNet

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