Skynet Worldwide Express
Reviews and Complaints

I would like to bring this to your attention on Skynet Bandar Botanic. While I was away, the delivery guy threw the parcel all the way from my main gate into my garage, which is about 5 to 6meters of distance and left it there unattended. Although the parcel didn't contain any fragile items, their mishandling causing the box inside the parcel all dented and disfigured.

To Whom It May Concern.

Last month we complained and here we are again. After eventually receiving feedback about our lost packages, we are now told that Skynet will not refund us.

We are a fragrance store and majority of the time packages sent contain perfume. The first incident was in August 2016 when our package was returned dripping with the perfume completely shattered. On receival of return of the package, photos were taken showing the state of the package with clearly visable fragile stickers on it and emailed alongside the complaint. Karel Smith dealt with the matter at the time. Skynet, conveniently claimed that during transportation someone must have put something heavy on the package and that there were no stickers on the package (even though it can be seen in the pictures that there are fragile stickers). We were advised that we should submit a claim for the damages. In the email received it is clearly noted that Skynet took responsibility for their negligence. However, two months later we were still waiting for feed back regarding the claim. Our store had to resend the product to the customer at our expense of R1200.

December 2016, Skynet looses our package and takes approximately three weeks to inform us that the package is lost (our previous complaint was regarding this). Once again, we had to resend the customer a new perfume to the value of R1500. We were explained that we need to put in a claim. Suaad at the Cape Town branch said that she will ensure the claim gets out to the finance department.

January 2017, again Skynet looses another package to the value of R750 which we again, had to replace for the customer and again advised by Skynet to put in a claim (at this point we were still waiting for the payout of December's payout).

Waiting and begging for information regarding the claim we were passed from Suaad to Gerda and then to Neville and were then told we need to liase with our Skynet Rep (which we had no idea who that was because our previous Rep had left Skynet and we were never advised as to who our new Rep was and no one could advise us to who that is). The Rep who we have been liasing with up until now is Raghmah. She has now informed us that her manager Chantel Le Roy advised that we will not be paid out because we do not have insurance.

It is now seven months later and we as a business has given away R3450 due to Skynet who cannot provide a service. Skynet refuses to refund us for their negligence and inability to perform their job. Nobody within this seven months (we had to run after Skynet to get information regarding everything, this was stated in our previous complaint and yet this behaviour continues) advised us that insurance is required in order to claim and instead people were advising us to claim. This is Skynet's negligence as it is clearly noted that staff are incompetent of doing their jobs as they could not inform us of that and instead sent us around in a circle. Skynet is now claimimg responsibility of client to ensure insurance with Skynet in order to claim but refuse to accept responsibility for their incompetence and misleading information with four different people telling us to claim yet they view our account information everytime they deal with us and can clearly see that we do not have insurance.

This feels like a rip off and we are highly unsatisfied due to Skynet's incompetent staff who have mislead us regarding a claim and have promised us the payment of R3450 but now are singing a different tune. Due to this inconvenience we will be laying a complaint with the National Complaints Commission as the following are violated in terms of the Consumer Protection Act, Act 68 of 2008 are:
1. The right to fair and responsible marketing
2. The right to a fair and honest dealing
3. The right to fair, just and reasonable terms and conditions; and
4. The right to safe and good quality goods

To Whom it may concern,

I should like to bring to your attention to the above order number which we received yesterday.

Skynet attempted to deliver this item on the 26th April 2017. This first delivery was returned as the item was damaged. I can only imagine that this item was damaged at some point during transportation.

We received delivery of the new undamaged item yesterday. My Mother in Law was alone in the condo at the time and so she received delivery and was unfortunate enough to also receive with it what I can only describe as the most rude and totally unacceptable levels of customer service from Skynet transportation personnel.

As I said she was alone, she is 69 years old and felt intimidated and stressed by transportation personnel who were continually showing their reluctance to assist her. She was in the same state when I returned home some 4 or 5 hours later.

Both the delivery of the first damaged item and the levels of service we received upon delivery of the second item clearly demonstrate the complete incompetence of the transportation provider that 11th street is currently using to carry out simple deliveries successfully and with satisfactory service levels.

That is why we feel that we should bring this to your attention. As a reputable provider of online goods and services, you may wish to reconsider the transportation company that you are currently using and use a provider that matches your own outstanding reputation. Especially since upon investigation on the internet I have seen numerous other similar complaints (see weblink below).

https://www.complaintsboard.com/skynet-b119759

The registration of the Skynet vehicle that entered the condo yesterday to deliver was NDE 8357. Security staff at our condo gave me this information after I went to talk to them yesterday evening about this incident. We have brought it to their attention also. Security advised us that Skynet has now been “flagged” and they will now be extra vigilant when dealing with ANY Skynet deliveries to the entire condo in future.

Hi, I would like to complain the driver who drives the Skynet courier service lorry with number plate WNY 6850. He drove in Jalan Sungai Keramat 13, Taman Klang Utama, 42100 Klang on 8 May around 6:10pm. The driver did not give way to my vehicle which he supposed to do as I was stuck in the middle of road and could not proceed forward, but he just drove in front of me and forced me to turn my car to hit the car which parked at the roadside and the Skynet lorry driver just ran away. I really hope for your kind help, thank you.

skynet sg petani ini dah kali kedua barang yg dihantar ke sg petani tdk sampai kerumah dari 28.4.17 hingga sekarang masih belum dihantar. bila telefon pekerja memaklumkan bhw driver terlupa bawa barang tersebut dan akan hantar bila ada driver tambahan. mereka suruh ambik sendiri jika nak cepat. perkhidmatan dibayar tp customer kena collect sendiri. perkhidmatan courier service yg lain cepat je hantar tak ada masalah..

Goods never delivered to me, I have been waiting for the delivery guy the whole day on Saturday which he promised to come. Calling no answer, text no reply. Horrible service you had there, Skynet is forever banned. I don't know how your staffs work there, but certainly not helpful at all. Poor service, long delay in delivery, no sense of responsibility.

Date of the incident: 25/4/2017
Tracking Number: [protected]

Dear skynet,
I had received complain from my customer that the product i delivered during the above date was spolied. The product was in good shape before i delivered and was spoiled when my customer received. I had covered my product carefully before delivering. This is the first time my product was spoiled during delivery by Skynet after i had used the service numbersof time. I had received complain that the product was spoiled even the box covered outside was also spolied. Now my customer had demand a full refund from me which i believe both of me and Skynet had the responsibility for the spoiled item. The product had costed me RM35 and the delivering service RM9. I do hope Skynet will take immediate action for this matter to gain my trust for continuing using the service. Thank you for your action taken.

Im very disappointed for this courier services branches in Skynet, Kuching, Sarawak. Supposed received my parcel on 17/4/2017 (monday) since on 15/4/2017 (saturday) my parcel arrived at skynet office. I've called the branches on 17/4/2017 at 5pm after waiting for my parcel the whole day. However they told me they will deliver my parcel for the next day on 18/4/2017 (tuesday), but until now i still not yet received my parcel or call from them. My parcel posted since 12/4/2017 from subang jaya HUB, until 19/4/2017 not yet received. How could the delivery process take 1 week also still cant deliver the parcel. Hopefully can improved the service in future.

I am Deepak Arora from Chandigarh India my complaint about your contacts no's of India my wife college send me document from Cyprus to Chandigarh India on 05/04/2017 through your sky net courier service by doc no .[protected] but my document not received till date 12/04/2017 evening by 6pm there is no way to contact your Indian telephone number about the courier information my problem is my wife get back to Cyprus on 15/04/17 with that document send by college please confirm me what is the status of my courier please inform me by mail or call details I'll send +[protected] mail id [protected]@gmail.com regards Deepak

My item was supposed to be delivered in 10/4/2017 but instead, it will arrive in 11/4/2017. When I contact the skynet customer support, I was ask to wait for their call. After waiting for half an hour, I make another call as they did not gave me a call. The respond I get was the same as the first call. Then, after waiting for three hour, I decided to make another call and they finally respond to me. This has already make me furious. After I get the call back, I found out that my item was not at skynet but at one of their deliveries guy. This make me concern about the safeness of my item. The person in charge of customer support is also rude as he yell back at me. I admit that I yell at him first but I have my right as a customer. Please make sure to improve your services or else I will make sure to spread about the lack of quality of your company to the media so they did not make the same mistake as me.

Pekerja wanita skynet tmn u jb sangat kurang ajar. Menjerit-jerit pada customer. Memang tidak menghormati pelanggan.

Tarikh 10/4/2017
Masa 2.00pm
Nama: tidak pasti, dia seorang sahaja pekerja wanita disitu

Please take action dengan staf anda

Nama pelanggan: shahrulnurhidayah mohammad din.
(Barang atas nama shahrulnizahani mohammad din)
no telefon : [protected]

Tracking number: [protected]
I am very dissatisfied with your service, 03rd has been shown in the delivery, but today has been on the 7th, I still did not receive your goods, what is the courier, that is.website show have delivered done.But I did not receive any customer service call notice, 3 time I try to call the customer service center, every time they told will let me konw the answer(where my parcel going on?), but still did not receive, so I feel very disappointed, will not consider your future logistics services

We sent 2 deliveries to Melaka, 1 document and 1 parcel, AWB # [protected] & # [protected]. On both occasions, document and parcel was left on the front door of office without any present receiver.
The receiver contact number is clearly stated in AWB, there is no reason for
If our customer denied receiving goods or goods actually was stolen, we will hold Skynet responsible for the full amount?
We shall await for your respond on this.

Tracking number: [protected]
I am very dissatisfied with your service, 28th has been shown in the delivery, but today has been on the 3rd, I still did not receive your goods, what is the courier, that is, fast goods to the guests hands, online tracking that the weather is not good, But I did not receive any customer service call notice, 3 time I try to call the customer service center, every time they told will be delivered, but still did not receive, so I feel very disappointed, will not consider your future logistics services

my parcel 27/3/2016 were arrived to the branch at JHB, but the staff never give me any call, because it already delay for 1 week, so I call to the branch just know about that the parcel were expensive stock so they said if I did'nt call them, they were never delivered to my home. You should give me a call for telling about that the stock you cannot delivered without my permission!

I've got a call on 28/03/17 that delivery will the next day but nobody showed up and when I called back to inquiry they it will be delivered after some but still no one called..next day on 30/03/17 they called and said that the delivery guy tried to contact me but couldn't so I ask how come he couldn't contact me while you guys still can..waited for more than 5 hours still nobody called and I called back again to talk to a supervisor but they said he's not on his seat..so far this the worse courier company I've had business with..

the skynet lorry driver who was driven WED 8920 today to deliver goods to one of our resident here was rude with the security and the building management. This is the second time i am complaining about the same person. why can't skynet keeps a responsible driver with you. we ask the driver to stop the engine due to the exhaust smoke produce from the lorry harm for the resident here. at that time he refuse to stop his engine there was kids and elderly people around. when the guard approach to the driver, the driver scolded them in vulgarer word. Is this how the skynet response to my first complain? driver name: MOHD SAZUAN. happen in 8 petaling condo at 1240 hrs he leave the condo at 1300hrs almost 20 minutes he created the air pollution. We are totally banned this skynet driver to enter in to our building. I want the skynet supervisors to meet us on this issue. we need explanation for the drivers reaction against the guard . call me at [protected], Indra varman manickam, email: [protected]@gmail.com. location 8 petaling condo, bandar baru sri petaling kuala lumpur.

Last week my parcel arrived open LPKEN000000244359858, very light huge box.
then your warehouse staff help me open to check and items missing, left in airport?

Yesterday my 2nd parcel arrive total opened and not sealed.
LPKEN000000245361507 - nothing missing this time
but look at the bent line in the box you know it has been forced open over and over again.
And the SKYNET delivery guy did not even call me on my mobile.
In the past they called and you get your parcel on good shape.
These last 2 rounds they did not call and the parcel become badly tempered with.

I know SKYNET can make a case at ebay and paypal refund me, but is not the seller fault and seller lost his items. if this happen too frequent, both seller and me will be blacklisted, this is serious.

May someone please call me and explain what is going on?

bad very very bad service...the driver did not even hon and call my phone no to receive the parcel.but they sent out the slip said to self collect my parcel.leaving a phone no. to call but they did not answer it and rejected my call.

then i make a complain to Lazada because i've ordered my item there and the customer service said that i am not around when the skynet delivering my parcel.Me and my mom in the house at that moment! and Lazada said that Skynet will have 3 attempt to sent out the parcel, and will make the 2nd attempt by this week.Yay! no self collect for my side!

And after Lazada sent out the report to Skynet, this fella from Skynet sms me and said that the driver is not around and will sent my parcel tomorrow, then i said pls call my no after honking the van. he said the driver will only hon and will not call.WHAT?!? lousy delivery service!
Pos Laju will make sure the parcel is received...and this stupid lousy SkyNet Melaka just ask us to self pick up.
And whatever it is, they need to sent out my parcel in front of my home . I really hope Lazada just cut ties with Skynet. This really effects Lazada reputation. And Skynet just shut down your lousy service & let the professionals (Pos Laju or GDex) do their job.

Tracking no: [protected]. Today, 11 march is the last day delivery for my refrigerator(refer tracking number). When i check the tracking number, it has been delivered to mistransit start on 7 march but i do not received any call regarding this problem. This is not the first time it happen. The price is expensive but not standard with the delivery service. I hope this not happen in the future. Please take any action as soon as possible. Tq