Skynet Worldwide Express
Reviews and Complaints

Dear skynet team,

Please be informed that I'm the receivable for 2 parcel. Please refer below tracking number.

LAZM9000830350 - item already receive to the person call "yunos", but we no have such person call "Yunos"
LAZM9000830351 - item not updated

Both item supposed to deliver to Cameron Highland Malaysia with the 2 difference address provided, but is almost 1 week and we didn't receive until now.

Please double check for me as I already call many times to customer services and they keep as me to wait for the call, i wast very angry for that services.

2.30pm call about to arrive my house. I rushing back from office. Wait until 4.00pm I call he said went to other place & will deliver to me about 18 minutes. Waiting till 6.00 he said already away from my place. I told him we need that washing machine urgently. He promised to deliver. About 8pm he didn't respond to my call. Later he answered lorry breakdown. I don't believed it. Tomorrow during office our nobody at home. He must deliver after office hour.

Date- 15.Nov.2018, 11:11:38
Shipment no-[protected]
My Number-+[protected]
I am Danish and i booked a parcel of my educational documents from Lahore, Pakistan office located at 253/A-1 Gurumangat Road, Gulberg-III Lahore.
i booked my parcel to Uni-assist Germany but its been more than 14 days and my parcel did not reach the destination.
Please help me out my deadline of University is near and parcel did not deliver. Parcel carry all my bank payment receipts and sealed documents that university provide to students just once.I am very worried about it.Please dont treat me like customer.Its all about my future.Please help me out. here i attach payment slip to skynet office.

Good day
I was supposed to travel this year overseas to visit my family. We had to cancel our Europe plans. My uncle 72 years old packed some of the things almost 2 weeks ago I had there /it is my country ! like 1 pair of sandals, 1 pair of takkies, 1 soft toy /15 cm for my child as Christmas approaching, 1 skirt...one pair of underwear. Think I had left behind me a jacket like a raincoat.One of each please take note.
Parcel blocked for 5 days in JB at the custom. I called Pretoria offices for hours and hours listening to their music
I called Cape Town offices although we located in Pta and they replied got finally the great news that my parcel is on hold at custom. Than I got an email appointing Mrs Busi Ndala, the import specialist at skynet and only person capable to assist me to get my stuff. I would like to get back my clothes.
I emailed the lady 3 time sat least by now and zero reply from Mrs. Busi Ndala the only person dealing with imports at Skynet.
BTW why on the earth is considered an import your own clothes?Why? I received one single parcel in one year what is the problem?
Helooo guys I really would like a telephone number I can complain about custom and an email address. And may be an answer from Mrs Ndala.
Otherwise remains just Hello Peter..

Have a great evening

Hi,

On the 28 September 2018 we have sent off a parcel from Cape Town Depo to Braamfontein, Two weeks later our customer notified us that he has not yet received his Parcel, we then contacted skynet and they advised that we contact Skynet Johannesburg, after many emails and calls we were told that they can not locate the customers parcel, and that they would do a investigation on the driver.

that was two weeks ago we are now in November and still no feedback, we eventually sorted out our customer using another courier company and 3 days later the customer received his parcel and we are still waiting on skynet to get back to us.

I have two parcels (one regular #[protected] and one express #[protected]) delivered with Skynet and both were delay. The parcels arrived HK on time but have been sitting in Skynet HK warehouse for forever. They uploaded fake attempt delivery record (while no one ever tried to deliver or call or leave delivery note) and when you have to rang them up every day to chase your parcel. Everytime you called their customer service they said they can't contact the delivery guy and will revert. After many hours they called back and let it rang for 3 seconds (before you had time to pick up the phone) and cut off. They told you the same thing (cannot find delivery guy) when you return their call after 15 minutes. Then they put down a "Attempt to Contact Consignee Failed" record.

Even when they finally decide to deliver, they don't deliver during the stated time (i.e. 11am - 6pm) and came as late as 11pm.

Skynet internet service is worst I have seen... Every month 10days we will have problem only 20 days I am using net services... If I call to customer service no one will respond even they respond they will come after 5days and will say cable cutted... I don't know why every month cable will cut... Does skynet using worst cable wires? Are they are give internet for 20days making money... Even now I have problem vth internet...

I am going to file case on this issue will see in court

User id: vidyasagar31_bwd
Area:begumpet
Pincode:500016
City :hyderabad
State:telangana
Phone:[protected]
Email : anvesh. [protected]@gmail.com

I sent a parcel to Cape town on an Overnight service waybill number:[protected]) on the 18th November 2018, but its been 3 days and the parcel still hasn't reached the consignee.
I've tried to call Cape town branch but there's no one on the line to assist me not even the branch manager (Ashwell).

company name: Jasco
contact person: Walter [protected] or [protected])
account number: J18168

Take ages to deliver a parcel from johor to johor and up to date still yet to receive.

A johor to johor parcel gotta send to subang jaya which is 320km away and then send back to johor and take ages to deliver. They deem saturday their own non-working day as failed attempt of delivery and take agea to deliver.

Same region parcel take more than 1 week and yet to reach door step. Customer service no picking up phone.

Super sucks

Skynet,

My tracking no is as above Lazada LAZM9000682667]. Everything was fine until the delivery date. Skynet insist sending the package to a KLCC office on a Saturday, a NON WORKING DAY! Oct 6 2018

On Oct 10 (a weekday)they did not attempt to send it to the office address which was opened but to call me instead as mentioned by En Sofian from Skynet Warehouse. I was on an island off Mersing and did not receive the call…due to that you have sent it back to the seller.

How do I solve this and make sure that delivery by Skynet uses some kind of fuzzy logic and do not happen on a weekend in the most prestigious office block in Kuala Lumpur?

Salam and good day. I'm writing to complaint regarding delays in Skynet Machang Branch pertaining to deliver my parcel. The seller posted out my parcel on 23rd September 2018, in a same state, Kelantan. Unfortunately, it takes almost 3 weeks to reach me. Until this complaint has been made, i do not receive my parcel yet. I'm wondering how was the management at your company? It is not about the parcel itself, it is about trust that seller put on your company to deliver the product to customer safely and punctually. I am really disappointed on your service. This should be the last time for me using your company's service and i definitely will not recommend it to my friends.
Hoping for better management system in your company. Otherwise, you should close that branch because many of your customers will suffer with that kind of attitude. Thank you.

Date : 28 sep 2018

Checked the tracking status it appeared "out of delivery", but they never contact customer if parcel cannot on time delivery to customer. Just let customer wait when contacted customer service george town branch.
I just need confirmed delivery time but they just answered will delivery by end of today. End of yesterday I still not able receive the parcel.
Contacted them again and told me same history, "just need wait only"
They said unable control driver to delivery parcel to customer and need customer direct goes their branch collect the parcel. What kind of the courier service if just keep asking customer self pickup by themself?!
That is not first time I faced the problem. Please improve your courier service if still need customer support again.

Medirite Atteridgeville parcel not delivered and skynet pretoria does not know where parcel is. Got transferred to "branch manager of Pretoria branch" that said she can not help me with skynet ref number alone need wabel nr that I could not provide immediately. She gave me the phone number to phone her back [protected] that does not even work, when I ask her whats her name, she puts the line down in my ear.

Wabel nr: [protected]
Skynet ref no: JNB [protected]

Firtsly skynet was a day late with the pick up arranged from Medirite Marks Park. Now they do not know where the parcel is. This is absolutely bad service. This is a urgent parcel of medication. Apparently the parcel was suppose to be delivered already.

I got a call from your runner I guess I dont ask for his name but I know even if I ask people can lie their name. But I got his number +60166269081. He call me to ask for direction then suddenly he mad at me for the wrong direction but surely he still in the office not area of my house because I ask him to wait at anywhere that near to him so that I can come over to pick up my parcel then he suddenly gave me excuses today is friday so I need to go to your office to pick up my parcel. Ive never met any courier service who ask me to go to their office to pick up my parcel. Usually other courier service, they call me if they couldnt find my house which is they already in my house area. I just cannot brain with your staff attitude. Very rude! Hes not apologize for his attitude at all but he ask me to understand him? Im not saying customer always right but the point here is do your job properly me as your customer im the one should be mad if you ask for direction which is that should be your job and I tried to understand your situation and I volunteer to come to the location you know that near to my house but suddenly you become the angry monster. What kind of service you gave to me? Skynet melaka and my tracking no is [protected]. He called me at 08:40 am today 28 september 2018. Ask him to apologize atleast. Thank you

date of the incident : Sept 14, 2018 - Sept 21, 2018
client number : LAZW0000062429
Desciption:
1. The collection from seller from subang is on 9/11 and only arrive in penang on 9/18, which took 7 working day to arrive Penang
2. Follow up from 9/18 ( they cannot find the item)
Follow up on 9/19 ( not sure in which trucks, and check and get back to me on delivery)
Follow up on 9/20 (called 10 times only manage to pick up the phone, andreply saying that will delivery on that day 9/20, and called later in the afternoon saying that today cannt deliver but they can do it tomorrow)
Follow on 9/21 ( called more than 30 times none stop, no one pick up the phone, or either pick it up and cut the line)

Total days : 9 days still havent deliver from sender to buyer and no response at all.

Worst courier service in Malaysia.Very rude and lazy courier driver.Carrier called once but no one answered at that moment.They straight send a message to pick up at their office.How lazy.I doubt they even take the parcel for delivery.I was at home the whole time.At least, consider picking up the phone the second time! Do you guys even know we paid for the service.Also, either never pick up calls at all or when picked up, it's only for 3 seconds then they hung up.98% of picking up calls.Nugatory and hopeless courier.It's better not be a fraud.

I was very angry with skynet deliver service.My parcel stated was showing delivered since 4/9/18 but I did not receive any parcel until today.I was then checked with the parcel sender and they told me that the parcel had been received by the receiver by showing me the received chop on the tracking note! Honestly I had checked the receptionist / guardhouse they told me that there was no parcel for me and the receiver chop was not from my building address.Now I was lost my parcel and lost my money as well! My contact number was stated on the consignment note and nobody call me for confirm address if the postman is not sure about the address.I need skynet to give me an explain on this.I was very disappointed and need an explain from skynet.I need my parcel back!

On 4/9/2018 at 3.32pm, my daughter send a parcel to me thru sky net pandan indah, cheras. Then i'm supposed to get the parcel on 5/9/2018 but the driver accidentally left my parcel and it can't reach to me on the 5/9/2018. It's a very important document that i hv to pass to my superior that i even thought of goin to KL fr Melaka to get it fr SKYNET. Bcoz of the driver'S CARELESSNESS i hv to be the victim. Today at 6/9/2018 10.20am at last i hv received my parcel. When i open it, straight away i called my daughter to ask her' wats wrong wit you?' wat did u snd to me? And u know wat? AGAIN SKYNET'S MISTAKE. They switch the parcel wit the one tat my dauhter snd to Kepong. She snd 2 parcel on tat day at the same time. Now i got my parcel but it's the wrong content in it. I'm juz wandering wat is SKYNET's staff doin? DREAMING, STUPID OR WAT? It's very frustrating and i call pandan mewah branch to asked and of coz anger wil juz automatically be loud to them. And the PERSON INCHARGE did say alli can do is get some1 to pick up the parcel and snd to Kepong and pick mine fr Kepong and snd to me. If she can guarantee tat i get it today, i dun mind. But i hv to wait another day and get it tomoro. So of coz i told her in a loud voice tat i wil get GDEX to arrange it. Dun nd for SKYNET tomeddle already. And she was so rude...asking me then u cal here for wat? u ask GDEX arrange rite? The HELL MEN, TIS WIL BE NY FIRST AND LAST TIME USING SKYNET. THEIR STAFF ARE ALL WITH LOW EQ AND IQ. SO SORRY TO SAY THAT BUT THATS THE TRUTH.

Dear Skynet,

Halo, my name is Khan Hui.

As I tracking my parcel today through online, it showed my stocks ard delivered. However, when i ask and check with receptionists, they told me they didnt received any parcel from Skynet. And, I called skynet customer service, the officer told me my stocks are delivered, but cant provide me the name who received my parcel, and say the record only show received the company chop from reception on the parcel delivered.

How come there is NO CALLs from the deliver man, to ask me come and collect my parcel?! I believe there will be my contact details showed on the parcel. Please help to clarify with the driver is it any leftover parcel in the truck.

Tracking no: 201817117001173HG

Looking forward for the reply. Thank you.

Delivery time is very long, I can see my stuff is in my city but wait for few days still doesn't wan to send to me, not the first time, but many times, the workers are very lazy and not polite. It is not raining why do not want to send!? Fed up with skynet In ipoh! They do not update the tracking information, always like that, it brings me a lot of inconvenience as I dunno when they will come and what time I should stay at hone to wait for them to come.