Smith's
Reviews and Complaints

Why are they trying to enforce a new rule or policy I am a frequent shopper here I came in I had a backpack Now all the sudden backpacks are not allowed like people can't just put things in purses or their coat I feel very angry and I don't think I'll be coming back to Smith's again even though it was one of my favorite stores but the customer service was lousy the manager whoever told me this is a* few other choice words Once before I did comply and my backpack almost got stolen with $500 laptop in it etc money and Why is it I have to leave my bag with an attendant that isn't going to be paying attention to it for some homeless person to walk out of the store with? Prove a point I'm gonna come in and shop lift with no backpack no bag well see won't we treat ppl better. Give respect if you want to get respect!

On Thursday the 02/02/2023 I went to one of your branch in West Jordan (7061 S Redwood Rd

West Jordan, UT 84084

United States)

I wanted to send some money to my family, I went to money services but there was no one, asked one of the employees there, she said wait I call someone, later a lady by the name of Courtney came and she was looking unhappy and she was acting that she is not interested in helping me. I don’t know the reason maybe she didn’t like my face, cause I am Asian. I asked her is there any discount for money transfers?

She said No, there is not, I noticed there were some ad card of Ria and western Union, Ria company had some card with codes, if you add those in the system, there would be 50% off per transaction, I showed that her and said can you add this code for me that I get a discount, she was looking very angry and teard the paper and said let’s see, I said, you look very unhappy with costumers, first I asked you about this discount and you said there is not and now you are acting very angry? Is there anything wrong?

She said, that I am helping you, you should be thankful, and what ever I asked her that’s inappropriate, then she said do you want to continue or no? I said I can’t continue with a person who is not honest with Customer and canceled my transaction and went to another branch in Murry. I used your services a lot but this was my worst experience.

When will someone in Smith's management or qualified staff teach these pickers how to bag groceries for pickup. I just picked up an order at the Orem store and was dismayed at the level of packaging expertise the young girls used in loading the bags and then putting them in the back of my SUV. The eggs were on the bottom of the bag with several heavy meat packages on top. The bags were overloaded, items should have been spread out amongst the different bags. One sturdy paper bag with handles had one light fluffy item while others were overloaded. You need to teach these people how to properly fill bags and place them in the back so they don't tip over. I shop a lot at Smith's but the service lately has been getting sloppy.

Hi. I purchased a $25 Shell gift card as a gift for the holidays. The card was authorized, or so I thought. I have the receipt showing it was activated, only the last 4 digits on the receipt are not the last 4 on the gift card. I saw the cashier scan the code and I also had other gift cards I was purchasing, which all work-thankfully. I was informed of this, embarrassingly, by the recipient of the gift. I went into the store, they informed me to call the number on the activation receipt, I did, they told me to call the number on the back of the card, I did. They told me to email them all the information. I did. I received an email back stating that Shell can only help with gift cards purchased at a Shell station. They suggested I go back to the Smith's and try again, if that didn't work to go to my bank and dispute the charge. I am beyond frustrated for $25, at this point it is the principle of the issue.

I would really love a resolution to be made.

I placed an order at Smith's 350 N. Freedom Blvd, Provo, Utah. My order was placed between 3:00 and 5:00 p.m. Friday 6 January 2023. I was given a pick-up time of 8:00-9:00 p.m. I arrived around 8:30 p.m. I logged into my Smith's app to let them know that I was there in parking stall number 1. After waiting for about 10 minutes with no response from the store employees, I called a number posted on the sign above stall number 1 where I was parked. I got a computer generated voice response acknowledging that I was there to pick up my groceries. After about 10 minutes, there was still no response from the employees. I informed one of their cart handlers to let them know that I was waiting to pick up my groceries. After about 5 minutes, a clerk came out and started apologizing that his grocery guy had gone home early and that he would go and start getting my order ready. At that point I was upset and I told him he could keep his groceries and left.

At the Smith's gas station on Ann in Decatur in Las Vegas Nevada 89031 I went in today and paid for a gas told the cashier I wanted $15 on pump three and he took my card and put $50 on pump three and when I went back into the store to speak to him he said that it was my fault and not his fault to he could not do anything about it technically he should have paid the difference out of his pocket because he was not paying attention to his customers evidently if he couldn't speak clearly or understand me clearly why didn't he react how much money he should be very clear on the amount of money he is taking from my card and putting on the gas pump he did not do nothing to fix the problem besides tell me it was my fault the gentleman should be fired or trained better and I should get a refund because it was not my fault he was not doing his job he should have put $15 on the pump I would never said $50 it wasn't even my car I can't believe that he put $50 on pump 3 instead of 15 like I asked I thank God noticed when it was at $ $37 and went back in and notified the man that it was over the amount I had put on the machine he said that it was my fault not his that is not customer service whatsoever

Hello Smiths,

I just had a question about your commercial you have been running through the holidays.

I don't understand what the message is trying to say. It shows an old man, I presume is a grandfather,

that does not know his grandchildren. It also shows him look at a picture of an old women, who I presume is the grandmother and no longer alive? So, grampa is alone and does not know who his grandchildren are, and they don't know who he is? Is that right so far? And all the while some women is singing a song that start with the lyrics " I don't even know if " ... and from that point I don't really understand what she is saying until the end of it when she sings "I just want you to know who I am." But don't get me wrong, she has a nice voice that's on key and everything but is very haunting. She even ends the song with ooooo ooooo ooooo or another way to spell it would be ewwwwwww ,ewwww ewwww and she fades out. But anyway, I'm trying to figure out what this has to do with Christmas and why does channel 13 play it at every commercial break. It's very annoying. In fact, it is so annoying to me I don't watch channel 13 anymore. Then I saw it on channel 4 but just once so I didn't mind that. So, do they just see Grampa on Christmas or are they supposed to keep visiting throughout the year or what is the intended meaning of this ad? I don't know any children who do not know their Grand Parents, but I take it there must be a lot a lot of them which is very sad. I hope you can explain the meaning of it to me so I can understand. I'd appreciate it. And like I said it's not that bad it's just having to listen to it every 10 minutes really gets annoying. Thanks for reading and Merry Christmas and a happy new year to you.

I went to the Smith's Marketplace on 5th south and 5th East on 12/22/2022 around 5pm. I usually go to the customer service booth once a month to get a money order to cash my checks. But this time the customer service booth was closed early. I understand that it's the holidays and there can be staffing issues, but what I don't understand is the attitude I was met with when I spoke to the girl behind the counter. I was asking her questions about why it was closed and she couldn't even take the time to stop for a minute to explain properly to me. She rudely told me her name is Em and sounded like she didn't care if I was going to complain about her. I think her exact words were "my name is Em and that's all you need to know. I work overtime all the time anyways. I don't care if you go and complain." I'm not one to usually go out of my way to do this kind of thing. But I have some advice for Em. There are many of people out there this Christmas that have nowhere to live that would love to have a job to complain about. And without us customers you wouldn't have a job or overtime...

All the employees did while I was trying to check out was talk about themselves and their after hour endeavors. Partying, hooking up. A so called, and listed "manager" named Megs was bragging how she hooked up with multiple co workers and was wanting to land a sugar daddy to take of her. Very disrespectful when I asked for help, as well as her behavior in store and out, it took multiple times asking for help for her to actually notice or aid me. I have noticed this store go from a properly ran place of business to a [censored] show sadly. They don't care or want to do a good job, they want to make a mockery of it and worry and plan for themselves.

I went to the store to get sandwich stuff for my lunch. I waited at the deli counter while the worker waited on one man. It was taking forever so I went to get other groceries and came back. When I came back, no one was around. I waited about 3-4 minutes at the deli counter - guess the guy went in the back or something. I left to get the rest of my groceries and came back. No other customers were there but the worker was over near the chicken. I patiently waited and as soon as another customer walked up, he waited on her! NOT OKAY but whatever. I waited while that customer had the guy go in the back to look for something. A few minutes later he comes out and says they don't have any of whatever she wanted. She thanked him and left. I'm still standing there this whole time! Another customer walks up and he efffing waits on her next! WTF? Your store apparently needs numbers since the worker doesn't understand first come, first served. I'm PISSED! Now I have to go to another store to get my lunch meat - after spending over 30 minutes in the store because I was completely ignored at Smiths. Not okay - crappy store.

Yesterday 12/03/22 I saw on the website at Smith’s Eubank in Albuquerque they had Simple Truth leg of lamb roast and when we went into the store the guy in the back looked stupefied at the question because it was, supposedly, on aisle 6. Then he thought quickly on his feet and said he had to throw out all of that product because it had gone bad. This was amusing because we all know Smith’s sells expired products regularly so you must always check the freshness code and there was no empty area or tag so he must have acted quickly. Then we went to the Tramway store because it was shown on the website. This guy said he had never heard of it. I just called the La Cueva location and he never heard of it either. If you don’t have the product why isn’t it removed from the website and quit wasting people’s time and gas. Does Smith’s sell this product or is this fraud?

Smiths in west wendover nv has changed there phone systems service for the pharmacy, the computerized voice can't understand human voice and then once I am able to talk to the pharmacy they can't understand what I'm saying. This is the only place that that happens at my home using my mobile phone, I think the system needs to be worked over And the pharmacist at the pharmacy also agrees he know the system has problems he and I talked about it he said it needs to be change

I can't believe that Smith's did not renew their contract with my insurance company PEHP! I have been filling my perscriptions with Smith for over 30 years and have had the same insurance. You have made a bad choice! I love the Smith's pharmacy by my house and now we will have to switch. I have 2 diabetics in the house and this is horrible! Bad Bad choice Smiths!

On Friday November 5th, while making a delivery of Nabisco products to smiths in Gillette Wyoming, there was relief receiver in grocery receiving. There were 3 invoices and there was some confusion about which invoice was being checked in at the time. The temporary receiver, name of Jesse is all I know about her said to me, "focus Kyle, what is wrong with your brain?" I found this statement to be extremely offensive and hurtful, also discriminatory and harassing. There was no reason for her to imply that I may have a brain disorder, or slight retardation. I feel like this person needs to be retrained on sensitivity and correct treatment of customers and vendors. I am reporting this to my company HR department also and will await your reply. Thank you. Kyle J Dietz Delivery driver in Casper Wyoming for Mondelez International.

I went to Smith's to pay my rent and get lottery tickets on Wednesday November the 3rd approximately 3:30 in the afternoon Tabitha the cashier at customer service had overcharged me on my lottery ticket. Once realizing stood back in line got to the counter asked her how the lottery tickets could overcharge me she told me it was two separate machines and she manually put it in so I said oh that's your mistake then I guess that angered her she told me it was me confusing her that made her do it I told her I don't want to argue I just want my $12 refund for the 15th she charged for the ticket on a $3 ticket. She proceeded to tell me she would take her time as long as she would like just so I'd have to wait and I told her that's not nice to the other customers waiting behind me and she just smiled and slowly went about her business as about 30 seconds later a security guard tall shaved hair on the bottom short on top tattoos all over his neck. Tells me to get out of the store I'm not welcome there I was rude I replied I was not being rude I was getting a refund she was actually being rude he told me to leave the store and get out as he was calling me names old bald b**** is what he called me as I turned around and told him who the hell are you calling me these names a larger security guard with glasses short curly hair pushed me with his body which upset me greatly as I have back problems already I then saw a third security guard by the door shorter bald head seem to be nice much nicer than the first two harassing me told him what had happened he said he didn't see it so he couldn't do anything about it to ask the manager the manager intern told me she knew nothing about it and told me to leave the store and not come back for the day as the security guards were laughing and making fun of what they were telling me which was curse words and just things like making fun of me laughing in my face at me it was very disturbing and I am so upset I do all of my monthly shopping at Smith's for the past 5 years I have paid my rent at Smith's for the past 5 years if this is the way you run your store at the Tramway location and Central I will never shop there again and We'll advise anyone that will listen to never do that as well I am very well tempted to call the police and make a report as I am shaking I am upset and I am appalled at the way I was treated and the place I spend most of my money on each and every month as I am on Social Security this is an outrage and is totally uncalled for I am trembling and the people in that store the way they treated me was completely uncalled for

For the past month, you have had a manager (Megan) sleeping around with multiple coworkers. Max from produce, Billy from bakery, those are for certain... but could possibly be more. During work hours communication along with after work hours of course. Relations took place 9/30/22 along with the following weeks up until today's date 10/16/22. This is unprofessional behavior and has been going on for years with many employees at this store but nothing is ever done.

I went and check out at the self check service most of the time when I buy my groceries. Today 10-09-2022 at 4:00 PM, the lady attendant whose duty was to assist a customer when checking whenever there is a problem. I thought that was her job. I motioned at her for help a couple of times. The second time, she commented that if I do not know how to self check then I should go to the full service check out. I thought that was very unprofessional of her. She is assigned to be there to help and aid if the customer has some issues. Her job is not to just stand there and look smart and pretty!

I have been shopping at this store since 2007 when I bought a home in the area. I prefer Smith's since it is closer to my house. We have also an Albertsons and Walmart Grocery and a other smaller grocery stores around.

First time I was treated like this in any store he in Las Vegas. This supervisor does not belong in that job category. She should be working in the stockroom or maintenance at night.

Julius is one of the rudest incompetent pharmacists that Smiths has ever hired. He is short and condescending with every word dripping from his mouth. He claims to have been in Kingman for almost a year, yet hasn't even heard of one of the largest pain management practices in the Tri state area. CA/AZ/NV Smiths would do their small town residents, MANY OF THEM ON MEDICATION, to hire a friendly and helpful pharmacist.