Menu
Login
Our names are [protected], email [protected]@yahoo.com. You need to know about the awful food we received. We did send an email on 9/29; however, the response was pathetic, to be quite honest. Thank you for reading our complaint:
Ordered popcorn jumbo chicken, and for , we received COLD, TASTELESS, HARD, OVERCOOKED CRAP! The pieces were smaller than your thumbnail, and did we say COLD, TASTELESS, HARD, & OVERCOOKED? Then, the Sausage Breakfast Burrito for was BURNT! Yes, you heard that right: BURNT! It was horrible. BURNT EGGS! HOW DOES THAT HAPPEN? AND IT WAS COLD, as if it had been sitting on the rack since 8:00 this morning! And now, the WORST part of this complaint is for the PLAIN JUNIOR CHEESEBURGER WITH NOTHING ON IT EXCEPT FOR CHEESE. We received a COLD, NON-MELTED CHEESE, HARD-BUN burger. DISGUSTING isn't even the right word to explain the GARBAGE that we received for almost . No one cares anymore, obviously. All went into the trash. Shameful company, this Sonic place. Never, EVER again will we be returning, and we will be on social media telling this same story. Horrendous.
>>>ALSO, just so you know, here is the response that I received. It is an INSULT. I wrote back saying "keep it."
Response (10/03/2023 07:45 PM)
Dear Pamela,
Please accept our sincere apologies for the experience you had at Sonic Drive-In where it appears that the junior Cheeseburger was cold , teh bun was hard and the cheese wasn't melted and the Sausage Burrito was burnt you received was. Thank you for bringing this to our attention. We strive to provide exceptional service and take your feedback very seriously. Your experience will be shared with the drive-in for review. We’d like to make it up to you by sending you a reward for a free 2 Cheeseburger with purchase valid 7 days to be added in your Sonic App account.
Please respond to this email with the email address associated with your Sonic App account. If you need help finding this information, please follow the below steps.
1) Open the Sonic App
2) Tap the Circle with the Silhouette on the lower left of the app
3) Tap your name
4) Tap on Edit Account
We look forward to hearing from you soon.
Sincerely,
Sonic, America's Drive-In
Customer Experience Team
Desired outcome: Money returned or the same amount in Sonic coupons. We would be willing to give it one more chance. The check number is 607395. We do have a photo of the original receipt.
