Sonic Drive-In
Reviews and Complaints

Sorriest service in my life. Ordered food and watched every one have there order delivered while I still had not recieved my order.ask to see manager and I was told that the computer had crashed now how's that if I ordered before all these cars..no excuse for it I will never be b sa cl to sonic in smithville tennessee again. This is not the first time but it will be the last time

I placed a pretty big order today which included a corn dog. The bag was packed very full so I did not check it before I left. When I got home the corn dog was not in the bag. This was very disappointing since this was all that one of my family members ordered for their meal.

Date of incident: 8/1/19
Hwy 59 in Mandeville La 70471
Stall 19 at 12:10pm
Carhop Claudia

Whomever was working the window that not only chastised my sister for picking up the food 20 mins late (Our bad, WE'VE BEEN AT THE HOSPITAL ALL DAY WITH OUR FAMILY) continued to be rude by hanging up on her on the menu board. Seriously? I know it was an inconvenience but maybe we should keep in mind that things happen and people have things going on.

Used the app to order ahead. Got here, checked in, watched it say on the screen they were on their way. After a few minutes the screen went back so we pushed the button. Then they wanted to argue with us about ordering on the app even though it clearly shows on the phone we did. Well finally after 30 minutes they finally bring our one drink and one corn dog. Still with a snappy attitude like we did something because they cant work their ordering system.

Matt Barnhart and Tabby Pierce are having and inappropriate relationship at work. I was informed that Tabby is in fact married and works for Matt Barnhart. Tabby is a manager at Potosi Missouri sonic and Matt is partner/manager at Sonic in Washington Missouri. I do currently work for sonic and would wish to remain anonymous. I know this is going on and so do other people from both sonic locations.

Me and my family stop by the Sonic frequently. On several occasions we have stopped to get shakes and were told the machine was broken. Me and my son stopped last night on the way home and ordered shakes in the drive thru. When we reached the window the staff informed me that they couldn't make shakes since the machine was broken. I don't understand why that wasn't mentioned when I ordered? This is the third or the fourth time we stopped and have been told the machines were down in the last month or so. I almost feel like it's an excuse because my previous stop in late evening I was told after I paid my tab in the car shop the machine just broke. I spoke to the lady next to me who ordered shakes and they received their's. I'm not sure what the real issue is but I'm sorry the excuse is getting old. I've told my son that the uncertainty just isnt worth the drive for shakes and we have been going to McDonald's instead.

I ordered on line got to sonic and have been waiting for my order for 5 mins I thought it would be ready when I got here. That's what the app is for. And they charged me full price for my drink supposed to be half price. Said it would be ready at 8:45 it is now 8:57. Just got it. And she said if you order combos on line you pay full price for a drink. That is really not a good business practice. I don't think that all Sonics are the same. The drinks are prepared differently at every sonic here in East Texas. For instance I love the frozen Limeades and they always taste different. Some with fruit and most no fruit. It is advertised as Real Fruit frozen limeades and I have to ask for real fruit every time. Do care for the app because if this.
Thank you Melanie

I got your text about half price burgers so I go there when I get lunch around 445pm. I wait 10 minutes to order then get told by some punk kid I had to leave the drive thru & wait 7 more minutes to order! No one has time for your bs games! Ppl had been getting the half price burgers all day including my friend at the good feet store across the road but when I get there its games! My lunch got wasted & no food due to this bs. Your customer service is freaking horrible! Who treats customers like this!?

I went through the drive through and ordered chili cheese dogs. Paid for them at the window. Left the parking lot and discovered that I had dogs with onion relish mustard and catsup. I returned to Sonic and went to the drive through. When the guy asked for my order I told him that my previous order was screwed up. Instead of asking me what the correct order should be he told me to drive to the window. When I finally got to the window I explained that the order was wrong. The girl took the wrong order from me and asked what I had ordered. I waited another 15 minutes while food was taken to all the cars behind me and also to those parked for curb services. When I finally got my food I was brushed off with an "I'm sorry" as if none of this ever happened. I wasted over 45 minutes trying to get my food...the correct food.

Watermelon is the southern flavor, Mississippi is known for that flavor. I have ordered a Watermelon Slushy everyday for a long time. Sometimes two a day. I would like you all to bring that flavor back. I have started a petition and voiced my opinion to the local owner Buddy McClain and have been told the decision was brought down from Oklahoma. Please reconsider this decision and bring back the Watermelon Slushy.