Sonic Drive-In
Reviews and Complaints

This may not sound like that big of a deal but, when you see commercials on TV advertising for the millions of drinks Sonic has and you go to Sonic and ask for a Mountain Dew, the workers at Sonic tell you that they do not carry Mountain Dew. The closest thing to Mountain Dew Sonic has is Mellow Yellow. Mellow Yellow is a good drink however, if you are really wanting Mountain Dew, Mellow Yellow is not going to satisfy you. I have always been told that the customer is always right. Having experience working as a waitress I know that in some cases that is not always true. However, I do believe that if I go to Sonic and ask for Mountain Dew I should get one because of the "millions" of drinks Sonic carries. It's actually very irritating when you order something from a place that is famous for there drinks and you can't get a simple Mountain Dew. Please take this into consideration. Thank you.

I have been keeping my mouth shut for a long time and now I've had enough... Every manager meeting we have I have always been attacked. I always get a phone call on my days off and my gm is accusing me of something I didn't do... She makes me take breaks when I need to do something for 5 minutes but she is allowed to do her own personal things on the clock and she doesn't get in trouble... She also tells people to get off their phones but she gets on hers all the time and she goes outside and sits for 15-20 mins and talks on her phone... And whenever she wants she takes food or none important things in the back room and does it on the clocked while we have customers And when I call her out on it usually she doesn't say anything... I also asked for a set schedule I have always had one at other sonics I worked for and now I can't get one... I have to have a set schedule because of a babysitting issue... I'm not causing any issues or anything I'm just tired of the crappy treatment... She even takes pride in making people quit...she has even made one of her other managers so mad and she quit because she wanted the gm to stop yelling at her... I even have all the text messages where in some of them she has cussed at me or disrespected me in other ways... I don't want to get anything started but if she is gonna keep treating people this way she will have a lawsuit against her...

Im an employee at sonic of peabody and they dont give us our breaks. they keep us till about 4 am even thought we are scheduled till 2:30am they force us to work more then 8 hours a day they dont give 8 hours between shifts the managers swear and steal from our draws its unsanitary they dont clean the ice cream machine after each use. The cooks dont wear gloves managers steal food.

ordered a medium diet coke waited 5minutes called back told them I was still waiting for drink. Three minutes later I finally got my drink. A couple days later, me and my father-in-law stopped. He ordered another drink. When it was given to us, the carhop starts to walk off and we spoke up. Then he looks at us and said you don't want your change do you.

My cousin who is 17 keeps getting harassed by the manager. She works at the sonic in the city West Texas. She had her cell phone put up and the manager kept grabbing her phone playing " keep away". My cousin then put her phone between her legs close to her private's. He then said what's that going to do. She told him you better not grab my phone. he then grabbed her phone from between her legs and punched her on the left arm leaving bruises. She asked for her phone back and to let her leave. He then have her phone back and and he then punched her on the right arm leaving more bruises. She is afraid to call the day manager because her son is the one that is harassing and assaulting her and is afraid of retaliation from both parties. I am asking that you handle this situation properly or I Officer Rivas can handle it according to the law. If you have any questions you can call me at [protected] or the employee at [protected]. Her name is Kaila Fisher. Thank you for time and consideration. The store number is 6141

My name is Madison Edwards Sonic's is one of my favorite Restuarants bt becouse of the customer service I had today i will never return i had the worst service i have ever had in years as i pulled into the Drive thru i sat at the menu board for approximately five minutes before someone came on the speaker to take my order when i pulled up to the window a heavy set young lady who never greeted me told me my total while at the same time laughing playing and using profanity back and fourth between the other employees when the young lady handed me my change she tossed it so hard all the change fell to the ground on the outside of my car door she didnt apologize only closed the window as if she didnt even acknowledge it when she returned with my order i read her name tag which said pamela She tossed me my order never asked if she could get me anything else or have a nice day only slammed the window back continuing to carry on using profanity with the other employees so couldnt ask for the ranch sauce to go with my fries to make matters any worse then the rude service i got all the way home to discover my entire order was incorrect was very upset and will never return again

I came to sonic a few nights ago and everything was just great. Well today I ordered a hot dog and a nerd slushy. First of all my nerd slush did NOT have nerds and they rung me up for a large but gave me medium. I told my carhop and she went and fixed it but it took 7 minutes to get it back out to me and it was watery. So I asked for another one. The carhop told me "YOU DONT GET MANY FREE THINGS IN LIFE SO GET OVER YOURSELF AND ACCEPT IT!" This is UNACCCEPTABLE! SHE WAS VERY RUDE AND GAVE ME A BAD ATTITUDE! THIS IS NOT HOW YOU TREAT CUSTOMERS. I called back in and asked for a manager and "Ana" told me there was currently not one available. I stormed out of there and figured I'd send this complaint to corporate! I don't know how they treat each other in that store but they will not treat customers like that! I will go to corporate or franchise whoever they are through. Negative employee attitudes and less-than-professional behavior can poison the workplace atmosphere. I am defiantly not being professional right now but I am so upset. Clean it up sonic schaad road!

Have visited to the Sonic Drive-In restaurant in Portales on three occasions this summer, all during the half-price shakes hours after 8:00pm. EVERY time they have given me a milkshake discount of about 35% and I've had to ask for the correct half-price and additional change. I complained to the local store manager and was told it was out of her hands, that "corporate programs our register and we have no control over it." They say they are doing nothing wrong because they are hitting the correct discount button on their register and its not their fault that people are being overcharged. The manager told me they refund the difference to anyone who asks for it. I called the Sonic national office contact number and filed a complaint regarding the false advertising of half-priced shakes and was told it was a local problem with the Portales Sonic restaurant and that they would resolve it. That was after my second over-charged visit. Waited like two weeks to try again and was still overcharged. Sonic is guilty of false advertising and fraud for systematically overcharging customers who expect to get a 50% discount on summer shakes after 8:00pm. Don't know if this is happening elsewhere as this Portales location is the only local one I can check, but CHECK your receipts! maybe there should be a class-action suit for fraud and false-advertising against Sonic Drive-In restaurants?

My daughter kianna shed begin working at sonic on june 16, 2014. Kianna was extremely excited to begin a new phase in her life with her employment for sonic. Kianna begin working at sonic in mexia texas under management of breezy branier. I natasha busby kianna mother an unaware of her appropriate name. Kianna informed me that she was unaware of her trainers name her first day of employment. Kianna was informed that she should shadow her trainer for that day. On kianna second day of employment she was instructed that she would car hop. On kianna third day employment kianna was informed to get a headset without any training was expected to be able to perform these duties. Kianna came home extremely upset stating she felt as though she had not received adequate training and stated that her manager ms. Branier came to the establishment off duty not in uniform and counted her money bag. Kianna came home distraught in regards to her not feeling as though she had not received adequate training or was aware of her job duties. Kianna went to breezy branier and informed her of this. Ms. Branier stated she would work with her kianna was informed by one of her fellow co workers that she was unable to train her because she didn't have any patience. Kianna stated she felt as though she was unable to learn her job because their were so many different people telling her what she needed to do kianna was instructed to run back while car hopping. I kianna's mother informed her from a saftey aspect she would not run. On today july 14, 2014 kianna went to work and was informed that as a result of her not attending a mandatory meeting she was unaware of that she voluntary quit her job. Kianna called me upset stating she was unaware of this meeting. As an adult I am not arguing ms. Braniers decision but kianna took pride in her job she made every attemot to carry out her job responsibilities in an effective manner. I as a concerned parent have an issue with sonic of mexia texas training ethics of new employees (Especially 17 year old teenagers of which this is their first job). When speaking to ms. Branier she stated that they are trained briefly on the three stations and they are expected to be able to do their jobs. I informed ms. Branier that as a seventeen year employee of the state of texas that I was extremely humble that if missed a meeting mandatory or not that they didnt feel the urgency to dismiss me in such a manner as kianna was dimissed today. Also that I had received an adequate amount of training to perform my job duties in an appropriate manner and to the best of my abilities. As a former fast food employee I can say that I appreciate the patience and understanding that I received while working in the fast food industry. I could have only hoped that my daughter would have received the same compassion and teaching from her experience as an sonic employee. I as a parent can honestly say that I am displeased with my daughters initial work experience at sonic. The sense of family oriented and proffesionalism are not adhered at the sonic in mexia texas. Thank you in advance for your patience.

I ordered a medium sonic Oreo blast earlier today. As I was giving my order to the female employee I emphasized that I wanted extra extra topping and if I had to pay extra I would. The employee brought out a small size Oreo blast and I asked her was she sure that it was extra oreos in it. She said Yes the girl that made it put a lot inside it. Although I wanted a medium I accepted the small, paid for it and left. As I was eating it on my way to Whataburger I noticed that is wasn't many oreos in my blast and i went to the drive thru window and told the cashier that I had just left and I repeated my order to her. As I waiting for it to be made over I heard them laughing out loud as if they were saying smart comments. The cashier also had her back turned to me and I became angry and annoyed. So i made up my mind that I wanted their 1-800#. One of the females whom I later found out was the manager came to the window with a mini size Oreo blast. I told her I had a small. then She said that they rang me up for a mini blast when they had given me a small to begin with. I told her no ma'am it's not my fault that they misunderstood me and I wanted the regular small size like the they gave me a first and emphasized again that I wanted extra oreos. she grabbed the blast from me as if she wanted to snatch it and she became impatient with me when they were the ones in the wrong. I also let them know that I heard the comments they made and that it was very rude of them to treat me, the customer, this way. I paid for what I wanted and they didn't deliver. With an attitude she told me to pull down and I did so. The impatient manager was the one that brought it out to me and I told her I felt like she gave me the worst service out of the other workers. She kept and attitude and walked off with one. I never had to get out of my character at a fast food place in all my years of living in Vicksburg MS and I want this situation handled and I'm pursuing until it is taken care of.

My name is Ashley and up until June 11, 2014 I worked at the Sonic in Woodland Park Colorado. I was hired March 25th 2014. I was one of the hardest workers they had ever had (this comment made from various co-workers. Id cover shifts and go above and beyond my duties (despite how I was treated.) However a co-worker decided to make my life in the work place a nightmare. Everyday I would come in and right off the bat Selena would yell out I didn't know how to do anything right, she would bark commands she was unauthorized to do, ignore me when certain things needed to be made (resulting in the loss of product due to already have being made without knowledge) fibbing to get me fired, and called me cruel names. After I couldnt take it anymore I informed my regular managers, yet nothing was done. Immediately after I informed my GM Kurt, who in terms did nothing either. Desperate for a job, I dealt with the harassment. Soon after we would get swamped, resulting in Selena being the only one to take out my scans. At the days end, Kurt would take the money from all the employees and leave us with the original 20$ we started with, resulting in the loss of hours of tips. I soon moved on to drive through, and as a result of trusting my managers with my drawr on quick restroom breaks, I come up short after never once being short before. I was worked long hours with interrupted breaks or I didnt get the minimum breaks required. I started to have serious medical issues, which I was forced to work while sick or I would lose my job. I was forced to reschedual doctors appointments which in term led to me being even more sick because of the fear of losing my job. After a while I would come home every night crying from what I went through. All of this was going on while I was being harassed by Selena. In the end I was notified I was fired when I showed up to work and the managers said Kurt said I didnt work there anymore because I didnt show up on the first of June (a day where I had my shift covered.) I didnt get a call or abything. I was forced to return the uniform I paid for, with no refund. And in the end the ones who harassed me and stole from me still have their jobs. Id like to know what action I need to take because none of this is right. Please contact me at [protected]@gmail.com my name is Ashley.

I had ordered drinks during happy hour. on my i-phone it said it was 2:03. i got up to the window and the guy was rude and said the computer reads 1:58... i said i would wait.
I waited about 5 mins and he came back to tell me i can not get the drink happy hour price because i got nerds in my slush!
I had to pay full price and he didnt say sorry or nothing! i mean get someone who finished high school to work the computers!

Okay, so we had.a mandatory meeting and ive been sick the past couple days and I called in 30 minutes before the meeting and told them I was sick and was going to the doctor, the new gm said its fine and I asked her to have someone cover my shift too. And she said okay. Well I went to the doctor and yadda yadda yadda well the new schedules came in and she scratched my hours off and gave them.to someone else. Well she was sposto talk to the other manager about my house and she had sugery so she couldnt. And this week I went in and my name wasnt even on the damn schedual! Can she fire me for missing the meeting and work even though I called in and gave a doctors note? I was really sick and stayed home from school for a few days even. Who can I talk to about this? If your a high up person call me hunter at [protected] thanks for yalls time.

While out for milkshakes with my family, we witnessed the grill operator, bare handed behind the grill, feed himself then reach under his apron and shirt scratch his stomach then proceed to remove 2 burgers from the grill with the spatula and bare just been in his mouth and on his stomach finger tips, then stick that same hand in the tomatoes. Managment told us that they are NOT required to wear gloves and hand washing is only done every hour or after restroom breaks. After managments explanation, the same grill operator who still had not washed his hands proceeded to fill what looked to be ketchup. This is absolutely disgusting, I personaly used to enjoy Sonic's food but I will not be ordering food from here again.