Sonic Drive-In
Reviews and Complaints

I am deeply disturbed about an incident that occurred at the 2400 Bayport Blvd Seabrook, TX 77586. At this Sonic Drive in the quality control is awful I had ordered two double cheeseburgers and two orders of French Fries for takeout and consumption at home with my wife. When I got home there was no cheese and one French Fries was missing so I called the store at [protected] so I could tell them about it, and was hung up twice. This store has poor control and rude employees and rip customers off.

i am very disappointed with my visit at sonic in Norcross Ga on jimmy carter yesterday.
Me and my family had a really bad experience last night.This sonic has really bad customer service, first we waited like 10 min for somebody to take our order then we waited another 10 min to get our food this is a fast food restaurant i don't understand why they take so long? When finally a girl brought our food to our car she was in a bad mood and was very rude we ask her for some sauces for our chicken strips and popcorn chicken and she role her eyes at me she also took forever to bring our sauces and when we finally got them she wanted to charge us for them...
As far as i know the chicken automatically comes with a sauce i don't know why she was trying to charge us for it maybe because she wanted to keep it as a tip. I don't think that's the right way to make tips.. I always tip but this time i didn't because how i said she was very rude.
I really love y'all food and drinks but i will never return to this sonic again i do not wanna have another bad experience.
I guess im gonna have to go to the other sonic in norcross never been there before but imma have to go try that one.
I do not want to be contacted or anything im just doing this to let y'all know that this is not how you treat a customer.

Sonic is one of THE WORST companies to deal with when something is wrong! I have searched all over the Internet for some kind of head office email I could send my complaint into and NOTHING! This shows their employees that they don't have to care about the job. Which infact is the reason I wanted to get ahold of head office in the first place ! My daughter has twitter and she showed me a picture of a employee from sonic named Sarah Mauch wearing her Sonic uniform in THEIR bathroom with her bare ### out! Sarah posted this picture on her twitter account sarah_mauch and sent it to hunter Moore. A guy who has thousands and thousands of followers and he reposts pictures of naked girls. I am absolutely disgusted ! This company needs to step up its game. My close friend owns her own company and I know she would not allow her employees to act in such a repulsive way ESPECIALLY in their work uniform! I will be telling EVERYONE I know about this and how sonic doesn't have any way of me contacting them. I hope they loose a lot of business over this and maybe re consider the people they hire!

I was fired from sonic three days before x mas because of someone said I talk to a manager there but people that work there there are married and I got fired it was very heartless to have fired me for that reason berfore x mas I thought sonic drve inn was a good job but yet they let me down and fired me for reasons that was only hear say then turn around offered me a job father away from home really if somebody hears me please find out something I think I deserve my job thanks

We ordered 2 RT 44 Rootbeers with EZ ice. They were great. However, we also ordered 1 dollar menu item: a Jr Cheeseburger Deluxe. The total was $3.88 (we had a RT 44 coupon) and we waited about 10 minutes for our order. From there, we paid the carhop $5.88 and said she could keep a dollar. She returned no change to us at all and as We drove off, I was eating into the burger, and there was NO CHEESE?!?! Nope, done with Sonic...

First of all the managers runnin the store cuss and treat certain employees and treat certain people different and show favoritism. Recently a manager had cussed me we had meetin and things was supposed to change, well guess what when you go into work it's like walking into a club when I come in darci is nowhere to be found with her click not to mention she called me fat one day and nothin was done about it . Terrance cussed me one du and had even started to come around the corner to fight me, a girl, nothin has been done bout it either. Recently when I was not at work not on the clock on my own time police caught me with small bag of weed and guess who gets fired not surprised lance said that's why I'm fired. What haopened had nothing to do with work I had even called and talked to darci bout what haopened I would have only missed that day. Lance has a family working in the kitchen tho that all sale weed Donald Terrance dee dee not to mention him and Terrance caged a fraud check FBI got involved but as usual everything was swept under the rug. All these guys sale weed at worn and take fourty min breaks to go home and smoke weed or go across the street to specks to smoke. Well I have been talkin to a lawyer bc I come in do my job everyday I can get in trouble for sneezing the wrong way and get lances click can go jail walk work from jail days later and have a job smoke at work sale at work and yet they are his favorites I get in trouble one time not even at work and that's an excuse fire me wanna know why bc EVERYTIME I get treated or talked to like a dog I will tell someone higher up keep from fighting .. I just wanted to let you know I am speaking with a lawyer on a win win case and am goin to the labor board

Okay, first off, I will say that I am submitting this anonymously because the fact that they have inmates working there and I don't even know what they did to be put in prison in the first place. The thing is, some of the inmates seem like cool people, in fact, I didn;t find out that we had an inmate program until my third week of work. That should be illegal, if it's not already. If it is, I wouldn't put it past the GM, Dave. He talks inappropriately to employees, treats them like garbage, and is, in all seriousness, an ###. He changes schedules when he feels like it and if you can't show up, you're fired. There is even a DOOR that if and employee opens it they are FIRED ON THE SPOT. Wanna know where the door leads? Outside. Just outside. He works some employees to a breaking point and then doesn't let some employees work for weeks or even months.
Sick of this.

I have talked my GM about my concerns of having to clock out and then finish working.. I have been doing it for nearly TWO YEARS NOW, when I spoke with my boss about how I am losing money, her words were, " that's just how its always been." I am done losing money, everyone that closes is being cheated. How do I go about getting back what I am owed and making SURE there is a different method of closing at work?
Nearly every time I close, on average, I work OFF the clock for 20 minutes. Not much money until its added up, LET ALONE if this 20 minutes is OVER-TIME. In all honesty, she is not a very good GM.

I have worked at sonic for 5 years and I have never endured the type of treatment that I am recieveing now. We have a new manager and she treats me and some of the employers like we are nothing. I was working 5 days a week, now I am only working 1 or 2 days a week for 2 or 3 hours a day. The manager bullies me often. I hate the way she threatens me about the job.

Ok I have worked at Sonic Drive In for 5 years and everything was fine until we got a new general manager. He came in and just treated everybody horrible. Always yelling. It was not a good environment to work in. He would talk about girls like they were just toys. One time he told me he hired a girl just because she had an ###. And he hired another girl because she had nice legs. That made me so uncomfortable. One thing I will never forget is the sexual harassment I endured there. I was walking back to the cooler to get some lines to cut, he was doing something in the back and I walk out of the refrigerator minding my own business and he was behind me and he kicked my buttas hard as he could. Think of kicking a soccer ball as hard as you can and that's how hard he kicked me. I had a bruise the next day. His store is going downhill and he is blaming it on everybody but himself. He schedules himself to work and won't show up, or he'll show up 2 hours later after a big rush and then he gets made about how times are high when it was actually his fault for not showing up. I think immediate action needs to happen or more girls are going to feel more uncomfortable and the store is just going to eventually close it is that slow. Please do something about this.

Sonic's soft drinks have become the worst this summer, I thought it might be my happy hour drinks that were watered down but ordered a Dr. Pepper yesterday at 11am and it was the worst yet. It doesn't seem to matter which location in the OKC area.
My suspicions were confirmed when we traveled to the northeast part of OK recently and I ordered a Dr. Pepper and it was the best I've had in a very long time. Guess I will do the convenience store drinks from now on as they are always "happy hour price". Just wondered if anyone had noticed.

On Aug. 7th 2012 at 6:05 I took my family to the sonic drive on pine and peoria, Tulsa ok 74110 I tried to order food the first thing I ordered was a kids cheese burger nothing special to it after the fifth time the order finally understood what I needed then I ordered two different hotdogs then tried to get a number six chilling coney and the kid started arguing with me saying I already ordered I tried to explain there was more to the order and he kept getting my irate and ran outside to yell at me instead of fighting in front of my kids. I just left I think all the employees need to be drug tested, but might lose all of the employees at that location. The kid was a young black male, early to mid 20 about 5'9"-6'

i currently work at sonic drI've in in Broken Arrow Oklahoma. I've been working here for about two months next week, and the general manager of the store has been overhirring and hasn't been putting a few people on the schedule properly. one of those is a crew member and he's been there for quite some tI'me now and hasn't had the proper training, which in this case hasn't been trained for switchboard, and hasn't been properly trained for car hopping and has been car hopping and put on "tip wage". most of her carhops has been and are on 'tip wage" and lucky me is on it too. when her carhops are tip wage she puts them behind the counter and tells us we cant carhop for a week. i think this is ridiculous i mean how are we supposed to get off 'tip wage when we're behind the counter working crew? i like working at sonic as a carhop and everything but the GM IS NOT doing a good job at her job. when shes working in the store with everyone she over schedules everyone and its extremely crowded in the store. when its over crowded she puts waayyy tooo many carhops on the schedule then later on she complains about it. and when she over schedules everyone and when there's too many frickin carhops that day, scans get stolen, many gets taken, and people come up very short. its happened to be once because of this one carhop who liked to stand in front of the scanner and would scan every one's card and not tells us about it then take out the orders that weren't hers. one night i came up short because- i know this for a fact- she took my scan card for about 10 minutes and then it reappeared after i reprinted one again. so this ticked me off. shes done it to other carhops before and shes not the only carhop whose been caught stealing, its her and another carhop who was caught straight up in her lies, and she still works there after being caught lying to everyone. recently the GM has hired 3 new people; one who is a manager and has been working for sonic for 3 years, one who worked there 9 years ago and doesn't remember switchboard and is being let carhop, and one who is extremely new at working-shes a teen- but her and the GM seem to know each other. the GM should've just stopped hiring when she hired the new manager. i know people who could have a job right now at sonic that were way ahead of these people. recently the GM has been making the schedule then texting or calling her employees that shes changed the schedule at the very last minute. she does this to me all the tI'me so i say yeah sure when i can go in at a different tI'me, but when she texts me about a different tI'me to come in at and I'm not feeling good i tell her " i cant I'll be coming in at my original tI'me you put me for." she even does it to me when i have my days off. it ticks me off pretty bad and I'm not one of those girls who have short temp or anger issues, I'm actually pretty sweet and extremely nice to people, I'm always smiling no matter what, i make everyone laugh and stuff... but my GM tells everyone that I'm "mean and that i roll my eyes at her" I'm not mean and I've never rolled my eyes at her once. i even try o make her smile and laugh it just doesn't seem to work on her! i love working at my sonic but i think it needs a NEW GENERAL MANAGER. My aunts have worked at the same store in the past and they had a way better general manager. She's been getting on everyones last nerve and i mean EVERYONE. i made this complaint because our GM isnt doing a good job at her job and doesnt know what shes doing. im also making this because shes over hiring and sending people home when they were at work first before all these other people.

Went to Sonic on Hwy 51 in Millington Tennessee around 6.45. Only ordered a med sonic blast and med choc shake. Took forever. a car pulled up on ht eright order food and 2 shakes. Got their order. Car pulled up on left ordered food and 3 drinks got order and left another car pulled in and actually ordered We had to call and ask where our order was. Five minutes later we got our order. blast was ok not the usual top notch and the milk shake was watery Worse serve ever . [protected]@yahoo.com

Went in to a drive in stale the lady ask can I take you order pls I begin to give the order and she ask is the your order I ask her to review the order because It seem she was not paing attention to the things I was requesting when she gave me the order back it was all the things I did not want in the order she sais ok. The carhop brings out the food and it ia all wrong I tell the carhop the currect order he take it back in to correct the next carhop brings the food back And It is still wrong at that point Hot and Mad I say may I have my charges reverce back to my debit card and I leave.

I ordered a simple meal at sonic drive thru on the night of march 28th 2012. I had ordered a foot long coney and 2 deluxe burgers when our order was brought to us the coney was not a foot long when asked to exchange for a foot long we were givin attitude and told we would be charged a larger amount for the meal. my boyfriend went into the establishment to exchange the food and was told a lie that we had ordered something different which was not the truth. I had gone in to the establishment at this time and asked to speak with a manager. I was informed there was not one on duty and the only manager only works during the day. I then asked for a number to cantact a manager or the store owner. I was told that they are not allowed to give the phone numbers out. I then asked for the store number and the employees name. he tried to scribble down the store # and leave the name off so I had to rewrite the store # and the employee christians name myself. after leaving the location I had my boyfriend check our burgers and one had a bite taken out of it. I am so dissatisfied with this sonic everytime I eat at this location my order is messed up my last experience I was given a chile cheese coney without chili.

On March 25, 2012 my husband and I stopped at the sonic . We tried to place and order and no one came on to take the order. We continued to wait and finally stopped one of the girls delivering food to ask if the button was working. She told us no that they were behind on their service and stopped taking orders until they got caught up inside. After waiting more then 15 minutes someone finally takes our order. Not apologizing for our wait or explaining the problem which was rude. We placed the order then to wait another 20 minutes to get the order. How can a drive in stop taking orders ? We counted at least 7 people inside the place that did not include the two girls working out side delivering food. Now ithe smart thing to do would be put someone the workers standing inside in the cool help the girls delivering the food. We love sonic bit this was the worse sonic I have ever been too. Please send someone there to train and help manage the business because the services sucks . We will never stop there again . Next time we will stop at the McDonald's right next door and hope for better service. Thanks
I will be waiting for a response from you .

I wanted to try your new Sweet Potato Tots, so I ordered them and they are $2.50, I know that's not a lot of money...It is when you only get 12 tots. Carhop (Not mine, she had already gone back inside, I stopped another one) she said that is the small order. Need to either lower the price or add more tots. They were VERY good, but I doubt that I will get them again because of the amount you get for cost.
Store # 3408, ticket # 388, Station 03A.