Sony
Reviews and Complaints

my freinds added me to a group chat i was texting when all of a sudden they started spamming g i told them to stop but they wouldnt so i got annoyed and put gg twice

By all means whoever is in charge of censorship should be fired or have their power removed. When a game has a rated M rating that's how it is. It expects its audience to be mature enough to witness it. Martha is Dead is a horror game and it's gore depicted should be left alone as the developer intended. The scene is SUPPOSED to make you uncomfortable. Microsoft didn't have a problem with it, neither did steam or epic. Why do you? There's a reason movies like Silence of the Lambs and Hannibal exist. Stop abusing censorship to fulfill only yourself. Movies and TV shows can have scenes like this but not games is beyond hypocritical. Don't even bother saying "think of the children or something of the sort" it's rated M for a reason. It has a fair warning stating blood and gore on the back of the box.

Spent 2 1/2 hours on phone with Sony, trying every possible option to repair television remotely with Sony tech team. TV purchased 6 months ago.

Even did factory reset with Sony. TV will not connect to Wi-Fi and all other in home devices having no connection issues. Sony would not authorize a simple exchange, said I would receive and email up to 3 plus days wait for email, then need in home repair tech to replace part, so further wait time for repair tech. I requested an exchange,

Then wanted to file formal complaint and was told they have no complaint dept

Sony permanently suspended I didn't do anything wrong I tried to contact him and they say they can't help you all right you don't get my account I never did anything they think they have proof they don't I was going to take this to court to try to find it out who freaking did it I never did anything I don't even have a computer how can I log into somebody else's account that is stupid please help me get my account back

Good day. I'm Linda Sylvia of 160 Franklin St. Apt. #119, Bristol, RI. Phone # [protected]. I purchased a Sony LCD tv in 2016 from Best Buy in Seekonk, Ma. I also purchased a Protection Plan at an extra cost which supposedly explored in July of 2021. Today which is November 19, 2021, while watching this TV the tv just shut off like a turned off light switch. I tried the tv remote to turn it back on and nothing happened. I presently have and for the last 15 months months or so had a Fire stick on this tv. I checks out the fire stick for any problems and none at all. I unplugged the actual tv from the wall and waited 30 seconds and plugged it back in and nothing. I tried turning the tv back on by using the actual tv buttons on bottom of tv and still nothing. The tv remote is dead also. I called Best Buy and they said they will not send a tv tech to my home because the tv has no protection plan, and there is nothing they can do for me at all. I'm very very upset. I paid good money for this TV because I thought Sony was a good product, but for a TV to only last 5 years and die only 4 months after the protection plan expires is totally unheard of. This never happens to anyone ever. Is this a planned event that as soon as the protection plan expires its set up for the tv to stop working so this person buys a new one.? Right now, I am so upset with Sony products which I have purchased before and never ever had this happen to me. My product I purchased always lasted me longer than the expiration of the protection plan. What am I to do? I live on Social Security monthly and money essentially come by easily. Five years for a TV is not a long time of use for it to die on you. Please tell me that you can help me in some way. I have no other tv and something is not right here for my tv to do this in this amount of time. Can you help. Hope you understand where I'm coming from as a purchasing Customer of Sony products, right now who is very discouraged with what has happened to me. I shall be waiting for your reply. Thank you for your concern in this matter. My personal e-mail is ( [protected]@gmail.com )

Sincerely,

Linda Sylvia

Called a couple of days ago and got a case #[protected].

They said TV needed to be replaced. Still under warranty. Bought 3 months ago.
Called several times and live chat and got run around. I was first told when I got this ticket that problem would be resolved quickly.

I' tired of the run a round. I need action. Base on the ticket number and model TV, I NEED HELP. I DONT HAVE TV.
I had a panasonic plasma TV for 22 years and was a better product than Sony after breaking only after 3 months

Was shocked and disappointed when I learned that this new, state-of-the-art TV could not function as my old Sony Bravia (about 12 years old) did in terms of sound options. My wife and I have different volume requirements (I am hearing impaired) and with our old Bravia, I could use the RCA analog jacks to connect to my Sony amplifier and use headphones - while my wife listened via the TV speakers. This new unit does not have RCA analog plugs and can only output sound to 1 device, the TV speakers or sound system.

And, I purchased an HDMI Audio Extractor Splitter from Amazon that was supposed to allow me to connect the Bravia to my older Sony amplifier (analog RCA) and I could not get that to work - even with the help of a Sony technician over the phone. This one: https://www.amazon.com/gp/product/B00XJITK7E/ref=ppx_yo_dt_b_asin_title_o02_s01?ie=UTF8&psc=1

I'm seriously upset that since the last Spiderman game I haven't been able to play my favorite character. I have played every Spiderman game that was released and each time you tried to flex your mighty dicks by keeping it PlayStation exclusive. Now it seems you're doing it again with Marvel Avengers! I understand that you own the rights to him but do you really have to be such [censored] you can't let him to all consoles? I hardly play the game as it is but if he was available to me on Xbox I would be overjoyed and certainly would play all of the time. What do you seriously get out of this crooked scheme? Are people lining up to get your console and another copy of the game just for this exclusive character? I know for one that I don't have that kind of money to buy a system just for an exclusive character sounds really unappealing considering I'm not used to PlayStation, I've been on Xbox since original console so I'm quite loyal to the brand. If you seriously go through with this you aren't going to hear the end of it, I'm sure millions of people are going to outrage on this if you don't concede and let him out to everyone. I don't care if you keep the Spiderman game to PlayStation, I just want Spiderman to be available for everyone in Marvel Avengers, console and PC alike. With everything that's going down lately due to covid and natural disasters people need something to light up their life and trust me guys, you would make millions if not billions of people happy by releasing the Marvel Avengers Spiderman to all systems.

I have a motion distortion issue with an a80J that has been badly handled by Sony's advocacy department. They botched an evaluation I have this issue which seems to be triggered by movement onscreen and subsides when things are paused or stationary for a long enough period., The person they dispatched only took pictures of still images and the issue wasn't noticeable enough because of this. I have since sent pics that contradict this They have made it clear no further evidence from me will be examined nor will further troubleshooting be done to identify this problem, I called Sony and complained about this and got nowhere case [protected]

Chris

On October 13, 2019, I purchased a Sony 55 Inch 4K UHD Smart
TV - XBR55A8G from Dell Technologies for $1, 581.89. The first
television could not be located by Pilot (shipping company) so a
new television had to be ordered through Dell. It was finally
received on November 1, 2019. Dell no longer carries or services
any televisions that were being sold through Dell.com, so I
reached out to SONY for assistance on or around July 20th of
2021 for assistance with the television. After numerous attempts, I
finally received an email from Sony Concierge Dept with an
extension number, although no one answers. After complying
with all requested proof of purchase and photos of issues with
this expensive purchase, I was informed that this television
cannot be repaired (poorly manufactured) and my only option is
to purchase another unit at a discounted rate, which would cost
me well over $1, 000. This is not an acceptable solution to an
expensive problem. I have emails to support my complaint.

My 3 month old Sony TV will not work, there is power but that is it. I contacted Sony and they said they will send someone out to look at it, then another 2 weeks to get the parts. Sony would not answer my questions. This is a $1, 000 TV that is no more than 3 months old. I asked to speak to a supervisor and they would not transfer me. I asked about the warranty and they said they will continue to replace parts till the TV is fixed. That does not give us any reassurance when this problem will be resolved or if it will be. Like i said earlier in my complaint, this TV is no more than 3 months old and our only TV.

2 June 2021. I started a support ticket in Chat about a Blu Ray player. After troubleshooting, They said to upload the invoice to the website link sent to me in a email. The website won't accept uploads, but says to repl;y to the email sent. The Email sent is a no reply email. So, there is no way to upload the requested document. At first, it saie I had to have a account and password, but there is no link oor directions for how to do this. Very poor customer support.

Mark Boulton
[protected]
[protected]@gmail.com

We purchased this television in February of 2018. It's less than 4 years old. A little over a week ago the screen suddenly started flashing various solid colors (white, red, blue, green) then all horizontally, then all vertically, then started over again. That's pretty much all it will do.

We've chatted with Sony support and done forced resets numerous times. We also enlisted the expertise of a local freelance technician who did numerous forced resets in addition to contacting Sony Product Support and receiving the latest firmware update which was installed in multiple ports. Nothing has worked. There does not appear to be an authorized Sony service technician in our area.

We are very disappointed, we intentionally purchased Sony for quality and reliability. We have multiple Sony products in our home and are now feeling that was a mistake and perhaps should buy other lower cost brands in the future. Please let us know if there are options available to us for getting this TV up and running again and possibly restoring our faith in Sony. Thank you. James Morrison [protected] / [protected]@gmail.com

After 35 years refraining from purchasing any Sony product due to a past failed product and despicable customer service, I relented and purchased two high end Sony TV sets from Best Buy. Huge mistake, Sony has made no changes in their customer service and I will never again purchase another Sony product, allow me to explain.

Within two weeks of operation, the Sony 65" A9G began to fail. After 2 1/2 months and countless hours each occasion working with various levels of Sony technical service service situated all over the globe, Sony threw up their hands told me it was my problem. Efforts included factory reset, firmware updates and extensive investigation to our connected ISP. The problem continues to this date.

To add insult to injury, Sony accused this customer of downloading illegal apps thus causing the problem. This Sony TV was set up by geek squad from Best Buy and no illegal apps were ever included. Our second Sony TV with the same processor and setup on the same network does not fail.

Once they have your hard earned dollars, GOOD LUCK

I have several 5 packs of Sony Lithium 3V CR2016 batteries (large button cells for watches, small flashlights and such) with use by dates of 2028. This is early 2021 and most of the batteries test 60% good with a $100 battery tester which works quite well. I've studied how to determine counterfeit batteries and these seem legit. The batteries are kept in a cool, dry place so I'm following all the correct procedures. It doesn't matter because I cannot find anyone who is even interested enough to ask questions like most companies would do. Production problems do happen and they only find out when people call to complain about a given batch.

I spent 55 minutes on live chat getting sent from rep to rep and was told none of them handle this problem. I knew I was going to have problems when the first chat rep said she needed 1-2 minutes to do research and I was suddenly bumped to another rep after over 20 minutes of waiting.

I found and called a main number several times and was given numbers that do not work or have no automated selections that are useful. They will not give me executive office contact info. I was told to return the batteries to Amazon who will not deal with something purchased a year ago. These batteries claim to have a 10 year shelf life.

There is no interest in my problem and no help given. Not only should you not purchase Sony batteries, I'd stay away from everything Sony. I have never before spoken to a switchboard person who sounded like a grandmother babysitting some kids. Yes, there was an actual infant crying next to her phone while she gave me useless numbers to call.

Seldom do I receive this level of uncaring. I'm just glad it wasn't a large purchase. No more Sony products of any kind for me.

I haven't been able to get a PlayStation 5 console with controllers!
I haven't been able to get 1 for a year?
If your going to advertise them then make enough so people can buy them.
I would to purchase 1 with in a 2 months?
What and where in Central Iowa can get them?
Please help me I just what them in stores to purchase!

This is the email I sent to a Sony executive (that was NEVER responded to) summarizing what happened with my Sony TV that I bought on 9/3/21. As of this date it still has not been taken care of. Ms. Kelso and Ms. Wenzel,

I am writing this to you as I was once a very strong Sony customer, but after my experience of buying a Sony Bravia 900H TV last September from the military AFEES online store, I have become very disillusioned and upset with your product and, especially, your customer service. I bought the TV on September 3, 2020, with a 4-year extended warranty through Asurion (after the one year warranty with Sony.). Almost immediately I started having problems with the TV. At first they were small and no where near as frequent. The TV would just shut off by itself. At first, I thought I had accidentally hit the power button and turn it off myself, but then I started paying attention and realized it was not me. Then the picture started freezing, but the voice would continue. I would try to fast forward, but the TV would not fast forward. I had to turn the TV off and back on. Then I would have a voice and no picture, and sometimes a picture and no voice. In November it got to the point I called Sony's customer support and waited over an hour on hold. The young man's name was Dan I believe. He told me it was a "REMOTE software" problem. Really? Hmm I thought. He had me download new software and told me that would take care of it. It did NOT take care of anything. I tried calling back several times, however, after waiting an hour and forty-minutes I hung up. I have things I have to do. I just don't sit here all day waiting to call Sony. I tried Chat, and could not get someone to chat back. Finally after 2-3 weeks I got another live person. This young man's name was Theodore. He too told me it was a REMOTE software problem, but there was no new software to download. He said he needed to transfer me to the "TV Technical Department." Wow, now why didn't the first young man do that? Anyway, I waited over an hour on hold when I heard me being transferred when I was disconnected! Since then I have tried SEVERAL times to call Sony and most of your numbers are just recordings referring you to the live chats. The ONLY number where you can get a live person is a NON-800 number. Really Sony? You cannot afford to have a LIVE 800 for your customers?

I got up on Sunday, January 31, 2021 and tried to turn on the TV and guess what. NOTHING! That's right NOTHING. It would not come on at all. I tried doing the manual power button on the TV of holding it for 15 minutes and unplugging it for a minute and then plugging it back in and nothing. No lights, nothing. Your offices are closed on Saturday and Sunday now. So I did the live chat with Brad. He walked me through different steps and nothing. The TV is dead. So he said he ordered parts and would put in a work order to have someone come out to fix the TV. Really order parts? When I asked what was wrong with the TV, he didn't know. So how can you order parts for a problem you are unsure of? So I asked don't you usually have the repair man come out and look at the TV first? His answer, no. Really? He said he placed the work order and that I would received an email telling me who the repair man would be so that I could make contact. I asked him when that might be. He said don't worry it will be soon.

Today, February 1, 2021 I called the Sony non-800 number and talked with Genysis, she told me that Brad placed the work order, but that it showed as COMPLETED! She asked me if I had ever received an email from Sony telling me who the repairman would be and I told her no that I had received nothing from Sony and that I had no idea whatsoever when my TV was going to be taken care of. So she placed another work order. She told me that it would be 24-48 hours before I received an email with the repairman's information. Really? I asked why so long. She stated that there were many other customers in need of repair. Is your product that bad that so many repairs are needed? I am really upset and feel that I have received the worst customer care ever for any TV I have ever owned and I am a 65 year old veteran of 20 years.

I called Asurion, my post Sony warranty, and they told me that they would have replaced the TV had I been outside my Sony warranty. When I asked the last two representatives to replace this TV, they told me that there was not enough wrong with my TV to warrant a replacement! Really? I had to laugh.

My name is Sue Ann Ross, GySgt, USMC, Ret.
[protected]
Sony Case #[protected], W/O #[protected]
DOP: September 3, 2020
Place of Purchase: Online AFEES

I would appreciate if this TV could be replaced with a new TV as I am afraid of what else could be wrong and ready to go on it. I would also appreciated any assistance you could provide in this matter.

11.02.2020 I bought 1 tivi sony KD 43X8000E
Just out of warranty, the TV screen immediately fails.
I check a lot of Sony TVs have a similar situation like this.

The new screen replacement price is also very high given the only 3-month warranty period

https://tinhte.vn/thread/tivi-bi-soc-man-hinh-sua-mat-bao-nhieu-tien.2799368/
https://tinhte.vn/thread/tivi-sony-sao-de-hu-the.2683639/
Stay away from sony TVs

Son's account was hacked. We canceled the card, credit card company reversed charges. Now Sony says we cannot access the boys' account because we have an outstanding balance.

After fighting this for over a year, the boys saved their money and just want to pay the "balance" so they can have their account back. However, the hackers changed the email address but, thank goodness for Family Sharing we could see it. We try to log in and it says the account is locked. I have filled out tons of forms stating we want to pay the balance to unlock the account. We don't get a reply. We try to use the chat feature, says it can't go any further because the account is locked. I've emailed, I've called to only get a standard message "call volume is high right now, call back later." They have their FB page set so you can't leave reviews.

User name is TrumpAteMyKids21
This started around October 2019
Resolution: access to the account