Speedway
Reviews and Complaints

These people are never prepared in the morning. Waited in line for 6 minutes before I left. I dont know what was going on but the same person was at the register the whole time. And it wasnt the customers fault. By the time I left there was a line all the way to the back of the store. Speedway will be losing alot of business at this rate. Besides that every day there is a huge line and only one open register. There are enough employees walking around. It seems someone would open a register. Anyway.. Im done going there

We stopped in about 10:30am on 8/20/2018 to get some gas on pump #5. It wouldn't take a credit which we tried 2 different ones. So we decided to pay cash. I walked in to pay for gas, I gave the girl the money told her what pump. She never asked which one did I want, so I was assuming when we picked up the handle we could mash which one we wanted on the pump. Well it didn't work because we wanted high prem. and I guess she assumed we wanted regular. So it didn't work. I walked back into the store and ask if she had started the pump. She said yes, did you want regular. I said no I want high prem. you didn't ask I thought I could just press which ever one I wanted.. That's when the other cashier looked at me and said duh... All I know about her was she was a African American with dreads in her hair, she was at the cash register closest to side door. Not by the food area. When she said that I looked at her and said that was very rude to say to a customer. I have dealt with customer service my life and I do understand they are not always right. But there were others in there and it was very rude. I'm not stupid. I had to get out of there, before I did say something very ugly. I know if I had an employee that said that, to one of my customers. They wouldn't be there. Very rude disrespectful person.

I arrived at speedway in Commack at approximately 11:55pm the outside gas attendant after putting his vape down decided to mosey over, proceed to look at me and then state that they were closing, I asked at what time, he pulled his cell phone out and said at 12. We stared at each other for a few moments and I stated I still would like to purchase gas still being a few minutes before closing, for him to stand there and tell me that he can't. I asked why he was closing early and he just looked at me. I asked for his managers name, he stated Lori, and I drove away. Service used to be really good here but progressively has gone downhill. If you don't want to pump my gas I would have gladly done it myself.

I stopped at Speedway on 251 East Main Street Franklin Massachusetts to buy cigarettes on my way to work it was $10.98 I had to use $0.44 of pennies the cashier refused to take my $0.44 in pennies he said they needed to be in a role I've never heard of putting $0.44 in a roll there supposed to be $0.50 in a roll I only needed 44 anyway I had a huge fight with this cashier and he sent me away without my cigarettes outside I mean a cashier has a job of counting change and I don't believe I should have been turned away the manager told me they don't usually take pennies because then they have to count them all at the end of the day it was only 44 pennies it wasn't like it was $2 in pennies I just wanted to let you know about the terrible customer service at this particular Speedway

My husband was getting gas at your Burton SW Grand Rapids Mich approximately 10.45 am today and upon opening door to restroom turned around and walked away. Went immediately to my car to apply sanitizer. Told my husband I would never stop there again. I also believe I witnessed shop lifter. If you want more information you can send me an email. [protected]@att.net

I stopped by 1225 west McClain Ave in Scottsburg, IN for gas, drinks and the restroom. I used the bathroom and was going to send my teenager in next and then the GM rushed in past me with a broom and mop and said I will be just 2 minutes. Thinking she may have to return to work, I didn't think anything of it until she exited mopping the floor. I didn't appreciate waiting for the restroom. I have a timeline for traveling today and it's rude to make a customer wait for you to suddenly need to mop the floor as daily maintenance. The floor was fine whenever I used it and could have withstood waiting 2 minutes for my party to finish

Hello,
I placed my order for breakfast - 2 croissant sandwiches and 2 biscuit sandwiches around 8:46 am on 8/16. I waited in line and checked out at 8:51 pm. I waited patiently behind 2 other people and got out the door at 9:00 am. I wouldn't complain but this is the 2nd time I've had to wait over 10 min. When I got home I had to peel apart my sandwich to see if there was really anything on it? I just feel for the cost of the items, there was minimal amount of food. Sorry, but much quicker at other local breakfast places and cheaper too and more food.

I have to say, kind of sad as this is a newer speedway and so many people told me good stuff. Not sure what they saw. I know you can't please all the people all the time, but I won't be back.

I went into the speedway on howell by my house this evening 8/15/18 like I do every evening and there was one cashier and she didnt look very happy at all. I see her every evening but the look on her face was awful. She looked like she was ready to beat someone up. Evidently she just came on her shift and when I approached her I said hi how r u, no response no smile just looking at me like a complete nutty person. I paid with cash and my change did not come out and I started that and she sighed and said to the other coworker what does work around here. When I looked down at my items I seen she had grabbed the wrong kind of cigs I needed and said to me well u told me a different kind instead of saying I'm sorry I must of mus understood. She offered mr no bad as I had purchased several items so I asked her for one she rolled her eyes and threw it at me and then when getting the correct cigs she threw them in the bag so hard one bounced out of the bag. She would not give me her name when I asked and I said to her ur so much prettier with a smile and she smiled a smart grin and said are u happy now? I was in such disbelief I said to her what is ur problem and whatever it is dont take it out on me I am a nice person. Then she said what didnt I smile big enough for u? I said a lot of curse words to her and she cussed back telling me she was gonna kick my [censored]! The gas station was full of people just staring at her. As I left the store I told her she will be reported and she just said [censored] you to me! Wow I have never ever in my life experienced customer service like that and I have been doing customer service all my life like 25 years worth. This cashier needs to be repremanded and lose her job. Sad to say that when I go into this speedway again which I have been going to every day for 11 years and she talks that way to me again expect another complaint to higher up people within this company and I will make sure she is fired. Thank u for ur attention to this awful experience I had today.

My husband is a die hard loyal customer of Speedway, not only driving out of his way at times, even going daily sometimes 1-2 times a day. I had asked him why, he stated because he has never had to deal with a rude employee whom hates their job. After my last chemo appt we went to the Speedway he has gone to several times before for something to drink. Unable to decide & being slow I decided to go in with him (I had not been in a store for months) As we were in line there was first an older gentleman who seemed confused, but was teated so terrible the employee (The Manager) was rude, impatient, and unprofessional. Next a young lady whom she barely acknowledged, at that point I just wanted to put our things back and leave. I was shocked when I had seen it was the Manager, Patricia. My husband started a simple conversation of the older gentleman appeared to be confused, and how he knew it can be difficult dealing with customers sometimes but maybe she could have been a little more patient. Not screaming but very loudly she demand we get the H out of "HER" store she was refusing to serve us. My husband said he didnt mean to offend her, but the man was having difficulty. She stood there refusing to ring up our purchases, he said he did nothing wrong, but she insisted she has the right to deny service to anyone. Although after 3-5 minutes of arms crossed, she rang up his purchase. I had left shortly before that because her tone just escalated. I cannot believe she is an employee, let alone a manager.

I'm submitting a complaint about Lee who is the manager at this speedway 3514 East Bristol Rd. Burton MI 48529. He was very rude to my kids as they were getting cups out for drinks. He yelled at them to stop taking cups out or he would call the police. The kids only took out one cup each then decided to get a different size cup, and put the cup that they had beforehand back. He kept fussing at my kids when they didn't leave any cups out at all. The customers before us did leave cups out. Rather than talking to me the parent and adult he instead was being rude and fussing at my kids that are all under the age of 11 years old. This was very unprofessional and inappropriate. Being a regular everyday customer at this location I don't appreciate this type of service.

I go to speedway mainly for the coffee. When I fix my coffee I add two flavored syrups, the caramel and the French vanilla. Two years ago my son bought me a coffee maker and I was delighted. However, I still went to speedway to get my coffee because I normally don't have the time to make it at home. Since I love the flavored syrup speedway has, I asked if I could purchase a couple bottles. Now mind you, this was two years ago and the manager at the time had no problem with me doing this. Now let's fast forward to a few weeks ago, I attempted to purchase the syrup and was told by your new manager, Chris, that he could not sell it to me. I asked him why not I have been buying it for a couple years now and Davion sold it to me a couple of months ago. Chris said, he would sell it to me this time but it would be the last. I went in the store yesterday and Davion was working and I asked if he had got in trouble by selling me the syrup, he said he did and I apologized to him since that was not my intent. My question is what is Chris's problem with selling me the syrup? His customer service skills are really lacking and he needs retrained if he was ever trained at all. He could offer me no valid reason as to why I as a customer could not purchase the syrup other than the fact he's the boss and that's his rule? Is there a speedway policy that prohibits me from purchasing the syrup? Your speedway coffee is for sale in the package so why not the syrup?

I went to Speedway at 365 Fairview Avenue in Hudson, NY. I went to pour a regular cup of coffee and the carafe was empty. I brought the carafe to the assistant manager to brew more. She was kind to pour me a cup as it was brewing and charged me for a refill. I'm not complain about this but it does need employee attention rather then conversating behind the register. I also went to get the new cheesy chicken nacho tornado but they had none cooking for repleshment.

I have been gas from Speedway and speedway service station in Chicago, Il, Oak Forrest IL, and when I travel on the highway for over six years. I mostly buy my gas from the speedway at 95th in Evergreen Park, I've done most of my business there. I have not had a complain about Speedway until a couple of years ago(2016), the service was shabby, the amenities were not the best. But I continue because I was used to speedway gas as well as their drink fountain. In September 2017 I bought a brand new, 2018 Hyundai Elantra. In June after I went to the station I always bought unleaded and I bought this for my Elantra . The car started knocking but it stopped so I didn't think of it again. I bough gas again I drove to my destination it seem to be alright. This is in June (27th) the engine light went on in the car. I pull over and called my dealership they told me to bring the car in in which I did. After the engine was check the machine came and told me it was bad gas, but to be sure they wanted to do a through check and I said OK. This was done it was determined that the car had bad gas and the cost to flush it would be $1500.00. This is a car that has not been on the highway as of yet. And the only station that I buy my gas from is Speedway 95th or 138th Cicero, that's how I know Speedway is the problem. To prove this statement I have my credit card, and bank records of the purchase and they are consistent and in order that it can be seen that there were no other gas purchases.

August 10, 2018 On my way home from work I stopped to get gas around 6:30pm. Once out of my car I notice trash was hang out of the trash can near my pump. I started walking in and notice trash was outside of the door. Once in the store I complain to cashier which stated will let the Manager know who was not available at the time. I deserve to go to a store that is clean next time I want stop their.

Danielle doesn't seem to care about her customers or job. I went in, purchased a hot dog, had to ask if I could have a receipt, then when I pumped gas, my receipt didn't print. I went in & told Danielle, she printed out a copy. I simply asked; because I wanted to make sure my receipt wasn't stick where someone could view it if it ever spit out, "when it doesn't print out, foes that usually means it's out of paper?" Danielle in an "I don't care" attitude voice said, with an annoyed look on her face, "it could be I don't know." I left saying "doesn't sound like you really give a [censored]." I didn't appreciate the attitude do that's why I said that. When I called to speak to a manager, I got Danielle who said she was a manager when I asked for one. I asked if any other manager was in duty. She just said "nope" in a careless tone. Nope? Is that professional? If she's having a bad day, we all do, don't be an [censored] to the customers. If she gas personal issues, leave it at home, & drop the attitude, it's unprofessional & uncalled for . She signed up to be a manager, so take the good with the bad & don't be [censored]ty to customers & don't make us ask for a receipt when it should already be given

My name is Felicia Rasmussen I currently worked for Speedway address 1562 Madison Ave Huntington w.v 25704 my manager was named Roger..It's extremely unprofessional management I was terminated for calling off on 08/15/2018 my 2year old son was sick when I woke up that morning I took him straight to the doctors at Valley Health.. I informed Roger what was going on and that I had a doctor's excuse apparently it wasn't good enough..Another manager sent me a message later in the day and told me I was being fired for missing work that morning even though it was a medical emergency and I had a doctor's excuse! Also a friend of mine messaged me and let me know the same thing..When I contacted Roger about it he responded with "Well nobody was supposed to tell you anything but they did it was going to happen I warned you about calling off." He did have a conversation with me prior to this about employees not just me but all calling off or showing up late and that from that day forward if anyone calls off without proper reasons or a doctor's excuse will be terminated. I feel as if it was extremely unprofessional and maybe even illegal that I was terminated with a doctor's excuse..I still to this day have the doctors excuse..I'm not sure what can be done about this but I enjoyed my work if someone could please email me back with some information!

To whom it may concern, this is my second letter warning letter. I will be taking legal actions against this store in Norlina, NC 27563. I've made a complaint a couple of months ago about an employee that works in this store and she continue to torment me when I enter this store and continue to card me when I walk in this store. I've been going to this store for 2 years and she is continuing to card me. To me this is discrimination and I will be contacting me a lawyer to deal with this situation because I see that management continue to have her there working and she is continuing to do the exact same thing. I went in there to purchase a pack of cigarettes and she is still asking to see my ID. This lady see me on the regular basis two or three times a day. I'm tired of dealing with ignorant people. I will be contacting legal services soon.

I went to this speedway because it has a cafe and I ordered a 12 inch Italian sub with provolone cheese, lettuce, green peppers, cucumber, black olives, banana peppers, mayo and italian dressing. I also got a large strawberry banana smoothie. My smoothie was fine but my sub... that was a different story. They gave me a steak sub with all the stuff I asked for that I wanted on the Italian sub I ordered... not the steak because I didn't order a steak sub. And when I unwrapped it and noticed it was the wrong sub, I also noticed a little dead spider that had been wrapped up with my sub...how gross 🤢🤮 so when I tell the lady she looks at me all dazed and confused and then looks at the sub and I show her the spider, she was like are you sure you ordered the Italian and not the steak... like wait a minute... she says nothing about the spider like the spider was part of the sub. Then she asks me... what do you want me to do? Do you want another sub? Uh no I don't want another sub... I've already lost my appetite. So then she says would you like your money back, and of course I was like yes I do. So I got my money back, but I think they (Speedway) should have done more... I mean come on... I had a frickin spider in my food. So needless to say I am not going there again. Not happy at all!

So just yesterday night me and my friend needed cigs, so we went to walk to Speedway right across the street, now some background info real quick: the lady working the register is the same lady we used to live with, untill we moved out on bad terms. I walked into the store, me and my friend, we grab tape, cat food and dog food and drinks, get to the counter and she goes ‘your a theif you need to leave my store' with other customers in the store! I told her I didn't steal anything and she refused to ring me up, she proceeded to then call the police, told them I stole from the store and then after that escorted me out. All I wanted was to buy my stuff and leave. WHY AM I NOT ALLOWED TO GO TO A GAS STATION NEAR ME BECAUSE THIS LADY AT THE REGISTER IS PHYSCO!?! she knew she couldn't just ask me to leave so she said I stole stuff. This is not okay. I have called and talked to other employees and no one will give me the cooperate managers number. Speedway on brownsboro rd next to Kroger and McDonald's

Every time I come to this location they mess up my food. The first time a ordered chicken on a biscuit. They put egg and bacon and cheese on it. I came tonight ordered pizza and a pretzel with cheese. They tell me there's no cheese as I'm picking up the finished product. Ridiculous your employees need to learn customer service and be properly trained. Especially at a new location .