Speedway
Reviews and Complaints

Cashiers and managers are rude and not very friendly, I was in the Pikeville store #9620 11/01/2022 and the manager was rude her name is Kay, please get better customer service I was checking out and asked if there was a certain red bull she tells me no we don't have any and I'm not looking in the back so you might as well go on, I was being very nice until that point I told her she didn't need to be rude, also my sister had to get a new id and was given a paper I'd wich is a government document with her picture and all her information they refuse to accept it for tabcco and that is against the alcohol, tabcco rules so please do something about Kelly bowling not accepting stuff like that

I just brought an met-rx chocolate chip cookie dough bar and I started eating it at first bite it taste nasty 🤮 I check for expiration date and it was been expired over a week I Complaint to the attendant and she said she is not responsible for it She didn’t get chance to check candy section you can speak to manager and she is not available at this point she-didn’t provide any contact information for her to reach! And am been puking

Date: October 2nd, 2022

Location: 2300 E Butler Ave, Flagstaff, AZ 86004

Time: Between 17:00 - 18:00

Incident:

After a long drive, we stopped at your store because we knew it provides fast and great service. However, when I walked in to get gas and snacks, I am 8 months pregnant as well, I urgently needed to use the restroom.

After checking out with the clerk, i asked where the bathroom was located. The clerk had told me the bathroom was out of order. I asked if i can just wash my hands as i can find a bathroom located elsewhere. The clerk said no and said the bathroom was out of order. I asked why? Is it the pipes or the water isn't working? He said his manager advised him that nobody should use the restroom. I asked if i can just get some paper towels. He said no. I asked if he had any behind his counter, he came rude and disrespectful. I asked him if there has been a work order for the bathroom because if it's the pipes or anything, then that is a safety hazard. he said he has to call his manager and I said please call. He said he can't call his manager because he just doesn't want to. I asked him for the manager's phone number to which he didn't provide and i asked for the names of his manager and he wouldn't provide. I asked for the district manager contact information and her phone number as well, but he didn't provide no information. I advised him that i worked at a speedway for management and the bathroom out of order is simply a concern as it is used for the public and if it is closed then a service order and ticket has to be made due to safety concerns and because Speedway is supposed to be providing services for the customers, which includes a bathroom for the public or at least the customers. I called and was told that the bathroom is still out of order. I'm wondering if this speedway has any other safety concerns and issues that needs to be addressed to a higher chain or if the employees are just simply refusing the customers to use the restroom, if so, then a sign needs to be made properly addressing that the restroom is for employees only. Please speak to the district manager about this.

On Saturday October 01,2022 I called the Speedee at 825 North Main St. Summerville, SC and asked how much it would cost for a oil change and tire rotation for my Silverado truck. I was told it would be $89.00 if I used synthetic oil. I have hand free calling so my grandson, who is twenty five, heard the conversation as well. I decided to go ahead and go there not wanting to wait till next week and go to the dealership even though they only charge $59.99. Imagine my shock when I was charged $169.99 when they where done! I argued saying I was told it would be $89. I looked around and there was nothing posted anywhere stating any prices about pricing and what Speedee charged. There were several customers in the lobby and it got several of them asking what they would be charged as well. I feel like I was taken advantage of and will continue to pursue this matter.

I fuel at the speedway in Sonora,Ca everyday and have for almost 2 years. Between the hours of 4-530am on the days this particular person works the store is always closed for a mandatory lunch break or some other kind of break. This only happens when a particular person works and never when a different employee works. I wouldn’t have as much a problem if they would only take the 10 or 30 minutes it says on the door they will be gone but it is always 45 minutes to an hour or more. I know because I waited just to see how long it would be. I can’t always wait and am forced to fuel somewhere else thus loosing any points I would have gotten for fueling at speedway and wasting my time by having to drive to a different gas station. This also costs speedway money because I noticed I’m not the only one that stops for gas and leaves because of the store being closed. I know it’s the same person everytime because of the vehicle that is parked in front of the store and whose it is.

Shopping at the Tallmadge store, this attendant consistently has an attitude towards me like a chip on her shoulder. It isn’t acceptable any further. Last evening she was rude and out of line to say the least. I have contacted the gm of the store located in Tallmadge and am just not going to accept any attitude while shopping for convenience items.

I purchased gas at a Speedway located at 2650 Gateway Oaks Dr Sacramento CA., around 10am on Friday September 16 while on the way to the airport. Running a little late this location was around the corner from the hotel. I filled up and needed a receipt for expenses since this was a business trip. The pump didn’t not provide one, employees to lazy to fill them up. The employee was standing inside behind the counter doing nothing. I went inside to request one. Employee ask the pump number, I gave the pump number, then says I need to know the amount. I say, don’t you have a meter inside, she says no, I say why do you need the pump number if you don’t have a meter. She says “ if you’re going to get an attitude I can refuse you service”. I it’s walked out. I can’t imagine someone so miserable in their life that they need to create controversy over a receipt. I guess this makes her King of the Counter. This is a reflection on the training this person got from there employer and must represent Speedway as having poor customer service. I don’t have to buy from speedway and I will cease to do so. I ask that you think before you shop at Speedway at any location in the Nation, not just this location.

09-11-22 6pm speed was has been closed since 6pl the workers are sitting in a truck away from the Camaras getting high .. people are out of gas and need items out the store and have to find other store to fulfill their needs. When we pull up the first time the said they was going on break both lady’s. When we pulled up the 2nd time they was in the car that was around 8-9 .. today the store is going through the same thing

For over two years I’ve been a regular customer for cigarettes, gas, food (breakfast sandwiches) etc… however I suddenly began to see a decline in customer service. I do see that the store is staffed. Mostly black shirt (leaders) that outnumber the red T-shirt (standard) employees. So back to why I won’t be returning to speedway. I’ve gone in several times only to wait in a line when one person is on a register and three black shirts are either outside smoking or watching the one sometimes two cashiers get overwhelmed. I used to spend over $1,200 monthly but my business is going to Circle K.

There has been multiple occasions. Few months back I asked the same guy to count his drawer I thought I gave him an extra 20 dollars. His response was no because he knows hes not wrong. He refused to count his draw

Now today 07/15/2022 at 11:30 pm me and my fiance went in to get 2 fill ups he refused to take are money because part of it was rolled quarters. He rude and doesn't care what company policy is last I knew you quarter's are still u.s. currency my email [protected]@gmail.com

They made me use the men's bathroom which hasn't been cleaned in I don't know how long. There are feces all over that bathroom at the speedway at 946 Washington St Attleboro. They treat me and my fiance like criminals following us around the store like we are going to steal or something. Half the time we get refused the bathroom. We get treated this way because we are homeless.

The female manager there is so rude. I’ve shopped and got gas there my entire life. Screams at people for not pre paying and everyone considers her attitude to be a problem. I recommend speedway fix their Salyersville Kentucky speedway managers attitude or I will shop elsewhere!

I have heard multiple people have bad experiences with this woman, screaming at customers over pre paying, being straight up rude with people in my family and even friends. I wanted to get a job at speedway, but I have decided against it due to this pathetic behavior on part of this lady. I hope and pray she changes her attitude!

Not sure of her name but she’s the day manager from what I know.

I was at the speedway on Illinios rd in Fort Wayne, IN on 6/1/22 at 7:35pm when I purchased two packs of gum 2 for 3$, mini icee, 20oz coffee, roll of grizzly wintergreen longcut, and a roll of grizzly wintergreen pouches and scanned my speedy rewards card. The total came to about 47$ and i checked my bank account shortly after and seen i was charged 69.57. The cashier that helped me was named Nicole Brooks.

This place is absolutely ridiculous, is this one of those sticker shops because it smells like marijuana in there every time I go i there. Either your staff is smoking marijuana and doesn’t care or the management doesn’t care. It’s absolutely disgusting and I will not be going in there anymore unless this problem is resolved. Horseheads, NY don’t go there. It’s horrible.

You need to train your management staff better, this place is horrible, the management is rude, unprofessional and doesn’t seem to know what he is doing. The store is not very clean and the restrooms were horrible with toilet appear everywhere, it was disgusting. The cooler didn’t seem to stocked or have anything worth buying. I’m not sure of the store number but the store is located on grand central ave in horseheads, NY. I will not be going here again.