SpeedX
Reviews and Complaints

These people had to go through my building to 3 doors to get inside and they just dropped my package on the floor for anyone to grab. They could have gotten in the elevator onto the 6th fooor and dropped my package off at the appropriate apartment. They have been doing this for too long this delivery service needs to seriously be cancelled. They are horrible

I have a tracking number it says my package was left but when I arrived this morning no package. I have called speedex and message says number has no phone support I have to text. I have left many messages with no luck. I contacted SHEIN and they keep sending me to speak to the courier delivery company. I need my order or someone to contact me. WHY WOULD THE DRIVER LEAVE THE PACKAGE WHEN THE BUISNESS WAS CLOSED. also, when I track it says package is being sent back and another sight it says delivered with a picture. I need help. Tracking #SPXSND056701354435

On September 2nd Speed x had their driver drop parcel @ front door. We put out drinks & snacks for all delivery drivers who are usually very good & considerate. This driver took it upon himself to return after initial delivery & steal everything. The entire cooler full of drinks. We do not want this kind of delivery folks in our neighborhood or home.

I placed an order from SHEIN weeks ago. First time seeing SpeedX as the courier. My package was “out for delivery”, and I never got it. After filing a complaint with SHEIN, I was told they were taking care of it. Saw a new tracking again from SpeedX. After another week, status said “out for delivery.” Then “failed- missing package.” WHAT? This is robbery!

I did not received my order from Shein because it was delivered to another place and It disappear! I searched for it for a few days but I didn’t find anything plus I asked around!

I want to request to change the parcel status from "delivered" to "returned to sender” as soon as possible! It is not fair that now I don’t have clothes but neither my money!

Ordered from Shein items for daughter for back to school. Apparently a delivery was attempted by Speedx 8.26.23, but the driver failed to READ the HUGE sign at the gate that states CLEARLY ALL deliveries MUST use back entrance and it states how to get to back entrance. It's a matter of READING! Tried to contact Speedx via phone and the number states they do not accept calls, must text. Texted the number NUMEROUS times, no freaking answer! Emailed as well several times with NO RESPONSE! Got a text from a number that I did NOT contact stating they aren't a delivery company! EXCUSE ME WHAT? Shein has been of NO HELP either! I just want my pacakge or refund my damn money!

SpeedX flat-out stole my package. The "proof of delivery" picture did NOT even show an actual package. It was just a blurry close-up of a partial tracking number that did NOT even match the tracking number of my package. My attempts to contact SpeedX after this happened mirrored the other reviewers' experiences here and on TrustPilot: no phone customer service; they tell you to text them; and then they send you a generic automatic text response that does not address the issue at all and simply tells you to seek refund from the merchant. It is not an accident that SpeedX has nearly 500 reviews on TrustPilot, and every single one of them is a negative 1-star review.

Speed X is a complete scam. After 3 packages never made it to me I will no longer be a loyal/frequent customer of Shein until they fire them. Never had this issue when they used USPS. Speed X will either lose your package, or provide fake proof of delivery photos that aren't your actual address. Customer service is terrible, very shady business. Shut them down!

Hello. I recently orders some items from Shein. I do this quite a bit. I got a notification saying my box was delivered with a picture. On the box in the picture is a unknown name and address. It is not my address. Says was delivered Wednesday August 23 at 2:06. It wasn't. I have never had a problem ordering from shein before.

Tracking number from Speed Ex SPX333056700913609. I live in Wildwood NJ and address is from Marlton MJ.

I ordered some items on 8/18/23 from shein and it said they will be delivered between the 27th-30th and I haven’t received anything I got a alert saying that my package was delivered but I haven’t gotten anything they sent a bogus picture stating my package was delivered but it was not my address I have emailed these people and tried to call however they have no kind of direct contact to contact them these people are pure scam artists they have my package

I am so mad, so basically I purchased an order on shein and I decided to track my package when I went to track it. It said that my order was stuck in transit. It has been stuck in transit for five days. So because of that, I decided to contact speedx , and shein I was not able to get in contact with a customer service agent. I’ve been looking online at reviews on speedx and a lot of people have the same problem I am having and they will not give me my refund

I was never informed that my packages was delivered and it's saying failed attempt and missing package I have no idea how to get in contact with Sheen or speedex this is the worst delivering company ever I want to sue I feel like it's a scam and I feel like people are stealing packages claiming they couldn't deliver there's a big huge porch they could have left my package there instead I don't know what happened to it I don't know how to get it back or if they're going to ever try to deliver it again

I ordered clothes from SHEIN. Speedx is the courier. My package allegedly shipped from China and landed in Chicago within 2 days of placing the order, but hasn't moved from the warehouse in Chicago. I have texted, emailed and called, but I can't actually get in contact with anyone from the company. The only response I get is automated stating the package is in transit.

Speedx was suppose to delivery a package to me and instead of bringing it to my apartment or redelivering the package if I was not home their delivery driver left it outside in the vestibule of a 120+ apartment building. They could have waited for someone to open the door and left it in my front door. But no they left it outside where anyone could have taken it.

Great customer service speedx

I received an email stating that there was a delivery attempt of my SHEIN package. I later received a second email that stated the package was a failed delivery due to an incorrect address. The address is my physical address where I live and I have had numerous packages delivered to that same address within the last four weeks. There were no issues with any of the packages being delivered through Amazon, UPS, or FedEx. I have attempted to email the customer service for speed X and I have yet to receive a response. The delivery attempt supposedly was on August 5 and I still don’t have my package. There has been no attend for a delivery and no attempt to contact me. When I checked the package by the tracking number on the speed x site, there was a picture of the package as proof of delivery, but there is no background in the picture and my package was never delivered.

I bought a few items from Shien. 5 of these items I did not receive. The items were to be delivered initially on the 8/7/23. However, on the 8/4/233 I received an email from Shein delivery notification and a further email saying the items were delivered. Upon tracking the package I saw a picture of the package on the floor by the mail box. Further in the mail box I received the cheapest item. The Carrier failed to put the entire item in the mailbox. Why didn't the Carrier put the entire package in the mailbox? The mailbox was empty, the package was able to fit in the mailbox. There is also a large mailbox with keys that the Carrier could have used if the items couldn't fit. The carriers actions are questionable. I was home all day and they didn't come to my Apartment. If my order got stolen, it's the responsibility of the Carrier Company to reimburse me. Either Shien or they. What managers worst, despite several attempts to speak with a Customer Service Agent from SpeedEx Couriers, it's to no avail. Neither Speedex Couriers or Shien provides quality Customer Services. There is no one to speak with. No one answers the phones. Your services are poor and questionable.

I cannot get the issue resolved. I feel like I got robbed by both Company in the circumstances.

Poor Customer Services for both. I am very disappointed and this is my first time buying from Shien. I have never had an issue with any other company.

I placed an order on Juky 17th and my order was supposed to arrive by 7/25 the latest. My items was deemed undeliverable and I went to the sorting center in person and the shipping company for SpeedX said they have the package, but it's not easy to locate. I was told to dispute the payment with my bank. I also went to USPS and rheu said the SPEEDX TRACKING NUMBER IS SKETCHY. I WANT MY PACKAGE AND THEY CANF GIVE IT TO ME BECASUE OF THEFT. SHUT SPEEDX DOWN!

I ordered several items from Shein, the package was said to be delivered however it was not. I checked my doorbell camara and no one ever came to my front door. I need my package for an important even and now I'm not sure what to do. when I tried calling customer support with the number listed for this company, the number is not in service. Seeing all the other complaints (which is the same issue, packages not delivered) This delivery company clearly is flagellant. I have ordered many times from Shein before where the package when service by other delivery companies and there were no issues. This is the first time. Now I am scared to order again, out of fear that they will send my items through this same carrier!

This is the first time I have ever had a problem with a shein package and that is because of this courier Speedex. I ordered my package on July 19th and since July 27th there’s been no updates to my order it was supposed to arrive July 28th- August 1st but when I realized my package still said in transit I knew something was wrong. I contacted Shein yesterday only to find out apparently my order is delayed until August 8th but I had absolutely no knowledge of this, until I reached out to them, and had I known I would’ve completely cancelled the entire order because I leave for vacation on August 4th and this is all my vacation clothes. The whole situation is extremely upsetting and very unprofessional because how are you not properly updating your costumers about what’s going on with their orders.Also I have been trying to get in contact with a live agent for and update and the just keep saying they’re busy.