State Farm
Reviews and Complaints

I was in a car accident the morning of June 15th, 2010. I was not at fault. The other driver claimed fault and the police report faulted her. We both have State Farm insurance. This happened in Mishawaka Indiana.
I went to the ER that day with chest and neck pain. Followed up with my family doctor because the neck pain didn't go away after a few days. The chest pain ended up being from my seatbelt and left me with a huge, horrible black and purple bruise on my breast. You could actually see the material lines from the seatbelt in my bruise. I did take pictures.

I went to a Musculoskeletal Specialist and began physical therapy sessions hoping this would relieve my pain. After 5 sessions, no relief so they sent me for an MRI. The MRI showed degenerative disc disease that was aggravated by the car accident. I am a healthy 40 year old woman. I work as a florist. I am also a belly dancer. My medical history will show, I don't go to the doctor unless I'm feeling really bad. This car wreck has ruined everything. I felt great before the wreck, I could work with no pain...I could belly dance with no pain. NOW I work and I'm in constant pain...my belly dancing has had to suffer. I cannot dance the way I did before the wreck.

The accident happened on my daughters 19th birthday so that ruined all our plans. My first grandchild was born two weeks before this wreck...I didn't get to spend the time I had planned to spend with my grandchild because I was in pain and going to doctors appointments all the time.

My car was a total loss and State Farm was very fair on their offer concerning that.

I only had to take off one day from work because I only work two days a week and I scheduled my doctor appointments on my off days or on my lunch hours.
After the MRI and my diagnosis they sent me to a pain management specialist. Since the wreck I had prescribed to me, vicodin, flexeril and lyrica. The pain management specialist is pushing me to get the shots in my neck. I am afraid of this! Right now, I'm coping with just the vicodin. I've never been a person to take pills for anything. I hate relying on pills to make me feel halfway decent. But, shots in my spine? I had THREE natural childbirths because I was afraid to get an epidural. So, now they want me to get one in my neck?
My work and dance life was great before this accident. Now, I'm hurting constantly...now with the weather getting cold, the pain is worse! I feel like I'm 80!

My medical bills totaled $3000. They were all paid by State Farm. I have no medical insurance and going to the doctor is something I don't do, I can't afford it. So, now I am forced to go and reached the medical pay limit of $3k. State Farm told me to continue to go to the doctor if I need to and their bodily injury/pain and suffering settlement would go to pay more doctor bills. OK, to me, that's like gambling. I had no clue what State Farm was going to offer me and I don't want to rack up more medical bills hoping State Farm offers me a decent, fair settlement to cover future medical bills.

Well, State Farm called me yesterday and offered me $1000 for my bodily injury/pain and suffering. Are they serious? That is ridiculous. I wanted to do this by myself and not get a lawyer but $1000?
I told the State Farm adjuster I would write out a letter with all my details and my request for a settlement amount. She was very polite and said ok. My question is...what is a fair amount to ask for?

I might add that I didn't go to a chiropractor, I went to specialists.

I woke up one morning in the fall of 2009 to drive to class (was in college at the time) and after a few surreal minutes of walking around trying to discover where my car was, I realized it was most likely stolen. Three weeks prior to this, my car was broken into, window smashed, and my GPS was stolen. This time, I had hid my values and any traces of my values inside my apartment. Well anyways, I went into the police station to put the issue on file, got a ride to class, and soon after got the call from the cops saying that my car was indeed stolen and that they found it. I was later picked up that same day by the police and was driven to a graveyard where my car was found. When I got in it to drive it home, I instantly noticed that the transmission was damaged. My 5th gear and reverse did not work at all (I was no longer able to switch into those gears (It went from working very smoothly to not working at all (standard transmission). Now I had owned this vehicle for 5+ years prior to it being stolen and never had ANY problem with switching gears. I bring my car into a transmission shop to get it evaluated. So now its time for me to call the claim into State Farm, my car insurer, (yes I had collateral coverage), and have a State Farm rep come to inspect my car. Here's the deal. If they (State Farm) do not see any proof that my vehicle was recently damaged (from the crook), then they don't see any reason to cover my repair bill. There was no proof of my car being broken into or hot wired. Well, it was obviously wired since my window was not smashed. There was also no proof that I didn't leave my car unlocked before it was stolen. Listen, at the time of this happening I lived in an EXTREMELY bad area (near where I went to school). I have NEVER left my car unlocked. However, how could I prove that I did or did not lock my car either way? That is insane. So 1: they (the car shop and the State Farm rep) could not see any evidence that my car was abruptly damaged, but only that it was damaged. And 2: I could not prove that my car was actually stolen and I cannot prove that I had locked my car. This is what they are telling me at State Farm! So from their perspective, they can imagine that I just get a kick out of damaging my car and leaving it in a graveyard during a stressful finals week. That I love having to bother someone to come out of their way to pick me up to go to class because my car is gone. That I love to ruin a perfectly good car. This news was very painful for me to deal with. I felt very hurt that they were not taking care of me when I pay good money in case this sort of thing happens. State Farm essentially stole from me. Anyways, State Farm did not cover any of my very expensive bill to fix my transmission...Like a good neighbor State Farm is there? If state farm was my neighbor id move out.

Any comments or suggestions would be appreciated..

My wife has State Farm auto Insurance and I have USAA recently my wife backed into my car by mistake causing 2200 in damages. We filed a claim against her insurance STATE FARM and the claim was denied based on some obscure rule, so they say, that they do not pay on claims thaqt are filed between family members or friends. Basically my claim was denied simply because we are married even though both our cars are separately owned and paid for and covered by two different insurance carriers. State Farm refused to honor the policy that my wife has been paying premiums on for years. They left me holding the bag I have to file through my insurance carrier and pay a collision deductable of 500 dollars in order to get my vehicle repaired. BEWARE OF STATEFARM THEY HAVE NO INTEGRITY WHAT SO EVER.

State Farm has no integrity, my wife who carries state farm auto insurance recently backed into my auto causing 2200 dollars of damage. I filed a claim with them to repair my car, the claim was denied by State Farms, St. Louis claims center based on their so called policy that they will not pay claims that involve family members or friends. Basically since we're married I'm screwed, claim denied! This reason was cited even though both our cars were brought, owned, paid for separately. And did I mention we have separate Insurance carriers she has state farm and I have USAA. Yes State Farm left me holding the bag for a repair bill for damage that was caused by one of their policy holders. It's tragic when a company can get so large that it can't compel its self to do the right thing. Like a good neighbor...RIGHT!

Have you recently been dumped by State Farm for no good reason on your home owner's insurance? Did the excuse they give you seem bogus? Did you prove to them it WAS a bogus reason so they just came up with another lie to justify their unfounded action? Was the reason such that you knew you couldn't fight it but you KNOW they were making it up? Do you wish they'd have to answer for actions like that? Well, Friends, listen to my story for State Farm just made the biggest mistake they could when they picked on my family to do what I just described above.

First, they wrote us that we were not in a fire coverage area and also emergency vehicles would not use our so-called substandard access so they cancelled our home owner's insurance upon renewal. "How interesting, " my husband replied, "for I run the Borough's GIS system and part of my job is tracking and mapping the fire coverage zones. I also work with all the fire chiefs for all the fire departments getting them my maps and analyzing data to insure the safety of our citizens." "We ARE in a clearly marked fire coverage zone and I happen to have a letter here from the local fire chief stating our property access is fine for his big, huge fire engine."

So State Farm tells him, "Actually it's really because you don't have two points of access in and out of your street." Now note, our property's drive is bigger than a cul-de-sac turn around. My husband says, "Ok, put that in writing." They say, "No."

Here's where sweet satisfaction comes and proves Karma's a [censored]. Probably 60-70% of the properties in the Borough (roughly the size of Wisconsin) do not have two points of access in and out of streets. So that is a SERIOUS situation for many citizens in the Borough. Emergency services and Planning will have to address this news from State Farm that they do not cover those properties.

Of course, then the State will have to get in on the act for state wide it's really an issue (as it would be for most states). This will likely blow up into a HUGE press explosion as word gets out State Farm refuses to insure these folks. Of course, State Farm wouldn't lie so my husband HAS to take their word for it. It is his job to keep departments informed on the status of these types of things for it impacts the citizenry and it's the job of government to do something about it.

So there is now all sorts of meetings being set up by all the departments to address this new concern that State Farm will be dumping literally thousands upon thousands of home owners of their insurance.

SEE what happens when you lie to your customers? What are you going to do now State Farm? Lie some more? Be careful, my husband has no choice but to do his job. YOU put him in that position. It's the emergency departments that are forcing him to address it. THEY are the ones you involved, though you didn't know it, and THEY were the ones that heard your answer to my husband about two points of access.

Sure, we'll have to find another carrier. But it is very satisfying seeing a company's outright lies bite them in the butt from a bureaucracy even larger than them. I wonder how they'll lie to the Borough, State and public. Oh, let's hope they say they didn't tell my husband that, then they'll find themselves guilty of fraud because hubby dear made sure it was documented, unbeknownst to State Farm.

Best advice - NEVER insure with State Farm. After 26+ years of them taking our money they hung us out to dry. But it'll be much worse for them than for us when this goes public. Journalists, sharpen those pencils!

Car broken into. Radar detector (Escort 9500i) and Garmen GPS stollen. State Farm will not cover "devices used to detect speed measuring devices". Say WHAT? I was told "people of own radar detectors are known to speed". I asked for a link to State Farms website that has proof that this is a fact. She couldn't give me one. I then stated State Farm did not have proof, they only assumed this. She then said that was my opinion. I said, yep, how does it feel to have an opionion without fact to back it up. I think advised the CSR that I was sorry she was the one getting the chewing but I had one more question. Does State Farm sell policies to people who drive corvettes, mustangs, Dodge Chargers, etc.. She quickly said, "well yes, they are automobiles". I said, well, if you lock at the facts, reality, people who buy those cards will speed. But SF still covers these cars and the people driving them. She didn't know what to say except, "it's not the same thing sir". I beg to differ. So, my problem is simple. State Farm are biggots. They choose not to cover devices that detect police radar. Yes, I do drive fast. I've had 1 ticket in 30 years so at least I'm careful. I don't drive fast all the time but when I'm running behind. I will run with traffic. I live in the Detroit area. If you don't drive fast, you are from out of town or lost or 90 years old. SO, not only does my detector sniff out the police, it also warns me of safety vehicles. It also warns me of photo cameras. Radar from a police car is used to detect objects (cars) no matter what speed they are going. Some traffic enforcement officers hide, and shoot you (with radar) when they see you or your close enough. As a retired federal officer, I've never took to kindly to these tatics as I feel traffic enforcement should be out in clear view otherwise, your just trying to "trap" people. But around her, they leave their radar on all the time so picking them up a mile away is the norm. Laser? I run with my head lights on bright during the day so they can't get a clear shot till I'm closer. By then, my detector is barking at me. I just like to know where they are. State Farm does not agree with me about it being a safety device as much as a tool to allow me to drive 100 in a 35. So, BITE ME State Farm. I had no problem submitting my 21, 000 claim on my house for hail damage. Please raise my rates so I can jump ship to someone else. Just need a good excuse.

I will avoid any relation with this agent Judi Brown State Farm Insurance state college, and I suggest you to change agent if you are arranged to them. After I bought auto-insurance online, the woman Cindy L Irwin called me to sign papers. Next day I received an email said I need pay $21.76 more because I my millage is about 10000/year based on her calculation. I went to them and said I found there was a Typos error in my title which cause them calculate more in my millage (title paper listed millage 56148, but in fact it was 56948, and date was also wrong. The correct calculation of my millage should be about 5000mile/year). I also give her evidence but she just refused to read them. Then an old woman come and said don't waste their time. After left I call the woman and said their attitude made me unhappy and she said if you don't like, just change the insurance company. I even felt discrimination since I was not American.

Today I received their bill which shows that I need pay $36.22 more.

I need for some one in your corporate office to call me asap [protected].There is no number just this complaint form so here is my complaint.

I have had state farm insurance for 16 years I never had a problem until I moved to Ft. Myers and changed over to Bradley Nash branch in .I have not had a ticket or an accident and I am the only driver of this vehicle.

We were selling my husbands truck so I called Ken at state farm in November/December and said to suspend and cancel insurance on the xterra and keep it only on the Altima.He CANCELED and SUSPENDED BOTH.I have auto withdrawel from my account as I do everything else so I assumed everything was o.k and did not realize until I called today inquiring about my renewal notice and I.D card that was never mailed that he said he requested auto payment to be stopped months ago and that I am not insured..my plate is up for renewal and I can tdo that til you re-instate insurace that WRONGFULLY CANCELED BUY YOUR EMPLOYEE!

HE SAID HE COULDNT RE INSTATE IT BECAUSE OF LACK OF PAYMENT.HE IS TO BLAME FOR LACK OF PAYMENT AND IF YOU LOOK AT MY HISTORY YOU WILL SEE I AM A LOW RISK.I HOPE YOU DONT THROW AWAY 16 YEARS OVER A FEW MONTHS AND AN EMPLOYEE THAT IS THE SOLE CAUSE OF THIS.

Please contact me as soon as possible I need insurance today or I cant go to work now that I know I wont be legal and always tought I was.
LIsa A Davidson

I filed an automobile claim with State Farm as a vehicle insured by State Farm damaged my vehicle by rear ending it. State Farm claims rep are not only rude but they decided from day one that they were going to deny the claim based on uninsured motorist, even before they had conducted an investigation which goes to show that this must be standard State Farm policy. Here are the facts: the driver of the other vehicle, an unlicensed driver is driving the vehicle for the insured conducting a cleaning business and his job is to drive the cleaning crew around town and to this day the same individual is driving the same vehicle and doing the same thing where as the insured claims that the driver did not have permission to drive the car, hence the denial of the claim. Are State Farm reps and investigators really that stupid, why would the insured accept responsibility when they have State Farm on their side and they can get away with making a false statement. State Farm has a moral responsibility to investigate such statements thoroughly before accepting any statements made by the insured. How do I know that State Farm Claims Rep did not advise the insured to make the false statement so they could deny the claim. Apparently it is beneficial for State Farm to keep the premium dollars by accepting false statements. What happens when tomorrow the same individual driving a State Farm insured vehicle seriously hurts or kills someone will state farm still hide behind the uninsured motorist claim and deny the claim. Anyone doing business with State Farm should reconsider.

I am forced to file this complaint against your company due to the following:

I filed an automobile claim with State Farm as a vehicle insured by State Farm damaged my vehicle by rear ending it. State Farm claims rep are not only rude but they decided from day one that they were going to deny the claim based on uninsured motorist, even before they had conducted an investigation which goes to show that this must be standard State Farm policy. Here are the facts: the driver of the other vehicle, an unlicensed driver is driving the vehicle for the insured conducting a cleaning business and his job is to drive the cleaning crew around town and to this day the same individual is driving the same vehicle and doing the same thing where as the insured claims that the driver did not have permission to drive the car, hence the denial of the claim. Are State Farm reps and investigators really that stupid, why would the insured accept responsibility when they have State Farm on their side and they can get away with making a false statement. State Farm has a moral responsibility to investigate such statements thoroughly before accepting any statements made by the insured. How do I know that State Farm Claims Rep did not advise the insured to make the false statement so they could deny the claim. Apparently it is beneficial for State Farm to keep the premium dollars by accepting false statements. What happens when tomorrow the same individual driving a State Farm insured vehicle seriously hurts or kills someone will state farm still hide behind the uninsured motorist claim and deny the claim. Anyone doing business with State Farm should reconsider.

I recently had severe road damage to front of travel trailer that caused pin box area to break and do damage to trailer structural. shop took apart and found additional damage caused by very rough roads. SF
is repairing first claim but when shop turned in supplement for newly found damage, they declined supplement. This KEVIN VALENTINE out
of Little Rock Ar. became overnite trailer frame expert and says it is trailer manufacture defect. Been customer for over 20 years and this how i get pulled thru drain. Heard of this happing before. Stay away from SF especialy claim rep KEVIN VALENTINE, HE WILL SCREW YOU.

I veronica sneed from conroe texas will like to file another complaint with state farm for not giving enough money to start and finish the work ike and a plumbing leaks cause to my home back in october 2008. My home to this day is not fixed. Please read over this and get back with me soon.

Sincerley.
Ms. Sneed

I have been w / state farm since 1997 and have insured 5 cars and just 2 yrs ago my modular home. Fearing the unknown, i kept full coverage on my vehicles after paying off note. I had one accident (Damage to my property only) and an accident involving a deer. I was stranded over 200 miles from home recently and to my horror find out that what i had been paying for all theses yrs was not worth a penny.

My towing coverage / roadside assistance would not get my car back home. It only covered towing to the nearest repair shop - remember i am 200 miles from home at the mercy of strangers - - wonderful strangers they were - - more helpful than state farm was. The damage to my car was internal - - engine. It take me 6 days on my own to get my car back to georgia. Those helpful strangers assisted me in getting a rental car - - not state farm. Later was told, my insurance would not pay for the rental - - which is part of my coverage, also. My insurance would cover the rental car.

The towing cost over 200 miles from fla back to ga was $500. 00 - - state farm only would pay / paid a $100. 00 and i am hoping it reimburses me back for the first towing to the repair shop of $ 60. 00. Warning to others state farmers - - question your agent on what if this happen what will my insurance coverage. I trusted them. I thought i had what i needed in case of any emergency. My neighbor told me i had the best insurance it was - state farm - - yeah, until you need them. I laughed at their recent commercial about the 40 million people they insure - - if those 40 million only knew.

I called the 1800 # the day i saw the commercial and the csrep did not seem very surprised when i told him of my ordeal. There was no offer of help! He said state farm should pay the towing. I wonder if my home catches on fire what they will tell me - - my fire coverage doesn't cover a fire! State farm is a joke when one needs them. As long as the premiums are paid the insurer is okay. I never received a call from my loyal agent offering any additional assistance in the matter. Oh yeah. Just the renewal bill by mail from the main

I had my home owners policy changed to an agent that we have been doing business with for over 25 years i asked if she could match the coverage that i had and get me a better price and i would bring over my truck and house from some one else, i asked her three times if the coverage was the same and was told yes . now i have lost everything from a tornado on May10-2010 and was told i am not covered i can not get fema to help because of the wording, rental dwelling policy,

Do not buy Life Insurance from State Farm/Farmers Insurance. My sister and brother-in-law bought a life insurance policy from Todd Courtney Farmers Insurance in San Jose California. Approximately 1 year after they purchased the policy my brother in law at the age 41 died of a sudden heart attack. He had no medical history of any kind. When my sister called Todd Courtney and advised him of the unexpected death, they refused to pay the policy. They stated that my brother-in-law had went to the doctor approximately 10 years earlier and stated he had chest pains. The doctor wrote a letter and stated he was in perfect health. Do not trust State Farm/Farmers Insurance especially the office in San Jose, Calif TODD COURTNEY. They will take your premiums but then fail to pay if the worst happens. It is very sad that these companies can get away with things like this.

Curious to know how State Farm can hire trustworthy employees to represent its company, when their spouse has been a possible suspect to commiting his own insurance fraud by burning up his Truck to avoid payments... There is no known full investigation, (no extent of interviews/statements) conducted. Apparently, it was simply based on this owner of the burnt trucks on words. He now walks free of any charges while others weap his possible actions. How does that represent State Farm? Is there no TRUE care about your business to represent your credability for your own establishment? It seems that if State Farm itself is not worried enough about its own businness or self then how can State Farm be worried about anyone else? Its a question of character, and a disrespect that State Farm would ask consumers to trust in them when they don't go to the extremities to reasure their "Valued customers" that State Farm and everyone that represents the business is in fact law abbiding and moral. Seems that State Farm needs to do some self evaulating of its own before taking hard working individuals money, and trust to confide in what the company "State Farm" implements to be a company of integrity.

I have had State Farm insurance on my cars for 35 years and my home for 22 years, never filing a claim. We had a couple of bad hail storms last year and all four of the houses surrounding mine were judged to have hail damage (as well as several others on my street and many others in surrounding neighborhoods) and received new roofs paid for by their insurance companies (not state farm). I had one of the roofers doing work on my neighbor's house look at my roof and he confirmed that my roof also had hail damage and gave me an estimate. I turned in a claim to State Farm, who sent an adjustor out to look at it and (surprise! surprise!) said that my roof did not have hail damage and that they would not pay. I am going to switch insurance companies, probably to either Allstate or Farm Bureau.

I have been a customer to state farm at this location since 2003. I had never filed a claim since. Until near the end of 2009 I'm in need of a new roof. Call the agent, she come by, look at it, and said will send her guy over to give me an estimate of how much I can get state farm to help me out with the cost. 8 months later nothing happen. No one has ever showed up…my request of address change never got change. When I call the office, she decided to transfer me over to another agency because she didn’t want my claim under her agency name. Now my roof is falling a part, this state farm agency decides to do nothing about it. My entire family have policy with State Farm (9 sibling) and this is how they treat us. How fair is this? When I need them the most they turn their back on me.