Steak 'n Shake
Reviews and Complaints

I love steak and shake. But I will no longer eat there. A month ago, a male server at the lake in the hills, il location said to me, in front of my 16 yr old son, "let's take this outside and i'll kick your [censor]ing [censor]". He was our server! We went in last weekend... He stared me down the whole time we were there. They know who i'm talking about. Apparently, the manager has had complaints about his aggressive, alpha-dog behavior. When we went this past weekend, the host asked if we'd like to sit anywhere in particular. I said..."anywhere but that guy's area". The host said "did he threaten you, too?" I asked "how did you know?". He said "he's my cousin and our own family can't stand him". He's a tall man, in his late 30s or early 40's, ponytail, tattoos... And tells everyone about his martial arts skills. I've complained to the manager... But apparently even he is afraid of this guy. My "run in" began when my soup never came out. We got our meal. He hurriedly your plates in front of you, without so much as a word. I said "excuse me... I never got my soup". He said "you still want it?". I said, "nah, don't worry about it at this point". He actually said..."you could've let me know that earlier". I said "apparently, it wasn't on your mind any way... Or you'd have brought it to me". He put his hands on our table, leaned over toward me, and said very slowly...in a stern voice..."can't you see how damn busy I am?". I said "look, you don't have to be an [censor]". Mind you, my son was with me. That's when he "offered" to take me outside and kick my [censor]; "in front my son"... As he added.
I can't believe nothing has been done about this guy. You should all be ashamed that you have a manager that allows an employee to treat and intimidate customers, like that. His cousin, a male server who looks to be a good 15 years younger, indicated to my son and I (Last weekend), that his "cousin loves showing everybody who the boss is"... And that "he flaunts his martial arts black belt status. Well, stake and shake, that's [censor]. I love your food. So does my son. But we're done spending money there. We don't love it so much as to pay money to be bullied and threatened. You can keep your burgers... And keep supporting a"person"like that. My son recorded our first interaction. He couldn't believe it was happening. He was holding his cell phone down on the chair pointing upward. I told him we were not going to do anything about it. But, after this [censor] stared me down (He remembered us!) last weekend... I've had it. We are putting this on every social media platform we can think of, and we will be sure to confirm that this is at steak and shake in lake in the hills, il. I originally took the proper recourse. I went to the manager. That coward simply says..."yes, i'm sorry". Thanks for reading. I had to get this out of my system. And I want my teenage son to know that, sometimes, walking away quietly from a bully is not an option. Fight back in any way you can.

I oredered my food and came home to eat it and my hashbrowns were so greasy I couldn't even eat them that I got with my sausage biscuit. And my skillet breakfast the biscuit was hard as a rock and had barley any hashbrowns. My other skillet was great besides had maybe 4 pieces of sausage. I eat here very often. And I'm very upset about this due to the fact I live 15 miles away and can't just turn around and have it fixed.

I went up to this stake and shake location last night around 11:40. We decided to sit inside and eat. The entire time we were there, the staff was rude and disrespectful. We could hear the kitchen staff being loud the entire time we were there. One of the employees had a friend or boyfriend sitting up there with 4 children too, letting them run around the whole place. We had left the money on the table and started walking to the door when one of the employees asked us if we were going to pay for our food. We didn't know we had to check out at the front so we went back for the money and came up to the register. There were three employees there giving us dirty looks. When we walked out the door two employees walked outside the door too. We were sitting in the car for a couple minutes before we left. As we started driving with the windows cracked, they screamed that they have our license plate number and were calling the cops. As we pulled around the building, the man who was sitting there with children started chasing after our car and then through a rock at my window. This was the worst customer service I have ever experienced. Being a manager at a restaurant, I would never allow this kind of behavior from my employees, let alone the entire staff. Even though the service was terrible, I had still given the server a 5$ tip. And then the way they treated us after we left was inexcusable.

Had a simple order the window worker put two of something we ordered one of and when we asked nicely about it she got an attitude and said "well I repeated it back to you" and rolled her eyes even though she didn't repeat it back to us. Then when we were waiting on our food we overheard one of the other employees say "guess they weren't that hungry" being sarcastic.

I felt attacked as I was starred at while ordering my food. The girls who where in uniform and were sitting around the bar laughed at me and took pictures while saying this is what she'd look like not bald. As a cancer patient I hope you can fix this issue because I wouldn't want another person who is going through what I am going through to feel this way in your restaurant. The food wasn't even worth the words heard. My Frisco had no Frisco sauce and still was a sloppy mess. I'm used to my sourdough being toasted. I worked for this company and this location for many years. It's sad to see it going downhill.

We visited the Steak and Shake in Bradenton, FL around 4pm on 09/16/2017 and after this visit will never go back.
When we first entered the store it was fairly busy so we did have to wait a short period to be seated, once seated the server took our order within a reasonable amount of time. After this it was all downhill.
The shake my wife ordered came out a short while later and the server took off before we could say a word, no spoon or straw and no drink for me, a little while later we did manage to catch the attention of our server and asked for the spoon and straw. When she brought these over she told me that I needed to remind her about my drink because she couldn't remember everything.
About 25 minutes after we gave our order to the server the food arrived, I noticed that my order was incorrect, I had ordered chilli cheese fries and all I got was plain fries. I pointed this out to the server who took the plate away, while she was gone I asked my wife to check her order and it was good.
My plate came back with chilli and cheese poured over my fries, I bit into my burger which spurted what looked and tasted like mayo( I had asked for no mayo) I was told no this was garlic spread, I had asked for garlic butter but been told they didn't do that even though it was one of the main ingredients on one of the other burgers. So again I get told they will correct this as soon as possible.
My wife is famous for her slow eating, she had finished her meal so even though I hadn't received my burger we decided to leave, the shift manager was working the check out and asked how everything was today, I explained that I wasn't happy with how things had been and she told me that it was all sorted and my burger had been fixed. I told her that I never got my burger, she looked around at the guy running the grill who just shrugged and then looked away. She did take my meal off the bill which was perhaps the only thing done 100% correctly during our entire visit.
We have always enjoyed our visits to Steak and Shake but it seems like our local store isn't wanting our business.
As an afterthought the issue of cleanliness also comes up, while talking to this manager I looked behind the counter and the floor was covered in food. When we first arrived in the store I should have got the hint, the lady that seated us informed me that the GM wasn't in today and the staff tended to play around when he isn't there.

Got seated and got drinks pretty quickly but it took a very long time for out server to get our order. Once we got our order in it took a hour to get our food to us. A man next to us got his drink food and check within 5 minutes. None of the servers were cleaning any of the tables. The tables were dirty for at least 30 minutes. We still waited for at least 20 minutes to get our check. The server didn't once come see if we needed anything. Very rude employees. I would never recommend anyone to go here. There were people actually walking out because they waited so long.

My family of 6 and I walked into the Steak and Shake in Ballwin, MO this morning. After waiting to be seated for about 5 minutes, the waitress complained that she was the only server available, and to "go find a table in the back to sit at". After another few minutes of sitting at the table with no service, we left and went to IHOP instead. This was a disappointing experience.

Thanks for your time,
Jason Deckelbaum
[protected]

I am VERY offended by the Great Depression commercial. It was a horrible time in America. My parents lived through it as children, and it was horrific for them and many actors this great nation. They could not afford your restaurant. ONLY the very wealthy tyrants had that luxury, and they were also the ones who swindled and took advantage of the poorest of the poor. How dare you make light and use such a horrible time to boast your company and product. You are no better than the tyrants of the Depression era! It was in poor taste and I and I for one am deeply offended by it! I think we deserve a public apology!

Holy [censor]. An hour. We waited an hour for food that never came, there were 2 tables including us in the restaurant (whom had been waiting longer), the guy in the red shirt who I assume is the manager went Mia and hadn't come back when we ultimately left. I out money on the table for one shake, and we left. It was that bad. I watched one female employee sit down and stay there for 20 minutes whilst we were sitting there! And the kid, I'm sorry, was moving like a sloth. One of the girls from the other table offered to grab waters for the kid because he was moving so slow.

I used to love going to Steak and shake, but my past experiences as of the last 6 months have been terrible.

I am a major fan of steak and shake, but I just experienced what has to be the WORST form of service ever. First, I waited nearly an hour in drive through when there were only 5-6 cars in front of me. They also managed to get my order wrong. No explanation was provided to explain the delay. I was desperate despite waiting, nonetheless unacceptable.

I will be nice if this establishment teach employees better customer service. Nobody was on top of what needed to be done. The employees were talking with their friends instead of checking on customers. I waited 15 mins at the register for a take out box. The order was mixed up and not correct. It's usually a great place to go with kids. But tonight it was a disappointment.

We order from the stake and shake in Elk Grove Villege, IL and our order was all wrong we order a number 19 with NO cheese because we r allergic and they put cheese on it also made the fries cold and wanted them fresh made them the employees were smoking Weed outside and made the order all wrong and everyone was nasty and rude. We like a refund or something please.

This isnt the first time this has happened i have another former employee that can tell you the same thing happened to him ive got his number. If you need to contact me for anymore info my number is [protected] thank you because i really like working their but she has to yell and cuss at everyone all the time and is saying that im the one thaTV started it so thats my biggest concern i just hope you can help and investigate mary ann for the horrible things she does

I am complaining on all platforms because I tried to call and you guys don't answer those sandwiches looked disgusting and I dont like paying $4 for a freakin shake that I didn't order I ordered Oreo yawl gave me cookie dough. This is why I stopped coming so much you guys don't care to 👂 LISTEN . Evans way ct steak and shake sucks . I don't expect to spend feeling 15.75 on sloppy burgers where the mayo is on the side of the burger instead of on the freakin bun. Gave me no barbecue even though I know you guys charged for it and gave me the wrong shake. Like all yawl have to do is listen everyone there should have a evaluation done. To busy sitting back drinking shakes to listen to people order

I ordered a turkey club sandwich and when I got home to finally eat it, all that was on it is bacon, cheese, and bread. No turkey! Unacceptable and I have photo to go with. I am furious because their is no turkey on my sandwich that I looked forward to eating so much. This was the worst first experience of Steak 'n Shake I've ever had. Please get this resolved! Specifically asked her if she had turkey and she replied yes! Unacceptable!

It took 3 minutes just to be seated when there were many open tables. Once we sat down and ordered my guest got their food and finished it before I even received mine. Our milkshakes came out after we were finished with our meals and tasted very watered down to the point where the was no taste of ice cream. I noticed customers around us very irritated with the service also.

I had one of the worst experiences at steak n shake in Brunswick ohio the manager working name Katie she was rude and very unpleasant we had an issue and she refused to help us I will never return to that location and nor will I ever recommend for any one to come there they should really think about who they give a manager title to so dissatisfied all I can say is wow how sad

Me and my 3 children came to Steak and Shake tonight at 5:15pm. Our waitress was very short with me after she brang out my 5 year old an adult cup and I asked for a kid cup. After that, I barely saw her. We had no napkins that I had to track her down and ask for them. I asked for our 3 shakes to go and our check. It took 15 minutes to get our check. I paid it and continued to wait for my milkshakes. This was at 6:02pm. At 6:29 I had to go up and ask her for my shakes again. Still not made. My kids are getting anxious so I send them to go out and sit in the car. Finally at 6:39 she brings them where I am, flops them down and walks away. This visit has left me and my kids upset. Our server was really rude and having to wait 37 minutes for 3 shakes is ridiculous! She didn't once inform us that they were short staffed or that she hadn't forgotten about us. At least she could have came and talked to me, informing me why it was taking so long. Really disappointed! I've had problems at this location before but have let it slide. Spent $40.00 +tip for a horrible experience!

I visited the Tinley Park, IL location on Monday. We ordered five milkshakes and we had to wait about 15 minutes to get them. When we did get them, we noticed they were nothing but flavored milk. They were so thin that nothing stuck to the straw when you pulled it out. We tossed them because it was 8pm and we were trying to get home to put the kids to bed. Between the rude girl behind the window, the wait, and the awfully prepared shakes, don't expect me to be a customer any time soon.