Straight Talk Wireless
Reviews and Complaints

I have been a straight talk customer for years. Phone coverage is the best on the Verizon towers. ...But I just purchased a zte Majesty pro from Walmart New ..not refurbished...and will not load up for some reason. I think I may have purchased a lemon phone. ? It's NOT my location because no matter where I am ...it just will NOT load anything it try s but never finished loadind anything? Can someone please help me out ?

Thank you

Dan phillips

I had ordered my iPhone four days ago it was sapose to be shipped I never got shipping confirmation I called and asked where was my order and they would have me on the phone for almost a [censor]ing hour three times and than hang up talking about their system is loading if their system is loading that slow maybe they should upgrade they internet simple I just switched phones companies now I'm not so sure that's the best thing to do I'm just so irritated right now if it's not here today than I'll be talking to a supervisor...

I have been a customer of StraightTalk for a number of years, and have always used the plan that contains 5gb of data monthly. Within that time I have never exceeded the 5mb of data within the allowed 30 day plan.
As usual, on my renewal date I renewed my services of unlimited talk & text, with 5 gb of data for 30 days.
However, two days later I received a message stating that I had consumed 5 gb of data within TWO days, and my services were stopped at some instances and slowed to 2g at other times.
I contacted them twice and rather than any type of investigation or any consideration that maybe they were wrong... they refused to even think the mistake just may of been theirs, there was NO consideration on their part in any way on the matter. I was granted the only option of restoration of my data was to purchase ANOTHER 45.00 plan.
Rather than me telling them what I had done with my service, they informed me where and what I had done with my service.
Would you know today, I received an offer via text to purchase more data, for only $10.00 more I could speed up my data. For a multi million dollar industry to conduct business in this way is appalling and rather sicking, I will be finding another provider, and advising everyone I know to do the same.

Straight talk keeps shutting my service off having me get new sim card every six months leaving me without service constantly leaving me without a phone... Now they are trying to tell me my cell phone is no good when I purchased my cell phone six months or less ago... I'm a disabled single mother who can only afford a prepaid phone service and its the only phone I have and I need it for doctors appointments for myself and my 9yr old son

iphone 5 phone number [removed]
Name on Account: [removed]

I joined straight talk 9 months or so ago and paid over $300 for the iphone that came with the plan. I moved to Canada on a work permit in February 2017 which meant I had to cease using my monthly plan. Consequently, I need a service provider in Canada and would like to continue using my iphone so I called straight talk and asked them to kindly unlock my phone. I was transferred to the unlocking department and was told that straight talk only unlocks phones if you have used their service for 12 months. I asked if they could make an exception as I have moved to a different country and there is no way I can continue using their service right now. I was continually told that I would have to use their service for 12 months.

I asked to speak to the manager and was transferred but conveniently for straight talk, the manager could not hear me an ended the call. I called again two more times and was told the same thing and asked to speak to their supervisor and was told that a supervisor will call me back but I have not heard back.

The problem I have here is that I have not gone to another service provider in the USA. I moved to another country and an exception cannot be made? Straight talk advertise that they are a no contract phone provider but this is a lie, false advertising, misleading and a scam. If you are not unlocking the phone until 12 months have passed, you are 12 month contract service provider! I think its utterly disgusting that straight talk will not unlock the phone, I am living in a different country, there is nothing I can do! I cannot use their service even if I wanted! in that case they should be refunding me the money that I paid for the phone! If this does not get resolved, I will be going to the media and exposing straight talk for the scam they are!

I have been without a phone for a total of a week and a half. Between ticket orders and sim cards not being mailed when they were supposed to be. Spent full days being sennt from one person to another never getting anywhere. A 45$ phone card wasted, never got to make one cask or text. It's been an absolute nightmare and i still have no service. Will probably be stuck all weekend with no phone. I have lost work and other important phone calls during this time. I am beyond furious and wish i had chosen a different provider.

I'm really mad I now have no internet data I called to ask what happened they told me I used it all up FYI I just got my card a week ago I also called 3 times first time I asked for a manager I was on hold for 1hr20min WTF I hang up call again ask for a manager was on the phone for over 50min I hung up called again ask for a manager got one I'm a few minutes of being on hold they said you went through it in no I didn't let me tell you I was at work I called at 10:30am by the time I was done it was around 2pm I screenshot everything and yet nothing has been done I have been through straight talk for a long time I feel like I got ripped off what kind of company is this I have WiFi at my house and that's always on I have heard that this has happened to alot of people now I only have 2g for real I wonder what people will think of this trust me I'm looking into all of this and I might even have a lawyer look into this cause this is not right what the hell do I pay for this is not right

Found out today that my net10 wireless account was canceled by someone with a straight talk account on 3/20/2017. The really horrible part is that they took the automatic payment from my net10 wireless account to pay for the straight talk account on 4/10/2017.

I have the transaction id number that lists a phone with an imei that isn't mine and an email from straight talk thanking me for the payment even though i'm not a straight talk customer.

And, neither net10 or, straight talk seem capable of rectifying the situation even though, I have given them the name and the phone number of the offending party.

I am a low-income individual. My youngest son is autistic, and my oldest is sick. If things were to get worse with either of them I would be royally screwed without a working phone.

What I want now, is for both companies to admit where they dropped the ball-I mean, they let this guy cancel my account without checking with me to make certain it was me!

I would like the money for the current service period refunded ($38.12 usd) and I would like both companies to cover the price of my buying a new phone as my current one has been compromised as well as transferring to a new carrier who is not part of their network.

I don't like straight they are very ignorant an compulsive lyars how can you be an employee an lie an say your the manager an you told me wat ever you say to me the manager gon say the same thing for one how do you no an for two your not supposed to be speaking apon a manager an if I ask for a manager no questions ask put a manager on the fone an its a shame they get away with this stuff I went on every complaint site about them an read a lot of complaints about the same thing I'm goin threw how can y'all have these non English speaking non trained foreigns working for your company an they are not supposed rude to customers did they ever get trained to no customers are always right Donald trump need to really send them back to were they came from I never in my life had a problem wit a representative until they start hiring all these non talking people an them people are the real scamm artists tryna take ova united states wit they lying ### straight talk reps sound just like the ones who call my phone talking send them 250 for a 9000 government grant that I never even applied for they sound like the same people those people are very rude an straight talk needs to be shut down an as I can see an read our complaints don't mean a thing because I read a lot an also went by dates an I see them #### are still doin the same ignorant ### do something about our complaints an get them out of here taking peoples money an our information to scam us

Two weeks ago, I called straight talk's customer service line to order a new sim card for a previously activated phone. After being on the phone with the lady for over an hour, I received the incorrect sim card. The sim card I received was for the phone we we're already using. However, I called again today and a man named Don informed me that I had the correct sim card. It is 3 or 4 times the size of the correct sim card.
Previous to this, I had to wait 72 hours for a phone to be activated while I spent 10 cumulative hours on the phone with customer service.
We will not be continuing​ service. I have been on the phone with customer service more than my husband uses his phone. We will be switching him back to Cricket and paying the extra $5.00 a month for significantly better service.

Purchased Phone and the service a year ago and for the last 10 months I have had nothing but complaints and have called and called and still get the runaround from people that swear they speak English but their accent is so thick you can't understand them and then they want to be belligerent and rude and nasty I would recommend a class action suit against the whole company because Verizon will be taking all of your customers. My phone gets too hot and burns you. Plus apps close on there own or not open at all. Like FB, FBMSG, chrome, Google. Customer service said that maybe the apps updated and no longer work on my phone. Really how #### stupid can you be or think that we're that damn stupid. Verizon is now offering the same thing. You can bet that when my card runs out, I would've switched before then. Let's just remove all warning labels and let natural selection take its course. I may be crazy but I'm not as mentally challenged as these so-called tech's and customers service people. Telling Me that my phone is Verizon when everything has "Samsung Galaxy Core Prime" It's a Samsung product.

I have been a straight customer for over 2 years. Almost every month, my high speed data would be slowed to worse than dial up speed. I decided that maybe there was fine print that i had missed with the 45.00 a month plan so i switched last month to the 55 dollar a month plan so i could have more data per month (10gb). Yesterday, I reached 8.74 gb and it was slowed because i had supposabley reached my limit. Upon further investigation, i discovered straight talk is under a law suit through the Federal Trade Commission because it has done this to so many people. I will be filing with them today. The company rips people off, and 90% of the people that work there dont speak english. I would strongly reccomend everyone else who has this problem to contact the Federal Trade Commission.

my husband lost his phone and a friend gave us a phone to use to transfer his number to, this phone is exactly like the one my husband lost. Well I tried to transfer the stuff to this phone and they told me I had to take it to wal-mart, so i did I spent and hour and a half in wal-mart with the guy in the wireless phone place and they say the phone is inactive and they have to have the receipt before they can do any thing. What kind of crap is that. The phones are identical, and both straight talk phones. They keep telling me that I will have to purchase another phone or pull the receipt out of my ---. I don't get it. I just spent an hour on the phone with them again, asked for there complaint department and they told me they don't have one. They just keep telling me they can not activate and inactive phone with out the receipt. My husband has been battleing cancer for four years, and he really needs to have a phone. I can not afford to buy a phone. What can I do?

On 3/6/2017 I contacted customer support because a phone on my account was deactivated without warning. When I called Straight Talk customer service, I was read the terms and conditions, but never received an explanation as to why the ism card was made inactive. There was one rep that talked over me the entire time and would not have a conversation with me. He continuously read the terms many times. I have been with Straight Talk for many years and have four phones on my account. I am having to purchase another ism card for this phone. This was the worst customer service that I have ever experienced, plus to deactivate my phone without warning is unacceptable. I also lost the remaining time on my account.

This manager was the rudest, most unhelpful person I have ever worked with. Even tired to deactivate my personal number to get my husbands working. He couldn't tell us what was wrong or how to fix it. He wouldn't corporate. & when I asked for a transfer he told me it was impossible. This was horrible service. Almost enough for me to leave straight talk forever

Hello,
My name is Marilynn Boyd. I called you guys earlier because my phone was stolen. I'd given the young lady all of my info and then I was transferred again. They told me to do the automatic call back because it would take 30 minutes for a rep. Well, the rep has called me back and asked me could she help me, I gave her the info as well and she said hold on. Now, I have been on hold for 30 minutes. I am recording the call because I hear everyone talking in the background but no one is talking to me.

I just had to pay for 1 month twice! I paid for a month On Feb. 6th. Which would get me into March. Correct? Yes. So today is Fed 24th, I went to use my phone this morning and it said it was deactivated. SO in order to use my phone again I had to pay again today for another months service!
Of course the person I spoke with said sorry we cant find it!
I'm SO SO SO ticked off right now. The sad thing is I've used Straight Talk for OVER 5 yrs now. WTH!

NOT HAPPY!

Cannot access the apple store via phone (apple music) with wifi off. Also could not send a basic email a couple of days ago when I was traveling with the wifi off through Milwaukee. Straight talk towers couldn't send a basic email through my email app? Are you kidding me? Straight talk used to be good. I will consider other options if this keeps up. Phone number [protected]

I've been with Straight Talk for years. I just bought a Samsung Galaxy 5 two weeks ago and the battery gets super hot, screen too. I don't leave my WiFi or data on when I'm not using it (using the phone or when the display is off), I don't let apps run in the background, I only have it sync once a day, I never turn on location services, no live wallpaper, screen timeout is at 1 minute, my touch keys don't light up, no Bluetooth or GPS...etc...I know how to save battery power. I had them set it up at Walmart, so I wouldn't have to do it. Needless to say, customer service WAS JUST A NIGHTMARE! They always want me to call from a different phone so they can check certain "things" & turn my phone on & off for an hr. I asked her like what? & oh my she didn't like that! I told her my battery isn't damaged, my phone works, but I just need a new battery. I was very polite, until the end. I pay $300 for a phone and it's my fault the battery is defective and doesn't charge? I go to bed with 100% & wake up to 94%. And the heat that comes out of this phone is not right! I said, "I'll just buy a new battery myself and "beep" off. Horrible, just horrible!

I've wasted an hour of my morning trying to talk to 'tech support' with only 1 of the 6 people even trying to help. I've never had problems with you guys, ever. I always recommend you to my friends and family because you can't beat the price and service! Until today, yesterday 02/11/17 I noticed my internet was super slow. So I checked my data (Like I follow every month) and noticed I was only at 8.02gb so I thought maybe there was just an issue with a tower, no big deal. I wake up today and it's still slow. So I call, biggest joke of my life, no one was helpful or let alone they couldn't act even like they cared (I know they don't i've worked there job before, but at least pretend!) besides the 2nd gentleman I spoke with which he said he would fix my data and I should just restart my phone after hanging up with him because I didn't have a 2nd number for him to call me back on (Single mother, lives alone, every other representative acted like I was such an inconvenience that I didn't have a 2nd number, sorry can't afford 2 phone bills?) I did as told and some things would load but some things still wouldn't. So I called back, the first thing out of every persons mouth was "you've reached your 10" when I explained I follow my data every month and this isn't possible all anyone would say is 'I can see you've reached your 10, you can add more if you'd like?" uh no! I won't be adding anything until the issue I called about is fixed! I also will be telling everyone to steer clear of straight talk as customer service is awful, they don't care about customers one bit! All i'm asking is that my issue is resolved or I will be leaving and going with a more honest and helpful company!