Straight Talk Wireless
Reviews and Complaints

My cell was dropped in a lake and could not be recovered. I went to Wal-Mart to buy a new phone on Straight Talk plan and to have my old number assigned. Then my problems began. In order to do this, service rep said they needed to verify two numbers I called in the last sixty days. I am a senior citizen and had the phone for use in emergencies or for a number that my family could use to contact me if I am out. I don't know for sure that I made outgoing calls. Because the numbers I might have called didn't work in their verification process they said they couldn't transfer my number to a new phone. My main problem is this number is the one that my friends and family have, but also over the last few years it is the one that is used in various security verification processes by my bank and other companies. It will cause me and my family a great deal of time to try and change this number. I tried to talk to a supervisor or manager, but they said that This "corporate protolcol" in their system was the only way they would be able to transfer my number. I have spoken to a number of reps there and they all end up with the same verification problem.

I tried to get someone to check my account since my bank has been auto-paying them for the last three years. They were unable to do anything except the verification "protocol".

All of my attempts to phone or e-mail an in-country customer service at Straight Talk have either failed or put me in contact with the same people and corporate protocols that previously failed for me.

Wal-Mart told me that this the same problem that some other customers have had with Straight Talk and none have been successful.

It is hard for me to believe that this contact loop and system protocol are so tight that there is no longer any concern to resolve an issue with a customer who was trying to buy a phone and continue working with the same service they have had for three years.

I was first with online support, (person1 roughly 4:45) who was unable to help me. We both agreed that over the phone was the next approach after roughly 15 mins of them trying. Waiting for the call 15 mins received at 5:15 (2nd person). During this 5min 5 sec phone call they had deactivated my phone while on the phone with them. It had said not registered to and account and to activate it only emergency calls now you can see this is where I get extremely mad. (everything up to this point my only issue was not receiving any emails so I can reset my password. I had recently purchased a new phone and got those emails but nothing new to reset.) person 3 online basically just referred me to a call back in 15 mins since I had go next door to get a usable number for them to return my call. Since the phone I was messaging them on was the deactivated one and was only working with wifi. While waiting for their call and disturbing my neighbor, I had restarted my phone and a few mins later it started working. Now after my phone was activated again at 540 I received an email with a code. Not sure why I got it at that time since it wasnt the correct email with my account. After waiting 20 mins and never receiving a call back I called support once again. Person 4 on the phone 5:54, 18 mins 37 sec still could not help me. She had read the notes on my account said she tried to email again I never got them she said she had to get approval for a ticket number. Most of that call I was waiting or on hold. She was short. And when I got off the phone with her she said wait up to 24 to 48 hrs to try to log in and I know or im sure were gonna hear from you again in a rude way. Both times when I was on the phone they were rude and did not solve my problem and blew me off. I have been using straight for a decade so this shouldn't even be an issue and have had this number for 5 plus years. Thank you for your time sincerely courtney

Ticket number [protected]

[protected]@gmail.com

[protected]@gmail.com

[protected]

I have been trying to set up services with Straight Talk and the ACP program for a solid month now with little to no help from Straight Talk. They give me the run around and are very rude. May 10 is when I finally got some service set up but instead of the ACP program I was set up with some plan that has 2g of data. I have since called Verizon to get services through them and today I have had nothing but trouble with straight talk and their rude customer service reps. NO ONE will help me and I have had enough. I am in the process of porting my number over to verizon and have ran into an issue. So I just called Straight Talk to explain to them what was going on and asked if I could have a status update on my number porting process. I was told they could not help me and to call verizon. I cannot stand StraightTalk. Those that work for Straight Talk will even argue and cuss customers! I know from experience.

on April 19 my phone quit charging I contacted straight talk to return under warranty. I still have no phone. They received it April 25 9 22 am signed by Tillero. They said they would send me a new phone but they sent a shipping label to send back a phone they already have. 9 days ago they said my phone was ready to ship awaiting pickup by ups. I asked for a tracking number they said there is none until they pick up I knew that was a lie. still nothing is shipped. impossible to get a human on phone if i do they hang up. I have always been polite so its not me. No way to email them, no way to contact corporate, they have my charger cord and phone all that i purchased. i puchased a 5 g phone yet never had 5 g. They say there is no number associated with an account yet my number is valad, its what people called me on try it [protected]. They have over charged me, stolen $30 cards in reserve I need help!

The company charged me after I disabled the account. Then they refused the refund. They still havent released my imei number four days after I ended the service and this is a carrier unlocked phone I bought from samsung. I have to file a claim through my bank to get a refund, which is completely unnecessary. Their service was very restricted and has little to no coverage.

I paid for one year plan. Their customer service is so terrible! I never could get a receipt for tax purposes because they don't have a purchase history, I ported my number from StraightTalk to a different carrier on April 21, 2023 after notifying StraightTalk and requested my refund. The clerk said she would submit the request. I never saw the money credited in my account so I tried to call them .

I could not call them since my number was no longer registered with them so I texted them and was told they DON'T REFUND MONEY AFTER THE NUMBER IS PORTED! This is outright theft!

Hello Steven Danko here, I had a home unit cellular service through your company and which was being Auto draft pay out of my bank account. Somewhere along the line straight talk stop taking payments for the account and now my phone number is not in retrievable. I can't get an answer or why the account was closed and also where is my phone number. I paid for the service didn't pay for the phone number. The phone number was mine. And I cannot get even a straight reason why you stop taking money out of my account and end up closing the service. The amount of use of that service is not part of the account the count was active and being paid on. I'll try several times to go through customer service and end up for them not being able to do anything as to being hung up on.

This phone number was not of your company that gave it out. This was mine that was imported from AT &t at least the past 8 years. Phone number was. [protected]. This is a family phone number that we have for 60 years. The phone number is not activated at this point in time.

And even I was given a case number that that phone number was my case number and customer service couldn't find it so I don't like to be lied to also. You can contact me through email at [protected]@gmail.com or [protected]

I had been with straight talk for around 4-5 years. The service was not that great and it was more of a price thing. We had 4 lines with them and over the years paid them thousands of dollars. We purchased a few phones over the years and they were a decent price. But a word to whoever is listening do not I mean do not switch to a new phone without making them unlock it or if you plan on leaving them make them unlock it a few days before! If you have a phone that was on there network and it hasn't had service for a while they will want $200 to unlock it or they will want you to signup again for 12 months and if you argue with them long enough you may get them down to two months. My phone I had was a good working iphone 6s plus not a great phone but I liked it better than the droid I was using. I filed a complaint with the bbb and it got their attention and they call and send emails wanting to resolve it. When I call them all they say is we can't unlock this unless you pay us. I say bs I bought and paid for that phone and what gives you the right to hold it for ransom? I hope this information helps someone in the future.

On the 22nd of April I bought a new plan for my phone which was two days before my service ended. On the 24th my service went dead and no plan was was found. I called customer service and went through about 2-3 people and the outcome was that their is no proof that I bought the plan and to contact my bank even though I had the bank statements and the account statement on hand. My husband who is on my plan also called back the next day and once they found out the problem customer service would hang up on him over and over again instead or trying to resolve anything. I still have all of statements from the bank and from my straight talk account which say I bought the plan on the 22nd.

I am 80 years old, I bought a used Motorola G Power 2022 phone to replace an older Motorola E6 which is giving me problems. IMEI [protected]

The new /used phone is locked to Straight Talk. I wrote to Straight Talk asking them to unlock the phone so I could use it to make emergency calls, and store some ebooks on the SD card. I rarely make any other calls, so I don't need a provider.

Tracfone contacted me and had me call their customer service. The girl read a prepared script that the phone had to be used on your system for at least two months before it could be unlocked. She suggested that I return the phone. I tried but the eBay seller would only accept a return in 15 days.

Over a month had elapsed since I contacted Tracfone, so the seller would not take it back. I called the same lady at Tracfone and said I followed her advice, but I was stuck.

PLEASE unlock the damn phone so I can use it.

Sincerely,

Dr Millard Deutsch

I have been a straight talk customer for many years and have 3 phone lines with them and over the years I have amassed 22,975 reward points. but they make impossible to use the points. You log on and all you can do is see how many points you have if you try to use them you are bounced to another part of the site and are forced to log in again and the circle starts over and you are back to the beginning again. And sometime you may get as far as the site saying that it cannot respond to your request at this time and gives you a number to call [protected]. You call and talk to someone and they just try sell you something else and does not even try to resolve your problem. This is well past getting rediculous.

Straight Talk deactivated my service 10 times over 2 weeks span in April 2023...frequent occurrence since March 2023, after being recertified for the ACP program for the next year. Their page for applying for the programs being connected now does not recognize my IMEI on my cell phone, and other times says page not found. Customer service with SafeLink says issues resolved or new ticket created to no avail...Tried activating my cell, with a plan, paid in full for as well last month...was deactivated just the same.

So i had i pay card and had signed up for auto refill. I changed banks bought service time online and it asked me if i want to enroll in auto refill i stated no. Low and behold Straight talk decided that since i use to have auto refill i must still want it in my new account, they were wrong. Well unaware to me they took money out of my account anyways even though i did not sign up for auto refill on new account and they refuse to reimburse me. Not right just 2 bit crooks that steal.

On Feb 13 th my phone stopped working and straight talk told me they would email me a shipping label to return phone and give me a replacement phone. The shipping label they sent was not printable it took 3 more weeks before they sent me one in the mailing sent my phone back that same day. According to ups tracking they received it March 15. For the next couple weeks I was told over and over they never got it. I called ups they file a claim for lost pkg. When I called them.back they said they was paying the claim out to straight talk since they created shipping label. Finally on April 20th I ended up ordering another phone. Once I got it the problems still continued. They now saying they won't reimburse me for me having to buy another phone or reimburse me for my 3 months of service I paid for and lost like I have been promised over and over. I am beyond stressed. And emotionally sick of this treatment.

Very Unsatisfied Customer

I called to transfer my Straighttalk service to my new service provider. The new service provider asked me to call straighttalk to remove the esim so that they could activate my service. I spoke to Rolando, employee number 514824, at about 12:30 on 26April2023 who told me he was a supervisor. He was not able to help me with my request and when I asked to be transferred to a supervisor or another one, he said that he is not allowed to transfer me. I asked him to transfer me to someone else probably 10 times and he refused. Then I asked him how a customer might go about making a complaint and he refused to acknowledge my question and said that I could hang up if I wanted. He was very rude and unhelpful, completely unprofessional and a disgrace to Straighttalk customer service.

So I am in charge of my mother's finances. She's of age respectfully and for the past several years I've being paying for her service card out of her account, occasionally mine as well. My mom gets disability so at the beginning of each month I pay for her straighttalk service which is $45 plus tax,so like $49.36 comes out of her account. Mind you for each transaction, a text is sent to her phone. She calls me one day and says she has less money in her account than she is suppose to and when I get the chance to view her account, straighttalk had been charginging her account twice, but for different amounts. Mind you, that this started happening back in October of 2022,it is now April 2023 and after calling Straighttalk wireless and getting passed around more than a 2 dollar hooker, I was unsuccessfully at getting a resolution with them. So we call Wells Fargo 4/18/23,and according to the Wells Fargo representative, this had been going on for a while, so my mom had to get a new card, burn up the old one, and a total of $236.00 was taken from her account. Straighttalk says they didn't so how can you explain the different charges on my mother's bank statement?!?!? So this morning of April 26, 2023,my brother calls and says mom's phone is off... Smh.. I call Straighttalk customer service, business department and refund department and back to the business department for them to deny the charges and will not restore my mother's service due to none payment! I told her that they were a terrible company but she trusted them anyway. Can someone help me or point me in the right direction? Thanks

why can i not get my service prorated when trying to cancel my service? the payment was made from an autopayment. when i called to cancel my service and get a refund, i was put in contact with a call center in the philippines and raymond 511640 would not let me talk to a supervisor. this is unacceptable and i want someone to make contact with me. [protected]

Bought a new phone to activate, transferring from Samsung Galaxy A 53 to Samsung Galaxy A 54. Had Straight Talk for four years. The A 53 was a Straight Talk phone so I did not expect a problem to transfer Sim card from the Galaxy A 53 to the Galaxy A 54. Jim told me that he cannot do that. I responded by saying that I don't think it would be a problem. He took that the wrong way, I added I did not mean an offensive way. He became I believe a bit angry. If this going to be the way the representatives treat the customers then I am prepared to switch to AT&T due to the fact I have a tablet with them. My new phone is working with the transferring of the Sim card but I am very disappointed with the way Jim treated me. If I don't hear from someone soon I will be leaving Straight Talk.

I paid for a month of service at 9pm on 2-13-23 and hours later wasnt getting any service so at approximately 11:15 till 1230 i spent with customer service to see what was going on and was told the payment went thru but didn't understand why it wasnt working so proceeded to troubleshoot the issue. After agent tried calling,texting, and exhausting options decided it must be my sim card and was nothing she could do. Since they refuse refunds she stated she would note the account and promised it wouldnt be an issue. Fast forward a couple weeks and spent hours trying to get the service owed,approximately 6 hours with multiple agents but none that would let me speak to supervisor because there was no note left on account. I believe this is unacceptable and unprofessional i paid for service im now being refused and had to make another payment for service. Ive had straight talk for 9 years and never a problem or complaint

I have been a customer for over 2 years with Straight Talk. I purchased a new device about a year ago. I cannot give the exact date because their website will not let me search transactions past 90 days ago. This purchase increased my pointsto over 10,000 points. I called to ask if I could use the points for a plan. I was given the run around three times via chat and phone customer service. Finally, I was told the points were "pending" for 60 days. After the 60 days, I chatted, I called and still, no one was able to give me a straight answer. I find this absurd and ridiculous, knowing I purchased a new phone and was not ever given access to my points. I logged in February 2023 and mysteriously, all my points were gone. Now, I'm upset because not only was I never given a straight answer, now my points that I rightfully earned are gone.