Straight Talk Wireless
Reviews and Complaints

Straight Talk took over Safelink I was told by customer service over a year ago. Never received notification, Straight Talk issued new phone to me 5 weeks ago and now has taken away my government issued phone completely without prior notice. I qualify for the phone. Trying reach customer service and going online to be recertified is dead. Unable to get anything done and being told my email address is invalid. Don't t understand this issue.

I transfered my phone to tracfone from straight talk. The tranfer went fine, took about 20 minutes… well after finding out trackfone could not help me, I had to tranfer back to straight talk.. 5 hours later and 6 different phone calls I am still waiting for it to be transferred back to straightalk. They also made me purchase a new plan even though I had service left on the plan I had when I switched to tracfone. Regardless, I ask a specific representative if I could speak to her supervisor and she said no, six or seven separate times I asked to speak to a supervisor she told me no. I then gave into her wished bought a new plan and then was told that I needed to be more courteous when giving her the number or she wouldn’t submit it. What a b****, I’ve never been treated so terribly by a customer service representative. Her worker if is 510985 her name was Jasmyn. She needs to be fired.

My SIM card was stolen from my phone over a month ago and straight talk will not transfer my number or turn off my phone because they say I can't validate my account. They have given vontrol of my phone number, that i have had for 7 years to this thief and won't even allow me to speak to a manager or anyone that can help me to resolve the issue. I am to the point of contacting legal help

I've been using Straighttalk since they first debuted in Walmart stores when I was about 14 years old. I'm about to be 30 this year and have never changed phone service from Straighttalk. I was sent so many ads targeted towards their rewards program and I immediately signed up and started monitoring my points. Several times I added phone lines to my account and I was supposed to receive rewards for those and they would pend FOREVER. I mean literally I'd never get to use them. Straighttalk would continue to tell me they get up to months to process those. Eventually so much time would pass and my points would suddenly disappear. Even had the proof in over 8,000 reward points being taken from my account and never heard about. I tried to contact customer service again and whoever with the accent couldn't understand anything I was saying. Now I still notice points supposedly pending and disappearing. I want to see the data regarding how many people actually get to use rewards and if anyone is experiencing the same issue. I would love to file a lawsuit on this. They used so many targeted ads to get people to sign up for rewards programs and its beyond frustrating. I think they honestly believe people won't notice. I need to get testimonials from others. I've already tried to contact Straighttalk before and no solution was ever presented. All I wanted was the points back. I gave up after so long and decided to try again and once again I'm just missing thousands of points and I can't even click the option on their app that allows me to look at my point breakdown which again I think is a manipulative scheme to prevent people from getting the full capabilities of the rewards program. Please reach out.

On Saturday, 25 March, 2023, I spoke with Prince, who provided a worker id number of [protected], for about 15 mins. When it was evident the he could not assist me with my concern of adding a second number using the eSim, I repeatedly asked to speak with a supervisor or another representative and was denied. I asked for a Qcode to be sent. He was unable to do fulfill that request. Prince, continually read the script and was unable to go beyond that nor did he transfer me. His unwillingness to transfer my call was upsetting and a waste of my time. His action was poor customer service. I ended eventually hung up and called back to speak with another representative. Customers should not be denied the request to speak with a supervisor or another agent when after 15 mins or more the agent with whom the customer is working is unable to assist. Thank you for looking into this matter.

Their website will not allow me to remove my credit card unless I place a new credit card this is a violation to consumer law. I asked three customer agents to remove the auto pay and card and they said they did but they charged my card for a whole year which was an unauthorized charge. Here the the agents:

Straight talk ID 511429 Richard [protected] Jelsa

From: [protected]@straighttalkmail.com

Subject: Your STRAIGHT TALK transaction summary

Date: March 22, 2023 at 1:16:20 PM PDT

To: [protected]@gmail.com

Thank you for your business! You have successfully cancelled your Auto-Refill Enrollment!

 

Transaction Summary

 

 Phone Number: [protected]

 Last Day of Service: 03/23/2023

 Auto-Refill: NO

 Plan: Unlimited

 

Then next day

Straight Talk Phone/CableLaurie D...0819$547.34

Phone/CableLaurie D...0819$547.34

[protected], FL 33178 USA [protected]

Merchant Website Purchased: Thu, Mar 23, 2023

From: [protected]@gmail.com

Subject: Media Feedback

Date: March 23, 2023 at 1:28:15 PM PDT

To: [protected]@tracfone.com

Hello. I will be notifying our media department in regards to the following:

Customer Service Agent ID 511429 informed me that my auto repayment and credit card was removed yesterday and that today I could qualify for a 30 day service plan for the Verizon migration. Today I was charged on my old credit card - someone added back the credit card and Richard ID #510345 put in a refund for the fraudulent charge. Now I am on the phone with Customer Service Agent ID 517338 Jelsa and I am letting her know what I was promised the 30 day service plan for the Verizon migration. Now Jesla Customer Service Agent ID 517338 has informed me that there has not been a refund initiated as I was told by Richard Striaght Talk representative ID 510345. And that Jelsa will now be transferring me to a representative that can initiate a refund of the fraudulent charge. Jesla Customer Service Agent ID 517338 let me know that Straight Talk is only giving a SIMM card but as I informed her and as the website states a free service plan is promised.

From: [protected]@gmail.com

Subject: Media Feedback

Date: March 23, 2023 at 1:28:15 PM PDT

To: [protected]@tracfone.com

Hello. I will be notifying our media department in regards to the following:

Customer Service Agent ID 511429 informed me that my auto repayment and credit card was removed yesterday and that today I could qualify for a 30 day service plan for the Verizon migration. Today I was charged on my old credit card - someone added back the credit card and Richard ID #510345 put in a refund for the fraudulent charge. Now I am on the phone with Customer Service Agent ID 517338 Jelsa and I am letting her know what I was promised the 30 day service plan for the Verizon migration. Now Jesla Customer Service Agent ID 517338 has informed me that there has not been a refund initiated as I was told by Richard Striaght Talk representative ID 510345. And that Jelsa will now be transferring me to a representative that can initiate a refund of the fraudulent charge. Jesla Customer Service Agent ID 517338 let me know that Straight Talk is only giving a SIMM card but as I informed her and as the website states a free service plan is promised.

From: [protected]@straighttalkmail.com

Subject: Your STRAIGHT TALK transaction summary

Date: March 22, 2023 at 1:16:20 PM PDT

To: [protected]@gmail.com

Thank you for your business! You have successfully cancelled your Auto-Refill Enrollment! Transaction Summary

Phone Number: [protected] Last Day of Service: 03/23/2023 Auto-Refill: NO Plan: Unlimited

 This comes up on my account.

Great news! Straight Talk is now part of the Verizon family.

You can enjoy the Verizon network just by switching your SIM. We want to offer you a FREE VoLTE Verizon SIM plus a FREE service plan offer once you activate your NEW SIM – Free service plan value to be determined based on your current Service plan.

To get your FREE SIM, click here. Then, enter your phone number.

If you have any questions, please call us at [protected]. California residents call [protected].

They don't honor their promise.

I attempted to switch my service to Straight Talk. After 24 hours of not having service and trying to figure out what was wrong, I was finally told my old service provider is not compatible with their service. You'd think someone would have told me that after the many times they asked who my carrier was.

Now that we have the issue at hand, the only resolution was to go back to my old carrier. Day two, I call straight talk, request to cancel the service and get a refund. The rep proceeded to cancel my service and told me, as soon as she hits cancel the line will not work. Fine. Service was canceled she told me I could now contact my old carrier and port back.

I called my carrier and was advised I needed an account and pin. Which I wasn't given. I was just told "all set, you can go" they called straight talk so we could move forward and this is where it go ugly. After going in circles with both my carrier rep and myself trying to tell her what the issue was, she kept saying I have to follow protocol. She was trying to send me a code the the phone with the service they shut off. She wouldn't reactivate the line so I could get the code and just kept saying if I can't send you the code there is nothing I can do. I said "please turn the service back on so I can get the code" she refused. I have never had a company try so hard to keep a number that wasn't theirs to begin with. I've had the number 10 years and I don't want to change it due to a straight talk error, but their shotty customer service and no escalations process makes this a terrible company! I requested a manager and was told, "I'm sorry, we can't transfer you to our manager" I asked for a callback and was told " I'm sorry, we don't do complaints" ARE YOU SERIOUS! Is this company in America? Who doesn't have a complaints department? So I paid for more service to get the code I needed, contacted my carrier back only to be told Straight Talk had locked my number and wouldn't release it even after I paid to get the service restored to get the code to cancel.

This hasn't been resolved. They just simply hung up, I still don't have my number and they could care less when I said I was going to file a complaint. I can see why, they have so many and consumers just keep using their service. There is no consequence to them treating their customers this way and making them pay for things and not deliver. Of course I am going to do a charge back through my bank, but I shouldn't have to. I feel like they bullied me out of my lunch money and still took my bookbag.

I have been a very supportive and longtime customer of straight talk 4 half years. I have recommended and also been very high spoken of the service they have. I live in a rural part of East Tenn. An fortunately straight talk is the only service I able to get. I was a EBB CUSTOMER BEFORE IT BECAME ACP and my service has always been with straight talk. I have always renewed my service agreement on time however on Feb 09 2023 my service was disconnected saying I never renewed it. Wrong I did. Then I called CS to find out what was going on 3 times and was hung up on all 3 times the 4th and 5th call I requested a supervisor an was told "I'm a supervisor and I can help you" only to be hung up on yet again both times. The 6th call I spoke to a female foreign accent support agent who called me a liar, argued with me for 36 min then told me I had to call back tomorrow. They were now closed. The next day at 8:43 am est time I made a call #7 and choose to have a call back due to high call volume that call was never return nor was call #8, #9 & #10. Call #11 I did finally get to speak to a live support staff who told me they needed to transfer my call to the ACP dept. After transfer I was told I needed to reapply and my phone service would be place back exactly as it was. So the agent did a walk through reapply with me. The next day I have 0 phone service so call # 12 was made this time I spoke to a guy who was very eager to help after explaining the details he walk me through reapplying again. And promised my service would be placed back as I was told both verbally and electronically (see attachment photo) by this time it was closing time again and was disconnected . Day #4 & Call #13 I speak to someone else who said I was approved (attachment #2) and my service was restored but only with 10gb data which was not my original package nor what I was told I would stay at for being a customer see attachment #4 needless to say here it is now March 16, my service is still messed up a total of 38 days 2 new phone number changes and 59 phone calls later my service is still not correct nor am I receiving 2gb data speed on the current plan or the unlimited as I was told I would stay on. I feel I need to go ahead file a complaint with the FCC plus file a lawsuit against straight talk since the matter has only gotten worse rather then better and still do not have the plan I was told I would get back. Not including the refund for the cost of the phone I had to pay to go buy a new phone to use with the service

Purchased a sim card last year for my daughter. We r trying to finally connect it. It says active before may 2024. They hung up on us 3 times. They refuse to transfer us to a manager. They said they are not aloud to. They also said the sim card will not work. Because they are on Verizon network now. They will not replace my sim card. I have to purchase another one. They should replace it. All they do is repeat them self saying mmm yes I'm sorry for the inconvenience blah blah and then hung up.

Andrea [protected] Im being told by qlink there is still restriction on my phone and I cant transfer my number to them. Straight Talk says they successfully unlocked my phone and are now trying to make me buy minutes in order to get a pin number. Ive had a huge Heart Attack and can no longer work, that is why Im switching. I do not have an extra ten to buy minutes and Straight Talk is trying to force me to do so. Im sure somewhere down the road that is totally illegal. I am also sure Straight Talk has the power to put a few minutes on my phone to send me my pin via text. If not, they should have the capability of sending it Email. Straight Talk keeps saying there are no restrictions, however when I put the qlonk sim in, it comes up Invalid Sim. Im furious and will contact my buddy thats a Congressman to see how legal it is for a company to force me to buy minutes to clear op my service with them. There has got to be a law somewhere through whatever FFC, whatever the phone one is called. I will find out, as I am now on a mission. In the meantime please remove whatever restrictions are on my phone.

Just recently my phone galaxy A02s and my boyfriends phone galaxy A01s is losing network which causes our our phones to be useless. It will say no registered network and so all service is lost. I've tried many tricks like Removing Sim card, reseting network settings, taking Sim out n back in numerous times and it works but only for like a minute. I do not understand ihad never had issues before.

Yes I have the ACP Benefit and every month Straight Talk deactivates my phone service saying my bill is past due. I don't have a bill with Straight Talk because I get my ACP Benefit. When I call to talk to Straight Talk about the issue I have to wait on hold forever or they will transfer me and hang up on me. I call back and the same thing. When they do answer and are very hateful and rude. I can hardly understand what they are telling me because of the chickens in the background I have never dealt with such a disrespectful company before in my life till Straight Talk.

Back in August I purchased a Straight Talk phone a Samsung Galaxy A02s from the local Walmart where I live and I had have and still having issues with the device. I call Straight Talk and explain to them the issues with the phone and that it's their device that they need to stand behind their word and replace the item. Well I get cussed out yelled at disrespected,hung up on and called mean ugly names.

They have done tried to troubleshoot my phone using the same method every time to fix my phone I know it's been over a 100 times and the issue isn't resolved. Because of my device not working them deactivating my service I have failed 2 classes because am going to school online at University of Phoenix.

I missed my grandson being bored because my Son couldn't get into touch with me because of either the device or issue with service. Am coming to you directly to please help me resolve this issue.

I will also be filing a lawsuit against Straight Talk as well.

I want every dime back I gave the most disrespectful company in the world. I have been a customer for over 10 years and this is how they so their respect.

I will be suing like I mentioned. The stole my reward points, money off my debit and fiance debit card. I know for a fact before I got Approved for the ACP Benefit I spent way over $4000 dollars in the past 4 years

Back on Dec 13, 2022
December 13, 2022 and is currently Completed.
Order updates
Wednesday 14th of December 2022, 06:00am
Samsung Galaxy S20 FE 5G (N-2-SA-G781U-CP-BL) x 1 shipped
via FedEx on December 14, 2022 with tracking
number [protected]. Received on Dec 16th

When I finally received the device, it was a device that was previously unlocked on the T-Mobile Network, When I ordered this particular device, it was a Samsung device I , locked to the Verizon Network, due to the fact that the area i'm currently in, unlocked devices dont work. It took them a while for me to get an air bill so i can send the device back to the ware house. I tried asking for a refund, well within the 30 day limitation, which I was denied a refund, saying that I would have to have the device in hand, which it was in their warehouse on Jan 04, 2023. After I been calling, and calling, then been telling me 3 to 7 business days, 3 to 5 business days, been getting told this for the past 3 months, Finally after a month of Straight Talk Bs'n, they finally tell me that there are no more of my devices instock. I told them, ill take any samsung device, as long as its a verizon based device, and its a 5g fone. They kept on giving me the run around, saying another 3-5 business days, and I would have my device, and here it is, march 4th, 2023, still no device, I physically haven't had this device in my possession since 12/16/2022, well over 3 1/2 months, their famous line, oh, im sorry, I do understand where you are coming from. For alot of folks, like myself, I work from my smart phone, and loosing out on alot of opportunities because of this inconvenience

2/28/2023 from 9:00 -11:34 mark pitre [protected]

will speak to some one about what i can do to recoop moneies i will have to spend to get new phone and new service because straight talk is a joke.

this morning i call to see if i was on the refill plan . so ask lady to remove me and when i needed to pay bill. she said it expire 3/2/2023. after i hung up with her i call lowes and than could not make call text or any. so i went online to speak to someone and she said i have to call from another phone. drove to a friend house and called and the guy (full of ...) will say call got disconnected after sending me through a bunch of ... so i called back and this lady could not trouble shoot so she after bs said i will connect you to tech. phone hang up. still no service, no call back, no any thing. what kind of buisness is this? 4 people no result. i am pissed. no phone till i get some money to buy one. i am PISSED HIGHLY. this company is . will also be file with bbb as well

Do not work with this company it's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.

i ordered two phones only one was sent, i have asked for refund they wont refund my money cause it still says pending after a week waiting for a tracking number, no one helps all they dol is read off a prepared prompt. i am telling you that they are no good, they are so horrible, they kept my money refused to refund til i wait on their time to get their phone.i wanted the phone but they cant give me a tracking number then they are basically holding me hostage to this because they wont refund me, the service already is horrible and i am a new customer horrible, non caring theivery and unattentive cold customer service.

I have been on the phone with straighttalk for the past 2 days after purchasing data add on that was never put on my phone. I was told to have my data added on to my account I have to now buy a new sim card and wait for that. They refused to just refund my money. Pretty sure its against the FTC regulations to sell something over the internet that you cannot provide to the customer. I am fed up with straighttalk at this point so I requested that all my phones be unlocked. They were all purchased from Wal-Mart and paid for outright. They are mine. I was not notified when I purchased the phones that they could not be unlocked until after 1 year. Should they not have to notify you that just because you are buying something, its clearly not yours?

I cancelled my straight talk on 12/19/2022 and you still took money out of my account of 50.25 on 12/20/2022 and I did not have straight talk any longer, I been trying to get my money back and every time I have called I get a different answer one says I get a refund in 5-7 days he gave me a ticket number [protected], well then I get a email to say call, so again I called and she said oh no you don't get a refund because your bank, got the money, but this is the letter answer I got from the bank, it says as of this date provisional credit of 50.25 will be charged back against your account. And one of your people said I was already credited by the bank, I am tired of getting different answers every time I have called all I am asking is to get my money back for a service I did not receive, on the one photo is the ime number of my old phone, and one of your people asked for the last 4 numbers on the card to be charged back to, so why did he ask for that is there was no way I am getting a refund? My name is darla pettis

I have had straight talk for years. I decided to upgrade my phone and buy one from their website bc the pastime I bought a new phone from Walmart for straight talk, it was a Version and not ATT. It was a mess and didn't want to deal with it again. I tried to activate the phone and that same error I got last time kept popping up. UGH!

So I called customer service and spent multiple hrs on the phone with multiple agents that literally lie to saying they have it fixed and they will call you back. They NEVER call back. They acted condescending on the phone when I called them back, and 2 agents actually said I was dumb for buying the wrong phone. They refuse to give you a supervisor, every single one refused and hung up! I was transferred to trace phone and was treated the exact same way! Absolutely ridiculous!

To top it all off, they make it impossible to get a refund from straight talk. If I had bought the phone from Walmart I could take it back, but since I bought the phone from them directly I'm just screwed!