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Straight Talk Wireless Complaints 718

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T
2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Refusal to unlock phone for transfer to new provider.

A. I spoke to ST prior to paying for and switching to new provider about transferability of phone and phone number.

B. I have met all of the requirements to enable me to do this and my account was current.

C. My phone use was terminated on Friday the 3rd and I still haven't received the unlock code to make my new sim card work.

D. This has been a nightmare and caused my health issues to be exasperated and I have no way to contact my physician.

E. I have been a faithful customer for almost 7 years and decided to switch because of their lack of customer service and their services offered no longer fit my needs.

F. I was told by ST that this process once I received my new sim card would take no more than an hour without use of my phone.

Desired outcome: I want my phone unlock code.I should be reimbursed for my last month of service at the very minimum considering all that I have been forced to endure.

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AlexTrac
Medley, US
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Feb 08, 2023 8:38 am EST

Hi there Tamara Jean Holmquist-Tolbert. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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10:30 pm EST

Straight Talk Wireless My service

I have never had any problems with this service till now. I was on the automated service which came out of my account. Well the date keeps changing and it was set up to come out on the 2nd. Well I don't get paid till the 3rd. I was told I could get 7 days for 10 dollars or I could use my reward points. I used. My points and it stayed on until today to the 4th. I didn't know what happened. I called several times and told they would call me back but they didn't.

Desired outcome: I payed to refill it. So refill it. If I have to get my money back I will go to another service..I'm Brenda Baeumel and my phone number is [protected]

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AlexTrac
Medley, US
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Feb 05, 2023 4:25 pm EST

Hi there Brenda Baeumel. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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6:27 pm EST

Straight Talk Wireless Unable to get Connection to Land line phone through Straight Talk after wireless home phone base station updated

I have spent the last two weeks with the Straight Talk team, attempting to upgrade my landline phone modem(wireless home phone base station. Multiple times of turning off the modem to turning the modem back on, calling the phone, etc. The Straight Talk team is not trained to handle the issues, and the team are from other countries, with a slight language barrier.

Through multiple contacts, speaking with different people at different technical levels at Straight Talk, they are still unable to resolve the issue of me being unable to make a phone call out to someone.

The people will tell you they are going to work to correct the problem, and say they will work on it and call you back and they don't or when they call you back, it is a totally different person that wants you to start all over from the beginning, like they have no clue about what the issue is...just poor service...My relationship with Straight Talk ends today.

Deborah Parker [protected] about Landline #[protected]

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AlexTrac
Medley, US
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Feb 01, 2023 8:22 am EST

Hi there Deborah B. Parker. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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12:10 pm EST

Straight Talk Wireless my cell phone service and cell phone number

I suspended my service with straight talk and requested to take my phone number to my new cell phone service provider.

Straight talk has not suspended my service, billed me for my prepaid monthly fee and is not willing to let me have my cell phone number transferred to my new service.

I have sent in a claim with the Attorney Generals office in MN. (Keith Ellison's office)

I need this issue resolved this week.

I am unable to use my cell phone, people are unable to locate me, all of my accounts are tied to my old cell phone number which I have had for over 20 years.

Desired outcome: I want Straight talk to suspend my phone service and release my phone number back to me.

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Brenna C.
US
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Feb 01, 2023 10:56 am EST

Shells, I have been dealing with exact same thing for a week straight. It is an absolute nightmare. I strongly suggest you file a complaint with the FCC. I just did it online and it was a breeze. This egregious type of behavior by StraightTalk must stop. They say I have to re enroll with them to receive a text message for the transfer pin. Makes zero sense! Basically it's extortion in my opinion, they are forcing you to pay them if you want number released. I finally sucked it up and very very reluctantly did it, and guess what?! Now they won't send me a pin because they claim they have created to many and I am over the limit (bc THEY were sending pins to a phone that didn't work all week because I cancelled the service) Maddening.

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AlexTrac
Medley, US
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Feb 01, 2023 8:21 am EST

Hi there Shells Larson. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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M
7:48 pm EST

Straight Talk Wireless Horrible customer service!!!

Straight Talk has horrible customer service! Do not get a Straight Talk phone. They are liars. You are on the phone with customer service for hours and they give you fake transaction ID#'s. Then when you call back they claim no knowledge. Stay away from Straight Talk!

Called on Dec. 6 given order # [protected] for SIM card and will take 3 - 5 business days, Dec. 19 call and was told SIM card was sent out, but unable to track, Dec. 23 call and was told SIM card was sent out, but unable to track, Dec. 28 call and was told due to supplies the SIM card had not been sent out yet and will receive a call with an update, Jan. 10 talked to supervisor Neal and requested a refund of service for one month due to now being told they did not send out the SIM card because it was an outside phone! After 4 previous calls I am just now getting told this. Was given transaction ID#[protected] for one month refund and the refunds are real time so just depends on how fast the bank will process the refund. Jan 26. call and talk to supervisor Anna and now being told there is no transaction ID# [protected] in the system and the refund was already processed. There is no refund on the account and no refund back to the card. They are liars. WARNING! DO NOT USE STRAIGHT TALK!

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AlexTrac
Medley, US
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Jan 27, 2023 8:44 am EST

Hello there Mejopar P . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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C
6:45 pm EST

Straight Talk Wireless Paid for services not rendered/customer service representatives lying, rude, and now refusing to assist any further absolutely unless I pay more.

In order to have my number switched over to my new Verizon Wireless services, changed providers due to horrible customer service representatives, the lack of supervisors that should know how to handle and resolve any elevated issues and was told they couldn't/wouldn't resolve another issue I had been dealing with over 8 months, I requested the required transfer with pin. Every representative I spoke with, five different ones thus far, said it wouldn't be a problem at first but then said it wasn't possible unless I paid to have my account reinstated. Well I did pay, mind you a Verizon customer representative was also on the line when this happened the third time so I have a witness and it was all recorded.. by Verizon, yet they still refused to generate the transfer and are now telling me that their system shows that I never paid and it will cost more than the previous amount!?! Why does it seem like the Straight Talk cust serv reps are holding my number hostage and demanding more and more funds? Uh.. they are doing that and they are lying about things too! They even tried to say my number nor my account existed when the Verizon rep and I spoke with them?

Desired outcome: All I want is the transfer with pin, what both me and the Verizon rep was told that my payment processed and paid for, that's required so I can keep my number!

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AlexTrac
Medley, US
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Jan 24, 2023 8:49 am EST

Hi there c.bowendish@hotmail.com . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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3:06 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been receiving ACP services through Straight Talk for over a year and half. In September, I realized my phone service was disconnected. I figured that the program had ended. I continued to pay $45 for service until December when I finally received email from Straight Talk stating that I will need to contact there ACP department so that my service i...

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11:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless [protected]

I added a 30 day card on Jan 14th 2023. I inadvertently punched 'add now' instead of 'add to reserve'. My new refill date should be 3-1-23. It is now showing a refill date [protected]. I was cheated out of 14 days. I called and spoke to a representative. He first said nothing could be done. After a long conversation he said he had fixed it, and I would receive a text message within 24 hours showing a refill date of 3-1-23. My phone is still showing a refill date of 1-13-23. I have been a customer for many years and I have always added a new card to 'reserve'. I want my refill date advanced 30 days from 1-3-23. or I will contact the Better Business Bureau and I will make a complaint to Wal-Mart. Thank your for your attention this ASAP.

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AlexTrac
Medley, US
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Jan 24, 2023 8:47 am EST

Hi, J Paul Griffin of Martinez, US . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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11:10 pm EST
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Straight Talk Wireless No mobile service

On [protected] I had used my phone to report my husbands phone not working. I tried on-line chat where I was dropped after 30 mins. I then called straight talk and was passed on to upper manager, Kevin. After 1 hour (now 5pm) he said they would call me back in 4 hours and the phone should be working. We had tried different things to the phone to no avail. At 9:15 pm I did receive a call back informing me the office was now closed and I would have to call back the next day. Also, the phone was not working still.

I would appreciate honesty, for one thing. If the phone is unfixable, just say so. The time spent on the phone in total was 2-3 hours. The first waiting for a response in the on-line chat. I will gladly give you my number to follow up on this as I left many messages in this chat room.

Desired outcome: I want a refund of the days of no mobile service. I would like up front, honest answers from your technicians

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Jw7tlc
US
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Jan 17, 2023 7:56 pm EST

hey Joyce, I completely understand with your story because I had many similar situations like yours. actually today I wasted over two hours. This is how I got to your thread because I googled how to complain to straight talk corporation.

they say the best marketing is word of mouth‘s. Straight talk better pay big for something else other than the free marketing.

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9:30 pm EST
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Straight Talk Wireless To be compensated for my service I haven't received.

On 1/1/23 I put 55$ on my phone. This us a very important time for me bacsie I broke my back at work and just started a workmans compensation lawsuit. Today is 1/13/23 and I still cannot call or receive calls. Day after day I spent hours on the phone with straighttalk customer service doing the same troubleshooting steps time and time again. On 1/11/23 I searched the web to find the correct APN to use to get data to work. I have been told that Verizon has bought straighttalk and the towers are down by one of the customer service representatives. I have been hung up on, waited for callbacks that never came time after time. Not having service has really caused great hardship in my life with not only my time and money, also not being able to check my Voicemails or talk to my workmans compensation lawyers as I so desperately needed to do.

Desired outcome: To be compensated for pain and suffering from not being able to answer important calls from my Lawyer James Ferrin.

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Update by Jorie C
Jan 14, 2023 9:55 pm EST

I never said I was changing service.I need my phone number.I did make tge mistake of renewing my service once again with yall.Talk is cheap,I still can't make or receive calls and am out once again 2 weeks service.Im also behind in important things to do with my lawyer and my settlement because of this no phone service problem after paying for it.I need my phone to work.Im not spending any more time doing the same old troubleshooting steps,waiting for phone calls I never get or being hung up on by supposed customer service reps that seem to be lost.I need my phone to call out and receive calls and a month added for the.time I've already lost.

Update by Jorie C
Jan 14, 2023 9:42 pm EST

I have had nothing except problems with straighttalk. From my plan not being truly unlimited,to losing a whole month's service after just putting it on 2 days beforehand after getting a verizin sim change to get a free month.When I received the Sim it didn't work,I needed my phone for work so I refilled my service with straighttalk with my old sim.Two days later my service was cut off.I never received free month,I actually was cheated out of a month.Now I put service on once again on 1/1/23 because I have a lawsuit going on.Today being 14 days later I haven't been able to make or receive calls,check my voicemail and was sent a termination paper from my injury lawyer because I haven't answered or contacted them.

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Jw7tlc
US
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Jan 17, 2023 8:20 pm EST

they are like talking to bots. Just spent two hours on the phone but 4 all dedicated to high blood pressure. bought my iPhone 11 brand new and with $35 start of minutes in October and 22. Middle of January 2023 and still struggling with this phone trying to get it working. I’ve called many times but got frustrated and hung up or was busy with something I couldn’t stay on the phone for two hours while nothing is being resolved.

there’s no one in the customer service, that’s far that has been able to do intelligently troubleshoot with him the understanding and empathetically go through the steps with customer.

I bought my iPhone 11 and $35 of service for the first month. Never got to see the $35 before I guess it just ends and you’re out if you don’t use it in. Many phone calls to customer service since December and the customer service rep told me that’s untrue. I said, are you looking at notes? Because many times I have hung up out of frustration and they probably didn’t put any notes in. That’s almost every time I’ve called. today was the worst experience with two service techs until I finally was awarded for” to be able to talk to a manager who I first initially asked for. And I’ve been down this road too many times to know that the service reps can’t do crap. But I had to go through the hoops, and sit through their dumb questions when they don’t listen to mine‘s. In fact, at the end of the call with the manager, I had two questions, and during the first question, his line went mute. when I was done with my question, I said, “hello, hello, anyone there?”

Then he gets back on and says, “yeah, I do understand and apologize for your experience. How would you want to proceed further.”

this is infuriating because I wasted my breath and two hours of time, and while he gets paid, hourly to sit there and so-called handle customer care.

His name is Ian.

• I’m hoping, for the sake of straight talks owners and investors that this nonsense gets reprimanded immediately. i’ve never had such worst service‘s. Were they scarf at you because you have two final last questions of how the minutes work. It was humiliating when I would ask a question to a quite (muted line), then Ian comes back on and makes accusations and scuffs at me.

I thought managers and customer service were supposed to be able to defuse a unhappy customer situation. This ian manager threw gasoline on a tiny little fire, and made it a raging bonfire through his smugness and irreverent muting the phone while customer ask question, then comes back and doesn’t know what the customer just asked him “listening skills”

Whoever the operations manager is needs to be fired. Or maybe operations and sales manager need to be fired up. They definitely need to listen to some of these complaints phone calls.

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11:09 pm EST

Straight Talk Wireless Network and customer service

Just had a hell of a time with straight talk tonight… with getting [censored]ed over by verizon years ago, plus at&t and sprint, I decided to try straight talk. With them being on verizon towers and I didn’t want the hassle of a damn contract tacking on fees, everything went pretty good for the last 10 years… until it was brought to my attention how you can qualify for a little extra help off of your phone plan each month… don’t even look into the acp program that they try to offer!… right after you purchase (auto refill) your plan for the month they don’t even email you letting you know how you’re approved for this acp program and the $60 plan you purchase is cancelled and non refundable… the small amount of data you qualify for is used up and every single damn middle eastern person is not aware of what the problem is… once you reach the 10th person after being transferred a few times finally knows the problem… you get transferred to the refunding department… that cant do [censored] to help you because they don’t do refunds… i’m like why does your job exist?… dropping straight talk… I suggest whoever is on straight talk to do the same…

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AlexTrac
Medley, US
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Jan 12, 2023 9:13 am EST

Hello there Sarah Crahen. This is Sara from Straight Talk Wireless. We do apologize if you had a bad experience with our service. It is our greatest regret to have known that this experience made you decide to find a different provider. We understand and respect your decision. But, we would like to at least make it up to you. We hope you can find time to work with us in resolving the issue. Kindly chat with us at https://www.straighttalk.com/support/contact. You may also contact our Customer Care Center at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.

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3:40 pm EST
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Straight Talk Wireless My phone held hostage. Left without service

Ive been a customer since 2018. Service was fine with a few website, account and refill issues. Over 2 years ago I purchased a new phone with straight talk and used that phone for years. Finally, I switched providers due to issues with service. They wanted $150 to unlock my phone due to a issue with the website and me using my current sim card. I filed a complaint with the FCC. and Trac phone unlocked it today. Now my only issue is I'm out $350 that I had to buy a new unlocked phone to use my new service.

Desired outcome: I would like to have compensation for having to purchase a new phone instead of using the one I had to fight to unlock.

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Update by mlusak
Jan 25, 2023 12:05 am EST

Days after they unlocked my phone, I was contacted again to have my phone unlocked. I let them know it had already been unlocked. This is how bad they communicate. They don't even have a clue that this was taken care of. Still no one will help me get any cash for my new phone that I had to purchase due to this issue.

Update by mlusak
Jan 10, 2023 4:33 pm EST

I see now that just by the auto reply they send it will magically make this "resolved" in 7 days.

Update by mlusak
Jan 10, 2023 4:31 pm EST

I love how they have a basic reply to every complaint. It all puts the issue BACK on to the customer to call and repeat. I would love to have a REAL reply and A REAL issue resolved. If they want to compensate me for my new phone, then I would call this resolved. I wish some famous social media would pick up on this so it would go VIRAL.

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10:27 pm EST
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Straight Talk Wireless Cancelling phone service

We have been calling every month to have them stop taking out payments and to release our phone number. They just plain wont do it. They say theres a pin code we need that we never signed up for so they can verify its us. Its total bs.

You have all the info you need to release the phone number. I want it done post haste otherwise, ill take it to the attorney generals office.

Desired outcome: we want our phone number released and charges to stop coming out of our acct. there are also excess charges that have been taken out that we want refunded.

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12:30 am EST
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Straight Talk Wireless Horrible customer service false information from website and customer service representatives

I contacted support was hungup on then after calling back the rep was rude and hateful refused to transfer me to a supervisor then a few minutes after call ended I receive a text saying the charges to my account were successful and now my phone is deactivated. Original reason for my call was because my son's phone isn't working after putting sim card in another phone, his got broken, I checked phone compatibility and made sure his sim would still work if I put it in a different phone. The only concern was possibly having to change apn settings. So now my son doesn't have a working phone and he goes to school in a different town over an hour away the already purchased a plan for his existing number and since plans are non-refundable I basically lost almost 40 dollars plus the money for the phone that was supposed to be compatibility and isn't. And thanks to the rep. My phone was deactivated and I had just refilled my account now I have no way to communicate with my son agE 14 and also as a result im out over a $100 im on a fixed income. And the available options for contacting support are useless upon calling again to try and get things fixed was scheduled a call back, when call back came I received a automated message saying that customer service was closed and given times theyre hours of operation then call disconnected. I spent over 4hours trying to get these issues resolved and instead of fixing the problem the made it ultimately worse, to top things off I had similar issues once before in the end I lost money that waouldnt be refunded and wound up having to pay for another device and service plan. As of this moment I have been ripped off close to $400 by straight talk and have no hope of being compensated for any of it.

Desired outcome: Would like the phones and service plans i purchased to be fixed or refunded and it would be nice if the app and website were actually useful

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AlexTrac
Medley, US
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Jan 09, 2023 10:16 am EST

Hello there Eli early. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.

Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

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11:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Mobile Service and phone purchsed.

Applied for ACP online Wed. 01.04. from Straight TALK site and approved.

I am filing a complaint with the FCC today.

Called Affordable Connectivity Program.

Have Nat'l Verifier Nu.

Filed complaint. With them.

5 calls no help: lied as if transferriing me to ACP.

One told ACP mot accepted.

Last one aid they lied and scheduled call back dud not.

Guess he is honest. Go through your calls recently.

Ther is no help with this company and I am going back to AT&T today. Need my account number to transfer l, bet I can't get it. Am I correct?

There is NO service and the robot answer system is ridiculous. What we must go through to speak someone who will not help is ridiculous.

Because people receive assistance does opt mean they can treated anyway.

Look at those

crossing the border and maybe working for you right now. Are they not given every benefit and I bet they have ACP with you.

Thank you for reading this complaint and I do not expect my complaint to answered or corrected.

Desired outcome: Want my account nu. please.And all information needed so I can transfer service. Would like to receive new phone. This one battery defect. Charges for week or so then nothing for a days or a week.

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AlexTrac
Medley, US
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Jan 08, 2023 5:53 pm EST

Hello there Modie. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.

Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

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9:02 pm EST

Straight Talk Wireless Customer service department

I had to call five time and spent a total of an hour and a half on hold. After the 5th call I was sent to billing where he failed to understand the issue. I got a text mail 1/4/23 that my end date was 1/8. I pulled my old bank statement which indicated that my automatic draft to you occurred on 9/11, 11/10, and 12/11. There is not 30 days between 1/8 and 12/11. My bank assured that there is no delay from the direct deposit on their end. I need someone to explain why is this occurring. Also note that during my call I asked to speak with a supervisor 15 times and was refused and asked the tech person for it as well and he told me to call customer service main number.

Desired outcome: A written explanation for why this occurring in your end, a written apology for being hung up on 4 times, the rude behavior and the refusal to be transferred to a supervisor on request

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AlexTrac
Medley, US
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Jan 06, 2023 10:49 am EST

Hello there Nobody Won. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.

Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

ComplaintsBoard
C
10:32 am EST

Straight Talk Wireless Cell phone

January 5,2003

I have been a straight talk customer for a long time. I decided to switch to Spectrum. Straight talk will not give me my account number or transfer pin. With out these I can't switch to Spectrum. I purchased a new phone from Spectrum and may have to send it back. I can get no help from Straight talk. Spectrum employees tried and they were not ever able to get my account number or transfer pin.I am not even able to get into my account.

Desired outcome: To have the account and transfer pin so that I can make a change from straight talk to Spectrum.

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AlexTrac
Medley, US
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Jan 06, 2023 10:48 am EST

Hello there Craig Laderoot. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.

Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

ComplaintsBoard
B
10:26 am EST

Straight Talk Wireless Auto refill

I have been using this service regularly with no problems until this last payment that they took from me, they have yet to provide me any service at all on my cellular device.
I was charged on January 3,2022 and my service stopped on January 2,2022.
So they shut off my service and then charged me on my auto refill.

I have not had any service on my phone for 3 days now and I have spent over 6 hours a day calling in to tech support for 2 days now. Still, they have not resolved anything or figured out what to do to fix. They have not offered a refund or anything for my troubles.

Each time I call in they take a long time trying to fix it, then when they can't figure out what the issue is, they try and transfer me, which means they hang up on me. This has gone on for days. So much that they said we don't know what else to do to fix, please wait 4 hours and stop calling here.

I also have not had all the services that I pay for working on my device. I have not been able to send MMS Text such as pictures and video since I have bought the plan. I have tried calling in for weeks but they can never figure out what to do to fix my phone. (September 1, 2022) The tech support actually made it so my phone didn't work for days back when I first signed up as well. I tried calling in for hours a day for 2 entire days until I finally got one person to have fix my phone so I could at least make calls again and send and receive a basic text only.

So I have yet to actually have all the services that I paid for to work 100%
This second half of my story happened in September 1,2022
I would like my phone to work again because I am so dependent on my phone that I am literally losing money every day my phone is off.
Please help me get my phone working again correctly and not halfway like it's been since I started.

Desired outcome: To get the services I paid for to work on my phone, a refund of all my services for the past months that my phone only half worked, or a credit for the time my phone has only half worked.

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AlexTrac
Medley, US
Send a message
Jan 06, 2023 10:47 am EST

Hello there Bri Guy. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.

Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

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Author of the review
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Bri Guy
US
Send a message
Jan 11, 2023 10:26 am EST
Replying to comment of AlexTrac

I would call you back but your phone number says "[protected]" . 611611 does not work because my service is out on that phone. Could you try sending me your phone number again but not have it blocked.

ComplaintsBoard
D
3:34 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company has completely went down hill! I have been with them for over 15 years and this last 2 years they have been terrible! just like now they shut my phone off with out warning and when I called they claimed it is because my sim I have been using is no longer compatible with their new networks! which they are suppose to warn us of such things when...

Read full review of Straight Talk Wireless and 4 comments
ComplaintsBoard
M
1:10 am EST

Straight Talk Wireless New service activation kit with defective sim card

I purchased a New Service Activation kit on 11/17/22 from Walmart store #00934. SIM card #[protected], service card #8407590000002757502350. I have an iphone 6 that previously belonged to my husband that we were putting service on for our son's first phone as a birthday gift on 11/21/22.
I called Straight Talk at [protected] on 11/23/22 to activate service. On this call we found the phone was locked. My husband called and got the phone unlocked. Then it was Thanksgiving holiday.

I called again on 11/29/22 and after 30 minutes with an agent it was decided the SIM card must be defective because we could not get past the message "SIM card not supported" on the phone. The agent said they would order another SIM card and to call back when it arrives. I was given a ticket number to reference when I called back.

On 12/9/22 I called because I had not received the replacement SIM card. This agent said the replacement SIM card was ordered, call back when it arrives.
On 12/14/22 I called because I still did not have the replacement SIM card. I spoke to Emma she said she would send a SIM card by Fedex. She would not verify if one had already been sent or not, just that she would send one.

I received the replacement SIM card on 12/30/22 via UPS. Straight Talk PO Number [protected].
I called Straight Talk at [protected] on 1/4/23 to activate the service on the phone with the replacement SIM card. I spoke with Mary. Mary asked that I provide her with the Service PIN number from the Activation Kit. As stated above, I purchased the kit on 11/17/22 and originally tried to active with an agent on 11/29/22 when it was decided the SIM card needed to be replaced. I provided Mary with the Service Pin # on the service card in the kit, # [protected]. Mary stated the Service Pin had already been activated and I needed to provide her with a new Service Pin number.
I explained the sequence of events from the beginning to Mary multiple times.

I explained the SIM card did not work so the service could not be started. She refused to go any further just repeating she needs another Service PIN that has not been used. I asked to speak to her supervisor hoping the supervisor would understand I did not get to use the service because the SIM card did not work and I just received the replacement. I asked if the service Card was activated on the original attempt to initiate service on the phone and she said it would have been. I explained this was not my fault and I refuse to pay for another service card when the SIM card was defective and I just received the replacement. After 1 1/2 hours on the phone with Mary refusing to say anything other than she needed another pin # and refusing to transfer me to her supervisor she hung up.

Desired outcome: I want you to activate the service on this phone that I paid for and was not able to use because of the defective SIM card in the kit.

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AlexTrac
Medley, US
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Jan 06, 2023 10:43 am EST

Hello there MAHocutt. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.

Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

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Overview of Straight Talk Wireless complaint handling

Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Unauthorized $143.41 charge after changing plans was posted on Sep 25, 2024. The latest complaint Cell service was resolved on Aug 07, 2023. Straight Talk Wireless has an average consumer rating of 2 stars from 721 reviews. Straight Talk Wireless has resolved 222 complaints.
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  1. Straight Talk Wireless Contacts

  2. Straight Talk Wireless phone numbers
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  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
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Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category

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