Straight Talk Wireless’s earns a 2.2-star rating from 3 reviews and 724 complaints, showing that the majority of customers are somewhat dissatisfied with service.
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Sales/Customer Service
Do not work with this company it's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.
sales never got phone they kept my money
i ordered two phones only one was sent, i have asked for refund they wont refund my money cause it still says pending after a week waiting for a tracking number, no one helps all they dol is read off a prepared prompt. i am telling you that they are no good, they are so horrible, they kept my money refused to refund til i wait on their time to get their phone.i wanted the phone but they cant give me a tracking number then they are basically holding me hostage to this because they wont refund me, the service already is horrible and i am a new customer horrible, non caring theivery and unattentive cold customer service.
I have contacted you by that, I have called corporate, i have called csr, i have called warehouse, i have called sales and still you have my money and i have no phone and no tracking number 5 days later, you call me 724.895.3670
Hi there Polly Banichar. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Unlocking Phones/ Forced Purchases
I have been on the phone with straighttalk for the past 2 days after purchasing data add on that was never put on my phone. I was told to have my data added on to my account I have to now buy a new sim card and wait for that. They refused to just refund my money. Pretty sure its against the FTC regulations to sell something over the internet that you cannot provide to the customer. I am fed up with straighttalk at this point so I requested that all my phones be unlocked. They were all purchased from Wal-Mart and paid for outright. They are mine. I was not notified when I purchased the phones that they could not be unlocked until after 1 year. Should they not have to notify you that just because you are buying something, its clearly not yours?
Desired outcome: I want all my phones unlocked. I do not want to have to pay them for anything else.
Hi there Sheena Breckenridge. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
A refund
I cancelled my straight talk on 12/19/2022 and you still took money out of my account of 50.25 on 12/20/2022 and I did not have straight talk any longer, I been trying to get my money back and every time I have called I get a different answer one says I get a refund in 5-7 days he gave me a ticket number [protected], well then I get a email to say call, so again I called and she said oh no you don't get a refund because your bank, got the money, but this is the letter answer I got from the bank, it says as of this date provisional credit of 50.25 will be charged back against your account. And one of your people said I was already credited by the bank, I am tired of getting different answers every time I have called all I am asking is to get my money back for a service I did not receive, on the one photo is the ime number of my old phone, and one of your people asked for the last 4 numbers on the card to be charged back to, so why did he ask for that is there was no way I am getting a refund? My name is darla pettis
Desired outcome: refund of money 50.25
Hi there
Darla Fiester Pettis. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Can't activate the phone
I have had straight talk for years. I decided to upgrade my phone and buy one from their website bc the pastime I bought a new phone from Walmart for straight talk, it was a Version and not ATT. It was a mess and didn't want to deal with it again. I tried to activate the phone and that same error I got last time kept popping up. UGH!
So I called customer service and spent multiple hrs on the phone with multiple agents that literally lie to saying they have it fixed and they will call you back. They NEVER call back. They acted condescending on the phone when I called them back, and 2 agents actually said I was dumb for buying the wrong phone. They refuse to give you a supervisor, every single one refused and hung up! I was transferred to trace phone and was treated the exact same way! Absolutely ridiculous!
To top it all off, they make it impossible to get a refund from straight talk. If I had bought the phone from Walmart I could take it back, but since I bought the phone from them directly I'm just screwed!
Hi there Elnora Womack. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Paying my monthly service bill
For 4 months starting back in October 2022 through January 2023, I would pay my bill around the 7th or 8th of every month and then literally 10 days later. You guys would then charge the same amount to my credit card a second time, either. This four times in a row, almost totaling 200. My bank statements clearly state and show what you did. Now I had to cancel that card because I didn't want you guys doing that anymore. So I tried calling you guys. Do you see the charges are there, but yet you're not refunding my money? I want my money back. You stole it, literally stole the money from my account. I never authorized you guys for auto pay and the bill was already paid each of those months clearly paid it right at the beginning of the month and clearly within 10 to 12 days after every time you took the same amount out of my bank account again through my debit card. What are you going to do about it? My name is Matthew Robbins. The phone number at the time was [protected]. I can be reached by email [protected]@gmail.com longer have that number. I no longer do business with you guys. After I found this out. I did not renew my service anymore in fear that you're going to keep doing this over and over again. Hitting my card two times in a row every month for money that was I owed to you. Money that you just decided to take and a thin air for no reason whatsoever without anybody's authorization. I want my money back. I want it back now I have bills to pay which I'm now behind because you guys stole from me literally stole the money from my bank account The other number you can reach me at is [protected]
Desired outcome: I want my money back that you stole from me
Contact your Attorney General and file a complaint. I have done this and its the only way they will get investigated. Once they get enough complaints. Only way to get our money back. This is what the Attorney General in New York told me. They dont have enough filed complaints to investigate. So this is why we must file with your Attorney General. Pass the word on. Good luck
Hi there Matthew P Robbins. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
And I don't want. I don't have your service anymore. I got rid of it. I will never use straight talk again. My service ran out on the 5th of February and I got a new phone with a new provider and I'm very happy I don't want service from you guys. I want my money back that you stole from me and I'm going to start going on social media and start killing you guys with this and you know what even if you lose one customer good cuz at least for every customer you lose because of me. I'm going to be very happy about it. You stole money from my account. You could go to jail for doing what you did. Of course you won't because you're a corporation but I don't give a s*** it's f****** wrong. You stole money from somebody who your no business taking my money
Matt Robbins
It shouldn't be this hard for me to have that my money refunded to me. I spoke to somebody the other day they said they were. They were refunding me the those $200. Basically I've still not received it yet and I don't understand how I'm getting it anyway. So I want this resolve today. This is not fair to me. I have bills to pay you guys unfairly went into an account that you had no permission to go into and took money on your own. I don't even know on your own what you had no right to do in the first place my bill. First of all even if my bill wasn't paid it doesn't matter. I wasn't on auto pay. I never authorized anybody to go on my accounts and take money number two. My bill was paid on the 7th or 9th right around there every month and then literally 10 to 12 days after every time I would make a payment for the next 30 days cycle. You guys would go in my account and take $50 out for an absolutely no reason you didn't even apply it to anything. You just kept it so I want my money back today. I have bills to pay. It should not be this difficult to get this money back. You took it by accident allegedly give it back to me. It's on your records you'll see it. I have my bank records. I see it. I see exactly what days he did inside of every month and I can prove everything I'm saying and I know you guys can see it on your screens when you look up my account from Matthew Robbins. My former telephone number with you guys was [protected] that is the number of that I had. I no longer have that number. I no longer want that number. I no longer want straight talk ever again. I just want my freaking money back today. You are killing me here.
Matt Robbins
Refusal to unlock phone for transfer to new provider.
A. I spoke to ST prior to paying for and switching to new provider about transferability of phone and phone number.
B. I have met all of the requirements to enable me to do this and my account was current.
C. My phone use was terminated on Friday the 3rd and I still haven't received the unlock code to make my new sim card work.
D. This has been a nightmare and caused my health issues to be exasperated and I have no way to contact my physician.
E. I have been a faithful customer for almost 7 years and decided to switch because of their lack of customer service and their services offered no longer fit my needs.
F. I was told by ST that this process once I received my new sim card would take no more than an hour without use of my phone.
Desired outcome: I want my phone unlock code.I should be reimbursed for my last month of service at the very minimum considering all that I have been forced to endure.
Hi there Tamara Jean Holmquist-Tolbert. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
My service
I have never had any problems with this service till now. I was on the automated service which came out of my account. Well the date keeps changing and it was set up to come out on the 2nd. Well I don't get paid till the 3rd. I was told I could get 7 days for 10 dollars or I could use my reward points. I used. My points and it stayed on until today to the 4th. I didn't know what happened. I called several times and told they would call me back but they didn't.
Desired outcome: I payed to refill it. So refill it. If I have to get my money back I will go to another service..I'm Brenda Baeumel and my phone number is [protected]
Hi there Brenda Baeumel. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Unable to get Connection to Land line phone through Straight Talk after wireless home phone base station updated
I have spent the last two weeks with the Straight Talk team, attempting to upgrade my landline phone modem(wireless home phone base station. Multiple times of turning off the modem to turning the modem back on, calling the phone, etc. The Straight Talk team is not trained to handle the issues, and the team are from other countries, with a slight language barrier.
Through multiple contacts, speaking with different people at different technical levels at Straight Talk, they are still unable to resolve the issue of me being unable to make a phone call out to someone.
The people will tell you they are going to work to correct the problem, and say they will work on it and call you back and they don't or when they call you back, it is a totally different person that wants you to start all over from the beginning, like they have no clue about what the issue is...just poor service...My relationship with Straight Talk ends today.
Deborah Parker [protected] about Landline #[protected]
Hi there Deborah B. Parker. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
my cell phone service and cell phone number
I suspended my service with straight talk and requested to take my phone number to my new cell phone service provider.
Straight talk has not suspended my service, billed me for my prepaid monthly fee and is not willing to let me have my cell phone number transferred to my new service.
I have sent in a claim with the Attorney Generals office in MN. (Keith Ellison's office)
I need this issue resolved this week.
I am unable to use my cell phone, people are unable to locate me, all of my accounts are tied to my old cell phone number which I have had for over 20 years.
Desired outcome: I want Straight talk to suspend my phone service and release my phone number back to me.
Shells, I have been dealing with exact same thing for a week straight. It is an absolute nightmare. I strongly suggest you file a complaint with the FCC. I just did it online and it was a breeze. This egregious type of behavior by StraightTalk must stop. They say I have to re enroll with them to receive a text message for the transfer pin. Makes zero sense! Basically it's extortion in my opinion, they are forcing you to pay them if you want number released. I finally sucked it up and very very reluctantly did it, and guess what?! Now they won't send me a pin because they claim they have created to many and I am over the limit (bc THEY were sending pins to a phone that didn't work all week because I cancelled the service) Maddening.
Hi there Shells Larson. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Horrible customer service!!!
Straight Talk has horrible customer service! Do not get a Straight Talk phone. They are liars. You are on the phone with customer service for hours and they give you fake transaction ID#'s. Then when you call back they claim no knowledge. Stay away from Straight Talk!
Called on Dec. 6 given order # [protected] for SIM card and will take 3 - 5 business days, Dec. 19 call and was told SIM card was sent out, but unable to track, Dec. 23 call and was told SIM card was sent out, but unable to track, Dec. 28 call and was told due to supplies the SIM card had not been sent out yet and will receive a call with an update, Jan. 10 talked to supervisor Neal and requested a refund of service for one month due to now being told they did not send out the SIM card because it was an outside phone! After 4 previous calls I am just now getting told this. Was given transaction ID#[protected] for one month refund and the refunds are real time so just depends on how fast the bank will process the refund. Jan 26. call and talk to supervisor Anna and now being told there is no transaction ID# [protected] in the system and the refund was already processed. There is no refund on the account and no refund back to the card. They are liars. WARNING! DO NOT USE STRAIGHT TALK!
Hello there Mejopar P . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Paid for services not rendered/customer service representatives lying, rude, and now refusing to assist any further absolutely unless I pay more.
In order to have my number switched over to my new Verizon Wireless services, changed providers due to horrible customer service representatives, the lack of supervisors that should know how to handle and resolve any elevated issues and was told they couldn't/wouldn't resolve another issue I had been dealing with over 8 months, I requested the required transfer with pin. Every representative I spoke with, five different ones thus far, said it wouldn't be a problem at first but then said it wasn't possible unless I paid to have my account reinstated. Well I did pay, mind you a Verizon customer representative was also on the line when this happened the third time so I have a witness and it was all recorded.. by Verizon, yet they still refused to generate the transfer and are now telling me that their system shows that I never paid and it will cost more than the previous amount!?! Why does it seem like the Straight Talk cust serv reps are holding my number hostage and demanding more and more funds? Uh.. they are doing that and they are lying about things too! They even tried to say my number nor my account existed when the Verizon rep and I spoke with them?
Desired outcome: All I want is the transfer with pin, what both me and the Verizon rep was told that my payment processed and paid for, that's required so I can keep my number!
Hi there c.bowendish@hotmail.com . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
ACP Service
I have been receiving ACP services through Straight Talk for over a year and half. In September, I realized my phone service was disconnected. I figured that the program had ended. I continued to pay $45 for service until December when I finally received email from Straight Talk stating that I will need to contact there ACP department so that my service is not interrupted.
I realized that I still was eligible for the program and contacted them. They claimed after 2 hours, 1 hang up, and 4 customer service reps that I was eligible for service and informed me while on phone how to complete application. I did so with rep and was approved and given 30 days of service without $15 fee. I asked rep if I would have to contact them every month to pay, and she said "no" that it would be autopay. January comes and of course wake up to phone being disconnected. I contact ACP department and give them reference number I was provided when signing up the previous month. I am told this number is no longer valid and I will have to reapply and call them back with approval in 3 days. I explained that I previously did not have to do this, and rep was not hearing me. Continued to read off of her script. When asked to speak with manager I was denied. I was given a 72 hr courtesy service. I contacted them back within 72 hours to pay copay for month and was told issue was not rectified and that was going to have to pay $10 for 7 days of service. I asked to speak to manager bc at this time I had paid $15 with no resolution and 2 weeks left to go in month. I was denied manager. I waited 7 days and contacted Straight Talk after my phone was once again disconnected and I lost over $100 due to having an un working cell phone and utilizing it for work.
The rep i spoke with said that she did see help ticket and it wasnt gotten to yet. I would have to wait another week and call back. Only way to reinstate service was to pay $10 for another 7 days. I asked for the third time to speak to supervisor and was denied. Once again rep was reading off of script and
Desired outcome: Money reimbursed that I paid for this month and $15 ACP fee waived for this month
I am in also.it has been nothing but a nightmare with straight talk. I gave Bern charged triple fir my service . I get shut off at least once a week n no way to contact them on my phone when they shut me off. Can't even n make a 911 call when they shut me off for no reason. Bills paid . Count me in on any lawsuit you file plz
I’ve been a straight talk customer for years. No issues till now….
I added data to my wife’s phone and it did not take. They got their money but I still have not got the data. After over a hour and 3 different agents I finally told them they did not know what they were doing. So, I went tether my wife’s phone to my hot spot and it was gone. In its place was “ set up a personal hot spot”. I followed the steps I was prompted and ended up being charged over $40.00 for a dating site subscription. I called straight talk customer service back several times and got hung up on when I gave them my phone number. After several hours I finally got someone to put my hot spot back on. But during that period of time calling straight talk, they would make my phone drop cell towers and I could only make sos calls. To over come that problem I would have to remove my sim and power cycle my phone. So for my troubles of telling straight talk my wife’s data refill didn’t work I get a dating site subscription and rude attendants. I’m thinking this might be against the law. I don’t know… we will see I guess.
I have been a very supportive and longtime customer of straight talk 4 half years. I have recommended and also been very high spoken of the service they have. I live in a rural part of East Tenn. An fortunately straight talk is the only service I able to get. I was a EBB CUSTOMER BEFORE IT BECAME ACP and my service has always been with straight talk. I have always renewed my service agreement on time however on Feb 09 2023 my service was disconnected saying I never renewed it. Wrong I did. Then I called CS to find out what was going on 3 times and was hung up on all 3 times the 4th and 5th call I requested a supervisor an was told "I'm a supervisor and I can help you" only to be hung up on yet again both times. The 6th call I spoke to a female foreign accent support agent who called me a liar, argued with me for 36 min then told me I had to call back tomorrow. They were now closed. The next day at 8:43 am est time I made a call #7 and choose to have a call back due to high call volume that call was never return nor was call #8, #9 & #10. Call #11 I did finally get to speak to a live support staff who told me they needed to transfer my call to the ACP dept. After transfer I was told I needed to reapply and my phone service would be place back exactly as it was. So the agent did a walk through reapply with me. The next day I have 0 phone service so call # 12 was made this time I spoke to a guy who was very eager to help after explaining the details he walk me through reapplying again. And promised my service would be placed back as I was told both verbally and electronically (see attachment photo) by this time it was closing time again and was disconnected . Day #4 & Call #13 I speak to someone else who said I was approved (attachment #2) and my service was restored but only with 10gb data which was not my original package nor what I was told I would stay at for being a customer see attachment #4 needless to say here it is now March 16, my service is still messed up a total of 38 days 2 new phone number changes and 59 phone calls later my service is still not correct nor am I receiving 2gb data speed or the unlimited as I was told.. I feel I need to go ahead file a complaint with the FCC plus file a lawsuit against straight talk since the matter has only gotten worse rather then better
Hi, Tessa Wukusick . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
My comment is also about the ACP program and being ripped off both by money an discounted paid phone service, straight out lies,false tickets an ticket numbers, lying technicians, lying ACP operators an support teams. Straighttalk service sucks but they have perfect scripts for lies,runarounds,taking your money and always understanding how us,the customer,feels an sorry for our inconvience, I've been approved many times,made to wait for phone service cause app#wasnt attached to my # even tho techs with ALL my escalation tickets have said its attached,help set up an help finish initial setup of attached enroll# to attached account and number, only to find out ,more lies, another discounted phone,another not attached or another ,I need to re-enroll or I need benefit transfer, more tech tickets made, more wait 24-48 hrs, more no phone ,and last but not least more money I need to handover to a billion dollar company that can't get it together and silence the roosters and chickens in the background so maybe the tech can hear an understand a customers complaint instead of the CROW going on or CROW there trying to feed you. I'm a cancer patient an my phone is life to me an straightalk controls my life,my finances, an at times my medical cause I have been forced several times to pay for service I shouldn't have to pay for, or the medicine I need, with no way to contact Drs. And living in rural hit or miss phone service my providers an service is limited . every month I worry about the unknown I'll face this month with straight talk an what they will want,say,lie,demand,hangup,400ppl,later will cost me, but hey ! They understand an are sorry for any inconvience caused and will cause you more today an next month.. would think the goverment would regulate an oversee programs as such because if I'm paying for a program I was approved for thru both places,government an straightalk, how would the government really know I'm still having to pay my full phone bill an then paying straightalk for what shows as enrolled and serviced with a provider. I think it would make double dipping easier to a company who has detailed scripts on how to lie an take cusumers money.. Just food for thought tho! I'm just 1 person but if theres 1 there is many! That equals a lot of collect money we don't owe but straighttalk got! Complaints,reports,emails don't work either so I'm ready to also file a class action suit an have been handing over every piece of evidence I've experienced with straightalk for the last year and half,from my medical hardship they have infringed on me to actually removing there network from my phone after auto renew took 70$ off my card for that months service, 30minutes later in the middle of a call my phone shut off,unable to connect to a network, cost me several sims cards,70$ service I couldn't use, another new phone an I just bought the one I had an a lot more documented,provable evidence I have gathered all the way up the toadeum pole, because everbody has a boss! An from California to Florida I've spoken to a lot of them just to help build my case an collect my dues! My Justifiable,OWED to ME DUES! Class action anybody? I'm all in!
I am ABSOLUTELY on board with a class action against straight talk. I have suffered through all the same actions and theft and lies by them. They refuse to answer any questions.
[protected]
I added a 30 day card on Jan 14th 2023. I inadvertently punched 'add now' instead of 'add to reserve'. My new refill date should be 3-1-23. It is now showing a refill date [protected]. I was cheated out of 14 days. I called and spoke to a representative. He first said nothing could be done. After a long conversation he said he had fixed it, and I would receive a text message within 24 hours showing a refill date of 3-1-23. My phone is still showing a refill date of 1-13-23. I have been a customer for many years and I have always added a new card to 'reserve'. I want my refill date advanced 30 days from 1-3-23. or I will contact the Better Business Bureau and I will make a complaint to Wal-Mart. Thank your for your attention this ASAP.
Hi, J Paul Griffin of Martinez, US . This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Replied
No mobile service
On [protected] I had used my phone to report my husbands phone not working. I tried on-line chat where I was dropped after 30 mins. I then called straight talk and was passed on to upper manager, Kevin. After 1 hour (now 5pm) he said they would call me back in 4 hours and the phone should be working. We had tried different things to the phone to no avail. At 9:15 pm I did receive a call back informing me the office was now closed and I would have to call back the next day. Also, the phone was not working still.
I would appreciate honesty, for one thing. If the phone is unfixable, just say so. The time spent on the phone in total was 2-3 hours. The first waiting for a response in the on-line chat. I will gladly give you my number to follow up on this as I left many messages in this chat room.
Desired outcome: I want a refund of the days of no mobile service. I would like up front, honest answers from your technicians
This complaint has been resolved automatically due to user's inactivity.
hey Joyce, I completely understand with your story because I had many similar situations like yours. actually today I wasted over two hours. This is how I got to your thread because I googled how to complain to straight talk corporation.
they say the best marketing is word of mouth‘s. Straight talk better pay big for something else other than the free marketing.
Replied
To be compensated for my service I haven't received.
On 1/1/23 I put 55$ on my phone. This us a very important time for me bacsie I broke my back at work and just started a workmans compensation lawsuit. Today is 1/13/23 and I still cannot call or receive calls. Day after day I spent hours on the phone with straighttalk customer service doing the same troubleshooting steps time and time again. On 1/11/23 I searched the web to find the correct APN to use to get data to work. I have been told that Verizon has bought straighttalk and the towers are down by one of the customer service representatives. I have been hung up on, waited for callbacks that never came time after time. Not having service has really caused great hardship in my life with not only my time and money, also not being able to check my Voicemails or talk to my workmans compensation lawyers as I so desperately needed to do.
Desired outcome: To be compensated for pain and suffering from not being able to answer important calls from my Lawyer James Ferrin.
I never said I was changing service.I need my phone number.I did make tge mistake of renewing my service once again with yall.Talk is cheap,I still can't make or receive calls and am out once again 2 weeks service.Im also behind in important things to do with my lawyer and my settlement because of this no phone service problem after paying for it.I need my phone to work.Im not spending any more time doing the same old troubleshooting steps,waiting for phone calls I never get or being hung up on by supposed customer service reps that seem to be lost.I need my phone to call out and receive calls and a month added for the.time I've already lost.
I have had nothing except problems with straighttalk. From my plan not being truly unlimited,to losing a whole month's service after just putting it on 2 days beforehand after getting a verizin sim change to get a free month.When I received the Sim it didn't work,I needed my phone for work so I refilled my service with straighttalk with my old sim.Two days later my service was cut off.I never received free month,I actually was cheated out of a month.Now I put service on once again on 1/1/23 because I have a lawsuit going on.Today being 14 days later I haven't been able to make or receive calls,check my voicemail and was sent a termination paper from my injury lawyer because I haven't answered or contacted them.
they are like talking to bots. Just spent two hours on the phone but 4 all dedicated to high blood pressure. bought my iPhone 11 brand new and with $35 start of minutes in October and 22. Middle of January 2023 and still struggling with this phone trying to get it working. I’ve called many times but got frustrated and hung up or was busy with something I couldn’t stay on the phone for two hours while nothing is being resolved.
there’s no one in the customer service, that’s far that has been able to do intelligently troubleshoot with him the understanding and empathetically go through the steps with customer.
I bought my iPhone 11 and $35 of service for the first month. Never got to see the $35 before I guess it just ends and you’re out if you don’t use it in. Many phone calls to customer service since December and the customer service rep told me that’s untrue. I said, are you looking at notes? Because many times I have hung up out of frustration and they probably didn’t put any notes in. That’s almost every time I’ve called. today was the worst experience with two service techs until I finally was awarded for” to be able to talk to a manager who I first initially asked for. And I’ve been down this road too many times to know that the service reps can’t do crap. But I had to go through the hoops, and sit through their dumb questions when they don’t listen to mine‘s. In fact, at the end of the call with the manager, I had two questions, and during the first question, his line went mute. when I was done with my question, I said, “hello, hello, anyone there?”
Then he gets back on and says, “yeah, I do understand and apologize for your experience. How would you want to proceed further.”
this is infuriating because I wasted my breath and two hours of time, and while he gets paid, hourly to sit there and so-called handle customer care.
His name is Ian.
• I’m hoping, for the sake of straight talks owners and investors that this nonsense gets reprimanded immediately. i’ve never had such worst service‘s. Were they scarf at you because you have two final last questions of how the minutes work. It was humiliating when I would ask a question to a quite (muted line), then Ian comes back on and makes accusations and scuffs at me.
I thought managers and customer service were supposed to be able to defuse a unhappy customer situation. This ian manager threw gasoline on a tiny little fire, and made it a raging bonfire through his smugness and irreverent muting the phone while customer ask question, then comes back and doesn’t know what the customer just asked him “listening skills”
Whoever the operations manager is needs to be fired. Or maybe operations and sales manager need to be fired up. They definitely need to listen to some of these complaints phone calls.
Network and customer service
Just had a hell of a time with straight talk tonight… with getting [censored]ed over by verizon years ago, plus at&t and sprint, I decided to try straight talk. With them being on verizon towers and I didn’t want the hassle of a damn contract tacking on fees, everything went pretty good for the last 10 years… until it was brought to my attention how you can qualify for a little extra help off of your phone plan each month… don’t even look into the acp program that they try to offer!… right after you purchase (auto refill) your plan for the month they don’t even email you letting you know how you’re approved for this acp program and the $60 plan you purchase is cancelled and non refundable… the small amount of data you qualify for is used up and every single damn middle eastern person is not aware of what the problem is… once you reach the 10th person after being transferred a few times finally knows the problem… you get transferred to the refunding department… that cant do [censored] to help you because they don’t do refunds… i’m like why does your job exist?… dropping straight talk… I suggest whoever is on straight talk to do the same…
Hello there Sarah Crahen. This is Sara from Straight Talk Wireless. We do apologize if you had a bad experience with our service. It is our greatest regret to have known that this experience made you decide to find a different provider. We understand and respect your decision. But, we would like to at least make it up to you. We hope you can find time to work with us in resolving the issue. Kindly chat with us at https://www.straighttalk.com/support/contact. You may also contact our Customer Care Center at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
Replied
My phone held hostage. Left without service
Ive been a customer since 2018. Service was fine with a few website, account and refill issues. Over 2 years ago I purchased a new phone with straight talk and used that phone for years. Finally, I switched providers due to issues with service. They wanted $150 to unlock my phone due to a issue with the website and me using my current sim card. I filed a complaint with the FCC. and Trac phone unlocked it today. Now my only issue is I'm out $350 that I had to buy a new unlocked phone to use my new service.
Desired outcome: I would like to have compensation for having to purchase a new phone instead of using the one I had to fight to unlock.
Days after they unlocked my phone, I was contacted again to have my phone unlocked. I let them know it had already been unlocked. This is how bad they communicate. They don't even have a clue that this was taken care of. Still no one will help me get any cash for my new phone that I had to purchase due to this issue.
I see now that just by the auto reply they send it will magically make this "resolved" in 7 days.
I love how they have a basic reply to every complaint. It all puts the issue BACK on to the customer to call and repeat. I would love to have a REAL reply and A REAL issue resolved. If they want to compensate me for my new phone, then I would call this resolved. I wish some famous social media would pick up on this so it would go VIRAL.
Replied
Cancelling phone service
We have been calling every month to have them stop taking out payments and to release our phone number. They just plain wont do it. They say theres a pin code we need that we never signed up for so they can verify its us. Its total bs.
You have all the info you need to release the phone number. I want it done post haste otherwise, ill take it to the attorney generals office.
Desired outcome: we want our phone number released and charges to stop coming out of our acct. there are also excess charges that have been taken out that we want refunded.
This complaint has been resolved automatically due to user's inactivity.
Horrible customer service false information from website and customer service representatives
I contacted support was hungup on then after calling back the rep was rude and hateful refused to transfer me to a supervisor then a few minutes after call ended I receive a text saying the charges to my account were successful and now my phone is deactivated. Original reason for my call was because my son's phone isn't working after putting sim card in another phone, his got broken, I checked phone compatibility and made sure his sim would still work if I put it in a different phone. The only concern was possibly having to change apn settings. So now my son doesn't have a working phone and he goes to school in a different town over an hour away the already purchased a plan for his existing number and since plans are non-refundable I basically lost almost 40 dollars plus the money for the phone that was supposed to be compatibility and isn't. And thanks to the rep. My phone was deactivated and I had just refilled my account now I have no way to communicate with my son agE 14 and also as a result im out over a $100 im on a fixed income. And the available options for contacting support are useless upon calling again to try and get things fixed was scheduled a call back, when call back came I received a automated message saying that customer service was closed and given times theyre hours of operation then call disconnected. I spent over 4hours trying to get these issues resolved and instead of fixing the problem the made it ultimately worse, to top things off I had similar issues once before in the end I lost money that waouldnt be refunded and wound up having to pay for another device and service plan. As of this moment I have been ripped off close to $400 by straight talk and have no hope of being compensated for any of it.
Desired outcome: Would like the phones and service plans i purchased to be fixed or refunded and it would be nice if the app and website were actually useful
Hello there Eli early. This is Sara from Straight Talk Wireless. We sincerely apologize for the inconvenience you encountered with our service. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Please give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the necessary research to get this issue resolved.
Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.
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Straight Talk Wireless emailsST.CorpResolutionTeam@straighttalk.com100%Confidence score: 100%Supportcustsrv@straighttalk.com100%Confidence score: 100%Support
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Straight Talk Wireless address9700 NW 112th Ave, Miami, Florida, 33178, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Straight Talk Wireless contacts
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Hi there Christopher Grasso. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.