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For 4 months starting back in October 2022 through January 2023, I would pay my bill around the 7th or 8th of every month and then literally 10 days later. You guys would then charge the same amount to my credit card a second time, either. This four times in a row, almost totaling 200. My bank statements clearly state and show what you did. Now I had to cancel that card because I didn't want you guys doing that anymore. So I tried calling you guys. Do you see the charges are there, but yet you're not refunding my money? I want my money back. You stole it, literally stole the money from my account. I never authorized you guys for auto pay and the bill was already paid each of those months clearly paid it right at the beginning of the month and clearly within 10 to 12 days after every time you took the same amount out of my bank account again through my debit card. What are you going to do about it? My name is Matthew Robbins. The phone number at the time was [protected]. I can be reached by email [protected]@gmail.com longer have that number. I no longer do business with you guys. After I found this out. I did not renew my service anymore in fear that you're going to keep doing this over and over again. Hitting my card two times in a row every month for money that was I owed to you. Money that you just decided to take and a thin air for no reason whatsoever without anybody's authorization. I want my money back. I want it back now I have bills to pay which I'm now behind because you guys stole from me literally stole the money from my bank account The other number you can reach me at is [protected]
Desired outcome: I want my money back that you stole from me
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Hi there Matthew P Robbins. This is Sara from Straight Talk Wireless. We sincerely regret that you had a negative experience with our customer service. It's not really the way we want to serve you. Our goal is to provide excellent service to all of our clients, and we recognize that there is always room for improvement. Please give us another chance to fully assess your situation and assist you. We assure you that we will conduct all necessary research to resolve this issue. Kindly contact us via this chat link https://www.straighttalk.com/support/contact or call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. As per our interest in serving you better, we are continuously working on improving our procedures, products, and overall services.
And I don't want. I don't have your service anymore. I got rid of it. I will never use straight talk again. My service ran out on the 5th of February and I got a new phone with a new provider and I'm very happy I don't want service from you guys. I want my money back that you stole from me and I'm going to start going on social media and start killing you guys with this and you know what even if you lose one customer good cuz at least for every customer you lose because of me. I'm going to be very happy about it. You stole money from my account. You could go to jail for doing what you did. Of course you won't because you're a corporation but I don't give a s*** it's f****** wrong. You stole money from somebody who your no business taking my money
Matt Robbins
It shouldn't be this hard for me to have that my money refunded to me. I spoke to somebody the other day they said they were. They were refunding me the those $200. Basically I've still not received it yet and I don't understand how I'm getting it anyway. So I want this resolve today. This is not fair to me. I have bills to pay you guys unfairly went into an account that you had no permission to go into and took money on your own. I don't even know on your own what you had no right to do in the first place my bill. First of all even if my bill wasn't paid it doesn't matter. I wasn't on auto pay. I never authorized anybody to go on my accounts and take money number two. My bill was paid on the 7th or 9th right around there every month and then literally 10 to 12 days after every time I would make a payment for the next 30 days cycle. You guys would go in my account and take $50 out for an absolutely no reason you didn't even apply it to anything. You just kept it so I want my money back today. I have bills to pay. It should not be this difficult to get this money back. You took it by accident allegedly give it back to me. It's on your records you'll see it. I have my bank records. I see it. I see exactly what days he did inside of every month and I can prove everything I'm saying and I know you guys can see it on your screens when you look up my account from Matthew Robbins. My former telephone number with you guys was [protected] that is the number of that I had. I no longer have that number. I no longer want that number. I no longer want straight talk ever again. I just want my freaking money back today. You are killing me here.
Matt Robbins
Contact your Attorney General and file a complaint. I have done this and its the only way they will get investigated. Once they get enough complaints. Only way to get our money back. This is what the Attorney General in New York told me. They dont have enough filed complaints to investigate. So this is why we must file with your Attorney General. Pass the word on. Good luck