Straight Talk Wireless
Reviews and Complaints

purchased ST phone sevice card Walmart store 2019 Uniontown Pa on going to use it was told it "was invalid #" walmart refused to rescan card their corporate customer care rep refused to

correct this 4 calls to ST

customer service([protected]) 4 Hrs via phone no help ripped off for 45$ just want account credited

[protected] card#[protected] trying to get a response for 2 months now

After purchasing a 41 dollar straight talk plan. straight talk took the money from my account and never activated my phone. after talking to 4 customer service Chinese salespeople that hung up on me several times because they could not verify my account. How nice 15-year-old phone that works great no problems at all and you can't verify my pin. well either can I. you took money from my account refused to refund it, so I had to Dispute it with my Bank to get my money back. Do not do Business with these crooks.

There representatives actions the way they treat us customer and the stress it puts on us and they take data from you when you have unlimited plan and they are very rude hang up on ya and whip out your services ect and the expenses that you have to pay out to try to get things back and the service is alway being interrupted ect this is considered mental anguish and theft

I have tried transferring my number to another number to no avail. I call to be on the for 20+ minutes to have representative to drop my call to only call again and the same thing happen on 3 or more occasions. One rep asked me for the IMEI number and I was told that I needed to pay for another sim card for the new phone. I waited for several days to get card & now I am being told that that card will not work in the new phone & was told to go to Walmart to get another sim card. Also, I always get someone who speaks broken English and cannot understand them. I ask for someone else where I can communicate with, but never given me to another rep. I have been with Straight talk for 8+ years and I have a broken phone that I can't hear on to try to get my number transferred, to "NO AVAIL. Also, you don't have a rep in the store to help only a contractor is asking for $35 to help with the phone. This is crazy. What happen to the great customer service you once had?

Hello I am complaining about straight talk service. We had our last phones for 3 years. The phones worked perfectly until they started forcing updates on us. After 3 updates they hardly worked. We each got new phones recently. The phones worked good until once again they forced updates on us and now they are allready acting up. After 3 days they pushed updates on us. Now our phones are already glitching and going slow. We just got them. This is not right. We block the updates and they still come

Approximately 8 hours spent attempting to transfer service from Verizon to Straight Talk. No less than 16 representatives attempted to help. After the eighth attempt, the representatives began disconnecting the calls. The port to transfer the telephone number was successful. However; no text messages or phone calls can be made on the phone. Additionally, the phone cannot be transferred back to Verizon as it requires a text to be sent to the number in order to transfer it back. The phone number and the phone that was used for business is now useless.

In October of last year I woke up to my phone not working after I had just paid for the three months service and so I called straight talk and they apologized and told me they were on it and so I was on the phone with them for 30 mins or so they advised me that my service was back on but told me I couldn't get my phone number back because it was under the Verizon network I advised them that I've had that phone number for five years and that I needed it back they told me that there wasn't anything they could do my compliant is how does a phone number that's still active become deactivate and unable to gain access to without the account holders permission

she was rude and was refusing to transfer me to anyone else even though we went through all of the things several of the rep. and tried everything. and was cutting me off when trying to explain what was wrong. she also said she was a supervisor. and she hung up on me. straight talk better get their reps some manors. i am very highly upset due to missing work.

On August 17,2023, I purchased a plan with unlimited talk, text and data with 10 G hotspot. While activating phone , I was told i only had unlimited calls and text and limited data with no hotspot. i told customer service that i could not make a call... she tried a few things to fix the issue, that didn't work. After over an hour on the phone, the call was dropped. After several attempts to talk to live support, i was told i would receive a call the next morning,,, that never happened.

then, text and data went out. So, to make a long story short, I went over three weeks without service that i paid for. After calling again, i was told i would have to buy another sim card when i asked for three weeks to be added to my plan. and that the service i paid for will be what i get. This is beyond annoying.. I am prepared to turn this over to my attorney if this issue is not resolved

I lost my phone I have since bought a new phone and activated it thru your service with a different phone number. I have made 8 calls to customer service provided my pin #for the lost phone. They require numbers I have texted or called from the lost phone. 4 service reps said they couldn't "verify" these numbers tho they're families numbers I text and talk to daily One verified one of them and asked me to hold on while he tried a second number. I held on 30 minutes he never returned. I tried again this evening got the same run around. I want this phone deactivated ASAP I'm paying your company for 2phones and only using one. No access to the other. I am signed up on auto refill with my debit card. I can't get them to let me switch to paying via online and stop the auto refill. I am going to go close that card out and also close out BOTH accounts and switch to another service if this isn't resolved ASAP.

I have had straight talk for a few months. Never got service when I left my home no matter where I was. I called a few times every month to get help and was put through many things only to have the same thing happen over and over. No service. I got hung up on many times. Could not understand tech support person. I would be on the phone for hrs. It never got resolved. I get charged 38.00 month for basicly no service. How can this be legal? Never had this many problems with other carriers or customer service. Rude people not caring about the issues and when they hang up after being on the phone so long and not getting any help its easy to give up and I think that is what they want you to do. Why is there such poor quality service and customer support?

i purchased a plan this am, have been with straight talk for many years, as I was at walmart decided to try out verizon. when I got my new phone they said I could transfer my plan to my son and keep my old number on my new phone. now everyone that i have talked with says no except for one and he started to and we lost connection. now i am out $50, not happy at all. ready to tell my kids to switch also to another carrier. I have proof I purchased it through my bank and ime number it went to and all