Subway’s earns a 1.6-star rating from 1142 reviews, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Two times the employee made my sandwich incorrectly
I visited the store by me in kodak tn on 2 separate ocassions and was assisted by the same employee. Going to subway is a treat for me as i'm on a fixed income and cannot "go out" to eat often. Both times I ordered the same sandwich, requested the same toppings. Both times the employee made my sandwich incorrectly. Once I was able to return and have it...
Read full review of Subway"sandwich artist" was on phone and would not wait on me.
I went to the Subway at 401 Elmira RD, Ithaca, NY 14850 at 6:20 PM on 3/4/20. The "Sandwich Artist" was on the phone just talking to someone he knew and would not wait on me. I has previously tried to phone in my order for pickup no one would answer. I could clearly see him through the store window talking on the phone. I proceeded to go in and asked him if...
Read full review of SubwayOnline order and coupon
Order a sandwich online for two sandwiches (bogo). I arrived at this store and only received 1 SANDWICH, totaling $15. When j inquired about my seconf sandwich (bogo), I was told that the coupon that was used online was fraudulent and could not be used. When I asked for a refund based on this "fraudulent" coupon, I was told i has to contact corporate. And i...
Read full review of SubwayQuestion about tea
Tuesday March 3, 202 my husband and I went to subway arriving around 6PM. Our food was excellent, but when I went to get a 1/2 & 1/2 tea, there was no unsweet tea. I asked the lady behind the counter for some and she said they only make one a day. This was 4 hours before closing at 10PM! So I sent a complaint to the store and received an email reply telling...
Read full review of SubwayFalse advertisement on the subway app on buy one sub and you get one free
I am very displeased when it came to the service up there at the Subway on 3227 Southwest military drive suite 101 San Antonio Texas 78211 I was trying to do the app online on the subway app to get that Subway deal for the buy one get one free submarine sandwiches and I ask for help nobody would help me with it and I am very displeased and also another...
Rude employees, owners, refused to honor nationally advertised buy one get one free offer
Was spoken to by very rude male employee when I asked about the buy one, get one free offer. He said it was for online orders only, but nothing was mentioned in the national advertisement I had just seen on TV. I went online and what a joke. I tried, tried and tried again -- with NO SUCCESS. Completely dysfunctional website. I have gone to this particular...
Read full review of SubwayA salad, with tuna and cheese. plus toppings, and dressing, and chicken in a to go container for my dog.
I did not get the young man's name, but he was very soft spoken, left me standing while he did things without even acknowledging my presence when I stood in his line. There were no other customers in the store, and I am unsre if there were other employees, I did not see any. He cam up, put his gloves on and asked bruskly "What do you want?" No greeting of...
Read full review of SubwayPrevious employee many complaints about Franchise
Hi, I worked at the Subway in Dereham, England run by Jyothi for 2 months, and whilst that wasn't a massive amount of time it was still enough for me to see how the place was run by the franchisee. Firstly I started off with decent hours averaging above 10 but it soon came to show that if he had a personal grievance with you even if it wasn't work-related...
Read full review of Subwayrude & eating while waiting on customers!!
This is the 5th time this cashier (she had red dyed hair today) has waited on me in the last 2 months. She has yet to acknowledge me when I come to register & seldom says "thank you". But what really did it for me today, she actually picked up her Subway and took a bite while waiting on me! She's screams from front of store to back talking to another...
Read full review of SubwayI am complaining about the employee
I visit this subway restaurant in night time there is a guy the name was Hardik he is so rude to us and he haven't manners to attend a customer we pay here and we want some respect. Please look at this matter and take some action to this guy
Read full review of Subwayloose items
I don't think I have the correct dept but Subways web site is poorly designed. I have ordered two subs in the last week at two different locations. Both sites cut the amount of meat in the sub by a half. I now use Mr. Sub after twenty years of using Subway and will never go back to Subway ever again, not that you care. Just to let you if you have to cut back on your product your buisness must be in trouble and now it's only getting worse for you. Like other big companies customer service is not a priority just the mighty dollar. Your loss.
gift cards, phone line, website
I got a card I try to check the balance I call the number they try to make me accept some kinda scam offer I dont want any "offers" to the carribean or whatever the telephone menu wont let me get past to check my balance without buying their [censored] I dont want it I just wanna check my balance I wait it goes to another wont let me past I dont want that crap either it wont let me past without forcing me out with your to buy their friggin scam I dont want it I wait it hangs up, anger, so I go to the website lookup gift cards they wanna sell more but wont let me check the balance without signing up for an account I dont want any scam crap it wants me to download their app I dont want their app and it requires an account I cant check my balance without being forced to do something buy something anger I dont want to be forced to do buy or accept anything I want my balance I got so angry I threw the card away because its too hard to just check my balance whats wrong with you people?
6 inch sub
My granddaughter got 2 /6 inch subs only, she said it was $14, I called the restaurant, and asked why it cost that much, the very rude person said on one of them was guacamole and the other was pepperoni, they should have been told that it would cost extra. They didn't even get any veggies, I saw the sub it was just few bites. I told her to not ever go...
Read full review of Subwayrude owners of franchise in napa
Extremely rude owners. I would add a photo but the owner would definitely have something to say about it. Don't take a photo in this Subway because they will call the police. Double standards with this owner/co-owner. Wasted everyones time because they did not want any photos taken inside their fast food restaurant . They called the police. Bad experience. Will never return to Subway.
Read full review of Subwayservice
I go to eat there everyday and today was a not so good day there until I noticed my manager wasnt there I just hope she never leaves cause that is the best Subway that I've ever been to. If she ever leave that Subway will not survive the same. She is Subway. We love her. Today they were not fast and she was always fast she would talk to us ask us how we are doing and they did none of that
Read full review of Subwayrejected
Received a coupon in the mail and wanted to redeem it on my way home from work. One subway was closed with hand written note, "will reopen shortly" I left to the next subway. Told him I had a coupon, he told me this was a private location not corporate and that I cant use it here. No wonder no one else was inside, so I left to McDonald that gives me free food if I want longer than expected. Subway
cheesesteak slider and footlong cold cut
I love subway. I eat there a few times a month. Always order via the app on my phone. Which is such an awesome option. I have always had great luck with the app and the sandwiches have always been good. Except for today. I ordered $18.69 worth of sandwiches. Made all my selections online. Picked up the sandwiches and the veggies where half of what i...
non payment of wages earned
good afternoon
i used to work at store 30457 in nokomis florida. when i quit i was owed 2 paychecks. i have received one but did not receive my paycheck for the week ending 12/10/19/
the owner is frank mollica
the address is 997d tamiami trail
i am asking for someone to look into this.
this store is over 2 weeks behing on pay and the franchise owner is refusing to pay previous and current employees.
he has also cancelled direct deposits and i am unable to return to pick up a check
employees
I work at the 212 Medical Building in Chaska Minnesota and there is a Subway in the building. One of your employees has her daughter at work with her almost daily, the little girl looks to be about 2-3 years old and she is sitting there in the restaurant for the entire shift. I am also reporting this to CPS. This same employee also has a huge Afro and...
Read full review of Subwayhi
Hi - my friend and I decided to order a Meatball Sub. As we bit into our sub (bite after bite) and half way through our sub - we realized we were taking more meatless bites than there were meat inside our sub. We decided to finish our subs in hopes we might be wrong about how empty our sub was of meat which proved to be fruitless. Although we did not go mention this to the young girl who prepared our sub - we were quite disappointed with our sub. I will say - this was a first for us. We would like to think the Subway Stores are not cutting on the proper amount of ingredients in order to cut corners. We are now feeling a bit weary about going back if it means leaving the Store feeling disappointed and still hungry. Either way - we are sending this complaint in hopes to be reassured it was simply the employee's fault or that 'if the Store was low on meatballs that this should be be addressed'.
Thank you - Irene and Carmen
Hi - my friend and I decided to order a Meatball Sub. As we bit into our sub (bite after bite) and half way through our sub - we realized we were taking more meatless bites than there were meat inside our sub. We decided to finish our subs in hopes we might be wrong about how empty our sub was of meat which proved to be fruitless. Although we did not go mention this to the young girl who prepared our sub - we were quite disappointed with our sub. I will say - this was a first for us. We would like to think the Subway Stores are not cutting on the proper amount of ingredients in order to cut corners. We are now feeling a bit weary about going back if it means leaving the Store feeling disappointed and still hungry. Either way - we are sending this complaint in hopes to be reassured it was simply the employee's fault or that 'if the Store was low on meatballs that this should be be addressed'.
Thank you - Irene and Carmen
Subway Reviews 0
If you represent Subway, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Subway
Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.
In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.
Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.
Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.
Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.
5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.
Overview of Subway complaint handling
-
Subway Contacts
-
Subway phone numbers+31 205 317 300+31 205 317 300Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone numberEurope+61 732 530 201+61 732 530 201Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone numberAustralia+65 62 272 557+65 62 272 557Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone numberAsia+961 19 996 63+961 19 996 63Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone numberMiddle East, Africa+44 800 085 5058+44 800 085 5058Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number100%Confidence scoreUnited Kingdom+1 (203) 877-4281+1 (203) 877-4281Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone numberDirector Sales Operations+1 (800) 888-4848+1 (800) 888-4848Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone numberExecutive Vice President
-
Subway emailsmarketing@subway.com100%Confidence score: 100%Supportyasemin_d@subway.com99%Confidence score: 99%babcock_c@subway.com99%Confidence score: 99%
-
Subway address327 Howard, Evanston, South Carolina, IL60202, United States
-
Subway social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024 - View all Subway contacts
Most discussed Subway complaints
Very bad serviceRecent comments about Subway company
Charge for food not picked up
Burger King
4590 reviews
Subway®
1 review
BURGER KING® App
7 reviews
Boston Market
206 reviews
Five Guys Burgers & Fries
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!