Subway’s earns a 1.6-star rating from 1142 reviews, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
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service was atrocious
I visited this Subway today at 12:05pm. When I entered the store there was a young man behind the counter working on a couple of sandwiches. He never looked up as I came in and consequently never greeted me. I stood at the counter for a couple of minutes and when he still failed to acknowledge me I said "how are you today". He mumbled something incoherently...
Read full review of Subwaycustomer service that I received as a customer and more.
I went to purchase a footlong Friday morning. December 13, 2019. One of your employees was just plain out disrespectful and rude. Also making sexual advancements toward me. I am also a male. Josh is what him nametag read. After repeatedly being told the advancements and jesters didn't stop. While paying for my sandwich I was over charged being told that I...
Read full review of Subwaymissing items
Went to the subway on Washington way in Longview Washington. Pulled up to the drive through and the worker in a rude voice says"what do you want?" Said I was there to pick up a mobile order. Pulled up to window she hands me my order and closes the window after i sign the receipt. I got home and 2 cookies and a bag of chips were missing. This isnt the first time
unethical behaviour
I went in this Subway on 12/4/19 at 7:02, the owner was foreign and very rude, It counted everything he put on the sandwich, not enough meat or veggies. Then we got the meal and he told me we had to get chips. I go to a Subway 3 or 4 times a month and we always get cookies instead of chips. He finally gave us the cookies, but was very rude and mean. will...
Read full review of Subwaycard readers
I have been to three different subways using different cards to pay the bill.in every case your readers reads the cards wrong...in two cases declining my card snd the card being charged anyway. Once I had to go back and get my money back and another time my bank caught ir. This time my daughter was using her debit card and it was declined and my bank said nothing was wrong. It did not charge the card this time. This is ridiculous and im tired of it.. Fix your card readers...
all subways in us
How come your business in the USA is the only one to reject my credit cards. The first time this happened I thought it was just there card reader in Ronan, Mt. and tried a couple of times so I quit going back and then I tried it in another city but the same thing happened so I tried a different card with the same result. As a result I have quite going to Subways because I don't like to use cash or checks. My name is Roger Tauck from Ronan, Mt. and my email address is [protected]@ronan.net and phone number is [protected] if you care to respond.
my last pay check / my first day
I quite 3 months ago because I didnt have some one to. Watch my kids. I still havent got my last pay check. And its been 3 [censored]ing months. Also my first day working there my mangers husband came in and went into the hallway by where the freezer and stuff is and punched her. She had bruses. Where he punched. I almost quite my job. Right then but I need my...
Read full review of Subwayemploye
I asked if they had roasted beef and alyssa said she doesn't know this is her last day and giving me attitude while answering my question I then had to ask when they will be getting roast beef in and she doesn't give me any knowledge while I asked her something I then had to ask again and she tells me she's doesn't know! Another customer cames in and I told...
Read full review of Subwayveterans day
First and foremost I would like to thank Subway for the gesture of offering a free 6 inch sub to all Veterans on Veterans Day. Unfortunately, I went to 4 Subways and all of them stated that they were not participating in the Veterans Day offer. Needless to say I was disappointed. If possible, for future Veterans Day can a list be complied of all participating Subways.
Thank you,
Charmaine
Sunrise, Florida
[protected]@yahoo.com
employee
I have been to this subway 2x recently and was served by the same young man, Robert. Overall I will say if you don't like your job, get a new one because it shows. Both times I went I had a large order, family of 4. Both times he acted annoyed and like put his head down and rolled his eyes up at me like (ugh what do you want) then huffed both times when i...
Read full review of Subwayemployee rudeness
Subway doesn't close until 10pm, so why, as for myself and others, as customers, can't sit where we want to? This green-haired SHE person tells me and everybody else that the lobby closed? So rude! So is it company policy to closed the lobby during "normal business hours"? Manager and owner need to put their customers first, and not about their damn pocket.
Read full review of Subwayrude behaviour of staff after serving meat in vegetarian sandwich
I went to store #31980-0 and asked for a 6" veggie supreme. One of the staff members served me with the marinara from the meatball bowl instead of separate only marinara sauce bowl and I noticed a piece of meatball on my bread. Immediately I asked him to stop and make me another one with separate marinara sauce without touch of meatballs. He took the...
the owner and the health and safety issues
He makes the pit smoked bbq without the trays. He requires the staff to underweight the teriyaki chicken and the strips as well as the brisquit. At night he requires staff to put the food on the floor in the walk in cooler. The guacamole is left on the bar for weeks at a time without being changed. He doesn't check temp of food on bar. He simply ha...
Read full review of Subwayclosed before 11
I walked into the subway at about 10:15 10:25 and stood in line for a little bit there is nobody at the front counter and I realized that there's no food at the front line eventually another guy came in and sat in line with me and then the lady came up to the front of the line and said that they were closed but the sign on the door says that they're close...
Read full review of Subwaystaff
We have been eating at this Subway for years and are usually very happy with it. But today there was a woman behind the counter I have never seen before. She was older than the usual staff and struck me as possibly a supervisor or manager. She seemed to be instructing the staff on how to ring things up. She was dressed in her own clothes. As I sat there eating I watched her dig her ungloved hand into the black olives, shove them into her mouth, lick her fingers and then shove it back into the olives. Then she ran her hand thru her hair and then shoved it into the salami and pulled out a few slices and ate them. Walked around talking to other employees and revisited the salami bin a couple more times. It was digusting. After eating there hundreds of times we will think long and hard before returning. [protected]@yahoo.com
my daughters 2 week notice
My daughter is 17 Sr in high school! The Donegal store is ran by mostly teenagers! They just got a new manager the old one was fired! My daughter trained this new manager, she was not getting very many hours, this new manager is rube and mean! I try to teach the kids to have respect for everyone, so she decided to leave subway because of the conflict...
Read full review of Subwaysandwich/customer interaction
I was in the store at 3:30 on October 22, 2019. Upon ordering my sandwich, the young man scooped the chicken and brushed some off the top as they always do. I know this to be normal, so I did not say anything. He then proceeded to pick out even more to where the scoop was barely half full. Probably a total of 4 pieces of chicken. I then asked why he did...
Read full review of Subwayservice
This is the second time I am writing to you about the service at one of your subways.
After the first time a Ripal Patel wrote me back thus ..
Dear Emile Lupichuk,
I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.
Just want to let you know that right now we don't carry any coupons for buy 25 dollar gift card and get sandwich for $1 because you need to buy sub right away and if you don't want sub right away then we just wrote on your receipt for next visit . Whenever you were at restaurant you said you bought $25 gift card yesterday night but I checked and there was no transaction for any gift cards yesterday because of that I ask you if you have receipt but you said you don't and you left. I know that we have let you down, and for that, my team at Subway® is sorry.
I want to make this right, and I am always looking for ways to improve the experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.
Thank you for choosing Subway® and we look forward to seeing you soon.
She not only inferred I was lying about the purchase in question but doubled down on the lie that they write on the receipt of every 25 dollar gift card that they sell or add to.
I offered her a snippet of my visa transactions from the 2nd of October that did indeed pay to that subway 31 dollars and so the idea that I did spend 25 dollars on my subway card and a melt and 2 refills of drink is only a lie and deflection.
Is this how subways treat their loyal customers?
The gist of the matter is that instead of just giving me the subway coupon .. which they do not have probably because this store is too cheap to purchase them, is to write a name on the coupon .. how slip shod is that .. why not just give the customer an IOU like wimpey from popeye the sailor man.
meatball sandwich had hair in it.
Went to Subway #48200-0 at Walmart in Roseburg, OR 2125 NW Stewart Pkwy on 10/14/19 @ 10:43 pm to purchase a sandwich to take home for my son. This was a meatball sandwich. Footlong on white, toasted. The female sandwich maker was pleasant and quick. I took the sandwich home and handed the bag to my son. He sat down and ate approximately 3/4 of the...
Read full review of Subwayyoung female manager of subway mentioned in address above.
I am a 69 year old Vietnam Disabled Veteran with a hearing loss who made the terrible mistake of suggesting to my son-in-law that we meet for lunch at 1 p.m. on October 10th, 2019 at the Subway in Bethlehem, located in the Publix Shopping Plaza/across from Macdonalds . I had coupons to buy 2 foot long subs for $11.99. I requested a steak, egg white & cheese...
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About Subway
Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.
In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.
Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.
Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.
Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.
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Overview of Subway complaint handling
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Subway Contacts
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Subway phone numbers+31 205 317 300+31 205 317 300Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone numberEurope+61 732 530 201+61 732 530 201Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone numberAustralia+65 62 272 557+65 62 272 557Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone numberAsia+961 19 996 63+961 19 996 63Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone numberMiddle East, Africa+44 800 085 5058+44 800 085 5058Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number100%Confidence scoreUnited Kingdom+1 (203) 877-4281+1 (203) 877-4281Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone numberDirector Sales Operations+1 (800) 888-4848+1 (800) 888-4848Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone numberExecutive Vice President
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Subway emailsmarketing@subway.com100%Confidence score: 100%Supportyasemin_d@subway.com99%Confidence score: 99%babcock_c@subway.com99%Confidence score: 99%
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Subway address327 Howard, Evanston, South Carolina, IL60202, United States
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Subway social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024 - View all Subway contacts
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