Suddenlink Communications
Reviews and Complaints

When you enroll for internet service, they add some services for free that you don't want. Such as HBO. After while they start charging you for those channels without you knowing. Whole Suddenlink is a pure headache. They are not straight forward company. Constantly you have to watch their bills. Call them and talk to them. Not to mention their cellphone company Optimus.

I submitted a check for payment for month of May .An employee called that

I had failed to sign it.I went in that same afternoon, there was a crowd of people

waiting for service, she told me I had to wait there were 9 people. She refuses

to give me the check it hs all my personal info. on it PLS help hoa can you have someone like her working there

ROSEMARY TREVINO

1332 49 ST

LUBBOCK, TEXAS

I have a residential and a commercial accounts in my residence. Lost internet completely. Called them and they came in the commercial account. Tech says “he cannot find a connection to my house” even though I have head services there for almost five years. Then he leaves a cable, exposed, across three neighbors houses, they say they will come to bury it in 48 hours. It has been over two weeks. The worst customer service I have ver seen is for Suddenlink. The only redeeming feature was their service was half decent, but not anymore, flaky at best.

06/11/2022 1900 hrs.

My Internet service keeps going out today. I have called several times and only got the automated robot to talk me through rebooting my modem... over six times in two hours... NO LUCK. Finally the robot asks me to provide my pin number which I don't have because I went paperless. But I can get it online! HOW DO I DO THAT WITH NO INTERNET? WHAT A STUPID WAY TO RUN A BUSINESS. Funny the robot finds my account from my phone number but still cant identify me. From now on I will require mailed invoices and not ever go paperless with these people. After mentioning I had no pin I was finally transferred and put on hold. I waited over 1 hour for someone but no luck. I am extremely dissatisfied with this company and its very plain to see why their customer satisfaction ratings are in the basement.

We cancelled our suddenlink account and returned the modem on April 19, 2022. We have a receipt for the modem. The person stated that we have an additional modem to return, but we have never had 2 modems. We only have 1 residence. I called [protected] in the beginning of May and the nice man said that sometimes it takes a while for the modem charge to be removed and that our service would continue through May 6. Now I see a bill for an unreturned modem due on June 17. I don't know how to resolve this issue.

I have been having issues with the internet and dropping and looking for IP address constantly. Therefore, I called to have it corrected. I get a bill with a service fee, tax on fee and now a late fee. I was not told that I would get a charge to have someone to come out to fix the problem with your services. The work that was completed was on a pole in drive way. Now I have to pay for the fees and still have the issue with the dropping and buffering and you still want to charge me service fee if I call. I think I may have to go back to the my old service provider since I feel like you want to steel money from me for services that is poor.

Since at least Jan. 2022, I have complained to Suddenlink time after time regarding my audio cutting out for approx. 1-2 seconds. Additionally, the pixels will create a line across the screen occasionally. This happens repeatably and more often at night and when some big special event is being aired.

Suddenlink has sent tech after tech to my home, changed power supplies, changed connectors, replaced splitters, etc. The techs have told me that everything at my house is working properly and that the issue must be downstream. No one can fix this problem and they will not escalate the issue up the ladder.

So fed up with the lack of customer support from Suddenlink.

Service got disconnected on 6/1/22 during conversation with one of your representatives. Drove to Russellville, AR to Suddenlink store and an appointment was set up for 6/6/22. Tech came by & changed modem & discovered that phone number had been changed. I need the original phone number re-issued because of some medical issues which require a heart monitoring system that is programmed into [protected]..

Its been a week since we got the suddenlink internet connection, and still the wires are unburied, as the person said it ll be buried in a week. Now, another house's wire has been connected in our green box and its going across our garage drive way.

we got our connection on June 1st 2022.

this is Chris parsley I've been a Suddenlink customer for 8 months and for the past month now I've been out a television service telephone service and internet service during the day this happens every day and it comes back on at 7:00 p.m. during the evening and this is not supposed to happen everyday there is something wrong with Suddenlink communications they keep double charge me for service I don't even get and I told the company the problem so far they have not fixed it three to four months there was a tree a mile down the road on the Suddenlink Cable lines it's supposed to been suddenlink's job to cut it but frontier communications was the one that cut the tree ever since they cut it my service has been acting up the tree must have done something to the wires but anyways what's happening is suddenlinks fault I don't recommend this company to people I paid them $182.61 past due with supposed to been due June 11th 2022 but they interrupted my service on June 3rd 2022 they are not being fair

Called and stated on hold for 2 1/2 hours & hung up. Called back and selected a call back (was supposed to be 25-30 min) an 1 1/2 hours & the tech did not fix & scheduled me for a tech to the house which would be 6.6 five days but they said they could escalate, HA! Another promise they called this afternoon for the appt on the 6th! I WILL CANCEL MY SERVICE ASAP! They suck.

I started new services around January of this year. I had one your technician give me internet services in the meantime waiting for a 3rd party service contracted by you to come out a burry new line to the internet box. It is now June and the temp. wire got knocked out by the storm. I had a new technician re-connect. I need to have new wires barred asap before i loose service again not to mention the hazard I have in my backyard / front yard. Please advise soon as possible.

Service address: 102 Point O View Dr, Gun Barrel City, TX 75156

Phone: [protected]

Account: [protected]

Email Address:

joshua.[protected]@outlook.com

Vilentz Rosanat was a technician that came out today to assist a resident at the retirement home I work at. I am the receptionist here, and he continuosly disregarded my conversations with others and interrupted me. He was also quite rude and just unwelcoming.

Garden estates retirement Home

2055 West Grande boulevard

Tyler, TX 75703

5/31/22 5:30 PM

John Tidwell

Apartment 156

I am still having issues with my internet dropping regularly. I called and they sent out a tech. Which changed the box which I rent from Suddenlink. I was still having the same issue about a week later. So, my husband called and they sent out another tech. They found a twist in the line on the pole out side. Then I get my bill last month (May bill) and there was a service fee plus tax on it. Therefore, I called again about the charge and the man told me he would remove the charge and all I owed was my normal monthly payment (70.26) So I pulled up the bill again and noticed that the service fee is still on my bill. I called again and the lady states to me that I should have been told to pay the entire bill and then Suddenlink would credit me. I told her I think not. That she should remove that fee and she said I would get a late fee charge also. She said she would put the note in my account. I pulled up my bill for June and the fees are still there. I have posted this on BBB as well. My next stop will be the NC Utilities Commission.

requested cable and internet service be disconnect in early December.. Effective immediately.

I disconnect the service and returned the boxes.

I received an invoice for an additional month after that.

I told them i would not pay.

They turned over to a collection agency.

I will not pay this because I do not owe it.

Tried to set up service in Texas, was told I have an accive account somewhere in Louisiana. When informed I have never even been there, let alone setup service, they said it would be handled and went on to get service set up where I was originally trying too. The next day I am bombarded with a slew of emails saying I owe serveral hundred dollars on the Louisiana account and they werent going to set up service (dispite taking my money to do just that just the day before.) they can produce zero record of me making the Louisiana account, zero call records, zero payments, zero internet purchase agreements or anything. Yet still insist I pay for something I have not recieved, nor will they cancle the service to the fraud account because "im not authorized." How am I not authorized? Its "my account" so you are claiming... Seems its only "my account" when it comes to trying to get a payment...

I recently was sent a statement that said I had a past due bill. I knew this couldn't be because I'm on Autopay on my account. Upon signing into my account my autopay was not there so I thought that my Credit Card had expired but that was not the case, it expires in 2026, but the auto pay was removed. So, I paid that bill and resubmitted the same Credit Card for autopayment. I called Suddenlink to ask why this happened again. This has been done to me before and the lady said I must have made changes to my account and I informed her that I did not. She was not going to remove the late fee and I asked to speak to a supervisor and she put me on hold for 10 min or so and said she would give me credit on next months bill. I do not understand why Suddenlink does this and blames the customer. This really infuriates me that this is how yall treat your customers. I told her to look at my previous payments and they are ALL AUTOPAY. We recently experienced a storm and I called to get a technician out because the power pole with Suddenlink attached was broke in half and laying in the road. The Power company installed a new pole within two days. It took over a week and two no show appointments and the third appointment the technician wasn't qualified to do the work. I specifically asked for a qualified technician to do the work at the pole because the wires were laying in the road. The county inspector came out and this was day 4 after the storm and Suddenlink lines were still in the road and he said that was unacceptable. He made a phone call and A technician was here within 30 mins. It is so frustrating to work with such a difficult and unreliable company. I asked for credit for the week with no internet and didn't receive it. If I hadn't been home for the no show appointments, I would have gotten charged for not being here. I am looking into cancelling my account and find other companies that appreciate your business, Suddenlink has to be the worst company I have ever dealt with. May be time to write the FCC another complaint . Suzanne Blanton

I have call and went in to the office several times. I have a new construction home in a gated community. First time the line was laid .above the ground. They came back and put the correct line down. The line sit above ground for three weeks. Then the crew came and Did not have the proper equipment to dig nothing but a snow shovel.it has been two months. The supervisor has did nothing.They came and did my dirty work for my grass and I put the line in the ground my self.

We do not get paper statements. On my email I noticed our bill was 2 times the normal cost - $366.00 FOR ONE MONTH of services that are supposed to be around $152.00. After calling I was told we had a very high overage of internet usage that was suspect to gaming... My husband and I do not game so we assumed someone had broken into our WIFI as it had happened previously. I was advised to call our WIFI service to change our password and call Suddenlink back about the bill once that was done.

I called and spent about an hour on the phone with our WIFI service as the tech walked me through the process. Password was changed and everything reset. I called Suddenlink back and told there was nothing they could do about my bill, it was used therefore had to be paid.

Very long story short, the time of the overage began Feb 15- March 15. Our kids gave us a new TV that streams TV. They guessed that was where the overage was from. In the meantime, ON THE SUDDENLINK WEBSITE it states the following, "As a courtesy to you, we will WAIVE ANY INCURRED CHARGES THE FIRST TIME YOUR ACCOUNT USAGE EXCEEDS YOUR DATA PLAN.

I have and asked for a supervisor to call me back 4 times... I received 3 call backs AFTER 10:30 PM-, one of which was at 11 PM yet we can't get anyone on the phone after their"normal operating hours" 9-5! We were in bed asleep at that time! I am being told by the techs there is nothing they can do.