Super 8
Reviews and Complaints

We were a hockey team which booked in for the weekend Feb 22-24 2019, under the understanding that there would be a pool for the kids to use, a restaurant and a function room. This why we booked the Super 8. We were going to be charged 119.00per night. Well turns out there is a restaurant which is closed, the pool and Jacuzzi area also closed. I went to check in at 3:20. Was told to wait in my car for half an hour as my room was not ready. My room had no shower head, no heat, and the toilet would not flush. The function room we were given was a run down ball room which had dirty table cloths on the tables, various bits of garbage strewn and storage items randomly everywhere. The lights would only work for half the room. We had to get another room for the kids to hang out in as it was to unsafe. The sidewalks were not shovelled and two of our parents fell. The customer service we received was simply a shoulder shrug. We were supposed to get a team discount but it turns out we were charged more. A room on the same night was on Expedia.ca for $86.00 per night. We spoke to other guests who were not part of our team and that was the amount they paid. I feel ripped off! Probably the worst hotel I have ever stayed at with false advertising. There was garbage bags full of garbage throughout the hallways and the ice machine did not work. If we wanted to go to the main building were the "hospitality suite" was we had to hike through unplowed road and walk ways. I have stayed at the super 8 before at different locations and always enjoyed my stay. Very disappointed. Oh and the breakfast was stale muffins and yogurt. That's it. Luckily I only stayed one night. I did receive a small discount when I complained at checking out but I would like a full refund of the amount I paid which is $114.00 CAD. I hope you will go yourselves and check out the facility, as they are giving your company a very bad impression of the Super 8 franchise.

I went down stairs for ice because my fiance had jammed a finger so I went for ice this was just a few minutes ago at 4:45 am on the 24 of febuary so I adk the lady at front desk for a bag she gives me the bag and I go to get ice and she tells me that there is no ice I aaid how is that she said well someone took a bunch of ice out of there last night and until someone makes it there is t going to be any so I ask her doesnt the machine makes ice itself and she said yeah but its not going to be any ice until the machine gets cut on and no one has shown me how to do it but you can go to the storw and get ice they will be open soon like why should I have to go buy ice when that is or supposed to be an accommodation well at least I thought it was just like wi_fi so because I cant get ice I guess my fiance hand just gonna keep swelling I am looking forward to someone from headquaters or corporate office to contact me regarding this complaint I am a repeat customer to this same exact hotel and will not come back to super 8 for the rest of my life and will tell everyone how ignorant she was I guess shes lucky both my fiance wasnt there cuz she would of defimatly gotten cussed out and if my fiance would of heard her respomd like she did let me just tell you it wouldnt be good with all that being said I am requesting a full refund and or a couple free nights stay please contact me or my fiance [protected]

2/22/19

[protected]

As of 2/21/19 a trip to Socorro NM was still planned. On 2/22/19 we woke to a bunch of school and road closures due to inclement weather (snow). So upon assessing the situation and that we were not going to make the trip due to inclement weather. I then notified the Super 8 in Socorro NM at 0730 that the trip was a no go due to the weather. Upon speaking to them they said to notify the third party where the room was rented (hotels.com).

Upon contacting hotels.com they said they could not cancel or hold the card for a refund without permission from the Super 8 in Socorro.
Super 8 in Socorro was then notified by hotels.com and said they required their permission for the cancellation. Super 8 employees than said that they did not have permission and that they would need to speak to the manager or have me call and get permission. They notified us that the manager would be in later that morning.

I kept trying to contact him throughout the morning and with no luck at noon. I told the Super 8 Employees to have the manager contact me when they showed up. The manager never showed up.

My son contacted a super 8 customer care that evening and spoke to a lady that was willing to help. She then contacted the Super 8 in Socorro and again required permission from the manager and told him to call the next day as they were not in. If they still did not help that next day, she informed him to contact customer care and they would try to resolve it another way.

2/23/19

My son contacted Super 8 in Socorro and informed them that he had talked to customer care and just required the managers permission. The Super 8 Employee was not able to help and said to have hotels.com contact them and they would give them the managers number.

I then contacted hotels.com and notified them that they could get the managers number if they called the Super 8 in Socorro NM. Hotels.com then called and said that they contacted the manager and that they denied the request as it was not enough time to resale the room. The manager was aware of the inclement weather and that we had tried cancelling at the earliest convenience.

My son then contacted Super 8 customer care and spoke with an account supervisor who said that they could not help as we booked it through a third party and that it was hotels.com responsibility to ensure that we were taken care of. He then notified that they required the managers permission which was denied and they said they could not help as each branch is owned individually.

I currently am at a standstill and am hoping someone can help me.

So in conclusion we were charged for the room even though we did not go on our trip.

A family member was staying at the Holiday Inn Express and they understood and were able to cancel without any hassle.

I checked into the Super 8 Woodstock on Friday, Feb 1, 2019. I checked right back out within approximately one hour of checking in on that same evening of Feb. 1, 2019. Drove 1hr, 26min—71 miles that Friday afternoon to reach that destination. Arrived with the intent of attending the Woodstock Groundhog Days events through Sunday. I traveled with my dog, therefore reserving a "Pet Friendly" room at a rate of an additional $10/night.

Upon checking entering my room, the first thing I did was undo the corner of each bed to check under the mattress, under sheets, between blankets for bedbugs. I was pleasantly surprised I did not see any sign of bedbugs. I then began to unload all of my belongings from the cart, as I brought food and drinks for the weekend. As filling the refrigerator, I glanced down and noticed that the carpet had clearly not been vacuumed any time recently. There were pieces of something all over throughout the room that I could move and kick around with my foot. I continued to fill the refrigerator with the idea in my head that you get what you pay for.

I then went to set items on top of the wooden entertainment center, then noticing that the dust and grime was so thick I was able to write my name in it.

Next went to the sink to wash my hands of the dust and grime from the entertainment center to find dried crud of some sort stuck to the upper perimeter of the sink, clearly showing that this room had not been cleaned at all.

Looking to confirm that, I then checked the bathroom...again specs of something all over the tile that could be moved around with my foot and spots that could be removed by the rubber of the sole of my boot. At that point, I was not at all surprised when I can across the little black hairs that were in the bathtub.

All of this aside, I weighed my options to the idea that I had just driven this distance, had a fun weekend planned, had a friend heading there from MI to meet me and the idea that there were no other nearby rooms available. So I tried to convince myself that I could clean it myself to make it acceptable for the weekend.

I began by opening the window—of my first floor room—only to find that the window does not lock! That is where I drew the line. Dog in tow or not, that is not safe.

At that point, I put my dog back on his leash and headed to the front desk. As heading down the hall, I witnessed a tall man in combat boots, camouflage pants and a black jacket walking out of one room and swiping a card and letting himself into another. I continued on to the front desk.

Reaching the desk, I spoke with Norma—the Hotel Manager. I explained the condition of my room. Her response being—"it's a pet room". Evidently, cleaning between customers is optional in "pet rooms"? I explained that this was beyond the idea of there having been a dog in the room prior. All these issues were unacceptable...mainly the idea that window of my first floor room does not lock. At that point, Norma walked to my room with me to see what I was explaining.

On the walk back to the room, I once again witnessed the tall man in camouflage letting himself into a third room.

Once reaching my room with Norma, I first questioned who that man was, letting himself into rooms without even knocking. Norma informed me that he was an employee and "was doing work". Employee or not, was not acceptable to me and left me more concerned now about safety.

In pointing out each of the cleanliness issues throughout the room to Norma, she had an excuse and explanation for each. First of which her challenging me for the fact that I had undone the corner of each bed to check for bedbugs. She informed me that they do not have bedbugs and appeared offended that I even checked. I told her that I came across the crud in the sink when going to wash my hands. She then challenged the dried up crud because I had washed my hands. I showed the bathroom issues, Norma squatted down and tried to tell me that the spots on the tile were "damage and permanent" and do not come up...as she wiped one off with her finger and then basically said that had not just taken place. I invited her to move around the particles that were loose all over both the tile and carpet and she did not, yet continued to assure me that the room had been vacuumed.

I lastly explained to her about the window that I was opening to air out the over abundance of airfreshener that had been sprayed in there. Naturally her rebuttal to the window not locking was "Nothing ever happens here!" While at the window, I pointed out all the dog hair and grime that was on the window ledge, the ledge that was blocked by a watermark stained curtain. Norma's response to the ledge was "it snows here!". I'm still trying to understand the relevancy to that, seeing as it also snows in Romeoville—which I drove from—yet never seen window ledges so filthy.

Finally, Norma offered at that point that she could refund me and I could leave or she could put me in a "better" room the next morning after others checked out at 11a. I told her I was going to figure out my next move and let her know. I wasn't crazy about the idea of turning around and driving the distance I just came especially now with the sun down and the possibility of slick roads and ice as the temperature had dropped below freezing.

Norma left, I turned on the TV, made a phone call to help with my decision. Noticed at that time, the only working channel on the TV was WLS as every other channel was a frozen screen.

It was moments later that I made the choice to check out and be refunded. As I mentioned earlier, I could have taken it upon myself to clean my room and make it acceptable. But the idea that my intent for the night was to crate my dog then head to the fest, I did not feel safe leaving my dog in the room without me due to a man letting himself in and out of the rooms and a window that does not lock. I was not taking a chance of something happening to my dog. So that being the issue, it made that evening's stay entirely pointless.

As I was heading to the front desk, a man came to my door with a "Do Not Disturb" sign and a suggestion for securing my window. At this point, their assistance was too little, too late.

I went and spoke to Norma and informed her of my decision and she said she would credit me the $94.37 that had been charged to my MasterCard.

I took the cart to my room and packed up. I was out loading my car and on my way shortly after.

On Monday, February 4th I checked my Capital One app looking at activity on my card. Listed in the activity, there was a charge of $74.37 by Super 8 dated Sunday, February 3rd. I immediately called Super 8, was told Norma was not in and to call back after 1p. I called back shortly after 1p, spoke to Norma and explained the additional charge to her. At this point she immediately challenged me and told me that all charges were reversed and that she did not make an additional charge on the 3rd. I tried to explain what I was seeing on my app, Norma repeatedly spoke over me, resulting in me speaking louder. She then told me that...
-she reversed all charges
-I should know my balance
-she was crediting out of her money
-I am rude
-she doesn't have to deal with me
...and then hung up on me.

Needless to say I am now in the process of disputing this charge with Capital One, after spending over thirty minutes jumping through hoops. All of this time and aggravation is unacceptable and should not be occurring! Not to mention the poor and insulting treatment I received from Norma between her challenging my every complaint and her behavior on the phone.

It is unfortunate that mine and my friend's weekend was cancelled due to the lowsey accommodations this Super 8 provides. This is an annual event for she and I and with the price being right of this hotel, had it been a good experience, this very well could have been our regular destination for that weekend each year.

This location set a precedence for me with the Super 8 name. And really needs to be looked into. As well as Norma needs to brush up on her Customer Service skills. Challenging and spewing excuses for each complaint does not placate an angry customer. She is rude and unprofessional and the February 4th conversation confirms it.

We checked in to Super 8 on lafayette rd in Fort Oglethorp Ga. It was late we were tired. Went in took a shower and strait to sleep. Arranged for a late checkout of 12. We were woke up at 10am. It was maid service wanting to clean the room. We told them after they opened the door that we are still sleeping and have an late checkout. 10 :45 we are woke up again by maid service wanting to clean the room. We told them again not till 12. We finally got up at 11 am to take showers and get ready for the day. The top comforter had fallen off sometime in the night. After my shower and was dressed I sat at the foot of the bed to put my shoes on. I placed my hand on the bed and their was something hard and crusty on the blanket. It was semen stain. So I'm completely grossed out now. Their were stains all over the blanket like that. Went to the front office and she says" yeah it happens"I said do you not wash the bedding. She says " only the sheets" I told her That it was nasty. She says " their were 2 beds. You should have slept in the other" I told hee I wanted my money back and she said I will give you 15 dollars. I said I have to go rent a nother hotel room just to get clean from sleeping in someone's nasty cum. She jave the money back. Then we were parked outside of the room letting the vehicle warm up. The man was in the room cleaning it. He put those same nasty bedding back on the bed. They said They are not required to clean or change anything but the sheets.

I had a package sent to me by mail, was delivered by usps on Thursday, January 10, 2019 at 11:12 A.M.. Someone at the front desk stole it and kept it for their self. I know this because I had a tracking number for the package and it was a phone and I was able to check the status of it online. Someone used it over the weekend and it was from the same location. Also I have another compliant, I have a room here and because I fell behind in my rent, yes rent because I am considered a resident not a guest because of the length of time I have been here, they have decided I'm not allowed to have a room key anymore. I am to leave my door unlocked so that just anybody can come in my room and take whatever they want. This place is infested with drugs and prostitution, it does not deserve to carry your good name anymore. One more thing, before I wasn't allowed to lock my door, I have noticed on several occasions that an employee has been in my room, uninvited, and taken small objects from my room just trying to get under my skin, I guess.

My family and I checked into the super 8 in Ames Iowa. When we first arrived the room 218 the phone didn't work and sheets had holes in them, told front desk and they said to tell day shift. The next day we told the manager parvez and he gave us another room314. When we got in there the bathroom exhaust didn't work, there was bug patch of mold in tub and the room wasn't cleaned properly. We once again told the front desk and they would not give us another room.next morning we complained to parvez and he gave us another room and did nothing for customer service and charged us full price for room. When we once again got our new room my fiance went in the bathroom and the exhaust fan cover fell down and hit her in the head. Told parvez what happened and basically didn't care and did nothing for my fiance and once again we had to pay full price for the room. When we asked for towels the front derailleur renew refused to give us bath towels. This hotel is poorly ran and disgusting and would never come back or refer any to this disgusting hotel in Ames iowa

My stay at this facility was complete [censored]. Here are a list of my complaints . #1 Room was and still is filthy.#2 While showering I revived 3rd degree burns in my back and feet from the temperate of the water rapidly changing.#3 The cleaning staff does not know how to properly put sheets on the bed or change them for that matter. Thinking about it now I'm having a hard time to find something good to say about the place.
Thank you,
George

Me and my boyfriend were walking out to my car from our room that was upstairs, and it was raining so obviously we were cautious while walking and I get the the stairs and take 2 steps and slide down the whole flight of METAL steps, I couldn't move and there were no signs, gride texture steps, no nothing. It was so bad that my boyfriend went to go help me and fell down the whole flight of steps too, he just hit his arm all the way down but I hit my tail bone all the way down and had a slight fracture afterward! If it was an elderly person or my mom that has a broken back it could of been worse. It is very dangerous and there needs to be a sign letting people know to take EXTRA CAUTION WHEN WET STAIRS ARE SUPER SLIPERY, or something close to that.

On 12/21/2018 at 8:45AM I was verbally berated and harassed by the hotel manager of super 8 hotel in Aberdeen, NC. 1408 north sandhills BLVD. I was going into the breakfast buffet area retrieving and consuming food edibles that I am entitled to as a paying customer. I was attempting to make a waffle in a waffle maker that was half busted and certainly inoperable compared to Wyndham hotels high standards of accommodation. The waffle maker was repeatedly beeping a mere 3-5 times because I could not turn over the waffle maker to retrieve the waffle that I am entitled to eating and serving myself. She yelled from around the corner of the front lobby in front of two housekeeping employees. "FLIP THE WAFFLE MAKER" "YOU HAVE TO FLIP IT, GODDAMIT WHAT IS GOING ON HERE?" She gets up from her desk and walks around the corner. She does not greet me or say good morning with a smile. Her demeanor was irritable and condenscending. She threw her hands up in the air and and starts to go off on a meaningless tirade against me even though I did nothing wrong. "You come in here every morning and make a mess, why do you have to do this?" "All you have to do is flip the [censored]ing waffle maker like this" she proceeds to flip the waffle maker so I can continue, however the waffle was already burned to a crisp and not edible. I proceed to throw out the waffle and then she starts to yell that I am stupid and inept. I proceed to respectfully remind her as an employee and HOTEL MANAGER that I am entitled to the breakfast as a paying customer. I then also inform her that she needs to find another job or perhaps take a few courses on customer relations and people skills. She gave me the middle finger and then walks back to her desk. Then she yells from around the corner "YOU ARE JUST SO DUMB, [censored]ING WHITE PEOPLE ARE [censored]" I proceed to walk out of the breakfast area and avoid her entirely. The other housekeepers then confront me and tell me that she is a horrible boss, promoting a hostile work environment for them and is very rude to them also. The housekeepers also claimed that this "Hotel manager" Angelique has multiple written and verbal complaints against her that were made by other guests that stayed at this establishment previously. I filed a complaint with super 8 on their customer complaint line and was told I would hear back from the hotel within 7 days. Later on the same day at 10:30Pm I was confronted by a "Night watchman" regarding the situation. The man refused to give his name but said that if I continue to cause trouble I am be ejected from the hotel with no refund on my 17 day reservation. I am staying here for 17 days at a cost of $955 USD. The man had no authority to confront me in such a negative manner and it was certainly not an official response from the hotel. If it was the offical response to my complaints, it was not positive or even a neutral response to my legitimate concerns over the lack of proper customer care/service. This hotel is supposdely a franchise and I was told by the unknown night watchman that the hotel "Does not care about my money" If the hotel does not care about my money, then how does this wretched "establishment" stay in business. AVOID THIS BUSINESS IT IS SUBPAR AND DISRESPECTFUL.

Worst super 8 motel i have ever stayed in. My firsr room was 122, tv doesnt turn on no remote and my neighbors slash housekeeper with 4 screening kids and husband. Room was so dirty even had kid toys left in room. Cockroaches in bathroom.Dresser draws has tons of crumbs and misc nastiness in them. Called office to see if i could get a remote at least to see if i could drown out the screaming coming for the next room. Got remote tv still doesnt work. Now houskeeper/neighbor kids are screaming and running around parking lot. My husband has PTSD and it took one look to know he could not be in this room. Went to office to see about changing rooms because they is no way we could stay in room 122. They change us to 143 second floor. A little quiter buy room just as dirty. I am so dissapointed in my room stay. I was taking my father out for his birthday and just noy happy at all with my stay here. Its the super 8 motel in tucson az exact address is 1990 S Craycroft Rd, I-10 Exit 265, Tucson, Arizona, 85711, United States

we rented a room at Super 8 Motel on 11/21 checked - in and check - out on 11/22
3805 Hwy 97, OR 97601
the bed spread had stains on it. the bathroom sink drained slow, trash under the beds as well as a laptop from prior guest. Towel rack fell off wall.
also we were charge and extra $200.00. When I called about it she stated because of smoking in the room. I told her that is what we ask for and she stated all our rooms are not smoking rooms. I told her the clerk when we checked in asked if we wanted nonsmoking or smoking. There even were ash trays in the room. We were Not told that we will be charged $200 if we did smoke in that room. My husband only did once and he smoke with his head out the window. When we told them about the conditions of the room and problems she didn't care. When I gave her the laptop we found under the bed she said she knew who it belong too. This was out 2nd time staying at this Motel. We will Not be staying there again.

Homeless with an infant I checked into the super 8, I have only a part time job. I booked the room for 2 nights on line. When I arrived the fee was 20 dollars more a night then quoted on line. But I had no other choice. From November 20- December 9, I have paid well over 1, 200.00$. Had to be moved because of noise from neighboring rooms, the fridge in our room wasn't working however I didn't realize until the next day, the babies milk spoiled as the rest of her food! Front desk said here's a key to another room u can move again or switch out the fridge! It was much easier for me to switch the fridge! The halls and stair ways are covered in chunks of mud and empty beer bottles and cans. the washing machines are full of mud n god knows what else, Which cost 4$ a load, to wash my babies clothes in mud and then take them back to the room to hang dry cause the dryers didn't get them dry either! N now the best part on the 5th they charged me $90.00 for chocolate milk on a set of sheets, mind u they have never cleaned my room once, which I went to the front desk and they said they reversed the charge but I haven't got that money back on my card yet n then the front desk contacted me on the night of the 8th said I owed 176.00$ So for over an hour we discussed the situation and came up with a payment schedule with my paydays. Then I woke up on the 9th to the cops telling me I have to leave and the front desk saying I now owe $399.56! So I returned to the front desk with one of the officers 👮‍♀️ and signed a payment agreement to pay them 150.$ on the 12 th and 249.$ on the 20 th now Today is the 10 th and I just got a notification from my pay card that super8 billed my card $478.29 which has over drawn my account n now I have a fee for overdraft! I'm still homeless and now my children will have no Christmas either! Thanks super 8 ...

Hi,
I was checked in on Nov 20th, 2018 in Super 8 Motel, San Diego and I forgot my student ID and my banking card in my room and when I back to grabbing them, I just find my student ID but my banking card not . And I asked the front office about the supervisors or a manager but the front desk officer she said no body available right now and I give her my room number and my phone number but no body calling me and I was back to front office 4 times in different time to meet with the manager or supervisor but I can't reach anybody for them, so this is the first time I guest in this Motel and I get a bad impression and this is a last time I reserved in this Motel.

Thanks,
Sami Sulieman
[protected]

Began stay on fri eve, 11/16/2018. Became aware of roach infestation when noticed small one crawling across the room phone. I recorded the event and took pictures of another roach i had to kill in same room. The next morning at checkout i informed front desk. They offered another room at discounted rate and assured me that there wouldnt be any further instances. Reluctantly i agreed.
The night of Saturday 11/17/2018 shortly after i checked into room i noticed what i thought may have been leftover trash from previous visitors, only to find out upon further inspection that the thras was actually glue traps to catch roaches.
Not sure if this exact location is part of your franchise chain or privately owned. I am pretty sure that you all do not want the Super 8 name affiliated with such bad reviews.

I book reservation for super8 in pigeon forge Tennessee the policy say that there is no prepayment need just give credit credit to hold the room and it will not go thru your credit card account will the super 8 in pigeon forge tennessee ran my card before i got there after driving 3 hours and when i arrived there my room had been cancelled without me knowing. The lady at the front desk was rude