CB Department Stores T.J. Maxx rudeness of personnel and price question not satisfactorily answered

T.J. Maxx review: rudeness of personnel and price question not satisfactorily answered 4

ONE UNHAPPY CUSTOMER of US

May 19, 2009 6:12 pm EDT

Resolved

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WHILE IN TJ MAXX TODAY, I SAW A PURSE ON THE CLEARANCE SECTION. PRICE WAS NOT CLEARLY IDENTIFIED. WAS ON AN OLD TAG AS IF THE PURSE HAD BEEN RETURNED. I TRIED TO DETERMINE THE CORRECT PRICE OF THE PURSE THROUGH THE CASHIER AND THE MANAGER. THEY BOTH STATED THAT THE PRICE ON THE TAG WAS CORRECT. I DO NOT BELIEVE THE CORRECT PRICE WAS SHOWN FOR EITHER A DISCOUNTED ITEM OR A RETURNED ITEM. THE MANAGER WAS VERY UNCOOPERATIVE AND VERGED ON BEING RUDE. MY QUESTION WAS LEGITIMATE AND I WOULD HAVE PURCHASED THE PURSE HAD I BEEN ABLE TO ASCERTAIN THE CORRECT PRICE. I LEFT FEELING VERY DISSATISFIED WITH THE TREATMENT I RECEIVED. I WOULD THINK IN TODAY'S CLIMATE, THE CUSTOMER WOULD RECEIVE COURTEOUS AND HELPFUL TREATMENT AND THAT ALL SALES WOULD BE SOUGHT BY THOSE IN CHARGE.

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The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments

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amazome

Toledo, US

8 comments

amazome of Toledo, US

Jun 07, 2009 4:13 am EDT

THEY SHOULD HAVE RUN A MARKDOWN LOOKUP USING THE SOFTWARE ON A MARKDOWN MACHINE. IF THERE IS NO MARKDOWN ON THE ITEM, THE MACHINE WILL NOT PRINT A NEW PRICE STICKER. THIS ONLY TAKES A FEW SECONDS TO DO, AND SAVES THE TROUBLE OF ARGUING WITH CUSTOMERS ABOUT THE PRICE. EVEN IF THEY WERE SURE ABOUT THE PRICE, IT WOULD HAVE SAVED TROUBLE TO JUST PUT IT INTO THE MACHINE TO PROVE TO THE CUSTOMER THERE ARE NO MARKDOWNS ON THE ITEM.

stretchydude

Mound, US

2 comments

stretchydude of Mound, US

Jun 09, 2009 3:51 pm EDT

Verified customer

So, you wanted it cheaper than what was listed on the price tag. You tried to come up with some excuse about the price tag having multiple prices on it, yada yada, yada.
Then you complain because they would not give it to you cheaper than the listed price.
That is why you shop at TJ Maxx.

TJ Maxim

rockville, US

1 complaint

20 comments

TJ Maxim of rockville, US

Feb 18, 2010 1:00 pm EST

I would have scanned it for you, but left the machine in the wrong menu, the red light would blink... Then I would say "Sorry Maam, it's not marked down" You would be satisfied and I would be satisfied.

Patricia Ann Barton

1 comments

Patricia Ann Barton of US

Nov 12, 2018 6:58 am EST

Purchased dog leash about 1 week ago. It is a bungee sports leash. I wanted to return it because using it once with my small dog it started unravelling. The manager said that it could not be sent back. The salesgirl said to contact the company. I just used it once. Won't buy anything there again. Another friend of mine had a similar problem.

T.J. Maxx - store policies 31

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T.J. Maxx - bad employer 15

Resolved

T.J. Maxx - lied about return policy 10

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T.J. Maxx - declined checks 16

T.J. Maxx - stealing 21

Resolved

T.J. Maxx - Merchandise return

T.J. Maxx - customer service

T.J. Maxx - online shopping 1

T.J. Maxx - I am complaining about clearance price item

T.J. Maxx - shady practices-poor customer service

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T.J. Maxx Contacts

T.J. Maxx phone numbers

+1 (508) 390-1000
+1 (508) 390-1000

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+1 (800) 926-6299
+1 (800) 926-6299

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Customer Service

+44 192 347 3561
+44 192 347 3561

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United Kingdom

+61 130 076 8913
+61 130 076 8913

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Australia

+43 19 287 669
+43 19 287 669

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Austria

+49 21 188 223 267
+49 21 188 223 267

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Germany

+353 12 476 126
+353 12 476 126

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Ireland

+31 107 114 866
+31 107 114 866

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Netherlands

+48 225 510 727
+48 225 510 727

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Poland

+1 (833) 888-0776
+1 (833) 888-0776

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T.J. Maxx emails

customerservice@tjx.com

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T.J. Maxx address

770 Cochituate Road, Framingham, New York, 01701, United States

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