T.J. Maxx
Reviews and Complaints

you were probably rude to her.

funny that customer service is # 1 but then we get called in to see why we aren't doing our job..Wait! I thought cust. serv. was our= job?

how rude... I work there & agree that many of the associates are rude... Next time realize that we are also badly treated at some stores... many are told door to floor over and over again. our every move, comment, break time, whAt we look like ooooooooooooohhhhhhhhhhhhh, don't get me started. we are ridden hard.I'm happy to help customers but in the end the managers screw u over. customers and employees.. I am angry 4 you!

Asking for a place to sit while you are ill is not asking for special treatment. They have shopping carts that are wheel chairs now with baskets attached plus as management it is the responsibility of manangement to make every customer service experience enjoyable. Saveyshopper... I am sure you would have a different opinion if it had been your mother, sister or daughter in this situation. You would have wanted someone to help or perhaps made the effort to help your family member yourself.

Oh please... people should stop expecting special treatment! It is not the world's responsibility cater to your every need. Everyone demands "fair treatment" until it involves them... then they want special treatment! Get over it!

Im sorry for your illness but why not prepare and have someone go with you that could have helped, perhaps take a wheel chair with you. I know cancer is the hardest thing on the body and even harder on the spirit and people forget that. You are far from an idiot so ignore savey shopper but people have very little manners these days and dont go out of there way to help people anymore for the most part. Its a sad thing.

So you are upset because you didn't get special treatment. Idiot! What about the people who followed the rules and waited in line, you are not more special then them. Grow up!

Normally the employees can check you out but it usually depends on the managers answer. But I would've checked you out...I sometimes do it at the jewelery counter when the person has like 1 or 2 items. I know I'm not suppose to but sometimes I feel horrible that customers have to go through that kind of treatment.

What they said.

oh poor u! i suppose she should have opened it up and let u all in to stay as long as you wanted. you want to "shop around" 10 mins before closing? it's not like we're tired and want to go home to our families or anything. we're not real people.

next time come in at reasonable time not 10 minutes before the store closes... I know you people that come in 5 min before closing stay 30 min past closing and buy $5 worth at the end...

Is there a receptive way to tell the management team that they all need to take a sensitivity course, it seems like they are all to busy with there own job to take time to check on employees, there is so much drama going on with management, divorce, " I have so much on my plate today", not understanding employees needs if they have disabilities, and management talking with employees about other employees.

HAHAHA! That's right! But usually TJMaxx would hire anyone who can breathe.

you would be out for some revenge with 13 cent raises

I agree, they need to either train their low paid employees on "customer service", I feel like these people that are hired are out for some revenge.

There ain't any cashiers cuz tjmaxx is understaffing to save money. Corporate gives pay roll and they allocate hours accordingly. They have people but they feel its not in their best interest to use them (cuz they have to pay them...)

I understand, this is definitely not my favorite TJ Maxx I've ever been too. I've had problems with employees and wait times as well.

A cashier doesnt have any power, but in some stores the only people allowed to take returns are front line supervisors who do have the power to decline a return. They are trained to follow a set of rules for returns, and they are only doing their jobs. When a rude or obnoxious customer comes along and puts up a fight about a certain policy, a manager sometimes bends the rules so the customer doesnt report them. It puts the associate in a bad position and makes them look like an idiot even though they were only doing what they were trained to do. And yes, you do get the occasional cranky associate when you have to deal with people all day that have bad attitude and that are just waiting to pick a fight with you.

I love it when nasty salespeople who think they have the "power" to decline a return because of their unprofessional
bias, call the manager over, and the manager tells them to give us our damn money back. Who do these cashiers
think they are? If it wasn't for our bucks, you wouldn't be making your six dollars an hour. Management knows this, its about time the clerks learn this lesson also. You're a cashier, ok. Your not REALLY in control, like you want to be. And stop telling your friends and family to come in for the "hook up" when the manager leaves. Often times
it is not the customers stealing, but "set ups" by employees. Otherwise, the Clerks would at least look up and pretend
they are surprised when the alarm goes off when one of their friends walks out of the store with merchandise.

your clearly the idiot. this isnt a spelling bee its a place for complaints about tjmaxx. go to a ### website if thats what your in the mood for. why be rude for absolutely no reason>? ugh

Tjmaxx is not a good place to work.

CUSTOMERS, you idiot, not COSTUMERS.

While not your fault, next time make sure that if you or your mother buys a gift at TJ Maxx, ask for a gift receipt. You'll find that suddenly, a lot of problems with the return that arose from your lack of receipt will magically go away!

Just don't steal stuff and save your receipts. A lot of places won't even return a $5 item without a receipt. Welcome to the real world!

Actually, the policy says other restictions may apply, but I guess you skipped right over that part since it would not support your argument that everyone else is wrong and you are right. It is a retailers right to refuse any return for any reason. However, I will say the store should have exchanged the shirt for the identical shirt in a different size, if that is what you were wanting to do. However, you did say they refused to return it, not exchange it. Retailers have to protect their assets, you may not think $150 is much money to a large retailer such as TJ Maxx, Wal-Mart, Target, etc, but when you have 300 to 1000 customers coming into your store each day and 10% - 25% want to return something it adds up very quickly for a company. Just curious, why didn't you just get the receipt from your mother? She could have mailed the receipt and it would have arrived within a few days. As far as the manager following you around, if he/she thought you were stealing loss prevention would have been following you and you would have been none the wiser, not the store manager. Perhaps the store manager was making sure he/she was available if you needed any help in order to off-set the previous bad experience you had with them.

Seriously! No respect! None! I’ve worked in retail for 15 years. Do you want to know why you were treated like that…. Because you acted like that! Even if they have to look up a price on an item it’s still THE SAME PRICE GENIUS! All your doing is wasting your time and theirs, you really expected that to change? Really? That’s why you were treated like a joke. That time could be spent on serving real customers with real issues. Calling another store for particular items, ensuring all departments are recovered. Filling four ways and end caps. Cashing out legit customers. Pushing merchandise. Marking down merchandise. Sizing sorting ticketing categorizing! This is what they could be doing instead of reticketing merchandise that was just ticked. You wouldn’t understand until you do this as a living. Actually care about your departments , store, and or employees. What if there’s a code Adam and Manager on duty is running around looking for your ripped tickets instead, Don’t care do you? No common sense. Grow up dude!

I've been a shopper at the Chelmsford, MA. TJMaxx for YEARS. There isn't now, and never WAS an employee in that store who would treat a customer the way this person CLAIMS they were treated. First of all, he notes that he dealt with clerks of Asian descent...like that should be considered a problem...and all the while, he's unable to write a paragraph in proper English himself. He admits to ripping tags off so he can get a "better price", and then complains because he wasn't treated like royalty. Sounds to me like he's little more than a piece of gutter trash, and obviously, his parents did a rather poor job of raising him.

I think you are stupid for ripping the tickets off the merchandise hey will just put the same price on it anyway... idiot, and u are trying to make problems for the people who work there so yeah they will hate u so... honestly u should not be allowed in any tj maxx... you are sadd..

Steve, you are so full of ###, that it is not funny. You are ripping off price tags in hopes to get a cheaper price; in other words, you are trying to rip off the company.? I happen to be an Asian from California, but I would have felt the same way. No one should help you when you are trying that ###. I wish that someone would have kicked your ###; too bad there is so much political ###. Next time, pay the price that is printed on the tag, instead of ### about rude employees. You got what you deserved. I am sure those employees do not give a ### whether you return or not.

tj maxx are ###

pieces of ###

TJ MACCs sucks ###. all ### loss prevention ### in atlanta is crap. boycott this crap!~!

It is amazing to me how so many people think they are entitled to a job. Guess what? The real world isn't so easy. I am appalled at the one sided view of most of the employees posting here. Maybe the reason you don't get promoted is because you aren't professional, or have poor communication skills. Time on a job, or senority, doesn't preclude a promotion. Part of being a manager is being able to see both sides of a situation. If an employee is being investigated for theft, they aren't going to announce it to everyone. So don't be so sure that your complaint about a thieving employee is going unheeded. They have to build a case, just like anywhere else. Also, while you might have children, that doesn't entitle you to work all the hours you want at the times you want them. Dollar General has a business to run, and that means having associates there when the customers are there. Work is work, not supposed to be some fun, magical place where you get everything you want without any negatives or having to do some labor. Crying about every little thing is going to get you no where. Oh, and talking about ANY kind of sexual activity, straight, bi, or gay would get you fired at every place I have ever worked. It is called sexual harrassment. Even if you don't intend it to be. So keep that crap to yourself if you want to stay employed!

So Steve, in your complaint, you seem to openly admit that your both a racist and a thief. How does that bold well for your credibility?

Actually depending on the company it can be easy to get to the employee break room. We have had many customers at the Wal-mart I work at stumble in to the break room because they think the store has two levels or because they think that is the washrrom is(despite the customer washrooms being right before the break room) We just poiltely tell them where the washroom is. Just a few days ago I stopped a man from going in the lady's washroom because he did not read the sign. I doubt that all the facts in this letter are true however. Also calling people who are over the age of maturity "boys" and "girls" is degrading.

i have a tj maxx credit card i pay my bills on time but they are slow posting the payments so they cut off my use of the card

i am already sick of the fashionista, maxonista commercials. Who thought them up?

yeahh get a real ###ing problem lady. if you know more than we do, why don't u get a job there? you couldn't handle it.

Pretty sure the customer sucks in this scenario. Get over it, you idiot. Pay the extra $10 if you need the damn thing so much. And what relevance does your "I've shopped there ever since I was a little girl" nostalgia bunk contribute to the story? Consumers are such jack-[censor] these days. Go get some real problems.

waaaa waaaaaaaaaa (Debbie Downer trumpet sound)

1. Markdown look up is blocked in our store (High Shrink Target)
2. Items are priced based on how long they been in the store, they can't be marked down at someone's house.
3. I just scan the item in any menu and say "No, sorry it's not marked down (or the color, or the month, the style, it returned, system is down etc.)" in the most polite and apologetic way.
4. When people hear the truth they get upset, when you kiss their ###... they love you still. Or Bad Cop/Good Cop games with manager.

Service desk associates that won't take the time to call a manager or do a look up are liars that don't have the right attitude for customer service

the service desk person mark? obviously doesn't know how to do a markdown look up @ the service desk which will always give the 1st mark down whether subs or initials are open or closed

i also work for tjmaxx and I can check whether the item has been marker down in less than the couple minutes it takes me to log onto the markdown look up. A mgr is paged to the office to do a price look up. even if I am the only acting mgr in the bldg, i can have the price in 2 minutes.. Complain to corp...

If it does not have a sticker, and there's nothing else like it in the store, it's priced as marked until the next cycle. The next markdown would have been just 5 dollars, 2 dollars less than 7, which is already a very low price for a sweater. Not to mention that month codes do not always match up with the month of the year, and not all items are marked down at the same time despite the month code.

It's unreasonable to expect that all items have the markdown they would have if they went through every cycle, many items that have a markdown on them are returned, and they are generally put back with whatever price they were sold at. Checking a subsequent markdown takes a lot longer for the manager to go into the computers to check. For associates to do this with every clearance item returned would be a waste of time. Many old items are not even in the system and cannot be checked for another markdown, and if someone will buy it at the marked price, there is no reason to mark it down when there is nothing wrong with it.

Hey,

I work at TJ Maxx, and usually am up at the Service Desk.

Honestly, we have specific dates for markdowns and subsequents (subs as we call them), and upon these days, we're allowed to check for markdowns or subs. If not, most of us, cannot check for a markdowns or subs without a manager being present.

It can be very stressful for us up there, having to worry about customer complaints, constantly asking for markdowns, discounts, speaking with a manager, making sure breaks are on time, if we have any one else to ring on a register...

A THOUSAND RETURNS A DAY, it gets quite hectic for us up there.

All I ask is, I know I read that most, or nearly all complaints are about TJ Maxx and their associates. But until you put yourselves in our shoes, I just wish you would have the common courtesy to respect us.

If you are nice to us, we will treat you the same! =) Especially myself, I try to make a nice convo, but some people are grouchy and inconsiderate, you know?

But honestly, the next sub would have been close to two or three dollars off. And people return just TWO dollars, it gets annoying. Or if they sit there and complain why they have to get store credit back, it's very.. very tedious.

Sorry if I come off angry, this is just a lot of locked up anger and disgust for people. Lol, anyway, thanks for reading!