TapJoy
Reviews and Complaints

So I completed an offer, three, actually, and only got rewarded for two. The third never got credited to my account, despite me having all the evidence to prove that I completed it. I've tried to reach out via Twitter and no response in the last few days. When I went back in-game and tried to submit another request ticket, it said that my request was marked as spam and my account this under review. I can't get ahold of anyone there, and this is frustrating beyond belief because I spent money on a different app to complete this offer.

I've completed the offer in 8 ball pool about downloading Lord's Mobile and Upgrading my castle to Level 11 but I still haven't received my reward/coins yet and it's starting to get frustrating especially when I spent my time and effort to complete that offer for nothing. I have already sumbitted a Request Support and they told me to check my Email for response but there was nothing. Please fix this problem as soon as possible.

I completed a offer and I was banned, I sent proof that I did this and I was told I violated their policy
and my team name is JESUSREIGNS72
Case 17562253]- Case number
As stated in our previous response, we will be unable to go into further detail regarding the suspension of your account from Tapjoy services, as we do not provide information regarding proprietary systems and/or methods of detecting this type of behavior.

The only information we will be able to provide to you is that our Risk Management systems have detected behavior on your account that is a violation of our Terms of Service. Changing settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our users. If you would like more information regarding the terms of our service, I again encourage you to review them here: https://www.tapjoy.com/legal/

Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you.

I've been playing avakin life for a while now and I know that it's partnered with tapjoy. I've sent emails and asked for support and literally waited MONTHS for my coins that I still haven't received. I've asked for them to get my coins MANY times but I either don't get a reply in my email or just no coins at all. Better workers or systems could be part of the solution. I want my coins, I deserve them after all the work I've put into earning them. Please give me my avacoins. I really hope that you actually read this and care about your users opinions.

I play covet fashion game and like most games if you want to earn extra diamonds you can complete offers reward varies. First bad experience with Tapjoy came after I completed a game download offer and when I told them that I wasn't rewarded after completing the offer the a**hole customer service department replied days later stating it's after hours and they're close.days go by and I'm not understanding, are they closed everyday and like a month later sent me a message through the game acknowledging poor they're poor customer service skills so I let it go and continued earning diamonds . Naturally it was fault for starting to trust them again. So I completed this Disney club offer which requires payment and valid information but I thought was decent and the requirements I was ok with because I do tend to purchase a lot of movies. After completing the offer, submitting the proof that my card was charged the company refuse to hold up their end of the deal. I've contacted their customer service and days later no respond, no anything. They're customer service department is joke and I'm starting to believe the entire company is fraudulent .

I completed an offer for the game soccer stars but by the time I was able to file an issue about not receiving my reward being 828 bucks in that game the offer was taken down, when I contacted support and provided evidence that I completed the offer all they told was they couldn't reward me since the offer was taken down even though I did complete it before it was taken down the offer I had completed was reach level 11 in Rise of Kingdoms it took so damn long to reach level 11 and to not be rewarded just makes me so disappointed for believing tapJoy would honor the reward. To be exact I completed the offer 2 days before the offer was taken down and also which was the 48 hours needed to file a complaint or contact support for offers.

Iv done a lot of tapjoy offers and never received rewards after completing them, I know I completed them because one of my friends accounts did the same one the same way and got her reward :( I'd like my coins just saying. It's upsetting when you use your time for this and don't get rewarded I hope to see coins in my account eventually but so far Iv got none.

I have attempted multiple times to contact tapjoy regarding case no [protected].
I just get an email saying "this is an unmonitored email and your request will not be processed. I completed all terms of the offer and I have paid for my subscription. It's been 3 days and no response to my request.i have attached my email proving I paid for the subscription as well as the automated email from tapjoy

Loggedin with my face book account as kui hanks played till level 50 on fairway solitaire as asked. Did not break any rules and submitted a request stating i have not yet recieved my reward and my status is still not showing me anything and I have not recieved my 43 cash reward. I submitted snapshots needed. Please help. My I'd # is [protected] on 8 ball mini clip and my case # is [protected]. Thank you 🤗

I have completed the request of tapjoy but the reward stated fail. I requested ticket to this issue and my case all marked as spam and resolved. This is ridiculous, your system has issue and mark all my request as spam? This become a way to prevent payout?
This happens on not only one request but multiple request. lots of effort has been lost due to this.

I have played slotomania for 3 days straight in order to reach lvl.30 I was supposed to receive a 15k amount but never did. The requirements were ro wait 24 hours which I did entirely do, but it is past that deadline and waiting any longer will cause me to lead my frustration/concern towards the service of this company. So if you would please fix the issue I would appreciate it very much.

i play tapjoy on avakin..the every task i have completed in tapjoy seriously, has taken as spam..would you tell me why? it seems i had just wasted my whole day behind tapjoy.. and there is no options available to verify this all..should i play it then? it is very disappointing because it is the only way we can earn coins..and if we play it legally it took as spam..so what we should do now. another thing is if i take any survey and answering correct it always says survey doesn't match..so can you tell me what is the correct procedure according to tapjoy..really very disappointing

Salve, volevo condividere la mia brutta esperienza con Tapjoy che va avanti da due anni ormai.Non si riceve mai la ricompensa dopo aver finito lo quest, anche quando li mandi il ticket manco l'email ti mandano piu, ultimamente le sto ricevendo solo perche sto facendo brutte recensioni.L'ultima mail e stata categorizzata come spam.
Maldetti [censored]i lo sconsiglio a chiunque

Responce from tapjoye
Hello,

Thank you for being patient with us!

I'm sorry to inform you that the advertiser of the "Upgrade your Castle to Level 12 [Lords Mobile] " offer has determined that your transaction is ineligible for reward because as per IGG, this app was installed from a different partner, not Tapjoy. Since the advertiser has made this decision, we will not be able to award your device for this offer.

Attached image the offer i have subscribed and the status of it...
But they are scaming with me...
Without any proven allegation denied

I completed an offer for diamonds buy buying RealEats meal subscription. After competing offer, my diamonds didn't appear. I waited the 24 hours and submitted complaint. Tapjoy responded asking for screenshots which I sent immediately. They said allow 3 days to get verification from their advertiser. It's now been 7 days since the completed offer and Tapjoy no longer responds to my emails.

Hi I have completed several surveys and tap joy offers and have not received my avakin coins. I spent a lot of my time doing these things as per the items are expensive on this game. A lot of wasted time I am very upset about this very! I would like this matter resolved ASAP. Thankyou my email is [protected]@gmail.com user name for avakin is Its ok''''''

Did all of what was told to get reward but apparently, I didn't receive it and I request an explanation for this and I need it as soon as possible as I deposited $10 already and I'm the offer it stated minimum was $10 and I did just that.Please resolve this quickly for once.This is for the game Arcane Legends.My email is :[protected]@gmail.com.Thank you for your understanding.

One of your offers says "Complete 51 levels: Empires&Puzzles."

It seems you meant reach level 51. Each level one reaches in this game is accomplished by completing levels in a campaign and through improvements. I've played well over 51 levels. Playing a lot over three days I've played over 50 levels. And, I've reached level 8. Reaching level 51 would take a long time, possibly months. I played this game years ago and remember when I finally reached level 23.

They have not paid me the rewards I'm owed for surveys I have completed. After multiple requests they flagged my account as spam... So basically Tapjoy scammed me and probably countless others. All I want them to do is make this right and give me the rewards I have earned. That's all! I have read how this is a common practice for them and they don't all the time. Way to treat people like crap

I have not recieved my rewards for completing the task in Star Trek Fleet Command, which was to make a purchase, which I did. The reward was the 2.5x Memorial weekend, so it was for 630000 coins for Marvel Collect! by Topps. I was told by Reward Specialist Liz D. that it would take another 3 - 5 business days, which it has been over 5 now. It said I was rewarded the coins on the offerwall, which I WAS NOT. I opened a ticket there and it says they were rewarded, again, I DID NOT RECIEVE MY COINS. Please release my 630000 coins to my Marvel Collect! by Topps account, Aerothrax. I have all the screenshots and proof of completion and purchase, and have sent them before. Please complete my reward coins