Target
Reviews and Complaints

So, I ordered a game from Target.com and it was shipped out via UPS to USPS for final delivery. Unfortunately, it got lost in transit and only the shipper (Target) can call UPS and USPS to ask for lost shipment measures/tracers. It was a complete nightmare dealing with Target customer service. I dealt with Target chat reps Garry, Homer, Reuben, and Allie and they were all completely useless and just wanted to pass the buck to someone else instead of doing their jobs and just requesting Target Logistics help me find the lost package. When I called Target customer service, I of course got their overseas India call center. The first lady could not understand English after speaking really slow and repeating myself 6 times. I next called another non-US Target rep JoJo who just hung up on me after I simply asked if Target could contact the shipping companies so I could get my order. It had been lost for about 2 weeks. So I tried to call Target corporate and the operator there refuses to let you speak to someone in corporate and she just puts you back in the complete joke customer service (India) call center.

I tried to be nice and get this resolved, but Target could obviously care less. So, I decided to place a BBB complaint, a MN state attorney general complaint (in MN because of there Target corporate is located), and a FTC complaint. LOL, lo and behold, I got my refund real soon after. Several months ago, I bought a TV from Target.com and it was broken in 4 places because of this little podunk shipping company they used (who obviously threw the TV around and broke it). If they had used UPS, USPS, or FedEx it would not have been broken.

I see a lot of people on here who think they are out of money with their Target experience, but they just need to do what I did-dispute it with your payment method, BBB, MN State Attorney General, and FTC and you will get your money back. Don't let Target take your money and give up on ever getting it back. It just makes me absolutely sick Target was just so impossible to deal with. Can't the corporate members see that their horrible customer service is why they are losing so badly to Amazon? I will never, ever go to Target again (stores or online) as they obviously could absolutely care less about customers. Amazon and Wal Mart would have sent me a replacement or refund in one call. Thanks for reading!

I recently bought a Double High Raised Queen Air Mattress Embark from Target's website on May 17, 2019, for $45.99. When I received the mattress and opened it, I was disappointed with its quality. On May 21, 2019, I tried to return the air mattress to the Rancho Cucamonga store. However, the cashier informed me that Target does not accept returns for air mattresses once the box has been opened. She pointed out that there were signs posted stating this policy. I asked to speak to the store manager, and he confirmed the same thing.

I was frustrated because there was no sign at the time of purchase, and the Target employee who helped me pick out the air mattress did not mention this policy. The checkout cashier also did not explain it to me. I asked for the number to the corporate office and spoke with several different people to try and resolve the issue. I explained my situation to each person and emphasized that my problem was not getting my money back, but that no one had informed me about the return policy.

This ordeal lasted for several hours, from around 12:30 pm to roughly 5:00 pm. The last person I spoke with from the corporate office agreed that the employees' response did not make sense and promised to refund my money. She apologized for any inconvenience and said that someone from the Rancho Cucamonga Target would call me to confirm their decision. The last call I received was from someone from the store who asked me the same questions that I had been asked all day. I was frustrated and told her that I did not have time to go over the same questions again. She said that she would call me on Thursday to try and resolve the matter.

Overall, my experience with Target was not a good one. I have been shopping at this store for over 27 years, but I am disappointed with their service and the way this situation was handled. It was frustrating to spend several hours trying to resolve the issue, but I am glad that the corporate office eventually agreed to refund my money. I hope that Target can improve their communication with customers and make their return policies clearer in the future.

Target is a great store to shop at, but if you ever need help with an online order, be prepared for a frustrating experience. The phone customer service for online orders is absolutely terrible! You will be on hold for what seems like forever just to talk to someone who can barely speak English. It's insulting that they outsource to the Philippines instead of hiring workers here in the USA. And to make matters worse, the phone reps are poorly trained! It took three tries just to get through to a "specialist" who didn't even follow through on what she promised to do. We wasted a total of THREE HOURS on the phone with Target's phone customer NON-service! We were so fed up that we had to go to the store in person for face-to-face customer service.

Thankfully, we were helped by a pleasant young man named Kyle at the Stroudsburg, PA store. He was efficient, courteous, and quickly rectified the problem. Thank you, Kyle! Without his excellent customer service, we would have stopped shopping at Target forever. However, we will never consider placing an online order again at target.com.

The online ordering process was a nightmare. We selected our local store in Pennsylvania, but the order wound up being delivered to Minnesota instead! It should have been an easy fix, but no one on the phone cared enough to fix the problem correctly. Even the lying "specialist" Clarissa didn't follow through on her promises. It's a shame that we had to go through such a painfully long ordeal just to get our order delivered to the store instead of our home address.

Overall, the in-store experience at Target is always excellent. But if you need help with an online order, be prepared for a frustrating experience. The phone customer service for online orders is absolutely pathetic. It's a shame that we had to waste three hours on the phone just to get our problem fixed. However, we are grateful for Kyle's excellent customer service and will continue to shop at Target stores.

This store, Store 2501, is a complete disaster. It's unbelievable how much unconscious bias is present among the team leads and HR, and the favorites. The managers don't care about anything at all. They nitpick every single thing you do and make you feel like you're not worth anything. They do it on purpose, trust me. They drive away all the good employees and keep the favorites, the butt-kissers who are very two-faced. The night shift manager has made many people cry before and has treated my husband with disrespect. I used to stress out a lot and be up all night and feel sick from the way they have treated me. There's absolutely no reason for it all. And you literally don't have to do anything wrong. It's hard to feel any sense of belonging at this store. The only thing I have ever done is my job. It's all the gossip girls running their mouths. They just have who they like and want. It's like the popular table at high school but in a work environment. Extremely toxic.

The new store manager is very racist and homophobic and against anyone different from herself. One of the LODs will micromanage you and lie to you and make you feel very uncomfortable. And later down the road, they will get you in trouble. The night shift comes in and runs things their own way. They get away with a lot of stuff others get in trouble for. Very shady stuff goes on in this store. They do not help you and act bothered by you if you ask for any kind of assistance or help. They make you feel absolutely worthless and talk behind your back. Almost like they are better than you. You're basically the dirt they step on, and they're better than you. They are everything a company shouldn't be.

I found out a co-worker I thought was a friend had been lying to me every day just to look for reasons to run to management. Trying to get me to confide and complain so she could go kiss butt. The only reason I stayed is that I have bills to pay. They don't care about taking care of their employees, despite such a high turnover rate. Also, there are little to no breaks, and you only get 10 to 15 hours a week. HR turns a blind eye to any concern. They give the favorite employees 40 hours a week and everyone else nothing. It's like if you are genuine and real, they hate that. I get being fake for customer service, but they are absolutely crazy scary fake. I used to work my butt off, staying late, coming in, covering shifts in hopes I could get more hours. But ever since the new store manager, things have gotten very bad. I have been with this store for 7 years. Please let me save you stress. I would look elsewhere for employment. Especially if you are looking for any kind of diversity or respect at all for others and any hours. $15 an hour may seem appealing, but not for the amount of BS and lack of hours and respect for employees at this store.

Ken

[protected]@blackwire,nyc

To whom it may concern:

We are so rattled by this!, It felt like a total disrespect, not even a notice.

According to an agent from target, Target has a stipulation on their Red Card Agreement that states accounts with no activity will cancel in 6 months, we haven't confirmed this information because we feel at this point it doesn't matter, if true most likely nothing is going to be done, and if not true still nothing is going to be done unfortunately.

The other day we went to use our Red Card and to our surprise it was closed, and we further find out for inactivity, we know we haven’t use our card for a while and now with the summer coming up we were planning on purchasing a few things. Unfortunately for us this cannot be done through Target, we feel this is totally without merit and God only knows why companies make foolish decisions sometimes, now they want us to reapply, but we have decided to let go. It’s a shame!

It is thoroughly and completely disgusting that you partnered with and are pushing this disgusting line.

What happened to morals and ethics? There are many companies like yours thinking it's ok to appease the 10% because elites or Hollywood or whoever is pushing it, but you forget that the majority of the population does NOT believe in any of this evil agenda. The majority of our country believes in God, faith, love and truth, not this evil you are propagating.

I nor my family will continue to shop at your stores if this is your path. There are many other options.

Elizabeth

Im very disappointed of this store.. I don't care if some people feel or think they are homosexual.. It's not rigth for the store start pushing our children to be confused with all this pride logo in the children section.. When your rigths finish mine started... So you loose me as a costumer.. Disgusting and very ugly from your company to be part of this insane situation

Been watching TV only to discover another corporate kneeling to the ridiculous transgender wave that so many companies have succumbed to.

Target has always been my "go to" for casual clothes and bathing suits. Great patterns and style without being too crazy. Well, not any longer. I don't need to go into detail as you marketing department already knows what I am referring to.

You have just lost a customer for life. I don't need to purchase anything from Target any longer. No matter what the item is.

Don't want to waste any more effort in trying to say what is wrong with this whole ideology.

Bye Target, it's been great until now.

I ordered on-line the new iWatch 8 withGPS and Cellular. When the packaged arrived my son and I opened the box, which was not tampered with by my inspection, only to find the iWatch box ripped and torn opened with nothing inside. No iWatch just the ripped box.

I immediately called Target customer service and told them nothing was inside the box. They opened a dispute claim and said I would hear back in a couple of days. I got their email response yesterday, denying my claim. So I am out $800.oo dollars. I went to the local target and told the manager what happened and showed him the box. He said, "sorry nothing I can do for you".

I called my credit card company and opened a dispute, but that will take up to 45 days to get an answer and nothing is guaranteed.

I would like either a new iWatch or my money back. What should I do?

I cannot believe you want to make 10% happy and discourage or alienate the 90%. Corporate may want to look at who is the big buyer.

I for one believe it is only common sense to understand 2 genders male female , and anyone with a brain knows that.

Your stance is from a corrupt mind, and sin against God so one day your actions will come back to you.

So continue your sickness mindset.

I keep getting the following email saying I owe money and there are legal charges being brought against me but I do not owe the money they are claiming. Hi, I'm Alan Cooper The Target Repayments Services. We are the receivables management company offering a performance-based, third-party solution for managing delinquent accounts. I am here to inform you that we have received a legal complaint against you for your outstanding debt.

This Judicial Proceedings issued on your {Docket Number 7482496-BS-08-2018} with Parent Company of US Cash Advance Inc. is to notify you after getting a failure to reach you, as you have stopped responding to calls & emails. So, the Department of OLA & IC3 (Internet Crime Complaint) has decided to mark this case as a flat refusal and pressed charges against you.

Please contact us immediately for the settlement talks, please email us for more information.
Your Account With: Cash Advance
Case No: 7482496-BS-08-2018
Amount Owing: $960.23
Payment Arrangement:
Pay $40.00 every two weeks
OR
Pay $289.00 Today as a one-time payment offer and save $671.23

the last weekend i went to Burlington and Target at Miami beach. As a retail outlet stores is not a personalized attention but anyway ok for this kind of store. But instead is good to mention an incident what affect the stores at the shopping center where it's located, I had a disgusting experience. A housekeeper a Lady who looked latin and maybe drunk for your behavior, who was cleaning the floor was very rude, and yelled at me, MOVE. and spoke in Spanish muttering other words, also she was not careful when she saw what i was going through to go up the stairs and i don't know if CARELESSLY or NOT she threw garbage at me that she was sweeping.

I try to inquire the company what she works for but unfortunately i didn't get any information so i had to complain in this review . But if any of the stores or any person there from the mall know the company i hope they send the review and also at me and i will resend it

ANN

Hello,

Starting in february target all of a sudden started cancelling any online order I purchased. I tried changing the address, the payment method, everything. Every time I called, they said they would forward it to a review team and they would be in contact. And then every time I’d get a generic email from the review team saying they don’t know why it’s cancelled and to please visit the store to purchase. The final person I spoke to after months of being unable to place any orders online told me the account was bad and needs to be deactivated. They then told me I wouldn’t be able to link my current email to a new target account, which is insane in itself since I only have one email. I finally gave up because I need an item that is not in stock in stores. I created a new email address and a new target.com account. I made sure everything matched in my payment method and then boom, the first online order I try to place gets cancelled again. So I tried a different credit card and it got cancelled again. I called customer service and they told me the same thing as last time, that they’ll forward it to the review team. This is the most frustrating experience I have ever dealt with.

one of your locations in brazos county texas has hired a brandon deherrera [protected]), this individual lied on his application , he worked for me and was fired for stealing but thats the least of your problems- yes he is stealing from you, and telling others how to do so also, but his goal is much more serious, after working there for 6 months he will claim he was injured at work and file for disability against you, hes tried 5 times in the last 2 years to file false law suites, file for unemployment while lying on all of these forms and to lawyers, ive spent the last 2 years defending myself against his alligations, he and his wife have 5 chilkdrn receive govt assistence and he is constantly trying to file claims for being injuried at work or discrimination etc etc, but his wife is posting on social sites bragging about how much they are stealing and telling others how they too can steal from target but switching price tags- stealing and returning products for cash etc etc and they have a very large family that i promise are all a part of this scheme, they are extermelly prolabor and anitbuisness just check out his wifes facebook and youll see miranda deherrera in bryan texas. if you keep this guy much longer i promise you youll regret it financially hes cost me more then 20k in 2 years with his attempts to sue me and claim he was disabled while working, hes not disabled in anyway he just wants someone to give him money without working, check his schedule to hes constantly calling in sick or no showing , especially after 6 months he will do things to get you to fire him then file for unemployment against your company, they think hes getting alot of money this time because your companies huge im just a lil mom and pop organization, large corps like yours is what hes targeting no pun intended good luck

My girlfriend was trying to order things from both of your locations in savannah georgia. Well within 20 minutes of ordering I get an alert that order is ready but only 1 thing out of the many things ordered got fulfilled you took my money for the other items and the never returned it. then the second time trying to order from the second location. Same exact thing but this time they said I picked up the order and was charged the full amount but never did I step foot in that store and dont have any of the things I paid for and now Im out $170, so I will be calling the authorities for theft, and will be filing disputes with my bank because this isnt on them this is directly on you. I see the trick [censored]ery you try to pull but you do that assuming the consumer is stupid but we're not, and we're fed up with this constantly happening. What Im really upset about is your employees marking everything as non-returnable so you keep so thats where we get people involved to look at the fine print. What a scam.

This store is very racist and treats certain people horrible! I have been in contact with an attorney for a lawsuit. Nobody should be treated the way that this staff treats those at in a store where they go to shop for their families! They will honor price matches for one customer and literally be right behind them in line and they will deny the same price match for you. I have had them price override an item $50 dollars and I have a valid price match for $6 dollars and they won't help at all. They need to have all new employees, they will be closing next like some of the Walmarts because people deserve respect and would rather shop online at other retailers if they are going to be profiled! There is a manager Ann Marie, Vanessa, Miguel and I believe Ashley , she didn't have a name tag and refused her name

I was to get $10 in rewards for making 2 $60 purchases. I got the first one in, but now it won't give me credit for a purchase of $61 plus. It would not let me cancel the order so now I have to wait till it gets delivered and take it back. I did everything right, so now I will be shopping at Target a whole lot less. My name is Neal Buchwald [protected]. Also I contacted customer service but got no response.

I bought gift card 10/31/22 & paid by debit card with other items purchased. Had clerk load $50 value onto gift card. Gave to friend as thank-you gift. She used approximately end of Nov. 2022 for various purchases. Cashier said card had zero balance and looked to be "tampered" with. Card was in my possession until she tried to pay for items. Store manager told my friend to call fraud investigation 800 # on back of card which she promptly did. When no word back after 10 or so days, I called fraud # on back of gift card. No case # was assigned by first customer service phone rep, so I filed complaint & also turned the fraudulent sale by Target over to my bank for fraud investigation. All my bank could say was that receipt showed I used my bank debit card to pay $50 for a gift card. I filed another complaint & got a third case # from Target. No word after more than 10-12 business days, so I called yet again. They said they had my email spelled wrong. Corrected. Now there is a 4th case # open with Target and they want pictures of my store receipt & front & back of card. Manager of store where I bought said I can't pursue this in person, it has to be thru 800# on back of card. I don't have smart phone to take pictures of receipts & card that they want. I believe store cashier pocketed $50 from his register & didn't load any value on gift card when I purchased it. Target has done nothing but give me a run around, and I have shopped there for years. I have read many horror stories since this happened to me that Target gift cards are frauds resulting in stolen funds paid for them.

On 11/09/2022 I purchased a gift card from the Target on Bellflower Blvd in the city of Long Beach for my daughter-in-law. She went to use the card and was told that the value was zero, I couldn’t believe it but somehow it had been used before it was sold to me! I assume that is what happened because I paid for the card and the person I gifted it to was denied use! I called Target customer service and sent them a copy of my receipt and a copy of the card I purchased and was told they would research and get back to me, that was sent on 12/21/2022. I contacted them again on Jan. 2. 2023 asking when they would be finished researching…. No response. I understand from social media that many other people have had it happen to them…if this is the situation then I call this a scam.